Terrace/patio

Reviews of Hampton Inn & Suites DuPont

2.5 out of 5
Hampton Inn & Suites DuPont
800 Station Drive, Tacoma, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 657 out of 1001 reviews" "
Rating 8 - Good. 246 out of 1001 reviews" "
Rating 6 - Okay. 51 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ariste, Burbank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & comfortable stay. Huge room with a large desk separating the couch from the bed, which was a perfect space to get work done. Nice and quiet despite facing the freeway. Front desk was very pleasant and followed up with a text to make sure I was ok once I got to my room. Very comfortable bed and I wish I could have slept longer to enjoy it. Good breakfast and coffee. Lots of options and even the fancy waffle maker! I would have given it 5 stars except, that even though it seems the room has been nicely updated, the shower was not. Older style tub with a slow shower head with a poor flow. Other than that it was great and I would totally stay again (and hope the bathrooms get updated).
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Ariste,We are delighted to hear that you enjoyed your stay with us, especially the spacious room and friendly service. It's wonderful that you found our breakfast offerings and comfortable bed to your liking. We appreciate your feedback regarding the shower and will share it with our team for future improvements. We look forward to welcoming you back and providing you with another pleasant stay.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel and the staff and breakfast are all very good.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Alex,We are delighted to hear that you enjoyed our clean facilities, friendly staff, and delicious breakfast during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Thank you for taking the time to share your experience with us.

10/10 Excellent

Cyndee

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very clean.
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Cyndee,We are pleased to hear that you found our staff to be excellent and our hotel clean during your stay. Your positive feedback is appreciated, and we hope to welcome you back in the future.

8/10 Good

qi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello qi, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

David

Travelled with family
Liked: Cleanliness
Was a great stay with easy freeway access. Other than the Happy Teriyaki (super fast) there isn’t much else for meal options near by. The room was clean and comfortable. The lamp on the table /desk was always in the way and just terribly thought out when placed. Other than that great deal!!
Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello David,We're glad you enjoyed your stay with us and found our location convenient. Your feedback on the room comfort is appreciated. We'll take note of your comment on the lamp placement for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That it was clean and quiet. Front Desk was very efficient and friendly.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello John,We are delighted to hear that you found our hotel clean and quiet, and that our Front Desk team provided efficient and friendly service. Your positive feedback is greatly appreciated. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for our family
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Omar,We are delighted to hear that our hotel was a perfect fit for your family. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. We will be back.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Stephen,We are thrilled to hear you enjoyed your stay with us! We look forward to welcoming you back in the future. Thank you for choosing our hotel.

10/10 Excellent

Vanity

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its really nice and I love the breakfast option. Also that there's a snack selection. The staff was awesome!
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Vanity,Thank you for your compliments on our breakfast and snack options, and for the kind words about our staff! We take pride in providing a satisfying dining experience and exceptional service. It's great to hear that you enjoyed your stay with us. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Sylvia

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Sylvia,We're thrilled to hear you had a wonderful experience at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

6/10 Okay

ANGELA, TAHOLAH

it wask ok wish the pool stayed open late and had better breakfast i normally stay across the street because the breakfast is better
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello ANGELA,Thank you for sharing your feedback regarding the pool hours and breakfast options. We apologize for any inconvenience caused and appreciate your input. We strive to provide a comfortable stay for all our guests and will certainly consider your comments for future improvements. We hope to have the opportunity to welcome you back for a better experience.

8/10 Good

Eric

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Eric, We appreciate you taking the time to review our hotel. Should you have any feedback you'd like to share, please don't hesitate to contact us so we can address any concerns. We hope you had a pleasant stay and look forward to welcoming you back in the future.

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities
this was not our first stay at Dupont Hampton Inn. We stayed there 5 years ago. The property is starting to show some wear. The breakfast was great most days. The coffee hot and ready every morning. The staff is helpful and cheerful.
Stayed 5 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Janice,Thank you for choosing to stay at Dupont Hampton Inn once again. We appreciate your loyalty as a returning guest. While we strive to maintain our property, we apologize if you noticed any signs of wear. We're pleased to hear you enjoyed the great breakfast options and the attentive service from our cheerful staff. Your feedback is important to us and we'll use it to improve your future experiences.

