Ratings based on 478 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

When packed they are "wack"

Posted 11-May-2015
The hotel was clean and staff was mostly friendly. However, there was no fridge in the room which was an issue to store insuline for my mother in law. In addition, they were not prepared for the volume of visitors and they were really slow with their breakfast seating.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel for Syracuse university graduation

Posted 11-May-2015
Pros: The staff and comfort of room..and location
Very nice hotel.The staff especially in the restaurant were so welcoming and so helpful.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom CA

Nice Hotel, close to highways

Posted 16-Apr-2015
Pros: clean, located close to highways, within 15 min. from airport.
Cons: NEED COMPLEMENTARY BREAKFAST WHEN BOOKING THRU EXPEDIA
Location: clean, located close to highways, within 15 min. from airport.
No complementary breakfast when booked thru expedia.
3 out of 5
by A verified traveller

Posted 07-Apr-2015
Hotel was dirty and unkempt in lobby, in hallways, in rooms, in pool room
1 out of 5
by A verified travellerfrom syracuse ny

Where should I start?

Posted 23-Mar-2015
our reservation was for 4 people. Only 3 towels and wash clothes. Our bed was so un level we had to sleep upside down on our 3 flat pillows. I could hardly walk when I got up. Not that I slept a wink. We ordered room service, 2 burgers and fries a beef brisket dinner and ahi tuna. The brisket from Arbys was better than that and the tuna must have been frozen. 103.00 dinner not worth 50.00. The room was very outdated and small for 3 adults and 1 child. I think my favorite part was the long black hair in my coffee cup. Considering my party of 4 are all Blondes. Never again will I visit this hotel. Worst 272.00 I have ever spent.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport plus downtown

Posted 25-Feb-2015
Could not get proper sleeps Too noisy thin walls
4 out of 5
Recommended
for Getaway With Friends
by THOMASfrom Buffalo

x

Posted 17-Feb-2015 on Hotels.com
Periods of increased noise from other customers
3 out of 5
Recommended
for Personal Event
by Michaelfrom Haverhill

Just ok. A bit overpriced

Posted 17-Feb-2015 on Hotels.com
Overall not bad but not worth the price compared to other hotels near by
5 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Great Hotel, Don't Use Cab Service

Posted 17-Feb-2015 on Hotels.com
Hotel itself was great. Clean room, friendly staff. Stayed here during the Duke Syracuse basketball game. No shuttle service to the stadium, waited two hours for a cab to the game, waited four hours for a cab back to the hotel. Once we got in the cab the guy drives away and tells us it's a flat rate 50 dollar cab ride. We were five miles away from the hotel in a blizzard. Our life was in the hands of some psycho cabbie. Felt like I was in another country, it was awful. Hotel was great, cabbies are from another dimension. Like the wild west.
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 17-Feb-2015 on Hotels.com