Ratings based on 472 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hawaii

Great location

Posted 26-Aug-2014
Pros: Comfort and ammenities
Location: Applebee's, Olive Garden, other eateries. Wapato Park- a nice, quaint place to walk, run, picnic and bring dogs. Lowest priced gas station on corner.
Conveniently located to restaurants, businesses, beautiful park, freeway entrance. Room was spacious, clean with good size fridge, microwave. Breakfast was adequate as were exercise room (3 machines) and pool. 2 washers and dryers on premises. 10-15 minutes away from Univ. of Puget Sound.
3 out of 5
Recommended
for Everyone
by A verified traveller

A bit over priced but overall acceptable.

Posted 25-Aug-2014
Pros: 24 hour pool hours very helpful!
Cons: The" Continental" breakfast was really 2nd rate for the price of this place; Motel 6 has fresher breads and pastries.
Check in staff member was borderline rude in her impatience with me as I tried to interpret the contract in order to sign in the right places; if I had been even slightly less secure I would have felt like I was to blame for not reading fast enough! Apart from her the balance of the staff were lovely and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Exceeded Expectations

Posted 19-Aug-2014
Pros: Location was great!
Cons: The hotel could use a facelift and update things a little.
Location: The hotel was right on the highway and so it made it perfect for leaving in the morning. Lots of restaurants nearby.
The hotel staff were very nice and the hotel went beyond our expectations. The rooms were very clean and it was quite which was what we needed after a long day of traveling.
Comment from Hotel Management
05-Sep-2014 by ShiloInns, Hotel Management
Thank you for staying with the Shilo Inn and Suites Tacoma. I’m so glad to hear that you enjoyed your stay with us. I hope you will join us again the next time you are in Tacoma to see our continued updates with the property. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to restaurant and coffee shop

Posted 15-Aug-2014
Easy check in and out. Good breakfast. Good location just off the freeway which it's so convenient .
Comment from Hotel Management
03-Sep-2014 by ShiloInns, Hotel Management
Thank you for staying with the Shilo Inn & Suites Tacoma. We look forward to your next visit to Tacoma. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Aug-2014
Pros: Location, availability, easy to find. Thanks for saving us on a busy summer weekend!
Cons: One staff member was consistently unfriendly. The rest were great.
Location: Mount Ranier National Park- awesome!
Last minute reservation on a busy summer weekend, saved our lives by having availability! Stayed an extra night for convenience. I would stay again.
Comment from Hotel Management
03-Sep-2014 by ShiloInns, Hotel Management
Thank for you for taking the time to review our hotel. I’m glad we were able to accommodate you on the busy weekend. We hope to see you again in the future. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Families
by A verified traveller from Steilacoom WA

Great Place to Stay!

Posted 07-Aug-2014
Pros: Comfotable
Cons: Some staff members had great customer service, others not so much.
Location: Location is right near the interstate I-5. Easy to get to restaurants
We really enjoyed our stay here; we stayed for 3 days and had no issues. The breakfast was wonderful and the kids loved the pool. The beds were comfortable. Great value! Some staff was friendlier than others but overall a great place to stay.
Comment from Hotel Management
03-Sep-2014 by ShiloInns, Hotel Management
Thank you for review on Expedia. Your comments are important to us as it gives us a measuring point to review and improve ourselves. We look forward to seeing you again in the future. Sincerely, Jo Thompson, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from portland, Or

right off freeway

Posted 29-Jul-2014
Pros: close to what we needed, even though it was by I-5 it was somewhat quiet. Not bad but with better service and attention to detail would be better.
Cons: better room service, cleaner pool, have front desk enforce parental supervision in pool.
Location: rough neighborhood, safe enough when in parking lot, easy access to freeway.
two night stay, we were asked if we wanted the room cleaned at 4pm second day. Three people in the room had to show the towels to management to get clean ones on day two pool was cloudy not clear. slight mold in shower, warm not hot water, low pressure. Very common breakfast, not bad, breakfast staff was over worked, could not keep up. unattended children in pool, 8-10, which was viewable from front desk.
Comment from Hotel Management
03-Sep-2014 by ShiloInns, Hotel Management
Dear Verified Traveler from Portland, OR I greatly appreciated you taking the time to review our hotel. I sincerely apologize that your experience was not up to our normally high standard. Your comments will be reviewed with my team and corrective action will be taken immediately. Sincerely, Jo Thompson, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from west linn oregon

Staff was excellent!

Posted 28-Jul-2014
Very clean rooms and we will be back due to the rooms and staff.
Comment from Hotel Management
03-Sep-2014 by ShiloInns, Hotel Management
Dear Verified Traveler from West Linn~ Thank you for your kind comments. We appreciate your patronage and look forward to your return to the Shilo Inn & Suites Tacoma. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Santa Clara, CA

Nice hotel, freindly staff, good breakfast.

Posted 20-Jul-2014
My wife and I stayed at this hotel for one night. The room was nice - large, quiet, with a king-size bed. One problem was that the bathroom was extra small, with no place for a towel near the bath tub so I Had to get out of the tub while still dripping wet all over the bathroom in order to reach the towel. Another problem was thagt the washing sink (which was out of the bathroom) had no place to put anything by it (like a shaving blade, tooth paste, toothbrushes etc), so we had to put all of these next to the TV set. Other than that we had no complaints. Breakfast was nice, the staff was friendly and the room and bed large and comfy.
Comment from Hotel Management
03-Sep-2014 by ShiloInns, Hotel Management
Dear Verified Traveler from Santa Clara, CA~ Thank you for staying with the Shilo Inn & Suites Tacoma. I appreciate your feedback and have shared them with the staff. We look forward to seeing you in the future. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Clean and comfortable

Posted 15-Jul-2014
We were showing horses in Spanaway. This was the closest hotel in a decent neighborhood. We felt pretty safe here and the room was a good size, clean, and the mattresses were comfortable. It's near the freeway, so you can hear the traffic, but with the air conditioner on it's not too bad.
Comment from Hotel Management
03-Sep-2014 by ShiloInns, Hotel Management
Dear Clean and Comfortable, Thank you for your recent comments regarding your stay. We look forward to welcoming you back as a valued Shilo Inn Guest. Sincerely, Jo Thompson, General Manager