8/10 Good

Karen, Delta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Karen,Thank you for choosing our hotel for your recent stay. We hope you had a wonderful experience with us and that our service met your expectations. If you have any further comments or suggestions, please feel free to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Tasha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Tasha,We are delighted to hear that you had a wonderful stay at our hotel! We strive to provide exceptional service and a memorable experience for all our guests. Should you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Shannon,We are delighted to hear that you had such a wonderful experience during your stay with us. We strive to provide exceptional service and it's gratifying to know that we met your expectations. If you have any other comments or suggestions, we would love to hear them. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Aleada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a lovely stay the beds are so comfortable and the hotel is quite nice in the perfect price range for itself I would say
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Aleada,Thank you for your kind feedback on our comfortable beds and the overall value of our hotel. We are thrilled to know that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to ensure another enjoyable experience.

8/10 Good

Kelly

Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Kelly, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value - great stay!
Kathryn at the front desk was super kind and helpful, the rooms are large and clean, the location is quiet and convenient to Joint Base Lewis McChord, also close to freeway on and off ramps.
Stayed 2 nights in Dec 2023
Response from Manager on 17 Dec 2023
Hello sheila,Thank you so much for your positive feedback! We are thrilled to hear that our front desk staff, particularly Kathryn, was kind and helpful during your stay. It's also great to know that you found our rooms to be spacious and clean. We take pride in providing a quiet and convenient location for our guests, especially those visiting Joint Base Lewis McChord. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Teresa

Stayed 1 night in Nov 2023
Response from Manager on 10 Dec 2023
Hello Teresa,Thank you for choosing our hotel for your stay! We are delighted that you had a fantastic experience with us. Please feel free to reach out to us if you have any further feedback or if there is anything else we can assist you with. We hope to welcome you back again in the future!

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Derrick,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

10/10 Excellent

omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello omar,We are delighted to hear that you had a wonderful stay at our hotel! We appreciate your positive rating and are thrilled that we were able to meet your expectations. We hope to welcome you back in the future for another exceptional experience.

10/10 Excellent

Julianna

Liked: Cleanliness, staff & service, property conditions & facilities
It is just what we expected :)
Stayed 1 night in Nov 2023
Response from Manager on 24 Nov 2023
Hello Julianna,Thank you for your feedback! We are delighted to hear that your stay met your expectations. We appreciate your support and hope to welcome you back again soon.

10/10 Excellent

Beau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is the freeway. It's noisy
Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Hello Beau,We apologize for any inconvenience you experienced due to the freeway noise. We understand that noise can sometimes impact the overall guest experience. We appreciate your feedback and will take it into consideration for future improvements.

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 5 Nov 2023
Hello Kayleigh,Thank you for choosing our hotel for your recent stay and for taking the time to provide your feedback. We are delighted to hear that you had a 5-star experience with us. We strive to ensure that all our guests have a comfortable and enjoyable stay. We appreciate your kind words and look forward to welcoming you back in the future.

8/10 Good

Billy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed squeeked so bad I had to change rooms the a shower but to tub by wife takes baths washers and dryers didn’t work but took money finally got one to work they said the manager was the only person with a key to take coins out so they would work and he was off
Stayed 3 nights in Oct 2023
Response from Manager on 4 Nov 2023
Hello Billy,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. Our team is always committed to ensuring a comfortable experience for our guests. We have noted your feedback regarding the bed, shower, and laundry facilities for future improvements. Should you have any further questions or comments, please reach out to our management team directly. We appreciate your understanding.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and pool are nicely done. They have free weights in the gym
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Angela,Thank you for your feedback! We're glad to hear that you appreciated the quality of our rooms and pool. It's great to know that our gym facility met your expectations with the addition of free weights. We appreciate your input and hope you had an enjoyable stay overall.

