Ratings based on 627 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Washington State

Decent hotel within walking distance to dining

Posted 03-Aug-2015
Pros: The restaurant was great.
Cons: Our bathroom in our room was not very clean and the hotel seemed to be under staffed.
Location: Lots of great places to eat. The Children's Museum is within walking distance and the zoo and parks are about a 10 minute drive.
This hotel has a beautiful lobby and great restaurant. The service was just ok but the hotel was booked which probably contributed to the lack of service. It is still the best hotel in the area. Not a bad place for a business traveler but not the best for families since the hotel is without a pool.
3 out of 5
by A verified traveller

Posted 21-Jul-2015
No local bars or restaurants near by. Once the sun goes down there is no where to go.
Comment from Hotel Management
25-Jul-2015 by Tom , Hotel Management
Thank you for your recent stay with us at Hotel Murano. I apologize if our associates did not direct you to one of the many great restaurants or bars that are in walking distance from the hotel. Pacific Avenue is located just two blocks away and features over 20 restaurants and bars and three local breweries. Hopefully you'll get a chance to check them out in the future. Kind regards, Tom Pavlik, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel if you're staying in downtown Tacoma.

Posted 20-Jul-2015
Pros: Great rooms, hotel decor was elegant and interesting.
Cons: The bartender in the bar at 1:00 am. Another group came in and she refused to serve them. They were polite and courteous, she was just being lazy.
Location: 2 blocks down the street is a great cowboy bar. Lots of fun.
Large wedding party stayed here for the night of the wedding. Great location, very nice elegant hotel. The staff was very friendly and accommodating.
Comment from Hotel Management
25-Jul-2015 by Tom , Hotel Management
Thank you for your wonderful review and recent stay. I am pleased to hear that you enjoyed our location and service. We look forward to welcoming you back! Regards, Tom Pavlik, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Modern and fun

Posted 19-Jul-2015
Wonderful restaurant, great room with view of Mt. Rainier and city. Really fun atmosphere with art and modern look. Only things I would change are to add more space for toiletries in bathrooms- shelves, towel racks and hooks.
Comment from Hotel Management
21-Jul-2015 by Tom, Hotel Management
Thank you for your recent stay and for you feedback. I am glad that you enjoyed our restaurant, your guestroom and our glass art collection. We look forward to welcoming you back in the future! Kind regards, Tom Pavlik, General Manager
3 out of 5
by A verified traveller from j

Hotel Murano

Posted 17-Jul-2015
Located in an industrial area. No local decent restaurants in area. Updated former hotel. Too far from airport, small rooms, with a hefty roommate not worth the price. Go elsewhere!
Comment from Hotel Management
21-Jul-2015 by Tom, Hotel Management
Dear J - Thank you for your recent stay and for your feedback. I am sorry to hear that our associates could not direct you to one of the many great restaurants within walking distance of the hotel and that our guestrooms did not fit your needs. I hope you will give us another opportunity in the future. Kind regards, Tom Pavlik, General Manager
Comment from Hotel Management
21-Jul-2015 by Tom, Hotel Management
Dear J - Thank you for your recent stay and for your feedback. I am sorry to hear that our associates could not direct you to one of the many great restaurants within walking distance of the hotel and that our guestrooms did not fit your needs. I hope you will give us another opportunity in the future. Kind regards, Tom Pavlik, General Manager
3 out of 5
by A verified traveller

Unique hotel, full of cool art, close to town

Posted 13-Jul-2015
Pros: The location and the art in it. The food was good too.
Cons: STAFF!
Location: Near to restaurants and rail
Staff left a lot to be desired;(. Not enough shampoos, conditioner or body wash. Hostess at the BITE restaurant unfriendly. Waitress also unfriendly and impatient. Bar lady brought our drinks without cocktail napkins... Nice place, poor staff.You need to have your room key to access the elevator too. Very inconvenient.
Comment from Hotel Management
21-Jul-2015 by Tom , Hotel Management
Thank you for your recent stay at Hotel Murano and for your feedback. On behalf of the hotel I would like to extend my apologies for the level of service that you received as it certainly not indicative of what we look to provide here and rest assured that I will address with the team. Our guest safety and security is paramount so we do require guestroom keys to access guestroom floors, I'm sorry if it caused an inconvenience. I hope that we will have another opportunity to show you a better experience in the future. Kind regards, Tom Pavlik, General Manager
4 out of 5
by A verified traveller from Vancouver, BC

Good Hotel, DT Tacoma is a ghost town at night

Posted 11-Jul-2015
Pros: Clean room
Cons: Cleaner bathtubs would be nice, sound proofing needs to be improved.
Location: There is absolutely nothing to do near by. I think we were near the theatre district but it was a wednesday night so it was pretty dead.
Hotel is good, the bathtub is a bit dirty but the rest of the room was very clean and the view of the room we got was pretty good. Glass art throughout the hotel. Breakfast @ Bite restaurant on the 4th floor was quite good. Downtown Tacoma is a ghost town, hardly anything is opened, there are NO convenience stores around this hotel at all so if you plan to stay here, make sure you have a car and get snacks/drinks before you arrive at this hotel as the whole area is pretty dead at night (and I am talking about 7pm or so) Close to the free train ride which takes you through the downtown core and that's about it The room we were in for some reason either have very thin doors as we can hear people talking while they are walking by.
Comment from Hotel Management
21-Jul-2015 by Tom , Hotel Management
Thank you for your recent stay and for your feedback. I am glad to hear that you enjoyed the hotel and our restaurant although I am sorry that our team did not point out the areas of downtown that are within walking distance of the hotel that have some nightlife and restaurants that are open later. I hope that you will give us another opportunity in the future. Kind regards, Tom Pavlik, General Manager
2 out of 5
by A verified traveller from N

Not Worth The Money

Posted 21-Jun-2015
Room was very small, did not have an area we could sit together. There was the bed and a desk with a single office chair. Parking was expensive. Fitness area was disappointing. Only one treadmill worked. The stepper and elipicals did not work. The weight bench was old and low quality.
Comment from Hotel Management
30-Jun-2015 by Tom , Hotel Management
Dear N - Thank you for your recent stay and for your feedback. Hotel Murano offers a variety of different room types so I apologize that your accommodations did not fit your needs or expectations. Thank you as well for the feedback regarding the equipment in our fitness center, we will address the functionality of the equipment for our future guests. We hope that you will give us another opportunity to do better in the future. Regards, Tom Pavlik, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from san francisco

Posted 16-Jun-2015
The hotel was great, it's an old property that has been nicely remodeled with a fresh modern look. Bed was super comfy and awesome pillows. Would stay again.
Comment from Hotel Management
30-Jun-2015 by Tom, Hotel Management
Dear Heidi - Thank you for taking the time to review Hotel Murano and for your great feedback. We look forward to welcoming you back in the future. Kind regards, Tom Pavlik, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jun-2015
Cool themed floors. Staff was attentive. Room was okay - bed seemed very lumpy.
Comment from Hotel Management
30-Jun-2015 by Tom, Hotel Management
Dear Traveler - Thank you for staying with us at Hotel Murano and we are glad to hear that you enjoyed our glass art collection and our associates and service. I am sorry to hear that your sleep experience was not up to par with what we look to deliver as we usually get great feedback on our beds. We hope to have an opportunity to welcome you back in the future. Kind regards, Tom Pavlik, General Manager