Ratings based on 552 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom kn Oregon

Concert stay

Posted 30-Mar-2015
Good location, staff recommended taking taxi to Tacoma Dome do it very helpful, lots of restaurants close by. Friendly staff, Maroon 5 rocks
Comment from Hotel Management
04-Apr-2015 by Shilo Inns, Hotel Management
Thank you Kat for staying with the Shilo Inn & Suites Tacoma. Understand the concert was great! We hope to see you again in the near future. Sincerely, Jo Thompson, General Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Aberdeen, WA

It was okay.

Posted 30-Mar-2015
Location: We went to the Maroon Five concert and had no trouble finding the Tacoma Dome from there, and there were several restaurants nearby.
The only thing I could complain about was the toilet. The flush chain had corroded and was lying in the bottom of the tank. The person who cleaned the room last (and it was clean) should have reported it. I reported it, but no one ever came to fix it, so I had to reach in the tank and pull the chain every time we used the toilet. I did remind them when we left. Hopefully they will replace it before they rent it out again!
Comment from Hotel Management
04-Apr-2015 by Shilo Inns, Hotel Management
Dear Susan – Thank you for your comments, they are very important to us. The situation has been corrected. I hope you will give us another opportunity the next time you are in the Tacoma area. Sincerely, Jo
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Hillsboro, OR

Quiet, clean, comfortable, elevators SLOW!

Posted 02-Mar-2015
Pros: Quiet and clean.
Cons: Speed up the elevator
Location: Good access to Tacoma
Room was clean, comfortable and quiet, since this is near the freeway I was surprised, but my room didn't face the freeway so can't say that is true for all rooms. Only complaint was the elevator that was beyond slow!!! Oh, the ice machine on the second floor wasn't working, but that happens. I'd stay here again. It's close to several places to eat and it looks like the Elmer's across the street will do room service.
3 out of 5
by A verified travellerfrom Vancouver, BC

Posted 17-Feb-2015
Pros: Price
Cons: Better pillows and more towels. Better breakfast and fresher.
Pleasant staff. The hotel is dated but I didnt expect much. Very poor continental breakfast. Stale croissants and muffins. Pillows terrible but bed was comfy enough.
Comment from Hotel Management
12-Mar-2015 by Shilo Inns, Hotel Management
Dear Verified Traveler - Thank you for your review. I hope that you will give us a future opportunity to earn your confidence. Sincerely, Jo Thompson, General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom salem or

Good hotel close to lots of shopping

Posted 17-Feb-2015
Nice clean and confortable place. Nice and friendly staff.
Comment from Hotel Management
12-Mar-2015 by Shilo Inns, Hotel Management
Dear Hilux ~ Thank you for your review and for being a valued Shilo guest. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to everything

Posted 10-Feb-2015
The room was comfy and clean. I had seen some bad reviews and almost didn't stay here. Glad we did
Comment from Hotel Management
12-Mar-2015 by shilo inns, Hotel Management
Dear Verified Traveler, Thank you for your feedback. I really appreciate the fact that you gave us an opportunity and found our accommodations and services satisfactory. We look forward to seeing you the next time you’re in the Tacoma area. Sincerely, Jo Thompson-General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Highly recommend

Posted 26-Jan-2015
Out of all hotel in the area for the price and cleanliness of this hotel you can't beat it.
Comment from Hotel Management
12-Mar-2015 by Shilo Inns, Hotel Management
Dear verified traveler, Thank you for your patronage. We look forward to seeing you again. Sincerely, Jo Thompson-General Manager
1 out of 5
by A verified travellerfrom wa

Do not stay here

Posted 24-Jan-2015
Pros: NOTHING
Cons: New management
Location: OK it is in a good location next to I-5 and good amount of restaurants near by
First off get there and get a hold of 134.00 on my act for a 50.00 fee. Was not explained.Went to my room ,door would not secure went down to get a new room and the desk clerk seemed upset that I wanted a new room. Then finally got new room,at around 12 am had a vehicle outside my room running and had people talking loud. I have stayed here in the past and it was not like this with hidden fees,freeze on acts. next time I'll spend the money and stay at hotel Murano a very nice hotel in downtown tacoma.
Comment from Hotel Management
12-Mar-2015 by Shilo Inns, Hotel Management
Dear Chad, Thank you for taking the time taking the time to write about your recent stay. I’ve shared your comments with the staff and we’ve taken measures to correct them. The majority of all hotels now process an additional charge to cover incidental charges such as restaurant, bar, movies, etc. charges. Shilo Inns charge $ 50.00 per stay whereas the Hotel Murano does $ 50.00 per day. Sincerely, Jo Thompson-General Manager
4 out of 5
Recommended
for Families
by Brittneyfrom North Pole

Pleasantly surprised

Posted 14-Jan-2015 on Hotels.com
Front desk staff was very pleasant, room was clean and nicer than I expected considering the neighborhood. Pool and hot tub could have been cleaner. Breakfast was free and decent. Overall it all better than I expected for the price.
4 out of 5
Recommended
for Families
by Duane

This traveller left a rating score only Posted 13-Jan-2015 on Hotels.com