Ratings based on 578 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Diego

My 17 year old daughter and I liked everything

Posted 25-Mar-2015
Pros: Modern decor but not full of itself
Cons: add vending machines or small store for misc items
Location: We were in Tacoma to visit University of Puget Sound. It is a 10 minute (max) drive.
This hotel is easy to find, easy to self park, close to everything - we were there to visit University of Puget Sound. The room was quiet, very comfortable, the WIFI worked well, the TV was not a relic, the view was lovely. The food in the restaurant was very good and the waiter was pleasant even though we arrived about 45 minutes before they closed for the night and were obviously his only table. The only tiny thing I would change is - there are no vending machines and no little store for buying sundries. There is an honor bar in the room but it didn't have quite what we wanted which was several bottles of water. We ended up being able to get them from the restaurant.
2 out of 5
Recommended
for Everyone
by A verified traveller

Nice but noisy

Posted 23-Mar-2015
Was in room next to elevators - they ran all night long!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2 out of 5
by A verified travellerfrom Kirkland

High expectations with disappointing results

Posted 23-Mar-2015
Staff okay, then the disappointing time begins.....long wait for an elevator to show, room right next door to elevator bank, room nice and clean but smallish, fridge locked up in cabinet (seriously why), HVAC vent blew on me while sleeping throughout the night along with hearing the elevator coming and going from our floor, phone in room did not work, and unable to soak in the tub as the stopper did not work....so I think you will agree this was a total disappointment for the money we spent!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Best hotel in Tacoma

Posted 18-Mar-2015
I would stay here over the courtyard marriott any day.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Mar-2015
Went for an auction held at the hotel. It was very convenient.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Portland, OR

Near the glass museum

Posted 10-Mar-2015
Pros: We like the location, the views from the hotel and general attitude of the staff.
We were in town to visit the Tacoma Museum, including the glass museum. The "glass" theme was carried throughout the hotel and made this hotel an excellent choice for our visit.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Port Orchard, WA

Nice hotel with beautiful artwork, but bad beds

Posted 09-Mar-2015
Pros: Beautiful art
Cons: Better beds
Location: Keys on Main -dueling piano bar
I stayed at the Hotel Murano for one night to be closer to a downtown Tacoma club. We were celebrating my recent college graduation. I appreciated the free in room- Wi-Fi and the room was pretty clean with a nice view. In all, we were not in the room very long. Following a night with friends, I looked forward to a good night's rest and was disappointed with the beds. They were not firm at all. Thank goodness we got a room with two beds because I had to sleep in a different one than my husband. The mattresses were so soft that we kept rolling to the middle of the bed.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Mar-2015
Cool modern hotel. Nice clean rooms and great bathrooms with massage-like water pressure from shower heads. TV channels/signal isn't great, but beds are comfortable and the red bed stand lamps are awesome. Complimentary coffee and tea. Cool fireplace area in lobby. Artwork everywhere and dimmed hallways. Modern elevators.
5 out of 5
Recommended
for Couples
by A verified traveller

Nice hotel close to convention center

Posted 27-Feb-2015
Pros: The decor, room and location
Location: Great downtown location
We stayed at the Murano for an event at the convention center and it was perfect.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very upscale, staff great

Posted 19-Feb-2015
Pros: Location, the ambience, staff
Location: Very close to downtown and the major companies in Tacoma. Easy to locate and reach
The hotel was very busy but extremely clean and welcoming. The staff were all excellent - polite, responsive and professional