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Reviews of Comfort Inn & Suites Syracuse-Carrier Circle

2.5 out of 5
Comfort Inn & Suites Syracuse-Carrier Circle
6491 Thompson Rd, Syracuse, NY

Reviews

7.8

Good

Rating 10 - Excellent. 91 out of 217 reviews" "
Rating 8 - Good. 59 out of 217 reviews" "
Rating 6 - Okay. 35 out of 217 reviews" "
Rating 4 - Poor. 11 out of 217 reviews" "
Rating 2 - Terrible. 21 out of 217 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Charlene

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aubrey on 20 Apr 2024
I'm so sorry to hear that you didn't enjoy your stay with us. We would be happy to chat with you to hear the details of your stay so that we can work to improve issues for the future. Thank you for sharing your experience with us. We do hope to host you with a much more enjoyable stay in the future!

2/10 Terrible

Josie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in, front desk staff was extremely friendly and efficient. But you’re getting what you paid for. The room provided was not cleaned from the prior guests (we checked in at 9pm). Meh at best for one night. Pay the extra, stay elsewhere.
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Josie.. Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.We would like to thank you for the kind words about our staff. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the issue you had with the cleanliness, we will be sure to look into that.We hope for an opportunity to properly host you in the future.

8/10 Good

Jean

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Was a nice hotel for an overnight however some cleanliness issues would have probably convinced me to leave if this was for a few days. Beds and pillows were comfortable. Our bathroom was massive and appreciated even though this was we’re most of the cleanliness issues arose. Probably would not go back.
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Jean.. Thank you for taking the time to fill out our online survey with such positive feedback! Your feedback is important o us. n behalf of our entire team, I would like to apologize for failing to exceed your expectations with cleanliness issues. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Robert..Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. Look forward to seeing you again.

10/10 Excellent

Bill

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Bill...Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. Guest satisfaction is our first priority. Look forward to seeing you again.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great job by all staff
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Anthony...Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Syracuse-Carrier Circle and the services we provide for our valued guest as you. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Thank you again.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was good Needs update on something
Stayed 2 nights in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Carolyn...Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Looking forward to seeing you again.

8/10 Good

Tom

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Staff were nice and helpful. Hotel is fine. Surprisingly close to downtown, shopping and restaurants but not in the middle of everything. Good place for smaller dogs… fee. Not unreasonable. No complaints. Not a fancy new hotel but overall good. Breakfast wasn’t bad. Happy with our stay.
Stayed 2 nights in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Tom.. Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Syracuse-Carrier Circle and the services we provide for our valued guests. We are so glad you enjoyed your stay. Our location close to the USA Destiny, Airport, Unveracity, Dome. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Christopher

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
dear Christopher.. We would like to thank you for taking the time to complete our online survey.Guest satisfaction is our first priority. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Tracy

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sonia-front desk manager was wonderful. Breakfast was a buffet with eggs, sausage, yogurt, bagels, muffins and Belgian waffles. The young man serving breakfast was very respectful and aimed to please. Our room was clean, however, the common areas of the hotel were visibly dirty (arms of chairs in the lobby) and the storage areas on the second floor (doors were left open and carpet was filthy). The location was inconvenient. Located on a busy highway, you couldn't walk anywhere.
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Tracy..Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.We sincerely appreciate and value your feedback. Your compliments has-been shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. For the issue that you munch to us I would like to apologize for that, and our team did correct all that immediately. looking forward to seeing you again.Thank you.

10/10 Excellent

steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Odor of cleaning products in room
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Steven... Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. As guests you are truly valued.Your feedback about the odor of cleaning products is important to us, and that's new sterile materials. Looking forward to seeing you again. Thanks again.

6/10 Okay

Catherine

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The staff was very helpful when I had questions. The room looked to be newly renovated but the walls in the bathroom were rough and doors to outside have seen better days. And the rooms aren’t very sound proof. Heard a dog bark as if it was in our room. And the doors opening and closing were very loud.
Stayed 2 nights in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Catherine .. Thank you for taking the time to fill out our online survey with such positive feedback! Your compliments about staff will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.I would like to apologize for failing to exceed your expectations with noise issues. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Brian, Hornell

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
By the time room service came around it was 3:00 and we were back in our room so we told them don't worry about it just give us some towels. Fitness center was one of the worst I've seen at a hotel.
Stayed 2 nights in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Brian.. Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the service and fitness center issues you experienced. Your satisfaction is important to us as a valued guest for us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Sonia shqair

8/10 Good

Praneeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Praneeth..Dear Steven... Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. As guests you are truly valued to us. Guests' satisfaction is our firth priority.Looking forward to seeing you again.

