Exterior

Reviews of Best Western Plus Mountain View Auburn Inn

2.5 out of 5
Best Western Plus Mountain View Auburn Inn
401 8th Street Southwest, Auburn, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 462 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 132 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from BW Staff on 22 Mar 2024
Thank you for taking the time to share your experience with us.

6/10 Okay

Rolf

Liked: Staff & service
Average BW. Not a great area, not a particularly great property. Spacious room though and staff friendly.
Stayed 3 nights in Mar 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were on it cleaning and maintaining the whole hotel! Nice place to stay
Stayed 1 night in Mar 2024
Response from Edelyn on 20 Mar 2024
Thank you, Joshua, for staying with us and leaving your wonderful feedback. Have a great week!

8/10 Good

Tim

Stayed 1 night in Mar 2024

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and amazing staff
Stayed 3 nights in Feb 2024
Response from BW Staff on 1 Mar 2024
Thank you for your glowing feedback

4/10 Poor

Holly

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The breakfast was a good continental breakfast and the pool and hot tub were nice. The staff was not very friendly and the rooms were noisy and the beds were not very comfortable. I asked for a late checkout on Sunday and they said I could stay an extra half an hour (until 11:30) and even wrote my room number down. At 11:15 the housekeeping came and asked why we hadn't left yet & I told them we had a late checkout & then the front desk called within 2 minutes and I told her the same thing. There was a door that went outside that was not locked and anyone could wander into the hotel and this was after 9:00PM. I did not feel safe there with my daughter and will never be back.
Stayed 2 nights in Feb 2024
Response from BW Staff on 1 Mar 2024
we want to apologize for the terrible experience you had at our hotel. we will be addressing your concerns to make sure that we correct the items you mentioned.

4/10 Poor

Lyudmila

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Edelyn on 15 Mar 2024
Thank you for staying with us Lyudmila. My apology for not exceeding your expectations. We appreciate your business, I hope you can give us another chance to better serve you. Have a great weekend and if there is anything further we can assist you please let me know.

4/10 Poor

Katherine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property door was broken and had to be pulled open manually. Lobby, some hallways, and our room smelled strongly of cigarette smoke, especially when running the bath fan and heaters. Disgusting and did not get better over our two night stay. No toiletries were in room upon check-in. Would have changed hotels, but due to inclement weather and travel delays. No nearby rooms were available. The only upside was that the bed was comfortable.
Stayed 2 nights in Jan 2024
Response from BW Staff on 18 Jan 2024
please accept our apologies that your stay was not to your satisfaction, we will be using this feedback to ensure these issues are resolved.

8/10 Good

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough breakfast items were cooked for people who were staying there! Bummed!
Stayed 1 night in Dec 2023

10/10 Excellent

Tina

Stayed 2 nights in Dec 2023
Response from BW Staff on 18 Jan 2024
Thank you for your feedback

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Friendly staff. Breakfast was awesome!
Stayed 1 night in Dec 2023

10/10 Excellent

Angharad

Travelled with family
Stayed 1 night in Dec 2023
Response from BW Staff on 18 Jan 2024
Thank you for your feedback

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were supposed to go to a show at the casino but it got rescheduled. Our room was clean and very nice. The staff were wonderful . We will stay again.
Stayed 1 night in Dec 2023

8/10 Good

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from BW Staff on 18 Jan 2024
Thank you for your feedback

10/10 Excellent

rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BW Staff on 18 Jan 2024
Thank you for your feedback

4/10 Poor

Amanda

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property was close to shopping which was great, rooms were large, and pool was open. However, our TV did not work, our wifi would not connect and the phones to the front desk did not work.
Stayed 1 night in Nov 2023
Response from BW Staff on 18 Jan 2024
please accept our apologies that your stay was not to your satisfaction, we will be using this feedback to ensure these issues are resolved.

