Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 25-Sep-2014 on Hotels.com
There were stains on the blankets r my big complaint.
3 out of 5
Recommended
by irafrom spokane, wa.

Posted 18-Sep-2014 on Hotels.com
I've been coming to your hotels for a long time, and have seen the changes. the vents in the bath rooms don't work, amenities are gone, just soap. you now have to ask, and bring up dishes....cutting corners. you could as least fill the ice cube trays when you know people have already reserved a room. Sorry! your quality has gone down.
Comment from Hotel Management
30-Sep-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to read that our amenities did not meet your expectations and that the vents in your bathroom did not work. In response to your review, I will have my maintenance engineer inspect and repair our bathroom vents as needed. As well, we now keep our dishware at the front desk to ensure you are receiving a fresh, clean set upon your arrival. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
5 out of 5
Recommended
by c wfrom albuquerque

works for me

Posted 10-Sep-2014 on Hotels.com
I stay here every time I am in Tacoma. Price is reasonable and hotel is exactly what I expect every time.
Comment from Hotel Management
22-Nov-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so we are happy to hear that you enjoyed your stay and our affordable rates. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again to repeat your experience with us.
1 out of 5
Recommended
by Lfrom CA

Oh don't stay there

Posted 08-Sep-2014 on Hotels.com
My boyfriend and I could only look at each other and laugh when we found out there were no, meaning zero, amenities to the room, excepting Wi-Fi and a tv. Only 2 wash towels and bath towels. No hair dryer. No iron. No microwave. It had a kitchenette with no cutlery, dishes, or glasses. No coffee maker. Breakfast was pointed out to us by the desk clerk when we checked in as being a perk. We laughed again when it turned out to be packaged muffins and coffee. That was it. And the room was more than $100 for the night. The hotel owner had the last laugh...
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Saramento

Ample accommodations. Excellent staff

Posted 07-Sep-2014
Pros: Room size, bed quality.
I was greeted and helped with my bags. The main problem was the difficulty in getting public transportation to the University.
Comment from Hotel Management
19-Sep-2014 by Manager, Hotel Management
We want to thank you for taking the time to post a review of your stay. We are glad to know that we were able to provide you with a spacious room and a comfortable bed. We are also thrilled to read that you received such excellent service from the staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
2 out of 5
by A verified traveller

location was good but wasdisappointed with ammenit

Posted 04-Sep-2014
Pros: location and price
Cons: location was good. mall best buy in walking distance
Location: mall and best buy was in walking distance
There was only one person woeking and we ad to wait over an hour to check in our room because the room was not ready. There was no coffee pot, hair dryer or iron in room. was disappointed in the stay overall.
Comment from Hotel Management
19-Sep-2014 by Manager, Hotel Management
Thank you for telling us about your experience. We are glad you enjoyed our location; however, we are disappointed that your room was not ready upon your arrival and that you were not informed of the coffee makers and hair dryers available at the front desk. We will work with our staff to make sure we are accommodating our guests to the best of our abilities and fully informing our guests of our available amenities during check-in. Thank you again for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 02-Sep-2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sebastopol, CA

Great for UPS Parents

Posted 01-Sep-2014
Pros: The bed and pillows are very comfortable, and the shades darken the room effectively. I sleep very well here.
Location: The Tacoma Mall is literally across the street. We spend most of our time with our daughter on campus.
We stay here when visiting our daughter who attends the University of Puget Sound. It is reasonably close to the campus, and relatively inexpensive. Best value near the campus, in my opinion. A change from previous visits is that you now need to request kitchen items (like a container with silverware and dishes). Before, they were in the room. Not a big deal for us. We don't make a lot of use of the kitchen, but it's handy for storing restaurant leftovers in the fridge, and reheating them in the microwave. There's free Wi-Fi, which is a plus, and it seems to work well. TV has Showtime, plus the standard stuff. The building feels safe and secure, and there's plenty of parking (although it's arranged a bit oddly, with several lots)
Comment from Hotel Management
19-Sep-2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. We are so pleased to know that we were able to provide you with a comfortable stay while visiting your daughter. We are glad that our location worked out so well for you and that you found your bed to be comfortable. The staff and I would like to thank you again for posting your review. We hope to have another opportunity to welcome you back in the future!
4 out of 5
Recommended
by A verified traveller

Tacoma Extended Stay

Posted 31-Aug-2014 on Hotels.com
Staff was great. Room amenities had to be requested. I did not enjoy being put in a handicapped room. Enough time for that later in life. I would stay again but request regular room. Location was good for me.
2 out of 5
by A verified traveller

Posted 31-Aug-2014
Pros: The room was clean and located conveniently for our activities.
Cons: Separate the rooms for pets from non-pet rooms by floor and wing. Fix the door latch. Provide a coffee pot.
Location: The mall across the street was convenient. And the hotel was close to church and the Tacoma Rainier ball field.
The door would not latch without firmly closing the door, which had to have disturbed the neighbors. While resting in the afternoon we were disturbed by a barking dog on the same floor. We had to request a coffee pot. The man at the front desk did not seem too overly concerned about our complaint. His solution was to move us.
Comment from Hotel Management
08-Sep-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Please accept our apologies that you had to listen to a barking dog nearby and that requesting a coffee pot was inconvenient for you. Please know that I will be working with my staff to respond to noise complaints and kitchen requests more attentively so that your experience is not repeated. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.