The second we stepped into the hotel, we were greeted with welcome drinks and a staff member (Jeffrey) went through all the amenities with us. He escorted us to our room, described how to use the private hotspring both the hot and cold tub. Fitted us with proper size shoes and day spa outfits. He described all 3 hotel restaurants and ensured our reservations for both nights. He also arranged our spa treatments. Our breakfasts were delicious, elaborate and free. We had our morning meals overlooking a stunning landscape of mountains. Dinners were equally delicious. We didn't eat lunch. Between the hearty morning meals and all the free fruit (oranges and bananas), pineapple cakes, crackers, cookies, nuts, plum wine, water (sparkling/still) and juice, we were too full to eat until dinner. The hotel exudes unparalleled luxury, but it's the team of pleasant & professional staff that made our stay a perfect experience.