6/10 Okay

Lorraine

The heating/ cooling systems in the room were very noisy
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Lorriaine... Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the heating issues you experienced. Your satisfaction is important to us as a valued guest for us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Sonia shqair

10/10 Excellent

DENIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Denis..Thank you very much for taking time and complete our online survey. Your feedback is very important to us. Guest satisfaction is our first priority. Look forward to seeing you again.

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, front desk were very nice.
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on 14 Apr 2024
Dear Andrew..Thank you very much for your feedback. We glad that you enjoyed your staying with us. Guest satisfaction is our first priority. Look forward to seeing you again. Thank you.

8/10 Good

Lacey

Travelled with family
Liked: Staff & service, amenities
Comfy beds
Stayed 1 night in Mar 2024
Response from R on 3 Apr 2024
Thank you for the recent stay - we appreciate it

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from G.M: Sonai Shaqir on 27 Mar 2024
Dear Shannon..We would like to thank you for taking time complete our online survey.Feedback from our valued customers is very important to us, and your input helps us in our efforts to improve excellent service. Thank you so much for your business and we look forward to seeing you again.

2/10 Terrible

Stephanie

Liked: Property conditions & facilities
Disliked: Staff & service
I stay at this hotel once a month . What i don't like is the five different holds on my card when i paid cash. One hold is normal i have five. Now i have to make my way to the front to discuss .
Stayed 1 night in Mar 2024
Response from G.M: Sonai Shaqir on 27 Mar 2024
Dear Stephanie...Thank you for taking time and share your experience with us. On behalf of our entire team, I would like to apologize for falling to exceed your expectation with the hold error on your credit card. This is only auth and it will be clear. Your satisfaction is important to us as valued guests. We will use your feedback to make improvements, so that we can provide exceptional for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Mary Joanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Mar 2024
Response from GM, Sonia Shaqir on 21 Mar 2024
Dear Joanne...Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Shannon, Canton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms and quiet at night. Thank you.
Stayed 1 night in Mar 2024
Response from GM, Sonia Shaqir on 21 Mar 2024
Dear Shannon...Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Thank you.

10/10 Excellent

CATHERINE KONADU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great. Room was very tidy and clean…serene environment with very respectful and helpful staff. I will recommend them any day to friends and family. Catherine-Ghana
Stayed 2 nights in Mar 2024
Response from GM, Sonia Shaqir on 16 Mar 2024
Dear Catherine... Thank you for taking the time to complete our online survey regarding your recent stay at our new renovated Comfort Inn & Suites Syracuse-Carrier Circle. We sincerely appreciate and value your feedback. We are thrilled to know you had a great experience with us. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Comfort Inn & Suites Syracuse-Carrier Circle

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM, Sonia Shaqir on 16 Mar 2024
Dear Brain...We would like to thank you for taking the time to complete our online survey. Feedback from valued guest as you are very important to us, and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.Thank you.

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent costumer service.
Stayed 1 night in Mar 2024
Response from GM, Sonia Shaqir on 16 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our new renovated Comfort Inn & Suites Syracuse-Carrier Circle. We sincerely appreciate and value your feedback. We are thrilled to know you had a great experience with us. your satisfaction is our first priority. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Comfort Inn & Suites Syracuse-Carrier Circle

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly, the rooms are nice and new
Stayed 1 night in Mar 2024
Response from GM, Sonia Shaqir on 16 Mar 2024
Dear Stephanie...Thank you for taking the time to complete our online survey regarding your recent stay at our new renovated Comfort Inn & Suites Syracuse-Carrier Circle. We sincerely appreciate and value your feedback. We are thrilled to know you had a great experience with us. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Rehana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from R on 14 Mar 2024
Thank you very much

10/10 Excellent

Lorraine

Liked: Staff & service
Disliked: Property conditions & facilities
Door into our was not fitted properly .
Stayed 1 night in Mar 2024
Response from R on 14 Mar 2024
Thank you for the great rating, and letting us know about that door - we'll be sure to fix it.

