Ratings based on 532 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Highly recommend

Posted 26-Jan-2015
Out of all hotel in the area for the price and cleanliness of this hotel you can't beat it.
1 out of 5
by A verified travellerfrom wa

Do not stay here

Posted 24-Jan-2015
Pros: NOTHING
Cons: New management
Location: OK it is in a good location next to I-5 and good amount of restaurants near by
First off get there and get a hold of 134.00 on my act for a 50.00 fee. Was not explained.Went to my room ,door would not secure went down to get a new room and the desk clerk seemed upset that I wanted a new room. Then finally got new room,at around 12 am had a vehicle outside my room running and had people talking loud. I have stayed here in the past and it was not like this with hidden fees,freeze on acts. next time I'll spend the money and stay at hotel Murano a very nice hotel in downtown tacoma.
2 out of 5
by A verified travellerfrom tacoma wa

Posted 15-Dec-2014
First impression, something we always remember. Front desk lady was very rude and grumpy. Only stayed there to sleep. Cleaning lady is kicking us out by 1150 when check out is 12. I would never say there.
Comment from Hotel Management
27-Jan-2015 by ShiloInns, Hotel Management
Dear b from Tacoma, Thank you for comments concerning your recent stay. I appreciate you taking the time to write and hope you will accept my apologies. I am disappointed we failed to get you the fine service and consideration we strive for with all of our guests. I hope you will stay with us again so we may illustrate that what happened to you was an unfortunate exception to our normally high quality service. Sincerely, Jo Thompson, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Dec-2014
Very friendly staff and comfortable beds! 24hr pool made the evening even more exciting.
Comment from Hotel Management
27-Jan-2015 by ShiloInns, Hotel Management
Dear verified traveler, We appreciate your comments regarding your recent stay with us. We are very happy to hear that our staff and services were accommodating. We look forward to seeing you again in the future. Sincerely, Jo Thompson, General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Yakima

Bring the kids!

Posted 11-Dec-2014
This is where I'll stay again next time I visit Tacoma. Good price, pool & hot tub, lots of choices for breakfast, comfortable and quiet room with microwave and fridge, and close to everything in Tacoma. My only suggestion would be to have HD channels. Bonus star for having decaf coffee packets available with your in room coffee maker.
Comment from Hotel Management
27-Jan-2015 by ShiloInns, Hotel Management
Dear Martin, Thank you for your kind comments regarding our staff, service and amenities of our hotel. I am very fortunate to have the best hotel staff. We look forward to your return visit to Tacoma. Happy holidays to you and yours. Sincerely, Jo Thompson, General Manager
2 out of 5
by A verified traveller

Low Quality Hotel

Posted 25-Nov-2014
Pros: Nothing
Cons: Less money, better breakfast and bigger rooms
Location: Tacoma Done
Worst free breakfast i have ever seen. Small room. Way too expensive.
Comment from Hotel Management
04-Dec-2014 by ShiloInns, Hotel Management
Dear Verified Traveler ~ I am disappointed we failed to give you the fine accommodations and consideration we strive for with all of our guests – the type of service we pride ourselves in. I hope you will give us another opportunity the next time you’re in the Tacoma area. Sincerely, Jo Thompson, General Manager.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Marysville, WA

was working

Posted 23-Nov-2014
Pros: young lady who checked us in (5 total rooms at once) did a EXCELLENT job !
Cons: furnishings dated, but a still good value
Location: work, work, work
location close to restaurants, rooms comfortable enough, would prefer disposable cups/glasses
Comment from Hotel Management
04-Dec-2014 by ShiloInns, Hotel Management
Dear Joseph ~ Thank you for taking the time to tell us your comments about your recent stay. We appreciate your patronage and hope you will stay with us at the Shilo Inn & Suites Tacoma again. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chilliwack, BC

Across the street from Bass Pro Shop

Posted 13-Nov-2014
Overall a good hotel. Starting to show itt's age. Needs a remodel to bring it up to excellant.
Comment from Hotel Management
27-Jan-2015 by ShiloInns, Hotel Management
Dear James, Thank you for choosing the Shilo Inn. The Bass Pro Shop down the street is a great addition to the neighborhood; simply a fisherman and hunter's dream ! I hope you will visit with us again to see our upgrades that are planned. We look forward to your return. Sincerely, Jo Thompson, General Manager
5 out of 5
Recommended
for Personal Event
by Barryfrom Vancouver, BC

Will return!

Posted 30-Oct-2014 on Hotels.com
I have stayed here before and I have always the property to be in great shape and the staff to be excellent. I have no doubt that I will stay here again.
4 out of 5
Recommended
for Business Travellers
by Pete

Posted 18-Oct-2014 on Hotels.com
Clean, efficient, comfortable.