Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Saramento

Ample accommodations. Excellent staff

Posted 07-Sep-2014
Pros: Room size, bed quality.
I was greeted and helped with my bags. The main problem was the difficulty in getting public transportation to the University.
Comment from Hotel Management
19-Sep-2014 by Manager, Hotel Management
We want to thank you for taking the time to post a review of your stay. We are glad to know that we were able to provide you with a spacious room and a comfortable bed. We are also thrilled to read that you received such excellent service from the staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
2 out of 5
by A verified traveller

location was good but wasdisappointed with ammenit

Posted 04-Sep-2014
Pros: location and price
Cons: location was good. mall best buy in walking distance
Location: mall and best buy was in walking distance
There was only one person woeking and we ad to wait over an hour to check in our room because the room was not ready. There was no coffee pot, hair dryer or iron in room. was disappointed in the stay overall.
Comment from Hotel Management
19-Sep-2014 by Manager, Hotel Management
Thank you for telling us about your experience. We are glad you enjoyed our location; however, we are disappointed that your room was not ready upon your arrival and that you were not informed of the coffee makers and hair dryers available at the front desk. We will work with our staff to make sure we are accommodating our guests to the best of our abilities and fully informing our guests of our available amenities during check-in. Thank you again for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sebastopol, CA

Great for UPS Parents

Posted 01-Sep-2014
Pros: The bed and pillows are very comfortable, and the shades darken the room effectively. I sleep very well here.
Location: The Tacoma Mall is literally across the street. We spend most of our time with our daughter on campus.
We stay here when visiting our daughter who attends the University of Puget Sound. It is reasonably close to the campus, and relatively inexpensive. Best value near the campus, in my opinion. A change from previous visits is that you now need to request kitchen items (like a container with silverware and dishes). Before, they were in the room. Not a big deal for us. We don't make a lot of use of the kitchen, but it's handy for storing restaurant leftovers in the fridge, and reheating them in the microwave. There's free Wi-Fi, which is a plus, and it seems to work well. TV has Showtime, plus the standard stuff. The building feels safe and secure, and there's plenty of parking (although it's arranged a bit oddly, with several lots)
Comment from Hotel Management
19-Sep-2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. We are so pleased to know that we were able to provide you with a comfortable stay while visiting your daughter. We are glad that our location worked out so well for you and that you found your bed to be comfortable. The staff and I would like to thank you again for posting your review. We hope to have another opportunity to welcome you back in the future!
2 out of 5
by A verified traveller

Posted 31-Aug-2014
Pros: The room was clean and located conveniently for our activities.
Cons: Separate the rooms for pets from non-pet rooms by floor and wing. Fix the door latch. Provide a coffee pot.
Location: The mall across the street was convenient. And the hotel was close to church and the Tacoma Rainier ball field.
The door would not latch without firmly closing the door, which had to have disturbed the neighbors. While resting in the afternoon we were disturbed by a barking dog on the same floor. We had to request a coffee pot. The man at the front desk did not seem too overly concerned about our complaint. His solution was to move us.
Comment from Hotel Management
08-Sep-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Please accept our apologies that you had to listen to a barking dog nearby and that requesting a coffee pot was inconvenient for you. Please know that I will be working with my staff to respond to noise complaints and kitchen requests more attentively so that your experience is not repeated. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and service!

Posted 25-Aug-2014
Pros: All of the above
Cons: N/A
Location: Great location if Tacoma Mall is your business destination.
The staff was friendly and efficient. The room clean and comfortable. The location was convenient.
Comment from Hotel Management
03-Sep-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am proud of our team for providing you with a clean and comfortable place to stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3 out of 5
by A verified traveller from wa

Hotel experience

Posted 22-Aug-2014
The hotel was quite but the room was dirty. There was hair left in the bathroom and the room smelled awful.
Comment from Hotel Management
27-Aug-2014 by Manager, Hotel Management
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room had issues with cleanliness. To prevent this from happening again, I will be meeting with my housekeeping staff to review cleanliness standards and procedures. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to everything

Posted 19-Aug-2014
We were able to check in at 3:00pm. It is located near everything or within a couple minutes away.
3 out of 5
Recommended
for Business Travellers
by Todd from Anchorage AK

Decent, Nothing Special

Posted 29-Jul-2014 on Hotels.com
Decent hotel, no frills. OK for the one or two night stay. Prefer Best Western Tacoma Dome.
1 out of 5
Recommended
by David from Atlanta

Not a Real Hotel

Posted 22-Jul-2014 on Hotels.com
This was more of a rented room than a hotel. There were no hotel amenities. This place does not provide soap or shampoo with your stay. The description said that it comes with a complimentary breakfast which is not true. In the mornings in the lobby, there is a bowl with apples, a tray of granola bars, and a basket of prepackaged gas station style muffins. This does not constitute breakfast. In addition, the bed was uncomfortable and the towels were extrememly rough. Also, there are only about a dozen parking spots near the main entrance so parking was inconvenient and far away from the elevators. I will never again stay at an Extended Stay America.
4 out of 5
Recommended
for Everyone
by A verified traveller

New remodel, clean and quiet.

Posted 22-Jul-2014
Pros: New remodel, clean, friendly staff, not off of a busy street, ample parking and close to downtown.
Cons: Better signage. While the front sign is new it is also relatively small and I drove past twice.
Location: There are several convenience stores within walking distance
The hotel has been recently remodeled with double windows to exclude outside noise. Because it is an extended stay there are fewer people coming and going, loading in and loading out. and therefore less noise coming from the hallway. The hotel is several blocks away from busy commercial and pedestrian traffic so there is little immediate street noise or activity.