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Reviews of Comfort Inn & Suites Airport

2 out of 5
Comfort Inn & Suites Airport
6701 Buckley Rd, I-90 & I-81, North Syracuse, NY

Reviews

6.6
Rating 10 - Excellent. 182 out of 1001 reviews" "
Rating 8 - Good. 339 out of 1001 reviews" "
Rating 6 - Okay. 215 out of 1001 reviews" "
Rating 4 - Poor. 153 out of 1001 reviews" "
Rating 2 - Terrible. 112 out of 1001 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse Hotel Ever
When I first got there the woman at the front desk was VERY rude with an attitude. It was dark all the way to finding your room. First thing I wanted was to take a nice hot shower after a day at the beach. Let it run for SEVERAL+ minutes and water was ice cold and didn’t even get warm. On our way down from the room we found a ROACH on the ground. Told the front desk lady and she was rude and acted as if she didn’t care. I will NEVER be booking there again and hope to receive my money back considering we didn’t stay due to the huge bug.
Stayed 1 night in Jul 2020
Response from Manager on 4 Jul 2020
I'm sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue to improved our guests experience in future visits.

10/10 Excellent

Darlrne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy my stay as always
Stayed 1 night in Jun 2020
Response from Manager on 23 Jun 2020
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

4/10 Poor

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not even a muffin to go........
I was very upset I wasn’t told there was nothing but a room to use. I was very upset I couldn’t even get a muffin to go. When advertised a whole meal.
Stayed 1 night in Jun 2020
Response from Manager on 13 Jun 2020
We appreciate your rating of our hotel and the feedback you have shared pertaining to our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2020
Response from Manager on 6 May 2020
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

Verified traveller

Travelled with partner
Il was clean but the carpet was dirty and old They should change it for wooden floor
Stayed 1 night in Apr 2020
Response from Manager on 10 May 2020
Thank you for your review. Sounds like your time with us did not meet your expectations. We are very sorry for any shortcoming that you may have encountered during your visit, and we would like to know more about how we can make your next stay with us enjoyable. We hope you will give us another chance to host you and restore your faith in our hotel and hospitality. I hope to see you again someday and to transform your opinion of our hotel and service.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was great but the facility wasn't all that clean. Bar and restaurant never opened. Hot tub was colder then the pool and more then half of there arcade games weren't working and took are money and never worked. A lot of money paid for things not to even open not work
Stayed 1 night in Mar 2020
Response from Manager on 21 Mar 2020
Thank you for reviewing your stay. We strive to deliver a superior guest experience, but it seems like your time with us did not meet your expectations. We apologize for any shortcoming that you may have encountered during your visit, and we would like to know more about how we can make your next stay with us enjoyable. Your experience is important to us, and we hope to redeem ourselves with you, should you choose to stay with us again. I do hope you'll return and let us show you a far better experience.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Was convenient to where we were going and also good for pricing. There was no hot water and rooms smelled like smoke. Was some what run down and not taken care of
Stayed 1 night in Mar 2020
Response from Manager on 16 Mar 2020
Thank you for your honest review. We appreciate your comment for it caught our attention on where we need to improve to make sure that our customer have a great time during their stay. We apologize for the unfortunate events that you faced during your stay with us. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Hope that you'll consider staying again with us

6/10 Okay

Katie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs attention
I realize the hotel is under renovations but that does not excuse the cleanliness of the rooms and facility. The pool area had trash and broken pool toys scattered, no towels were clean just heaping baskets of dirty towels. The room was ok but the phone did not work and the towels in the bathroom had holes in them. I expected much more out of this hotel. The hallways were dingy and trash outside was overflowing. Would not go back again.
Stayed 1 night in Mar 2020
Response from Manager on 16 Mar 2020
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The pool was really nice and deep. The staff were remarkable but the room i stayed in had a really bad bed.
Stayed 1 night in Mar 2020
Response from Manager on 14 Mar 2020
Thank you for choosing to stay with us and rating your recent experience at our property. We hope your stay was pleasant and comfortable. It was a pleasure to host you, and we hope to welcome you back soon and impress you once again with an exceptional level of service and hospitality. Hope to see you again and thank you for staying with us!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was disgusting. Dirty and nasty. Bullet holes in the wall. Broken stuff all over the room
Stayed 2 nights in Mar 2020
Response from Manager on 14 Mar 2020
I regret to read that you found this experience to be so unsatisfactory due to issues which should have been promptly attended to. It is our primary aim to give you a five star experience and it is disheartening to hear that this is not the impression we left you with. I hope you will accept our sincerest apologies for the service that you did not receive regarding the necessity of correcting such issues as quickly as possible.Thank you for choosing our hotel. We hope to see you again soon.