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely remodeled
Stayed 3 nights in Nov 2023
Response from BW Staff on 18 Jan 2024
Thank you for your feed back

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best comfort/quality in the city
We stay at this particular Best Western in Auburn, WA quite often(approx 5-6 times a yr), because of the comfortable beds and pillows. The others in the area don't compare to the price, safety, and comfort as this one, and they try hard to keep their guests happy. The only bad thing I could think to say about this trip was the thundering footsteps and squeals of young kids above our room around midnight, but that is not the hotel's fault. We will be back again real soon!
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from BW Staff on 18 Jan 2024
Thank you for your feedback

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. Check in was quick and efficient. Staff was friendly and helpful. Breakfast had a great selection of items. This is a nice hotel.
Stayed 1 night in Nov 2023
Response from BW Staff on 17 Nov 2023
Thank you for your review

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BW Staff on 17 Nov 2023
Thank you for the excellent rating we appreciate you staying.

10/10 Excellent

Nola

Stayed 1 night in Nov 2023
Response from Bw staff on 18 Jan 2024
Thank you for your feedback

4/10 Poor

Joe

Stayed 2 nights in Oct 2023
Response from BW Staff on 17 Nov 2023
We are so sorry to see your stay was not so excellent. We hope you will give us a chance to show you a better stay.

10/10 Excellent

jaylin

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel for a couple of nights,especially if you are travelling for sports. The breakfast is good as well
Stayed 1 night in Oct 2023
Response from BW Staff on 17 Nov 2023
Thank you for taking the time to share your experience while staying at our hotel.

10/10 Excellent

Kyle

Stayed 1 night in Oct 2023
Response from BW Staff on 17 Nov 2023
Thank you for staying with us!

8/10 Good

Gayle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from BW Staff on 17 Nov 2023
Thank you for staying with us.

10/10 Excellent

Selina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, comfortable. Breakfast was good. Will definitely come back
Stayed 1 night in Oct 2023
Response from Bw staff on 13 Oct 2023
Thank you for the glowing review about your recent stay.

8/10 Good

Jen

Liked: Amenities, property conditions & facilities
Modern look. Clean. Quiet.
Stayed 1 night in Oct 2023
Response from Bw staff on 13 Oct 2023
Thank you for your review

10/10 Excellent

Chris

Stayed 2 nights in Sep 2023
Response from BW Staff on 17 Nov 2023
Thank you for staying

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Bw auburn on 6 Oct 2023
Thank you for rating your stay with us!

8/10 Good

Clarence, The Dalles

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stay here each time i go to Auburn. Have always liked it. But this trip was underwhelming compared to previous. The TV was taken out of the bedroom (always had it in the past) and the cleanliness wasn't as good either (hairs on pillows). But aside from that it was still a good stay.
Stayed 2 nights in Sep 2023
Response from bw staff on 27 Sept 2023
Dear Clarence, Please accept our apologies for not meeting your expectations we will be using your feedback to get these matters resolved.

6/10 Okay

Holly

Stayed 1 night in Sep 2023
Response from bw staff on 27 Sept 2023
thank you for staying with us

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After we checked in and went to our room there was a do not disturb sign on our door. I went to the front desk and the staff member did not know who was in the room. She was helpful and found us another room but my guess is they may need to train their staff a bit more on checking people in and organizational skills. Otherwise it was a great stay!
Stayed 1 night in Sep 2023
Response from BW Staff on 27 Sept 2023
Thank you for taking the time to share about your recent stay with us. We appreciate your feedback and will be using this as a training tool to better train our staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel with Friendly Staff
Super clean, great breakfast including a multiple juice dispenser and a fancy coffee maker. Most notable was the friendliness of every single staff member. At breakfast, people were helped with a smile if they forgot to turn over the waffle maker, and all the food was continually monitored and kept hot and fresh. The staff seemed to enjoy their work and to be proud of the quality they provided.
Stayed 1 night in Sep 2023
Response from bw staff on 27 Sept 2023
Thank you for your stellar review about our staff. We will be sharing your feedback with the team. We appreciate you staying with us.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy get to the outlet mall
Stayed 1 night in Sep 2023
Response from bw staff on 27 Sept 2023
Thank you for taking the time to share about your experience.

