Ratings based on 235 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jan-2015
Really nice place for your money. Staff is very helpful and went above and beyond to meet my odd requests.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jan-2015
Pros: Brand new, close to downtown.
Location: Plenty of restaurants within walking distance, also waterfront and museums.
Great new hotel, would not hesitate to stay here again.
5 out of 5
Recommended
for Families
by A verified traveller

Posted 05-Jan-2015
Great hotel for family or business. Easy to walk to several places and several good places to eat.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tacoma, Wa.

Posted 23-Dec-2014
Exceeded our expectations. Front desk staff were excellent, very helpful
5 out of 5
Recommended
for Everyone
by A verified traveller

Plesently surprised!!

Posted 03-Dec-2014
I have stayed at many Holiday Inns and this wasthe best one by far. Staff was was very nice everything was clean and the breakfast was above par. The only knock was the heating and air. In the room it was comfortable but there is controlling the heater or air conditioner because it is all one unit. So in the winter months if the room goes above your set temperature it blows told air on you to cool the room which is not fun at 2:30 in the morning. But with that said minor deal when the rest of the experience was great.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Boise, ID

Very nice hotel

Posted 03-Dec-2014
The room was great, towels softer than normal and a nice selection of toiletries. I had forgotten a razor and the front desk supplied me with one as well as shaving cream. The pool was fun to swim in though no jacuzzi. The breakfast buffet was marvelous. The only downside was if I had wanted to sleep in, there was a lot of construction noise after 9 a.m.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Nov-2014
Clean, new hotel. Easy access. Free parking and breakfast. Staff is very helpful. I'll stay here again!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Whidbey Island, WA

LOVE THIS HOTEL!!

Posted 22-Nov-2014
Pros: Friendly staff, beautiful interior, including a welcoming fire and lounge in the lobby. Convenience shop in the lobby! Kids stay FREE!!
Cons: A softer mattress on the bed. Ours was a bit too firm. A room microwave would also be nice, although there is one in the lobby to use.
Location: It's just a short walk through the very attractive University campus to Pacific Ave downtown and the docks. Lots of interesting shops and restaurants!
Having booked this hotel sight unseen, I was a bit skeptical, but as soon as we checked in, all doubts vanished. We live about 3+ hours from Tacoma and had tickets to see Fleetwood Mac at the Tacoma Dome, so we wanted to arrive a day early so we could take in the Tacoma Glass Museum, too. We spent two nights here, and were so pleased with our choice. The staff at the desk were lovely and welcoming, and provided us with a secure garage spot for our car. We were assigned a room on the 8th floor, overlooking the University of WA Tacoma campus, showing us the path to the downtown area (Pacific Ave) and the docks where the Glass Museum is located, and where we could catch the FREE city light rail to the Dome. A number of wonderful restaurants and shops, plus the WA History Museum and the beautiful Union Station building are conveniently located close to the Glass Museum and the Chihuly Glass Bridge. Our HUGE room was very fresh & clean. King size bed, small refrigerator, coffee maker with complimentary coffee and tea, huge flat screen TV, comfortable chairs, nice desk, plenty of lighting. Very large bathroom with safety bars next to the toilet and in the tub, which also sported a pull-down seat. Complimentary bath toiletries, hair dryer, plenty of extra towels. Closet contains an iron and ironing board. Elevators to the lobby and garage are clean and modern. Extensive buffet breakfast included in our room charge.
4 out of 5
Recommended
for Families
by Cristen

This traveller left a rating score only Posted 30-Oct-2014 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveller

We liked it!

Posted 30-Oct-2014 on Hotels.com
Our stay was great. Nice breakfast!