8/10 Good

Cynthia

Travelled with family
Liked: Staff & service
Front desk people were very nice. Rooms were ok very dated and beds not the most comfortable
Stayed 1 night in Mar 2020
Response from Manager on 8 Mar 2020
We appreciate the comments, especially with regards to your opinion of our front desk. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Okay

david

Disliked: Cleanliness, property conditions & facilities, room comfort
do not stay, mold in bathtub, no vent in bathroom, tv not working
Stayed 1 night in Mar 2020
Response from Manager on 9 Mar 2020
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business. Thank you so much for bringing this matter to our attention.

2/10 Terrible

Mike, Rochester, NY

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Both nights we were in the hotel, cars were in the parking lot playing their music loud outside our room. This went on from 1:00 am - 3:00 am both nights. When we called the front desk, nothing was done. They even said the second time we called "What do you want us to do about it, they won't listen to me"> It is your parking lot, take care of it. The hot tub said no one under 18 may enter no exceptions. There were at least 10 kids under 18 in the hot tub at one time even though the capacity was only 8 people total. Due to these kids, the hot tub had to be drained the next day.
Stayed 2 nights in Feb 2020
Response from Manager on 7 Mar 2020
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Twila

Stayed 1 night in Feb 2020
Response from Manager on 1 May 2020
Thank you for your honest feedback. We want you to know that your voice is of utmost importance to us, and we thank you again for taking the time to share your experience and impressions of our hotel! I hope that everything turned out alright, and we are looking forward to seeing you again!

2/10 Terrible

Emma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Manager on 26 Feb 2020
Thank you for your honest feedback. We hope to hear more from you for us to know where we need to improve more. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. I do hope you'll return and let us show you a far better experience.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pipe had burst not option was no running water or refund. Didn’t offer any discount on the room
Stayed 1 night in Feb 2020
Response from Manager on 22 Feb 2020
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The hotel seems to be falling apart. It needs a lot of renovations. The pool area was decent, but often out of towels.
Stayed 1 night in Feb 2020
Response from Manager on 19 Feb 2020
Thank you for your review. Sounds like your time with us did not meet your expectations. We are very sorry for any shortcoming that you may have encountered during your visit, and we would like to know more about how we can make your next stay with us enjoyable. We hope you will give us another chance to host you and restore your faith in our hotel and hospitality. I hope to see you again someday and to transform your opinion of our hotel and service.

6/10 Okay

Verified traveller

Travelled with family
We did not stay due to there being water. They gave us a refund but did not help find a new hotel.
Stayed 1 night in Feb 2020
Response from Manager on 18 Feb 2020
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy!! Front clerk hanging out with boyfriend barely acknowledged me. Room didn’t even have a shower curtain. Drapes didn’t close lights in my eyes all night. Should have slept in my car.
Stayed 1 night in Feb 2020
Response from Manager on 15 Feb 2020
I'm sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was kept clean and the pool was a nice addition.
Stayed 1 night in Jan 2020
Response from Manager on 14 Feb 2020
Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We seek to give each guest a very comfortable and accommodating experience, and we are thrilled to hear of our success in this ambition. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for taking the time to share your experience, and we look forward to serving you again in the future!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room for the price
Clean room, good breakfast, and great pool
Stayed 1 night in Feb 2020
Response from Manager on 2 Feb 2020
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our breakfast and room. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

