Ratings based on 192 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Personal Event
by A verified traveller

清潔でロケーションも良いが、無料の朝食内容とタオル交換は確認必要

Posted 27-Oct-2014 on Hotels.com
以前この町で生活していたので友人に会う目的で宿泊しました。滞在先をダウンタウンとタコマモール近辺と迷いましたが、レビューが良かったのでこちらに。チェックインの際、長逗留の宿泊客が支払の件で込み入った交渉をしていて20分は待たされました。ホテルまで送ってくれた友人はお手洗いに行く必要があったのですが、部屋以外にはトイレの用意がなくそれを伝えても隣にいるスタッフがこちらのチェックインを始める事はありませんでした。機械がたとえ一台しかなかったとしてもトイレに行きたい人間が目の前で困っている訳ですから臨機応変の対応はすべきでした。交渉している客との会話もなかなか出口の見えない押し問答だったので、一旦中断して2分と掛からない次の客の対応にシフトすべきです。手続き前でも部屋が決まっているのなら鍵をくれれば友人はトイレに行けたのに。部屋はキッチンがありますがコーヒーメーカーや食器など全てリクエストをして初めて必要な道具を貰えます。備えっ放しを便利と思うか毎回利用者にクリーニング済みの物が渡されるのが気持ち良いのかは人それぞれですね。タオル交換やベットメーキングは連泊なら1週間に一度です。寝具は我慢してもタオル交換は有料です。連泊の途中で友人宅に泊まったので何とか支給の2セットで間に合わせましたが。無料の朝食はダイニングがないことに気付くべきでしたが、入口にコーヒー、リンゴ、スナックバー、オートミールが置いてあるのでそれを持って部屋で食べるかそのまま出掛けてしまうかです。ここへ来る前のinnでは無料のコンチネンタルブレックファースト付きであった為にかなりがっかりしました。 スタッフの対応は誰に当たるかによりそうです。コインランドリーの洗剤が売り切れの時に奥からカップに一回分を出してくれたりTVの調節をしてくれたフィリピン系スタッフはとても親切でした。チェックアウト後にタコマモールでの買い物の間荷物を預かって欲しかったのですがスペースが無い理由で断られました。フリーウェイまで直ぐだしモールは目の前だしロケーションはバッチリです。部屋の清潔感も良いので割り切った利用で快適性は上がるでしょう。
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Just what I needed

Posted 18-Oct-2014 on Hotels.com
Extended stays can often feel worn. This one is newer and comfortable. Check in person was awesome w/great attitude. Hotel is next to a huge mall.
Comment from Hotel Management
03-Jan-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed our great staff, your comfortable room and our location during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with another great stay in the future.
4 out of 5
Recommended
for Personal Event
by Stevefrom Poulsbo

OK for local 2-night stay

Posted 17-Oct-2014 on Hotels.com
Spartan room; fridge, stove and sink great for extended stay (not used). Expected a bit more for breakfast than cabinet o'snacks + coffee in lobby for the room rate. Convenient location near Tacoma Mall. Quiet though facing I-5. Security guard at night.
Comment from Hotel Management
03-Jan-2015 by Manager, Hotel Management
Steve - Thank you for taking the time to post a review of our hotel. I am glad to hear that you found our location to be quiet and convenient. Still, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our breakfast offering. Thank you for choosing Extended Stay America. We hope to see you again soon.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 25-Sep-2014 on Hotels.com
There were stains on the blankets r my big complaint.
3 out of 5
Recommended
by irafrom spokane, wa.

Posted 18-Sep-2014 on Hotels.com
I've been coming to your hotels for a long time, and have seen the changes. the vents in the bath rooms don't work, amenities are gone, just soap. you now have to ask, and bring up dishes....cutting corners. you could as least fill the ice cube trays when you know people have already reserved a room. Sorry! your quality has gone down.
Comment from Hotel Management
03-Jan-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to read that our amenities did not meet your expectations and that the vents in your bathroom did not work. In response to your review, I will have my maintenance engineer inspect and repair our bathroom vents as needed. As well, we now keep our dishware at the front desk to ensure you are receiving a fresh, clean set upon your arrival. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
5 out of 5
Recommended
by c wfrom albuquerque

works for me

Posted 10-Sep-2014 on Hotels.com
I stay here every time I am in Tacoma. Price is reasonable and hotel is exactly what I expect every time.
Comment from Hotel Management
22-Nov-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so we are happy to hear that you enjoyed your stay and our affordable rates. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again to repeat your experience with us.
1 out of 5
Recommended
by Lfrom CA

Oh don't stay there

Posted 08-Sep-2014 on Hotels.com
My boyfriend and I could only look at each other and laugh when we found out there were no, meaning zero, amenities to the room, excepting Wi-Fi and a tv. Only 2 wash towels and bath towels. No hair dryer. No iron. No microwave. It had a kitchenette with no cutlery, dishes, or glasses. No coffee maker. Breakfast was pointed out to us by the desk clerk when we checked in as being a perk. We laughed again when it turned out to be packaged muffins and coffee. That was it. And the room was more than $100 for the night. The hotel owner had the last laugh...
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Saramento

Ample accommodations. Excellent staff

Posted 07-Sep-2014
Pros: Room size, bed quality.
I was greeted and helped with my bags. The main problem was the difficulty in getting public transportation to the University.
Comment from Hotel Management
19-Sep-2014 by Manager, Hotel Management
We want to thank you for taking the time to post a review of your stay. We are glad to know that we were able to provide you with a spacious room and a comfortable bed. We are also thrilled to read that you received such excellent service from the staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
2 out of 5
by A verified traveller

location was good but wasdisappointed with ammenit

Posted 04-Sep-2014
Pros: location and price
Cons: location was good. mall best buy in walking distance
Location: mall and best buy was in walking distance
There was only one person woeking and we ad to wait over an hour to check in our room because the room was not ready. There was no coffee pot, hair dryer or iron in room. was disappointed in the stay overall.
Comment from Hotel Management
19-Sep-2014 by Manager, Hotel Management
Thank you for telling us about your experience. We are glad you enjoyed our location; however, we are disappointed that your room was not ready upon your arrival and that you were not informed of the coffee makers and hair dryers available at the front desk. We will work with our staff to make sure we are accommodating our guests to the best of our abilities and fully informing our guests of our available amenities during check-in. Thank you again for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 02-Sep-2014 on Hotels.com