Ratings based on 1,508 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from seattle, wash

Nice hotel, close to Tacoma dome.

Posted 02-Aug-2015
Pros: If I was going to concert again, great location to walk there.
Cons: There was something wrong with shower ( something on floor on shower).
Location: Close to Tacoma dome..museums.
Went to concert at Tacoma dome, was able to walk to concert.
3 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, B.C.

Posted 01-Aug-2015
Cons: Bartender would not know a smile if she tripped on it, drinks were slammed on the table, she never offered more and we had to find her to pay.
Location: location wasn't the best, we were there to be close a specific event
Our stay was fine, the hotel was clean and I felt secure. It would have been nice if the staff smiled more and were a bit more friendly. Only our server for dinner impressed us.
3 out of 5
Recommended
for Everyone
by A verified traveller from BC

16 of us descended all at once !!

Posted 27-Jul-2015
Pros: the restaurant server brought each tables food together and got all the bills straight and smiled and talked to each and every one of us - food good
Location: There was nothing nearby that we needed - we went to the museum last year
this location is really close to the Tacoma Dome and the Car Museum. The room was lovely, the restaurant for dinner and breakfast was perfect - staff friendly and helpful . We were in a group that were at this hotel to go to a car show nearby the following day, so we were a large group - 16 in all - one room reported having to kill an ant in the bathtub and then the next morning they had small, flea type bugs in the tub - but that was the only comment I heard - our room was great - we got settled and met in the bar - there was no other clients in the bar and one server - she was not on her best form - couldn't make any drinks except rum and coke - slammed the glasses down on the table - disappeared for long periods of time, asked one lady to leave her water outside - she needed to have water with her all the time as she is recovering from cancer treatments. Needless to say, no one ordered a second drink - I would think that with 16 celebrating people in her bar, the service would have been a lot better or at least existing.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Heavy Metal Parking Lot - Now with hotel

Posted 26-Jul-2015
Pros: The Breakfast buffet is AMAZING.
Cons: Have the bar open for Bloody Mary's at 6:00 am.
Location: Tacoma Dome. Nuff said.
I have stayed here for Judas Priest and for Motley Crue. The staff are amazing, and super friendly. They do their best to wrangle us drunk concert goers, and make sure that everyone is safe and happy. Even if there are parties going on in the hall or next door, you can't really hear it. Makes for a comfortable stay AND you don't have to check out until Noon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jul-2015
Pros: The full breakfast buffet.
This is an excellent hotel and was clean/comfortable.
2 out of 5
by A verified traveller from Tricities

Visiting family in Tacoma

Posted 20-Jul-2015
He hotel had a urine smell. The shower had very little water pressure and the hot water was almost non existent. The bed had to be the hardest I have ever slept on. The pillows were hard lumpy squares about the size of decorative pillows for a couch. The a/ c didn't manage to cool the room all night long. There is not enough elevators or parking for a hotel of this size. And I'm pretty sure the toilet paper could double as sand paper. The staff was friendly and helpful. We will not stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Functional

Posted 20-Jul-2015
Pros: The housekeeping staff was wonderful and responsive.
Cons: Being more concerned about an elevator breaking down with a hotel full. breakfast is filling, not a lot of variety.
This was a very functional, utilitarian hotel. It was clean. The staff was friendly. One of two elevators was broken on a very busy week, which made it a challenge. Not a ton of parking.
3 out of 5
Recommended
for Everyone
by A verified traveller from Northern California

Quite sufficient, but not great

Posted 18-Jul-2015
Pros: The staff was friendly and helpful and I would recommend this hotel for an economical stay in a convenient location.
Cons: Fix what's broken and update lighting, counters, etc. The hotel seems a bit old and worn.
The hotel and room were clean and had everything necessary, but is in need of updates and repairs. Only one elevator was working, the ice machine on our floor was not working and the food at breakfast was not great, although there was a variety, so you could pick a good breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveller

Fine, nothing to write home about but a good value

Posted 17-Jul-2015
There were two Elevators and one of them had been out of order for 1 week. Quite a pain with long waits. Rooms were clean and breakfast was fine.
3 out of 5
by A verified traveller

Posted 16-Jul-2015
Cons: Check in sucked.
I already answered this when I responded to your inquiry how the check in went. Please ask me just once.