deborah

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good location but hotel needs an update. Rooms are clean but needs to be updated
Stayed 1 night in Jan 2020
Response from Manager on 27 Jan 2020
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our location. We hope to someday have another opportunity to host your stay.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Needs updating desperately.
The only good thing about this place is the hotels.com discount. I would have been very upset to get this at the normal rate. Peeling walpaper, draps that would close rooms actually smelled a bit. Restaurant/Bar open to pool area so smell or chlorine made the bland eggs at the "hot" breakfast even worse.
Stayed 1 night in Jan 2020
Response from Manager on 21 Jan 2020
We appreciate your rating of our hotel and the feedback you have shared pertaining to our area and your insights regarding our rate. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Good

Phelix, Norfolk NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place !! I am defiantly booking again for sure .
Stayed 1 night in Jan 2020
Response from Manager on 17 Jan 2020
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Manager on 14 Jan 2020
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 Terrible

Abbie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Theroom was dirty, fire alarms not working, wall paper peeling, mold growing on bathtub. Dirt, dust, debris from previous person who stayed, on floors behind TVs, and in bathroom. The staff did mention they were going through a 3 million dollar remodel. I would be happy to see what it looks like after, however, they should not offer this type of room.
Stayed 1 night in Jan 2020
Response from Manager on 25 Jan 2020
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Toni

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought it would be nice to get a room on. New Year’s Eve to relax a bit. The hotel was far from full as most of the parking lot was empty. Turns out a lot of families with their kids had the same idea. Kids were running through the hallways until 3am. Knocking on doors and running away. At 8 AM a grown adult male thought it would be funny (I assume) to yell “freeze’ outside my bedroom door. I honestly thought billets were going to start flying. It is without a doubt the worst experience I have ever had staying anywhere. I packed my stuff and left at 8 am on New Year’s Day. I want my money back.
Stayed 1 night in Dec 2019
Response from Manager on 25 Jan 2020
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Manager on 3 Jan 2020
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice people but kind of dingy
Everyone was very nice but the room was loud and when we got up to get going in the morning there was no hot water to shower. The outside door to get in by our room was broken so we had to carry our stuff further than necessary. There were also stains on the ceiling from silly string and the smoke detector looked like it had previously blown a fuse and had charred the wall.
Stayed 1 night in Dec 2019
Response from Manager on 25 Jan 2020
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good and great location for our flight out next day.. very clean and friendly's love the shuttle to the airport
Stayed 1 night in Dec 2019
Response from Manager on 30 Dec 2019
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

2/10 Terrible

Ceara, Columbus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
After reading other reviews, I was okay with booking this hotel. However upon arriving, I found the layout very inconvenient (there is 1 elevator at the very back so access to 2nd floor rooms at the front is difficult), and after trying 3 separate rooms, they all had maintenance problems that were unfixable. I was unable to stay. I will say the amenities, such as the pool, lounge and dining area looked nice, but I was unable to use them.
Stayed 2 nights in Dec 2019
Response from Manager on 25 Jan 2020
Guest satisfaction is our number one objective so we really appreciate the input regarding our elevator and area. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

2/10 Terrible

beth

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
place was horrible & got worse after checking out
Stayed 1 night in Sep 2019
Response from Manager on 23 Dec 2019
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Sonya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
No one to check us in and freezing cold lobby.
Stayed 2 nights in Dec 2019
Response from Manager on 18 Dec 2019
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

