Ratings based on 162 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Saramento

Ample accommodations. Excellent staff

Posted 07-Sep-2014
Pros: Room size, bed quality.
I was greeted and helped with my bags. The main problem was the difficulty in getting public transportation to the University.
2 out of 5
by A verified traveller

location was good but wasdisappointed with ammenit

Posted 04-Sep-2014
Pros: location and price
Cons: location was good. mall best buy in walking distance
Location: mall and best buy was in walking distance
There was only one person woeking and we ad to wait over an hour to check in our room because the room was not ready. There was no coffee pot, hair dryer or iron in room. was disappointed in the stay overall.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sebastopol, CA

Great for UPS Parents

Posted 01-Sep-2014
Pros: The bed and pillows are very comfortable, and the shades darken the room effectively. I sleep very well here.
Location: The Tacoma Mall is literally across the street. We spend most of our time with our daughter on campus.
We stay here when visiting our daughter who attends the University of Puget Sound. It is reasonably close to the campus, and relatively inexpensive. Best value near the campus, in my opinion. A change from previous visits is that you now need to request kitchen items (like a container with silverware and dishes). Before, they were in the room. Not a big deal for us. We don't make a lot of use of the kitchen, but it's handy for storing restaurant leftovers in the fridge, and reheating them in the microwave. There's free Wi-Fi, which is a plus, and it seems to work well. TV has Showtime, plus the standard stuff. The building feels safe and secure, and there's plenty of parking (although it's arranged a bit oddly, with several lots)
2 out of 5
by A verified traveller

Posted 31-Aug-2014
Pros: The room was clean and located conveniently for our activities.
Cons: Separate the rooms for pets from non-pet rooms by floor and wing. Fix the door latch. Provide a coffee pot.
Location: The mall across the street was convenient. And the hotel was close to church and the Tacoma Rainier ball field.
The door would not latch without firmly closing the door, which had to have disturbed the neighbors. While resting in the afternoon we were disturbed by a barking dog on the same floor. We had to request a coffee pot. The man at the front desk did not seem too overly concerned about our complaint. His solution was to move us.
Comment from Hotel Management
08-Sep-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Please accept our apologies that you had to listen to a barking dog nearby and that requesting a coffee pot was inconvenient for you. Please know that I will be working with my staff to respond to noise complaints and kitchen requests more attentively so that your experience is not repeated. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and service!

Posted 25-Aug-2014
Pros: All of the above
Cons: N/A
Location: Great location if Tacoma Mall is your business destination.
The staff was friendly and efficient. The room clean and comfortable. The location was convenient.
Comment from Hotel Management
03-Sep-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am proud of our team for providing you with a clean and comfortable place to stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3 out of 5
by A verified traveller from wa

Hotel experience

Posted 22-Aug-2014
The hotel was quite but the room was dirty. There was hair left in the bathroom and the room smelled awful.
Comment from Hotel Management
27-Aug-2014 by Manager, Hotel Management
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room had issues with cleanliness. To prevent this from happening again, I will be meeting with my housekeeping staff to review cleanliness standards and procedures. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to everything

Posted 19-Aug-2014
We were able to check in at 3:00pm. It is located near everything or within a couple minutes away.
4 out of 5
Recommended
for Everyone
by A verified traveller

New remodel, clean and quiet.

Posted 22-Jul-2014
Pros: New remodel, clean, friendly staff, not off of a busy street, ample parking and close to downtown.
Cons: Better signage. While the front sign is new it is also relatively small and I drove past twice.
Location: There are several convenience stores within walking distance
The hotel has been recently remodeled with double windows to exclude outside noise. Because it is an extended stay there are fewer people coming and going, loading in and loading out. and therefore less noise coming from the hallway. The hotel is several blocks away from busy commercial and pedestrian traffic so there is little immediate street noise or activity.
5 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 17-Jun-2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by Patty from Honolulu, HI

The location is the best feature.

Posted 13-Jun-2014
Pros: The location. The Tacoma Mall is very nice and,when it's raining, it's a refuge to walk, eat and pass time.
Cons: If the hotel insists on claiming that it has a breakfast, then it needs to have a breakfast as well as somewhere to eat it.
Location: Just a short ride to the Point Defiance Zoo and Aquarium (but that's another review altogether!). Easy on and off highway access.
The hotel is located across the street from the Tacoma Mall. The mall is convenient in that it has places to eat and a Starbucks. The hotel's breakfast is a joke: coffee, tea, pre-made muffins and instant oatmeal served from a small table by the front door. There is no place to eat it. The elevator was so hot that one guest commented that it must be using heat lamps as light bulbs. It was humid and uncomfortable. The room was spacious and the kitchenette was useful but I was only staying one night so there really was no point. The staff members weren't rude but they weren't warm, either. I also got shampoo but no conditioner. The next day, I saw the housekeeping cart and it had conditioner but just not in my room, apparently. For the money, it was just okay.