Ratings based on 158 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
81% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Staff

Posted 16-Nov-2014
Accommodations were clean and tidy. Common rooms also clean. Good breakfast but must get there early. Very helpful and courteous front desk staff.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ohio

Older but quite nice

Posted 14-Sep-2014
The staff seemed pleasant, the facilities were oldish but quite clean, the breakfast area clean and well-stocked and the location is convenient.
Comment from Hotel Management
16-Sep-2014 by Pamela, Hotel Management
Thank you for taking the time to respond to our survey . We do have a new owner and he is putting money into this property right and left . I know that folks can't see all of the big items such as the roof and solar panels ,but he did put micro fridges and new bedding in all of the rooms . Look forward to much more! Thank you for your time ! Pamela Smith CHA,GM
Comment from Hotel Management
15-Sep-2014 by Pamela, Hotel Management
THANK YOU SO MUCH FOR YOUR KIND WORDS.WE LIKE TO THINK OF OUR GUESTS AS FAMILY . WE LOOK FORWARD TO YOUR POSSIBLE RETURN IF YOU ARE EVER IN SYRACUSE AGAIN. SINCERELY, PAMELA SMITH CHA,GM
2 out of 5
by A verified traveller

Posted 12-Sep-2014
First room microwave nor phone worked. Second room ...hair found all over shower stall. They are using a very potent lavender smelling deodorizing spray throughout hotel when cleaning. Anyone with allergies or respiratory problems should stay OUT of this hotel. I have Mentioned this to front desk clerk. FYI I am a Registered Respiratory Therapist
Comment from Hotel Management
16-Sep-2014 by Pamela, Hotel Management
I am the person that you spoke to . You mentioned the Lavender but not all of the rest . I am sorry for your stay being less than perfect . We have diluted the lavender down a bit and no further issues . Thanks for the heads up ! Sincerely, Pamela Smith CHA,GM
Comment from Hotel Management
15-Sep-2014 by Pamela, Hotel Management
Thank you for your feedback .It was I whom you spoke to and I certainly took the time to check into the situation .We are using a new company and the chemicals are diluted in a machine but one of the girls put it straight into a bottle without diluting . I know that I explained that we had just put in the new microwaves in an attempt to make some of our guests requests happen but unfortunately the fridges that we bought didn't have the plug in for the microwaves so we had to buy surge protectors for them and apparently that room was occupied with someone during our busy time and they didn't care about having the plug. All are fixed now. So sorry for the inconvenience that you endured. sincerely, Pamela Smith CHA,GM
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Liverpool

Close to shopping

Posted 20-Aug-2014
Pros: Comfortable beds
Cons: Bacon with breakfast
Girls weekend. We needed a good nights rest after marathon shopping!
2 out of 5
Recommended
by Shirley Sitter

UNDER CONSTRUCTION

Posted 18-Aug-2014 on Hotels.com
The hotel is scheduled to be under construction soon, so everything was falling apart. Holes in the ceiling tiles, carpet partly tore up, floor tiles missing and old questionable appliances.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 17-Aug-2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified traveller

Good value, standard room, basic hotel

Posted 12-Aug-2014
Pros: Free parking, great price, free breakfast, close to Destiny USA Mall - right off the highway.
Cons: Update hotel, clean bathroom better, improve breakfast (yogurt, fruit, peanut butter)
Location: Destiny USA - 5 minutes Dinosaur BBQ - Amazing BBQ restaurant (can't miss it) - huge lines, go early Right next to the highway
This is a good hotel for a quick stay over in Syracuse. This is not a luxury hotel but perfect when you just need a quick place to stay. We found a fun little cafe across the street that had live music and a good atmosphere. Free breakfast included which is always a bonus although it's also very basic. Room was fairly clean although the hotel could be updated. Would recommend if you are going to Syracuse for a shopping trip but not if you are looking for a romantic or couples getaway.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 02-Aug-2014 on Hotels.com
3 out of 5
Recommended
for Families
by Scott Acreefrom Pittsburgh

close to Highway

Posted 25-Jul-2014 on Hotels.com
Liked it but found hair on bathroom floor in one room , switched room and found hair in that bathroom also. Hair on floor in both bathroom like it had never been swept
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Kentucky

Cleanest, coziest Quality Inn I've ever visited.

Posted 06-Jul-2014
I stayed there one night, just passing through. I booked with expedia and expected the usual QI treatment: good value but nothing memorable. The cleanliness and good maintenance of the room were above other Quality Inns I've been to. That same cleanliness and neatnest extended to the overall hotel: corridors, reception, breakfast area were all impecable and had that clean smell usually lacking in similar hotels. It felt like staying at your aunt's, the neat aunt that keeps everything nice and clean.