Ratings based on 411 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from new york

Good hotel, pricey tho

Posted 02-Sep-2014
The hotel was good. The room pretty comfortable, the bathroom could have been cleaner ( hair found in the shower), there was no fridge in the room! Complementary cookie at check in was a nice surprise. Overall, way too expensive for what the kind of a room I got.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beds not all that great

Posted 01-Sep-2014
It says "sweet dreams" but I did not get a good night sleep. The beds were not firm, which caused me and my husband to wake up each time we turned to change sides. The rollaway bed was awesome though!!!
4 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Close to everything if you have a car

Posted 27-Aug-2014
Location: Because we had a car, everything was about a 10 minute drive away. These locations included the zoo, restaurants and the Destiny Mall.
We liked the location because it was not located in the traffic congestion and very quiet. The rooms were very nice. The only partially negative comment would be that the rugs are a bit worn. The breakfast was delicious with a lot of choices. Would have preferred that the outdoor pool was warmer.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa

Nice hotel, with easy access to 481 and shopping.

Posted 25-Aug-2014
Pros: Hotel was clean, friendly and had a nice restaurant.
Cons: Never use Expedia.
Location: Good shopping.
I asked for a hotel room with a King bed from the Expedia website, and instead showed up and to my surprise I had a room with twin double beds. not impressed with that. No King beds remaining, so was stuck with that room for two days. Will never use Expedia again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Aug-2014
Very good hotel. Staff was very helpful on directing me to a auto service center. Arrived late and was greeted with friendly caring employees.
3 out of 5
by A verified traveller from Lehighton PA

Not really special

Posted 13-Jul-2014
Pros: Beds were comfortable; hotel nestled at the end of an office complex; restaurant food was above average
Location: We didn't go out because there wasn't another eating establishment within a mile
Standard room with 2 full size beds. Very small bathroom; no water cups or glasses, only Styrofoam coffee cups. Quiet and clean. Ok for the 1 night we stayed enroute to our destination.
5 out of 5
Recommended
for Everyone
by A verified traveller

Anniversary weekend.

Posted 08-Jul-2014
We love the Double Tree. It always starts off just right with the warm cookies. We've stayed here before and we love the location. Close to Waterloo outlets, Destiny USA mall and minutes awayb from Dinosaur BBQ. Staff is great and friendly and nothing is a chore if asked of them. We'll definitely be back.
5 out of 5
Recommended
for Everyone
by Joe from Long Island, New York

Very Nice Friendly Clean Place To Stay

Posted 16-Jun-2014
Pros: Clean, comfortable room. Nice bed and furnishings. Nice staff.
Cons: Better signage. I had been to this hotel before - but it is easier to miss than one might think. Could not locate cable directory.
Location: In quiet area east of Syracuse. Was there for all day session did not explore.
Very clean room. Bath and shower room excellent. Very comfortable bed. Nice staff. Parking ok.
5 out of 5
Recommended
by KWA from Mesquite, TX

Wonderful stay

Posted 16-Jun-2014 on Hotels.com
Very friendly staff and very clean and great looking hotel! Would highly recommend! We really enjoyed our stay here.
5 out of 5
Recommended
for Everyone
by Teri from Rochester, NY

Beautiful Hotel, Incredible Staff

Posted 09-Jun-2014
Pros: The bed was so comfortable! The room was quiet and peaceful. The staff went out of their way to make my stay enjoyable.
Stayed for just a day but the room (king with balcony) and staff (Ola especially) were incredible!!! Definitely would recommend!!