Ratings based on 516 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Alaska

Beautiful hotel.Great location.

Posted 26-Nov-2014
Pros: Beautiful glass art on every floor. Just lovely decor and atmosphere. Also, a good breakfast with a wonderful view of Puget Sound.
Cons: If you inconvenience your guests, you should make some effort for compensation, even if small, like comping the $4.00 snicker bar your husband ate. :)
Location: see above
We had a quick Tacoma trip to see a concert at the dome. We were pleasantly surprised to be right near the tram which gives free shuttles to the dome. Everything worked out great until we wanted to take a shower in the morning and there was no running water. Luckily our plane wasn't until noon but it was a bummer being delayed for breakfast. No compensation and barely an acknowledgement from the hotel regarding this. Otherwise a great place.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Diego

Well located and very nice.

Posted 23-Nov-2014
I enjoyed my stay very much. Staff was very helpful and pleasant. Room was quite comfortable and quiet.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Nov-2014
Perfect for concert attendees. Bar can be understaffed at times.
5 out of 5
Recommended
for Everyone
by A verified traveller

A nice surprise!

Posted 21-Nov-2014
I usually stay at large chain brand name hotels. Thankfully they were full and I discovered Hotel Murano. When in the area again I will definitely stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful

Posted 17-Nov-2014
Cons: Add alcoves at entries to keep cold the cold out. You have a beautiful lobby but to cold to sit down and enjoy.
Location: Museum of Glass and Lemay Auto Museum.
The hotel is beautiful and we were blessed with sunny weather in November. The view from our room of Mt. Rainer and the downtown museum district was spectacular. The staff were wonderful. The food in the restaurant was so, so. Beautiful glass works on every floor, the elevators, and lobby. My only complaint would be that the lobby and restaurant were freezing. Would have enjoyed a drink in the lobby bar but it was just to cold, even with a coat on.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom La Habra, California

Nice hotel, very expensive

Posted 15-Nov-2014
Cons: Parkin fee. Get rid of it or lower the price. Too expensive especially from someone traveling outside of Washington.
Location: Not much located nearby. The University was across the street which made the area nice and friendly. There was a downtown look a like street.
The hotel was very nice from the lobby to the room. The elevator is well decorated as well as the hallways. They even have snacks and a mini bar in most rooms. Mine did. They do not charge extra unless something is missing from the snack tray or mini bar. One down side of the visit is the $16 A NIGHT PARKING FEE. Was not pleased about that knowing I was staying two nights. I already paid a lot of money for my stay and the parking fee did not make me happy.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Seattle, WA

Surprisingly nice

Posted 27-Oct-2014
Awesome hotel....converted Sheraton but it's an art gallery as well. Each floor has a unique sculpture with description of the artist. The elevator control is a cool touch screen where you can select your floor before the elevators arrive. Rooms are very comfortable and they're generous with parking.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom T

3 nights for a Wedding-- not near Seattle-

Posted 21-Oct-2014
All staff extremely helpful and friendly. We stayed on the executive floor-25th and private breakfast was convenient on that floor. Great lobby with glass fire, great bar,local artwork and string trio on a Friday night. If you need to be in Tacoma, this is the place! Traffic to Seattle can be heavy.
Comment from Hotel Management
24-Oct-2014 by Stan, Hotel Management
Thanks for the wonderful feedback, it seems as if you had an enjoyable visit and I hope that you'll have another reason to join us again in the future. Sincerely, Stan Kott, General Manager
4 out of 5
Recommended
for Couples
by A verified traveller

BEST PILLOWS EVER

Posted 05-Oct-2014
Pros: The view of the near by marina, museums and Mt. Rainier. Very clean and pleasant. Love the glass
Location: The location is perfect if you like cars, glass art, rock and roll and great food. And the dang pillows, did not want to get out of the bed.
We needed a quick getaway, found it right in Tacoma. Gorgeous view, great food at the BITE. BREAKFAST WAS AWESOME IN BED. We will go back. The art was amazing.
Comment from Hotel Management
10-Oct-2014 by Stan, Hotel Management
Thank you for the wonderful feedback. Sounds like a perfect getaway to me! I am glad you enjoyed your visit and do hope you'll come back to stay with us again soon. Best regards, Stan Kott, General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Kona, HI

Posted 30-Sep-2014
The valet and reception staff were excellent! Rooms were spacious and well supplied with linens and amenities, and other needs- although some in the basket were not family friendly...
Comment from Hotel Management
03-Oct-2014 by Stan, Hotel Management
Dear Jacqueline, Thank you for your comments. We appreciate the time you took to write of your experience and I do hope you'll be able to join us again. Stan Kott, General Manager