Ratings based on 564 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Victoria, BC

Close to everything

Posted 19-May-2015
My family and I always have a great stay. Our kids love the pool, its open 24/7. The free breakfast every morning awesome. We stay here every year! Well suited for family's.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location and easy to chech in and out

Posted 07-May-2015
Pros: Location
Cons: Tv Chanel was few.
Location: Market and restaurant
There were kind staff . Hotel's location was easy to access freeway and other market.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom kn Oregon

Concert stay

Posted 30-Mar-2015
Good location, staff recommended taking taxi to Tacoma Dome do it very helpful, lots of restaurants close by. Friendly staff, Maroon 5 rocks
Comment from Hotel Management
04-Apr-2015 by Shilo Inns, Hotel Management
Thank you Kat for staying with the Shilo Inn & Suites Tacoma. Understand the concert was great! We hope to see you again in the near future. Sincerely, Jo Thompson, General Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Aberdeen, WA

It was okay.

Posted 30-Mar-2015
Location: We went to the Maroon Five concert and had no trouble finding the Tacoma Dome from there, and there were several restaurants nearby.
The only thing I could complain about was the toilet. The flush chain had corroded and was lying in the bottom of the tank. The person who cleaned the room last (and it was clean) should have reported it. I reported it, but no one ever came to fix it, so I had to reach in the tank and pull the chain every time we used the toilet. I did remind them when we left. Hopefully they will replace it before they rent it out again!
Comment from Hotel Management
04-Apr-2015 by Shilo Inns, Hotel Management
Dear Susan – Thank you for your comments, they are very important to us. The situation has been corrected. I hope you will give us another opportunity the next time you are in the Tacoma area. Sincerely, Jo
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Hillsboro, OR

Quiet, clean, comfortable, elevators SLOW!

Posted 02-Mar-2015
Pros: Quiet and clean.
Cons: Speed up the elevator
Location: Good access to Tacoma
Room was clean, comfortable and quiet, since this is near the freeway I was surprised, but my room didn't face the freeway so can't say that is true for all rooms. Only complaint was the elevator that was beyond slow!!! Oh, the ice machine on the second floor wasn't working, but that happens. I'd stay here again. It's close to several places to eat and it looks like the Elmer's across the street will do room service.
4 out of 5
Recommended
for Families
by A verified traveller

Nice for the price

Posted 19-Feb-2015 on Hotels
I stay here often and always feel welcome and it's nice to have the pool and spa for relaxing.
5 out of 5
Recommended
for Families
by Catherinefrom Tacoma, WA

Staycation.

Posted 19-Feb-2015 on Hotels
Family Staycation. Great for the kids to go swimming and enjoy ourselves. Rented two rooms for me and the kids.
5 out of 5
Recommended
for Families
by Catherinefrom Tacoma

Great Staycation

Posted 18-Feb-2015 on Hotels
Took the kids on a Staycation. It's always nice to go swimming in February when it's cold out. The kids had a blast. Room was super affordable for all that we got. Breakfast was awesome. We will definitely be back.
3 out of 5
by A verified travellerfrom Vancouver, BC

Posted 17-Feb-2015
Pros: Price
Cons: Better pillows and more towels. Better breakfast and fresher.
Pleasant staff. The hotel is dated but I didnt expect much. Very poor continental breakfast. Stale croissants and muffins. Pillows terrible but bed was comfy enough.
Comment from Hotel Management
12-Mar-2015 by Shilo Inns, Hotel Management
Dear Verified Traveler - Thank you for your review. I hope that you will give us a future opportunity to earn your confidence. Sincerely, Jo Thompson, General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom salem or

Good hotel close to lots of shopping

Posted 17-Feb-2015
Nice clean and confortable place. Nice and friendly staff.
Comment from Hotel Management
12-Mar-2015 by Shilo Inns, Hotel Management
Dear Hilux ~ Thank you for your review and for being a valued Shilo guest. Sincerely, Jo Thompson, General Manager