Ratings based on 592 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good

Posted 27-Jul-2015
Very friendly staff, nice continental breakfast And decent room. Can't complain !
4 out of 5
Recommended
for Everyone
by A verified traveller from Portland, OR

Convenient to freeway and many dining options

Posted 23-Jul-2015
Pros: Very good value.
Location: Central location and easy access to the entire area
Check-in and check-out fast and easy. Rooms large and comfortable. Beds very comfortable. Front dest staff very friendly and efficient.
Comment from Hotel Management
29-Jul-2015 by Shilo Inns, Hotel Management
Dear Gary ~ Thank you for your generous comments. It is always gratifying to know that our efforts were effective and appreciated. We hope to see you again the in the future. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington State

We would return

Posted 04-Jul-2015
Pros: Easy access from freeway. Easy drive out to Port Defiance Park. Relatively quiet, and several restaurants in the area. We like Elmer's.
Location: We went to the Taste of Tacoma, a food fest that used to be fun, but has changed. We love the Washington State History Museum and Port Defiance Park.
The room was pleasing to the eye when we walked in, the bed very comfortable; staff pleasant. Ordinary hotel room. Lights could have been brighter, but all hotels use dim lighting these days. We didn't use the pool, but it looked nice and I wished we had packed our suits. The clock in our room was two hours behind, and there was no visible way to reset it. We slept through breakfast--but they served until 10:00, and it sounded great! We would try the hotel again if we are in the area.
Comment from Hotel Management
15-Jul-2015 by Shilo Inns, Hotel Management
Dear Tori, Thank you for your kind comments. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We look forward to your return. Sincerely, Jo Thompson, General Manager
3 out of 5
by A verified traveller

3.5 on my scale

Posted 24-Jun-2015
Bit out dated. Location is on I-5. Our room was noisy as it was facing the highway., probably parking lot facing are better.
5 out of 5
Recommended
for Everyone
by A verified traveller from South Pasadena, CA

Excellent Find in Tacoma, Washington

Posted 20-Jun-2015
Pros: The excellent staff and great features and maintenance of the room.
Cons: The lobby computer was not connecting to the main internet server. This was only a minor point.
Location: Easy drive to downtown Tacoma, the Tacoma Mall, and nice community of Lakewood.
Have stayed at various hotels and motels in Tacoma the past 30 years. Shilo Inn is absolutely at the top of the list for comfort, cleanliness, and location.
Comment from Hotel Management
01-Jul-2015 by Shilo Inns, Hotel Management
Dear Fred – We thoroughly enjoyed having you stay with us while you visited Tacoma. I’ve shared your comments with the staff, knowing that it will inspire them to continue their outstanding service to our guests. We look forward to your return visit. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from las vegas

Great quality, good price just outside of Seattle.

Posted 17-Jun-2015
Good place to stay if you're looking for comfort and cleanliness at a good price near Seattle. Can't get quality like this in Seattle for less than a couple hundred per night.
Comment from Hotel Management
01-Jul-2015 by Shilo Inns, Hotel Management
Dear Erika – Thank you for your comments, they were very kind. It is always a pleasure to hear that our efforts were appreciated and well received. We hope to see again in the near future. Sincerely, Jo Thompson, General Manager
2 out of 5
by A verified traveller from Auburn, WA

Posted 16-Jun-2015
Pros: Everything else but the experience.
Cons: New staff!!! With a friendly, inviting, excited to see you attitude, and personable attitude.
We showed up at the hotel at 12 PM knowing that our room would not be available. I asked if we could check-in and use the pool until our room would be ready. I have done this without hassle about 15 times at various hotels. The lady at the front desk told me I would have to wait. About 15 minutes later, she calls me back up and explains that no rooms are available and we can't use the pool until we have a room. I stated, "that is ridiculous and I guess Shilo is not a hotel that fits my families needs and won't stay at one again because I won't." She then asks for a credit card and an ID and proceeded to issue me a room. It was weird. I asked how there was a room available now, and she replied snotty that she rearranged a room for us. In 3 minutes she miraculously had a room when those 3 minutes before, she had nothing available. Also the 40 signs in the pool area all contradict each other....I would never recommend this hotel to anyone I care about. I'm in sales and this was the worst customer service I have ever received at a hotel.
Comment from Hotel Management
01-Jul-2015 by Shilo Inns, Hotel Management
Dear Brian –I appreciate you taking the time to submit a review and hope you will accept my apologies for any inconvenience you experienced. I am disappointed that we failed to give you the final service and consideration we strive for will all our guests. My staff has also been made aware of your comments and will take immediate corrective action. I hope you will give us an opportunity in the future to illustrate that what happened was an unfortunate exception to our normally high quality of service. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Decent hotel close to Mt Rainier

Posted 13-Jun-2015
Welcoming staff on arrival and quick,efficient check in. 5 minute drive to the town centre where there was an excellent choice of restaurants. Breakfast not great. Most items on offer were extremely sweet.
Comment from Hotel Management
22-Jun-2015 by Shilo Inns, Hotel Management
Dear from Hev from UK, Thank you for your staying with us and your comments regarding your stay. I’m glad you found our location convenient to the town Centre, shopping and the excellent of restaurants nearby. I appreciate your comments regarding our breakfast; we are looking at making some changes to our choice of selections. We hope you will visit us again when you return to the Pacific Northwest in the future. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from san jose, ca.

Convenient

Posted 08-Jun-2015
Pros: Very convenient. Clean and comfortable.
Cons: Too short of stay to form an opinion .
Location: Next to freeway. Restaurants and fast food nearby. Major mall just blocks away.
Last minute reservation. Easy to get to, safe parking, friendly desk staff. Checked in quickly and was in my room within 3 minutes. Room was comfortable for a one night stay. Easy access to freeway.
Comment from Hotel Management
22-Jun-2015 by Shilo Inns, Hotel Management
Dear Joe from San Jose ~ I’m sorry your visit was so short and appreciate you taking the time to review our hotel. You are so correct; we are very convenient to everything. I hope you will be able to return to the Tacoma area for a longer visit. We look forward to seeing you again. Sincerely, Jo Thompson, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Victoria, BC

Close to everything

Posted 19-May-2015
My family and I always have a great stay. Our kids love the pool, its open 24/7. The free breakfast every morning awesome. We stay here every year! Well suited for family's.