Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Apr-2015
Very nice staff. Clean room. Quiet atmosphere. Near the shopping mall.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom K

Cheap and close to Tacoma Mall.

Posted 11-Apr-2015
Great location - near shopping and lots of dining options. Also free parking. Friendly staff. No complaints.
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient, newly remodeled

Posted 22-Mar-2015
Pros: Location, price, value, newly rennovated
Location: Tacoma Mall
Had a great experience at this hotel. Was newly remodeled so the rooms were clean and updated. Front desk staff were all VERY friendly and helpful. Parking lot was very well lit. Complementary breakfast was small but doable for out-the-door grab and go. Tacoma Mall is literally across the street. Didn't hear anything from my room including other guests or traffic. I would recommend it!
Comment from Hotel Management
08-Apr-2015 by Manager, Hotel Management
Thank you so much for sharing your experience with us. I'm so pleased to hear that you had an enjoyable experience by receiving the great service that you deserve, and that the location was favorable for your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
2 out of 5
by A verified traveller

Disapointing

Posted 16-Mar-2015
Pros: Location
Cons: See experience notes
Location: Great restaurants, shopping, unsavory characters to associate with
I could hear the TV from both neighbors. People cooking would open their window and door to the hallway and the Hotel was filled with smells from the world and some I could not identify. Smoking was allowed directly in front of the hotel and the smoke would come right in the window of my room.
Comment from Hotel Management
01-Apr-2015 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. I sincerely apologize for the guest disturbances you experienced during your stay. As this hotel’s manager, I can assure you that I have addressed these concerns with our staff. We are working to find a better way to communicate with our guests who regularly utilize the fully equipped kitchens and bring to their attention how to best filter the smells of their cooking into the common areas of the hotel in an effort to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 20-Jan-2015 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveller

快適

Posted 15-Jan-2015 on Hotels.com
スタッフの方も親切で、快適に過ごせました。タコマモールやバス停が近くアクセスもよかったです。
4 out of 5
Recommended
for Couples
by akiefrom さいたま

いつも利用してます。

Posted 21-Dec-2014 on Hotels.com
フロントのスタッフはいつも親切で明るく話しかけてくれて良かったです。部屋も綺麗だし、ロケーションも良いのでいつも使ってます。 強いてい言えばランドリーのところにドライヤーシートの自販機を付けて欲しいです。
4 out of 5
Recommended
for Business Travellers
by Jayne

This traveller left a rating score only Posted 30-Nov-2014 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 25-Nov-2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by A verified traveller

清潔でロケーションも良いが、無料の朝食内容とタオル交換は確認必要

Posted 27-Oct-2014 on Hotels.com
以前この町で生活していたので友人に会う目的で宿泊しました。滞在先をダウンタウンとタコマモール近辺と迷いましたが、レビューが良かったのでこちらに。チェックインの際、長逗留の宿泊客が支払の件で込み入った交渉をしていて20分は待たされました。ホテルまで送ってくれた友人はお手洗いに行く必要があったのですが、部屋以外にはトイレの用意がなくそれを伝えても隣にいるスタッフがこちらのチェックインを始める事はありませんでした。機械がたとえ一台しかなかったとしてもトイレに行きたい人間が目の前で困っている訳ですから臨機応変の対応はすべきでした。交渉している客との会話もなかなか出口の見えない押し問答だったので、一旦中断して2分と掛からない次の客の対応にシフトすべきです。手続き前でも部屋が決まっているのなら鍵をくれれば友人はトイレに行けたのに。部屋はキッチンがありますがコーヒーメーカーや食器など全てリクエストをして初めて必要な道具を貰えます。備えっ放しを便利と思うか毎回利用者にクリーニング済みの物が渡されるのが気持ち良いのかは人それぞれですね。タオル交換やベットメーキングは連泊なら1週間に一度です。寝具は我慢してもタオル交換は有料です。連泊の途中で友人宅に泊まったので何とか支給の2セットで間に合わせましたが。無料の朝食はダイニングがないことに気付くべきでしたが、入口にコーヒー、リンゴ、スナックバー、オートミールが置いてあるのでそれを持って部屋で食べるかそのまま出掛けてしまうかです。ここへ来る前のinnでは無料のコンチネンタルブレックファースト付きであった為にかなりがっかりしました。 スタッフの対応は誰に当たるかによりそうです。コインランドリーの洗剤が売り切れの時に奥からカップに一回分を出してくれたりTVの調節をしてくれたフィリピン系スタッフはとても親切でした。チェックアウト後にタコマモールでの買い物の間荷物を預かって欲しかったのですがスペースが無い理由で断られました。フリーウェイまで直ぐだしモールは目の前だしロケーションはバッチリです。部屋の清潔感も良いので割り切った利用で快適性は上がるでしょう。