Upon arrival I checked into my room. I had booked my room through expedia and it called for a spa tub. The room assigned to me was a handicapped room with a walk in shower. After 24 hours of plane travel I was exhausted and sore. The counter staff explained that when you book 3rd party you are not guaranteed a spa bath (Even if you paid more for it!). I was very distressed by this. I suffer from arthritis and needed to have a tub to soak each night. Despite the hotel being full for a convention, the manager took the time to move things around and give me a room with a spa bath. During my stay the staff was very helpful with shuttle service, directions, and making sure in every way our stay was a great one. I cannot express how much I appreciated the time that manager took to find me what I needed.
As always our stay was very comfortable. Hotel staff very friendly. Our room was clean and comfortable. As always breakfast was very good. Enjoy leaving a note along with a tip for turn down service and seeing what the reply from housekeeping will be. Everyone is so nice. No complaints.
The hotel is very nice and the room is cozy and homey. They are in the process of updating and remodeling and those suites look awesome. We also like that the hotel was only about 10 minutes from the airport but far enough away not to hear the planes taking off or landing. I plan to stay there every time I go visit my family.
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