10/10 Excellent

joanna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking , a couple restaurants and Starbucks in walking distance, clean rooms, free breakfast, and reasonable prices. Not a vacation spot for me but perfect for work trips .
Stayed 3 nights in Oct 2023
Response from Manager on 27 Oct 2023
Hello joanna,Thank you for your review! We're glad to hear that you enjoyed our convenient location, clean rooms, and complimentary breakfast. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Mario, Pasco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and the beds are comfortable.
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Mario,Thank you for your kind feedback! We're thrilled to hear that you found our hotel nice and our beds comfortable. We hope you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very clean and has all the bells and whistles. I would stay here again in a heartbeat!
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hi Mike,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

MATT, Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Hampton just do a great job.. nice clean usually neeer hotels a good price..
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hi Matt,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Veronica

Stayed 3 nights in Sep 2023
Response from Manager on 21 Sept 2023
Hello Veronica,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hello Andrea,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Jennifer

Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
, Hello Jennifer, It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff very friendly and helpful. They have excellent breakfast.
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello Debra,Thank you for your review and comments regarding our staff and comments about our breakfast. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 10 Sept 2023
Hello Ryan,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello Curtis,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Tilina, Mesa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families. Buffett had good choices and different variety everyday. Front Desk has excellent customer service and quick response turnover.
Stayed 2 nights in Sep 2023
Response from Manager on 6 Sept 2023
Hi Tilina,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. We are delighted to learn that you enjoyed our breakfast services. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on 26 Aug 2023
Hello Kiara,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Manager on 25 Aug 2023
Hello Kathleen,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

eric

Stayed 1 night in Aug 2023
Response from Manager on 7 Sept 2023
Hello eric,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 Excellent

Maegan-Ann

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly from the start. Clean and tidy property. Pet friendly. Would stay here again.
Stayed 1 night in Aug 2023
Response from Manager on 13 Aug 2023
Hello Maegan-Ann,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and comments about our property. We hope you will return so that we can provide you an even superior experience.

4/10 Poor

Trisha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The area was nice and the hotel had nice pleasant staff. Breakfast was included and was great BUT the beds were horrific. Hard and lumpy beds. We had paid more money for the larger room to sleep 5. It had two queen beds and a pull out couch. The queen beds were hard and lumpy and had a ditch in the middle. Very uncomfortable. The pull out couch was so bad that it felt like you were upside down if you laid on it. I went and asked for a roll away bed but they didn’t have one at first. The gal finally did find one but it was in pretty much the same condition as the pull out couch. Springs poking out and the mattress was so thin it looked like a crib mattress. We ended up putting the mattress on the floor which was only slightly better. When I complained they said there weren’t any other rooms and that they are going to be upgrading the hotel and beds in a month or so. No one offered any refund or discount. Very frustrating considering we paid around $600 for 2 nights. I don’t recommend and wouldn’t stay there again. Disappointing.
Stayed 2 nights in Aug 2023
Response from Manager on 9 Aug 2023
Hello Trisha, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on 1 Aug 2023
Hello Nikki,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on 29 Jul 2023
Hello Matthew,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed, not worth the price!
Pictures are very deceiving, hotel is run down and needs updating soon. Not very clean, carpet was disgusting, mold in the bathtub, wall paint has scuffs everywhere(needs repainting), ceiling paint in the bathroom coming off. Just overall not worth the price that they charge for over $200 a night I expected better. Will not be coming back!
Stayed 1 night in Jul 2023
Response from Manager on 27 Jul 2023
Hello Guest, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very nice. Good breakfast. Great location. Big rooms. Quite clean. One stain on the carpet in room 212.
Stayed 1 night in Jul 2023
Response from Manager on 25 Jul 2023
Hello miranda, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quite and clean. I’d stay here again if I’m in the area again. Only thing i disliked is that the pool area closes at 10pm.
Stayed 1 night in Jul 2023
Response from Manager on 26 Jul 2023
Hello April,Thank you for sharing this experience with us. We truly value you feedback with regards to our area and your comments about our pool. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

William, Simi Valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very comfortable and clean. Restaurants are about 1.5 miles away.
Stayed 2 nights in Jul 2023
Response from Manager on 24 Jul 2023
Hello William,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 Okay

Ainsley

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
Staff very friendly. Breakfast included was nice. Room itself was rough. Size was good, but there were some stains on carpet, closet door rusted and off track, tile cracked, stains on sheets, shower appeared to have rust stains, and spots that may have been mildew or mold. Room location you could hear ding of elevator, street and air traffic noise, and occasionally noise from room above. Overall I say it’s average and that’s only b/c the friendly staff pulled the rating up.
Stayed 2 nights in Jul 2023
Response from Manager on 22 Jul 2023
Hello Ainsley,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.