Jan

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed repeat guest
The entryway at parking area D was icy and very slippery outside and inside the door. It was freezing in the elevator. We had 2 adjoining rooms for 5 adults but only 3 bath size towels. We went a couple of times to the front desk to ask for the towels as well as a blanket for the pull out sofa and 2 pillows, but never received any of those items from the front desk clerk. She told us that the laundry staff would not be back until the next day. I asked if she could just go get a couple towels from a vacant room and when she took me to a room to get some, the room was totally torn apart due to renovation; there were no towels. I asked for towels for the pool area and was told she had just given out the last several to some little girls who were having a party and ran out of towels. We also went to use the pool and hot tub, but there were no towels there either. The maintenance staff person went to the laundry area and got some. He even got us bath size towels when we told him we didn't have enough. After getting out of the hot tub, there was a cockroach near our shoes that crawled in to a crack in the wall. The dial to adjust the heater in the room was missing and it was difficult to adjust; it was very warm so we had to turn on the cooling system. The room and overall hotel were not as clean and well kept as other times I have stayed at this hotel. There was garbage in the halls, stained carpets, and dirty. Did not refill breakfast items. I will not stay here again.
Stayed 1 night in Dec 2019
Response from Manager on 10 Dec 2019
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great price. The pool was very big and eating area was spacious.
Stayed 1 night in Dec 2019
Response from Manager on 10 Dec 2019
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good service but room smelled and pool was not clean
Stayed 1 night in Dec 2019
Response from Manager on 9 Dec 2019
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our service as well as our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Okay

Tim, Toronto

Travelled with family
Very tired hotel. Time to refit or rebuild. Would not recommend this hotel to anyone.
Stayed 1 night in Dec 2019
Response from Manager on 9 Dec 2019
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. Please do consider us again on your next visit to the area.

4/10 Poor

Gabrielle

Travelled with family
Disliked: Cleanliness, staff & service
Terrible
The hot tub wasn’t working the front desk person was rude
Stayed 2 nights in Dec 2019
Response from Manager on 5 Dec 2019
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

4/10 Poor

visitor, Brooklyn

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
This hotel is definitely ready for a makeover. The rooms and halls felt dark. There were ceiling tiles missing by the vending machines, and someone had gotten paint on all the door knobs while repainting the doors to the rooms--messy. The staff were good, but they didn't have that cheery empowered feeling that one hopes for.
Stayed 2 nights in Nov 2019
Response from Manager on 5 Dec 2019
Thank you for your valuable opinion regarding our staff. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Manager on 3 Dec 2019
On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Manager on 3 Dec 2019
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean basic room
Decent, clean room. Mediocre breakfast.
Stayed 1 night in Nov 2019
Response from Manager on 3 Dec 2019
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our breakfast and comments about our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was good service sucked they don’t tell you about Biden fees
Stayed 1 night in Nov 2019
Response from Nikki on 25 Nov 2019
Thank you for telling us about your stay. I'm sorry that there was a billing issue. Please contact us directly at the hotel so that we can look into it for you.

4/10 Poor

William

Disliked: Staff & service, amenities, property conditions & facilities
Generous breakfast - that’s where the good news ends. The property needs a solid 7 figures invested in paint and repairs. Had to switch rooms on my last night because the door fell apart...while I was gone! (Note on bed saying I needed to check with front desk.) Bathroom door paint literally peeling off. TV remote in 2nd room didn’t work. Phone had to be unplugged to avoid 4am wake up calls. Showers barely worked, both rooms. But worst, when I checked out, asked manager (I think he was) to advise staff that the green coffee packs are decaf, and to leave 2 each of those and the brown packs when setting the room instead of all green...he made the excuse that they had a supply problem. I said, ok...but a regular coffee drinker doesn’t bother with decaf. No apology for either the room move nor the coffee. Cheap stay but I’ll be elsewhere next visit.
Stayed 3 nights in Nov 2019
Response from Manager on 3 Dec 2019
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Quentin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointing
The pool was a good size but it was freezing in the pool area, there were clumps of hair floating all around in the pool. It was so bad my kids didn’t even want to go back in the rest of the evening. The game room isn’t a game room, 3 claw machines and one actual video game. No microwave in the room, I didn’t say anything because we were only there for a night but still.. Just disappointing
Stayed 1 night in Nov 2019
Response from Manager on 3 Dec 2019
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Manager on 3 Dec 2019
It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Manager on 3 Dec 2019
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2019
Response from Manager on 3 Dec 2019
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019
Response from Manager on 3 Dec 2019
On behalf of our entire staff, we thank you for your business and for rating your experience.