6/10 Okay

Rafaela R

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The building is old. Staff keep it clean the pool is great but from how old it is it looks dirty or maybe it is dirty. Paid for the Mountain View and we got a tree right in front of our window. It is conveniently located. Close drive everywhere. Driving in you have people living in cars but they didn’t seem to have bad intentions we just parked in camera view in case anything happened. Staff are great. So much food during breakfast too!
Stayed 1 night in Sep 2023
Response from bw staff on 27 Sept 2023
Thank you for taking the time to share about your stay with us.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from bw staff on 27 Sept 2023
Thank you for being our guest.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean & spacious, the amenities were very good, the free hot breakfast was very tasty and the water in the shower was hot with good pressure & drainage. The only suggestion I would make is trading in the small toiletries for the larger in shower dispensers hotels are using now - the tiny bottles are just not enough for multi-day stays.
Stayed 3 nights in Aug 2023
Response from bw staff on 27 Sept 2023
Thank you for being our guest, we appreciate your business and sharing feedback with us to help us provide a better experience for our guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable with great customer service
The hotel room was clean & bed was comfortable. They are doing some updates, so there were some “wet paint” signs and contractors around, but that didn’t impact our stay at all. Breakfast was quite good. One of their staff was making breakfast burritos fresh every morning. The team at the front desk was especially helpful and kind. Every single interaction was pleasant. Indoor pool & hot tub was a nice relief after traveling all day. Hotel is located in an industrial area, but is east to get to and close to the highway. Lots of food and coffee places within a 2-3 min drive. Highly recommend!
Stayed 2 nights in Aug 2023
Response from bw staff on 27 Sept 2023
Thank you for your glowing review about your recent stay. We will be sharing your feedback with our team.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from bw staff on 27 Sept 2023
Thank you for staying with us

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Double think this place
The front desk receptionist wasn’t very welcoming. She didn't mention how to get to the elevator or what floor we would be at. Pretty much didn’t give any details. The room had spots of mold in the roof of the bathroom. The toilet also didn’t work correctly and made noise most of the night. The towels had some hairs in it also. The only excellent thing was the breakfast.
Stayed 1 night in Aug 2023
Response from bw staff on 27 Sept 2023
We are very sorry we were not able to provide you with an exceptional stay. We will be using your feedback as a training tool for our staff.

4/10 Poor

Tina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed with this trip
I normally stay here often on my trips to Auburn and am usually very happy with each experience. This time was pretty bad. I'd booked the room a month in advance and they can usually get me in early if I arrive early, but weren't able to. However I was told I'd have to pay an early fee if I came before 4pm, even though my reservation contract clearly says 3 not 4. I told the manager I don't appreciate the surprise fee, she informed me I should have been charged extra the month prior on my previous trip. Then when I return at 4 she informed me it's a new rule as of a week ago. She can't keep her stories straight! I use a walker, and was put in a non ADA compliant room, with a toilet so low you have to hold the door to sit down. I still like the hotel but they need to work on customer service and honesty regarding fees and new policies. They also need to be more accommodating towards handicapped and disabled folks.
Stayed 1 night in Aug 2023
Response from bw staff on 27 Sept 2023
We are sorry to hear about your recent experience and understand how it could be frustrating that our check in and out time have changed recently. The hotel has always had an early check in fee in place for early check in.

8/10 Good

greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from bw staff on 27 Sept 2023
thank you for your review

6/10 Okay

Jessica

Stayed 1 night in Aug 2023
Response from bw staff on 16 Aug 2023
thank you for rating our property we would like to hear more from you on how we could improve future stays. If you are interested in sharing please contact our hotel

10/10 Excellent

Kirk

Stayed 1 night in Aug 2023
Response from bw staff on 27 Sept 2023
thank you for your review

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Commodes too low…
Stayed 1 night in Aug 2023
Response from bw staff on 16 Aug 2023
Thank you for your 5/5 rating.!

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from bw staff on 16 Aug 2023
Thank you your review!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Could be better
A decent property but it needs attention. Inconvenient location. One morning at breakfast they were out of milk. Next morning they were out of regular coffee.
Stayed 4 nights in Jul 2023
Response from bw staff on 27 Sept 2023
Thank you for sharing your experience with us. We are sorry to hear that items in our breakfast were not available and will be using this as a training tool to ensure that we correct this for future guest.

8/10 Good

Michael, anacortes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable safe place to stay for the races.
Stayed 1 night in Jul 2023

8/10 Good

selma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023