Ratings based on 492 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from T

3 nights for a Wedding-- not near Seattle-

Posted 21-Oct-2014
All staff extremely helpful and friendly. We stayed on the executive floor-25th and private breakfast was convenient on that floor. Great lobby with glass fire, great bar,local artwork and string trio on a Friday night. If you need to be in Tacoma, this is the place! Traffic to Seattle can be heavy.
4 out of 5
Recommended
for Couples
by A verified traveller

BEST PILLOWS EVER

Posted 05-Oct-2014
Pros: The view of the near by marina, museums and Mt. Rainier. Very clean and pleasant. Love the glass
Location: The location is perfect if you like cars, glass art, rock and roll and great food. And the dang pillows, did not want to get out of the bed.
We needed a quick getaway, found it right in Tacoma. Gorgeous view, great food at the BITE. BREAKFAST WAS AWESOME IN BED. We will go back. The art was amazing.
Comment from Hotel Management
10-Oct-2014 by Stan, Hotel Management
Thank you for the wonderful feedback. Sounds like a perfect getaway to me! I am glad you enjoyed your visit and do hope you'll come back to stay with us again soon. Best regards, Stan Kott, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Kona, HI

Posted 30-Sep-2014
The valet and reception staff were excellent! Rooms were spacious and well supplied with linens and amenities, and other needs- although some in the basket were not family friendly...
Comment from Hotel Management
03-Oct-2014 by Stan, Hotel Management
Dear Jacqueline, Thank you for your comments. We appreciate the time you took to write of your experience and I do hope you'll be able to join us again. Stan Kott, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton

Beautifully appointed lobby

Posted 28-Sep-2014
Pros: Lobby spaces, the spectacular art, the details of the immaculate room, which included a small table for a laptop, and a marvelous view.
Cons: Size of the towels, maybe?
Location: Its location is a fifteen minute walk (max) to many of the sights of the historic old town, and of the Glass Bridge.
A beautifully appointed lobby is among the excellent features of this property. Beautiful and unexpected art furnishings grace the lobby and the vaulted ceiling spaces provided by the unique architecture of this modern hotel.
Comment from Hotel Management
03-Oct-2014 by Stan, Hotel Management
Dear Marilyn, Thank you for sharing your feedback with us. I am glad to see that you were impressed by your visit and I do hope you'll have a chance to visit us again. Best regards, Stan Kott, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice boutique hotel

Posted 14-Sep-2014
Really neat glass artifacts on display and artists' recognized on each floor of the hotel. Stayed for a night in a room facing the Tacoma view. The room is fairly small and felt like it was renovated. The staff was quite friendly. Parking cost $16 a night for self parking - which we took. There is also valet parking which cost a bit more. Cool night lights were on when we entered the room. Bed was extremely comfortable. Bathroom shower was pretty dark but made due. Overall it was a pleasant one night stay.
Comment from Hotel Management
25-Sep-2014 by Stan, Hotel Management
Thank you for taking the time to share your feedback with us. We do have a wide variety of room types and sizes within our inventory of 319 rooms and suites, and next time be sure to ask us to perhaps show you a couple of options that may be more to your liking. It sounds as if you had an enjoyable visit though, and I hope you'll stay with again in the future. Best regards, Stan Kott, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from British Columbia

Beautiful hotel marred only by its elevator blues

Posted 03-Sep-2014
Pros: Great service, beautiful decor, comfortable
Cons: Why is only one elevator running? This is the only reason I didn't give this hotel full marks.
Very nice feel to this hotel. Loved the glass art featured on each floor and in the common areas. The only elevator that appeared to be working was beautiful - touch screen controls and lovely walls - but the wait for an elevator at checkout time seemed unreasonable. Several people on lower floors had to wait for another elevator as we were the last ones able to squeeze on at the 11th floor. My husband, two teenaged daughters and I were predictably a tight fit in a room with two double beds, but the room was quite comfortable and would be great for two people. Very nice bathroom. We were short two bath towels in our room (again, a room likely meant for two) but housekeeping was very speedy with delivery of more towels once we asked. All in all, excellent service, and I would definitely stay again if I could be assured that the elevator problem were fixed.
Comment from Hotel Management
15-Sep-2014 by Stan, Hotel Management
Dear Linda, Thank you for your comments and please accept my apologies for the inconveniences that you and your family endured with our elevators. The good news is that aside from some LCD messaging screens and additional back-lighting in the Elevator Cars, all elevators are again up and running at full speed. I am glad that your overall visit was a good one and do hope you'll have a chance to stay with us again in the future. Sincerely, Stan Kott, General Manager
5 out of 5
Recommended
for Families
by A verified traveller

Comfort in Tacoma.

Posted 22-Aug-2014
The room was not only clean but the pillows and towels were first rate. We had a lovely view of the port and the staff was very accomadating as I had two children accompanying me on this 5 day business trip. The food for room service was always hot and delicious. All I could've asked for.
Comment from Hotel Management
26-Aug-2014 by Stan, Hotel Management
Thank you for your feedback. I am glad you had a pleasant experience with your family and do hope you'll be able to join us again. Stan Kott, General Manager
Comment from Hotel Management
25-Aug-2014 by Stan, Hotel Management
Thank you for the wonderful feedback, I do hope you'll be able to join us again soon. Stan Kott, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from atlanta ga

Posted 18-Aug-2014
It wasn't what i would qualify as a 4 star hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller from Washington

The closest hotel to local hospitals

Posted 16-Aug-2014
Pros: The view at night and the comfortable bed.
Cons: The front desk giving guests messages and being sensitive to client's needs
Location: One mile from some of Tacoma's hospitals
The closest hotel to where cancer treatment is given yet there is no van service offered. In order to have refrigeration availabe in rooms you have to recieve key to locked liquor counter, very difficult situation to put a recovering addict in who now has meds that require refrigeration. We did not recieve an important message left for us upon arrival. Staff seemed unconcerned about these issues. If you are healthy, wealthy and carefree it might be the place for you, I'll never visit the hotel again. A positive, the bed was very comfortable and the view was great.
Comment from Hotel Management
20-Aug-2014 by Stan, Hotel Management
Dear Laurie, Thank you for your message and please accept my apologies for the service related concern that you have described. I will certainly share your feedback with our Front Desk team as the conduct you have described is certainly not acceptable. Typically, we do receive great comments regarding that team and I apologize for a less than perfect experience. Sincerely, Stan Kott, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Experience

Posted 28-Jul-2014
It started well with attentive valet service. As we were early for check in, the clerk tried to shift us to a double bed room with the promise of a paid dinner. After explaining we wanted to stay with a King deluxe room, we were accommodated within 15 minutes. Room was comfortable but even on the seventh floor we heard loud outdoor activity. No big deal for us but it is a consideration if you are very sensitive to sound. All in all a good experience for our one night stay.
Comment from Hotel Management
09-Aug-2014 by Stan, Hotel Management
Thank you for taking the time to share your experience. I am glad to hear that my staff was able to accommodate your requests and that you had a good experience overall. Please join us again soon. Stan Kott, General Manager