Ratings based on 464 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport plus downtown

Posted 25-Feb-2015
Could not get proper sleeps Too noisy thin walls
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Hamilton, ON

Great hotel to stay at when going to Syracuse game

Posted 16-Feb-2015
Pros: cleanliness.
Stayed at Doubletree this weekend when attending Syaracuse game. Not too far from the Carrier dome. Staff very friendly. Room very clean and the beds were super comfortable. Ended up in the dining room after the game and it was packed with people coming in after the game. The staff were working 110% to serve this overwhelming crowd and they did so without being frazzled or upset. There was a long wait, but the food was really good. I would recommend staying here again.
4 out of 5
Recommended
for Couples
by Andrewfrom Utica

Weekend shopping trip

Posted 18-Nov-2014 on Hotels.com
My girlfriend and I sTaye in syracuse overnight and enjoyed Double tree. We were surprised to receive the warm chocolate chip cookie at checkin. Also the bar inside the hotel was nice to finish off the evening. There was a after wedding party which we joined and have a great time. The hotEl was clean and the staff were friendly. Also the hotEl was modern and up to date. No brown and yellow hallways. Nice visit!
2 out of 5
Recommended
for Families
by josephfrom Killinworth, CT

Syracuse University Family Weekend

Posted 07-Nov-2014 on Hotels.com
First impression was disappointing because of the unkept landscaping and garbage in the parking lot. We noticed the hotels in the surrounding area had full parking lots, but the Double Tree's lot was practically empty. Upon check-in, i was handed cookies by Sharon, who sternly let me know they contained nuts, in case i needed to know. We were given room 256. We found the room prepared and clean, but noticed a loud noise, that sounded like a ventilation fan or compressor, coming from below us and the toilet ran all night. We could not get the temperature in the room to go lower than 75 degrees, yet the temperature outside was 37 degrees. The heat was shut competely off and the A/C did not work.We tried to sleep with the window open, but that did not help. At around 10:15 AAM, we were trying to get ready for our day, and housekeeping started pounding at the door, even though check out time was at noon. At check out, i was asked how my stay was, i explained that we did not sleep due to the noise and extreme heat, and Sharon apologized and said she would have engineering look at it. My wife and i spent Sunday, exhausted and cranky, when we should have been enjoying this precious, short time with our son. At almost $300 a night, in a vacant hotel, why did they put me in that room? Was it punishment for booking through Hotels.com?
5 out of 5
Recommended
for Everyone
by A verified travellerfrom apalachin,ny

Posted 06-Nov-2014
I chose this hotel because it was close to a training I was taking for work. Friendly staff and people. It's right before interstate 90. Easy access and easy to find.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to school

Posted 03-Nov-2014
Pros: Everything
Was a very clean and well maintained facility. Restaurant food was pretty good.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ny,ny

Nice hotel but far from my destination

Posted 03-Nov-2014
The staff we very nice and accommodating in every way. There was a mix up with our needed roll away bed and they did not have any more so they got an air mattress that was not very comfortable. But they could not have been nicer they offered us breakfast on them and cut our rate. I appreciatedcthat they did everything to make it right for us. I would stay there again and recommend this hotel!
3 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel

Posted 31-Oct-2014
Pros: is very clean
Cons: a fridge in the room is a must in a hotel and the beds were kinda small I think
the hotel was nice and all the staff were so polite all the time
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Long Island

Its all covered! :-)

Posted 31-Oct-2014
The doubletree has a nice pool and workout room, my room was nice and the little store was well stocked with snacks and sundries. Breakfast is not included but its a reasonable 15 dollars for a lovely buffet.
4 out of 5
Recommended
by Paulfrom Ontario

Comfortable and quiet

Posted 28-Oct-2014 on Hotels.com
This is our second stay at this particular hotel. As always, the room was comfortable and the hotel quiet, even though it was obviously busy. The location of the hotel provides access to most of the sites, the mall and restaurants. The staff are fantastic and we would most certainly stay again.