Ratings based on 444 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Santa Clara, CA

Nice hotel, freindly staff, good breakfast.

Posted 20-Jul-2014
My wife and I stayed at this hotel for one night. The room was nice - large, quiet, with a king-size bed. One problem was that the bathroom was extra small, with no place for a towel near the bath tub so I Had to get out of the tub while still dripping wet all over the bathroom in order to reach the towel. Another problem was thagt the washing sink (which was out of the bathroom) had no place to put anything by it (like a shaving blade, tooth paste, toothbrushes etc), so we had to put all of these next to the TV set. Other than that we had no complaints. Breakfast was nice, the staff was friendly and the room and bed large and comfy.
4 out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Clean and comfortable

Posted 15-Jul-2014
We were showing horses in Spanaway. This was the closest hotel in a decent neighborhood. We felt pretty safe here and the room was a good size, clean, and the mattresses were comfortable. It's near the freeway, so you can hear the traffic, but with the air conditioner on it's not too bad.
3 out of 5
by A verified traveller from medford oregon

Posted 11-Jul-2014
room smelled like it had an air feshener plugged in----- smelled like some one wore too much perfume and it gave me a headache. i tried opening windows--no screens. Its seen better days. breakfast was good!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jul-2014
good would stay again staff friendly close to freeway
5 out of 5
Recommended
for Everyone
by Brenda from Oregon

Excellent stay for pet owners

Posted 22-Jun-2014
Pros: Friendly staff, easy check in and pet policy. We will be staying there again.
Location: There are plenty of stores and places to eat close by plus the great park up the block. It seemed in the center of everything put not overly busy.
Continental breakfast was ok but could have used some fresher items and a bit more variety. Room was comfortable but cleaning should have been a little better, there were a couple of questionable items left on the top of the TV and the tub was a bit dirty. Was accompanied by our two dogs, the pet potty area was good so getting the dogs in and out was easy. The noise level was very good and they have ample parking. The outside door could have been a little easier to use. There is a huge park down the street that staff suggested that was great to walk the dogs. Staff was extremely helpful. Despite previous reviews about the area being questionable, as two females we both felt extremely safe.
5 out of 5
Recommended
for Everyone
by Master Chief from Oak Harbor

Posted 21-Jun-2014
Good value for the money, fitness area and machines in better condition than I have experienced at other hotels.
Comment from Hotel Management
25-Jun-2014 by ShiloInns, Hotel Management
Dear Master Chief from Oak Harbor ~Thank you for your kind comments regarding your recent stay at the Shilo Inn & Suites Tacoma. We hope to see you again. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by John from Portland, OR

Nice hotel, conveniently located to the freeway.

Posted 10-Jun-2014
Pros: Convenient location to everything I needed in the Tacoma area.
Cons: Breakfast was the typical cereal, do your own waffles, unpeeled Fruit .Travelers are really tired of this. Nearby Elmer's saved us from bad breakfast
Location: Lots of shopping nearby.
Good staff, nice room, clean and comfortable. Several good restaurants within a half mile of the hotel, only minutes to downtown Tacoma.
Comment from Hotel Management
24-Jun-2014 by ShiloInns, Hotel Management
Dear John, I appreciate you taking the time out of your busy schedule to review your recent visit in Tacoma. I’m glad to hear that you like the hotel and staff and how convenient we are to everything. We are constantly adding new items to our breakfast; mostly recently we added a variety of waffles flavors, assortment of yogurts and oatmeal. We look forward to seeing you again on your next trip to Tacoma. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Overall stay

Posted 26-May-2014
The hotel was fine, would like bathrooms to have the higher toilets. Also, meat at the breakfast. The beds were very comfortable but TV was not so great, no guide and cost.
Comment from Hotel Management
09-Jun-2014 by ShiloInns, Hotel Management
Dear Verified Traveler ~ I appreciate you taking the time to review our hotel. Our pillow-top beds are extremely comfortable, aren’t they? The channel guide is on listed directly under the menu selection on the TV, there is not a paper guide. The premium movies and games do have a cost factor associated with them. If you find yourself back in the Tacoma area, I hope you’ll give us another opportunity to service you. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, old but very clean!

Posted 17-May-2014
Pros: I have a service dog, they are truly pet friendly.
Cons: Could use an update.
Great staff, pleased with room and spa, will stay again.
Comment from Hotel Management
06-Jun-2014 by ShiloInns, Hotel Management
Dear Verified traveler ~ I appreciate your comments regarding your recent stay at Shilo Inn & Suites Tacoma. I’m glad to hear that you enjoyed your stay and we were able to accommodate you and your service dog. We appreciate your patronage and look forward to your return. Sincerely, Jo Thompson, General Manager
Comment from Hotel Management
28-May-2014 by ShiloInns, Hotel Management
Dear Verified traveler ~ I appreciate your comments regarding your recent stay at Shilo Inn & Suites Tacoma. I’m glad to hear that you enjoyed your stay and we were able to accommodate you and your service dog. The hotel was recently recognized as a “Fido’s Favorite”, an award given to businesses who attained an “Excellent” rating from BringFido.com. We appreciate your patronage and look forward to your return. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Business Travellers
by James from Portland, OR

Business trip to Tacoma

Posted 15-May-2014
Pros: Good location- convenient to I-5 and Elmers! Nice pool, hot tub and fitness room (treadmill). Continental breakfast saved time in the mornings.
Cons: Not much. Shilo Inn is always a good value in my experience.
Location: About 15 minutes from downtown Tacoma. The Ruston waterfront area was a nice diversion.
Accommodations were fairly typical for a Shilo. Room was spacious with a comfortable king size bed and reasonable amenities. The room refrigerator was a bit noisy but otherwise everything in good working order.
Comment from Hotel Management
28-May-2014 by ShiloInns, Hotel Management
Dear James ~ Thank you James for taking time out of your busy schedule to let us that your experience at the Shilo Inn & Suites Tacoma was a pleasant one. I’m very happy we lived up to our “Affordable Excellence” motto. I followed up with our maintenance department and that room refrigerator has been corrected. We look forward to your return. Sincerely, Jo Thompson, General Manager