Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

New remodel, clean and quiet.

Posted 22-Jul-2014
Pros: New remodel, clean, friendly staff, not off of a busy street, ample parking and close to downtown.
Cons: Better signage. While the front sign is new it is also relatively small and I drove past twice.
Location: There are several convenience stores within walking distance
The hotel has been recently remodeled with double windows to exclude outside noise. Because it is an extended stay there are fewer people coming and going, loading in and loading out. and therefore less noise coming from the hallway. The hotel is several blocks away from busy commercial and pedestrian traffic so there is little immediate street noise or activity.
3 out of 5
Recommended
for Everyone
by Patty from Honolulu, HI

The location is the best feature.

Posted 13-Jun-2014
Pros: The location. The Tacoma Mall is very nice and,when it's raining, it's a refuge to walk, eat and pass time.
Cons: If the hotel insists on claiming that it has a breakfast, then it needs to have a breakfast as well as somewhere to eat it.
Location: Just a short ride to the Point Defiance Zoo and Aquarium (but that's another review altogether!). Easy on and off highway access.
The hotel is located across the street from the Tacoma Mall. The mall is convenient in that it has places to eat and a Starbucks. The hotel's breakfast is a joke: coffee, tea, pre-made muffins and instant oatmeal served from a small table by the front door. There is no place to eat it. The elevator was so hot that one guest commented that it must be using heat lamps as light bulbs. It was humid and uncomfortable. The room was spacious and the kitchenette was useful but I was only staying one night so there really was no point. The staff members weren't rude but they weren't warm, either. I also got shampoo but no conditioner. The next day, I saw the housekeeping cart and it had conditioner but just not in my room, apparently. For the money, it was just okay.
4 out of 5
Recommended
for Everyone
by army vet from Carson City Nv

Good hotel, continental breakfast slacked every mo

Posted 31-May-2014
This hotel is in a great location next to the Tacoma mall. The staff was very polite and helpful with any of my concerns. The only problem I had was the inconsistency of the continental breakfast. The first day was great, but as my stay proceeded, the quality fell. Over all my stay was great.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very comfortable

Posted 29-May-2014
Cons: The breakfast was only cereal bars and some fruit. Not much selection.
We only stayed for one night but we enjoyed our stay. Everything was very clean and quiet and comfortable.
4 out of 5
Recommended
for Everyone
by HarriM from Kansas

Nice and clean

Posted 28-May-2014
Pros: The kitchenette with dishes, cookware, full size refrigerator and the little cook book for quick easy meals were nice. I wish I had time to use them.
Cons: The breakfast. Even though each room has a kitchenette not everyone will have the time to use it especially if they have early morning commitments.
Location: Overall the location was great even though the entry to the parking lot was easy to miss. The mall and several points of interest were near by.
The entry to the hotel and parking lot were easy to miss which I did a couple of times. The hotel was very nice and clean with updated amenities though the hair dryers were kept at the front desk. The staff was very professional, helpful and pleasant. The first room I was given had not been cleaned. When I returned to the desk the clerk was very apologetic and immediately assigned me to another room. The next evening my key was deactivated and the clerk asked a couple of questions for security purposes which I really appreciated, then reactivated the key. My only disappointment was the continental breakfast. Muffins, cereal bars, oatmeal and apples. The coffee was really good.
3 out of 5
Recommended
for Everyone
by A verified traveller

Check in nightmare

Posted 17-Apr-2014
Pros: Close to concert we attended.
Cons: Check in times
Check in a nightmare. Was supposed to be 3pm, didn't get into the room until 4:30.
Comment from Hotel Management
21-Apr-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I’m glad to hear that you enjoyed our convenient location at a great value. Still, I’m disappointed to learn that our check-in policy did not meet your expectations. In response to your feedback, I will meet with the staff to review our check-in policy and guest protocol to ensure your experience is not repeated. Again, thank you for the comments. We would love to have another chance to provide you with another comfortable stay in the future.
4 out of 5
Recommended
for Everyone
by MK from Seattle

Overnight Tacoma

Posted 16-Apr-2014
Cons: Need instructions on how to close the recliner.
Location: Right across from Tacoma Mall. Very convenient.
We came in the night before for an early morning meeting in Tacoma. I was able to drop my husband off at his meeting, go back to the hotel, relax and then check out. Conveniently located to both meeting and Tacoma Mall shopping. Only problem was no Starbucks in the neighborhood.
4 out of 5
Recommended
for Everyone
by chris from trail, B.C.

Nice place to stay

Posted 18-Feb-2014
Liked the full kitchen, room was very clean and the staff was friendly and helpful. Also like being right across the street from the mall.
4 out of 5
Recommended
for Families
by Jim from Corona, ca

This traveller left a rating score only Posted 28-Jan-2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by Ed from Cincinnati

Work in Progress

Posted 22-Jan-2014
Pros: Friendly front desk staff
Cons: Lobby looks shabby during construction process
Location: Very close to Tacoma Mall and I5
Currently being remodeled. Should be nice when work is completed. Hotel is conveniently located, but a little hard to find without navigation.
Comment from Hotel Management
26-Jul-2014 by Manager, Hotel Management
Ed – I appreciate you taking the time to write a review of our hotel. I am glad to hear that you found our staff to be friendly during your stay with us. Still, I am sorry that you had difficulties finding our location. As well, I apologize for the appearance of our lobby as we continue to renovate our hotel. Your feedback will be useful as we strive to improve our guest experience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.