Exterior

Reviews of Hampton Inn & Suites Seattle/Federal Way

2.5 out of 5
Hampton Inn & Suites Seattle/Federal Way
31720 Gateway Center Boulevard S., Federal Way, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 588 out of 1002 reviews" "
Rating 8 - Good. 246 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so welcoming. When we got there to check in they were having problems with their key card machine. So one person escorted us to our room so we would t be late to our appointment. The rooms were clean and spacious. The breakfast was good but don’t wait until the last minute. They do close on time. Everything about our business trip was lovely. They are dog friendly and there is no extra fee for service animals.
Stayed 1 night in Mar 2024

2/10 Terrible

Horlando

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet was dirty, it look like it wasn't clean in days. There was not hand soap durong my stay (3 nights). The closet had a broken door. Carpet was old but dusty. There were broken items around the property: elevetor and halls.
Stayed 3 nights in Mar 2024

2/10 Terrible

wei

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This is my third time stay at Hampton Inn Federal Way. Wr are now at Room 310 one king bed. Shower water is lukeworm warm. I called first then went down to see Loila at front desk whom told me she sent text message to GM and maintentenance, but received no response. I had to call het again at 10:15 pm after didn't hear back and let Loila know i am in bed, but not happy. My complaints are: 1. Booked thtough expedia , confirned for 2 queen bed room , given a king. Staff not able to correctly accomodate customers. Inadequate customer service. 2. Facility issue ( showet water is cold) raised, hotel has not treated it with priority. There sermd only one front desk person workibg. Lack of customer service. I was told after 10pm the hotel is not fully booked and had rooms available. We are in bed.. 8am game day. Please fix the issue, improve service level. So no other customer will suffer.
Stayed 1 night in Feb 2024

10/10 Excellent

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was super kind and helpful, area was very calm, and overall had perfect valentines.
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable. Room was clean. Elevators need hood cleaning and spruced up.
Stayed 2 nights in Feb 2024

4/10 Poor

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

ELEUTERIO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jan 2024

8/10 Good

Alexia

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Angela, Stamford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to everything.
Stayed 2 nights in Dec 2023

10/10 Excellent

Audie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time there and it was worth the last minute overnight stay!
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

ryan

Stayed 1 night in Dec 2023

8/10 Good

Courtney

Travelled with family
Family stay was ok
My stay here was ok, the pool was merky and the hot tub was look warm. The bed and room were clean, nothing fancy. I was disappointed that there were no built in USB ports in the room. There was a good variety of breakfast foods and coffee. The "crib" i requested and confirmed were not in the room like I was assured, and the "crib" was an old pack and play that needs to be retired.
Stayed 1 night in Dec 2023

6/10 Okay

Rebecca

Stayed 1 night in Dec 2023

4/10 Poor

Paul

Travelled with family and small children
Disliked: Cleanliness, staff & service
Sofa sleeper sheets hadn’t been changed and was very dirty. Our room didn’t have any bath towels in it. After arriving late in the evening, we waited for hours for a pack n play, towels and a new sheet for the sofa sleeper because Front Desk said they were short staffed.
Stayed 2 nights in Dec 2023

2/10 Terrible

Dustin

Stayed 2 nights in Dec 2023

6/10 Okay

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
It was good. Very clean and nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Judy

Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Cindy

Business traveller
Disliked: Staff & service, room comfort
No coffee
I stay here regularly and the past few time there has been no reg coffee in the rooms or to be found by the staff. Plenty of decaf but it’s like there is a shortage or they can’t find it anywhere. Strange. This trip, the AC unit wasn’t working in 2 rooms. When calling the front desk for help I was hung up on one of the calls and treated like a nuisance on each call and nobody answered on one of the calls. I was eventually moved rooms and situation with AC was fixed but overall personal treatment was sub par. For me, coffee, AC and decent treatment are non-negotiable so I was very disappointed.
Stayed 1 night in Nov 2023

4/10 Poor

LORIE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast and staff at the breakfast were first class! Food was a nice variety, clean area and friendly staff. Check in was a disaster. We asked for an accessible room, and called ahead. We were told we would have to get it on sight upon arrival. We tried. My husband had to walk from the elevator to the very last room past 23 rooms to ours. Ridiculous. No stand up shower, just a tub. We arrived early to avoid these hassels and were told nothing they could do. Hallways on all floors were filthy, not vacuumed for a week or so. Pool was a funny color, hot tub the color of urine. No clean towels in pool or work out area. The bed was barely made, the fitted sheets would not stay on the mattress, not fun!

10/10 Excellent

Colette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, easy check in and our, bed was very comfortable
Stayed 1 night in Nov 2023

8/10 Good

Brandon

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
I didn't like that we have to pay for parking car there. Not good☹️☹️
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Everything was wonderful however check out in the morning could’ve been a bit better. Two ladies (I don’t remember their names) the one checking me out could have been nicer. At first she almost seemed angry.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

ANN

Business traveller
Liked: Cleanliness, room comfort
HWY 5 road noise is bad
Stayed 3 nights in Nov 2023

10/10 Excellent

Elwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check out was fast, the person at the front desk was friendly and professional
Stayed 1 night in Oct 2023

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Except the pool was closed. You might consider calling ahead about the pool if you value that.
Stayed 2 nights in Oct 2023

4/10 Poor

Jason, Port Angeles

Travelled with family and small children, Business traveller
Disliked: Staff & service
House keeping entered our room at 845 am. Called front desk their response was tell them to get out. Took no ownership as housekeeping gets the checkout list from the frontdesk.
Stayed 1 night in Oct 2023

8/10 Good

Janet

Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Good breakfast. Clean and spacious.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kathleen

Liked: Amenities
Alexis the guy at the desk was very nice and helpful with information. I felt welcome the moment he greeted as I walked through the doors 👍
Stayed 2 nights in Oct 2023

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staffing is more friendlier and very attentive keep up the great work I definitely will be booking again. The room my family and I had booked really loved it so much room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Austin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my first Choice to Stay at when Coming to the Seattle area Great Hotel!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jose

Stayed 1 night in Oct 2023

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

troy

Stayed 1 night in Oct 2023

8/10 Good

Dani

Travelled with partner
Liked: Staff & service, amenities
The continental breakfast was amazing. They had all the extras and a huge variety. The staff was so fun and positive. Very easy to work with and made our check in experience fun! The bathroom was kind of icky. I think the shower needs regrouted and cleaned in the corners. Also, a garbage in the bathroom would be super awesome. 👍
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Second time staying here and met our expectations. Room was clean, staff was kind, breakfast was plentiful. Centrally located for what we needed. Beds a little hard but not awful
Stayed 1 night in Oct 2023

8/10 Good

Karson

Stayed 1 night in Oct 2023

10/10 Excellent

Albert

Stayed 1 night in Sep 2023

2/10 Terrible

Celia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Unsatisfied
I came in from out of town with my family around 1pm hoping there could be a chance to check in early. Nothing available at the time which was understandable because check in was at 4pm. The front desk told me that they had multiple room available like i requssted so it should be done by the time we came back. We went to a bridal shower came back after 4:40 and the room was done. They offered me a different room that i did not pay for and wouldnt accommodate my family. Over an hour and a half later our room was done. But while we were waiting 5 other families were served immediately! Then we finally get into our room with 2 very tired children and out bathroom light didnt even work! I will never book a room with them again.
Stayed 1 night in Sep 2023

10/10 Excellent

Jacklynn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly,bed was comfortable.morning hot breakfast was good. I would definitely stay again
Stayed 1 night in Sep 2023

2/10 Terrible

Rhonda

Stayed 1 night in Sep 2023