Ratings based on 134 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
77% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Vancouver B.C.

Very Dirty.

Posted 29-Aug-2014
Pros: The coffee they supplied as part of breakfast was good.
Cons: Clean the room.
Location: Fife, Washington.
We were not told that there was NO MAID SERVICE and had to ask for our garbage to be removed and to get more clean towels. We were given 1 roll of toilet tissue for a 3 day stay. The stove in the room was dirty. We found clothing on the floor from the previous guest. When we left we checked under the beds to see if anything had been pushed under it and could not believe how dirty it was, We don't think it had seen a vaccuum cleaner in over 6 months.
Comment from Hotel Management
05-Sep-2014 by Manager, Hotel Management
Donna - Thank you for taking the time to review your recent stay with us. We are disappointed to hear about the condition of your room and that you were not informed of our cleaning policies. We will use your review to coach our housekeeping staff on proper cleaning procedures. Please know that we do offer housekeeping services to our guests that stay 8 nights or more. We also offer additional cleanings and refresh services for a minimal fee. We will work with our front desk staff to make sure we are fully informing our guests of our policies during check-in. We truly appreciate your review, as it will help us to continue improving. We do hope that you will let us demonstrate our redoubled efforts in the future.
3 out of 5
Recommended
for Families
by A verified traveller

Not the nicest we have stayed at

Posted 16-Aug-2014 on Hotels.com
The laundry room and hotel overall was very poorly cared for. There were animal hairs all over my bed. The kitchen was not stocked with dishes or anything. The staff were friendly and had goodie bags for the children. I would not stay there again.
Comment from Hotel Management
25-Oct-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am so disappointed to read that you found our hotel poorly maintained. As well, I am sorry to read of the cleanliness issue with the hair on your bed. Please know that I will be working with my housekeeping and maintenance staff to review our procedures to ensure that your experience is not repeated. Thank you so much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
2 out of 5
by A verified travellerfrom Washington

Needs exhaust fan!

Posted 10-Aug-2014
Any room with a kitchenette needs an exhaust fan. The room smelled like old cooked food...it really smelled bad! There isn't even an exhaust fan on the bathroom. No ice machine & bad morning coffee in the lobby.
5 out of 5
Recommended
by Sandiefrom MN

vacation

Posted 07-Aug-2014 on Hotels.com
Great place to stay. It was like living at home away from home.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Eugene OR.

Nice quiet location

Posted 04-Aug-2014
Pros: The closeness to the Freeway & the cleanliness! The gal at the front desk, Alyson, was exceptionally nice, very helpful & considerate!!
Cons: Cleaning staff to check on a daily basis to see if we needed anything!
Location: The location was close to everything we needed plus the Casino was a nice addition to the stay as we enjoyed dinner on the 3rd floor one evening !
The entire stay was quite pleasant, all the staff were just great, especially Alyson at the front desk, room was nice, clean, & quiet! We stayed from Thursday 7/31 to 8/3!! We appreciated the availability to restaurants & other needed places within driving distance!
4 out of 5
Recommended
for Personal Event
by Tyler

This traveller left a rating score only Posted 30-Jul-2014 on Hotels.com
4 out of 5
Recommended
for Couples
by Jessfrom Small town Cali

Posted 30-Jul-2014 on Hotels.com
Having a kitchen was great, but front desk serivce neglected to tell us that you may ask for kitchen utensils and coffee maker. Also no toiletries we provided, except for a bar of hand soap. Location was great close to all major attractions and cities.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Whistler

Close to the lemay car museum

Posted 21-Jul-2014
The hotel was very clean, tidy and comfortable. The staff were friendly and helpful. Totally what I would expect from a hotel of this rating.
2 out of 5
by A verified travellerfrom tacoma wa

Hard Bed hard pillows short handed staff

Posted 19-Jul-2014
If you want a hard bed hard pillows and a short handed staff this is the hotel for you! Also you'll be woken up to the sound of the housecleaning crew vacuuming rooms at 7am
2 out of 5
by A verified travellerfrom portland, or

Extreme minimalism

Posted 13-Jul-2014
Pros: Nothing. Absurd that it is rated 2.5 stars by expedia, and after "upgrade", tax and fees, the $91 price was no bargain.
Cons: Everything. Especially kitchen materials, more comfortable beds.
Location: Industrial area next to highway. No services nearby.
First sign that this would be a disappointing hotel was the roaring and odor emanating from some kind of petroleum facility directly across the already noisy freeway. Second sign was a very slow front desk check-in process, by the end of which I was having to fork over an extra $11 for an "upgrade" to 2 double beds. On arriving at the room, it was apparent that the "kitchen" was devoid of any dishes, utensils, soap, cookware, soap, etc. When I called the front desk, they said I could come down and get some dishes there (no offer to send up), and they gave me precisely 2 of each dish and cutlery. When we went to make breakfast of toast and cereal, I discovered there was no toaster-- apparently that must also GE reauested. Ditto, ice trays (given that there is no ice machine on the property). Beds were small (my son and I are 6'3") and overly firm. Facilities seemed worn out and spartan. Between noise from highway and loud a/c and overly firm, undersized beds, sleep was poor.