8/10 Good

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally very satisfied regardingthe property, very good staff as well.
Stayed 5 nights in Mar 2024
Response from R on 12 Mar 2024
Thank you for this feedback

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great quiet place to stay
Stayed 1 night in Mar 2024
Response from R on 12 Mar 2024
Thank you very much!!

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only thing i didn't like was having to make a u-turn to go north on thompson rd. Have you considered joining with the road / drive that goes behind the taco bell? Then you could drive behind the taco bell and have a protected turn in either direction on thompson rd.
Stayed 4 nights in Jan 2024
Response from R on 12 Mar 2024
Thank you for taking time to let us know about your stay - we appreciate the feedback

10/10 Excellent

Joey

Stayed 1 night in Mar 2024
Response from R on 3 Apr 2024
Thank you very much

6/10 Okay

Glenn

Travelled with family
Liked: Staff & service
This hotel is OK for 1 night. Could be cleaner and needs some maintenance. Access to the hotel from the south is ridiculous.
Stayed 1 night in Mar 2024
Response from R on 12 Mar 2024
Thank you for these important comments

10/10 Excellent

Yordy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM, Sonia Shaqir on 5 Mar 2024
Dear Yordy...Thank you for taking the time to complete our online survey regarding your recent stay at our new renovated Comfort Inn & Suites Syracuse-Carrier Circle. We are glad to know you had a great experience with us. Guest satisfaction is our first priority. Looking forward to seeing you again.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and location is convenient, just off the highway. Perfect for a night stop of a long drive.
Stayed 1 night in Feb 2024
Response from GM, Sonia Shaqir on 5 Mar 2024
Dear Vincent...Thank you for taking the time to fill out our online survey with such positive feedback! Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Your satisfaction is our first priority. looking forward to seeing you again.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Comfort and cleanliness at a reasonable price plus good buffet
Stayed 3 nights in Feb 2024
Response from GM, Sonia Shaqir on 5 Mar 2024
Dear Lawrence....Thank you for taking the time to complete our online survey regarding your recent stay at our new renovated Comfort Inn & Suites Syracuse-Carrier Circle. We are glad to know that you had enjoy your stay with us. Guest satisfaction is our first priority. Looking forward to seeing you again.Thanks.

10/10 Excellent

David

Stayed 2 nights in Feb 2024
Response from GM, Sonia Shaqir on 21 Mar 2024
Dear David. Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

6/10 Okay

Ashley

Travelled with partner
Checked in somewhat late. No one staffing the desk. Got to room and dirty washcloth on the shower curtain so evident that the curtain isn’t being changed. We had to leave early that morning and again no one staffing the desk so was not able to fully check out.
Stayed 1 night in Feb 2024
Response from GM, Sonia Shaqir on 5 Mar 2024
Dear Ashley..Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the check in and check out and cleanliness in bathroom. Your feedback was immediately addressed with the entire teamwork. Thank you.

10/10 Excellent

Rehana

Stayed 1 night in Feb 2024
Response from GM, Sonia Shaqir on 5 Mar 2024
Dear Rehana...Thank you for taking the time to fill out our online survey with such positive feedback! Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Your satisfaction is our first priority. looking forward to seeing you again.

10/10 Excellent

Angela

Travelled with family
Clean and staff was friendly
Stayed 1 night in Feb 2024
Response from GM, Sonia Shaqir on 28 Feb 2024
Dear Angela.. Thank you for your feedback. We are glad to know that you enjoyed your stay with us. Your satisfactions are our first priority. looking forward to seeing you again. Thank you.

4/10 Poor

Umair

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Room was given on ground floor with noise from parking and smoke smell from outside was coming. Bathroom had ants and requires upgrades. Seems this was a motel upgraded to hotel?
Stayed 1 night in Feb 2024
Response from GM, Sonia Shaqir on 28 Feb 2024
Dear Umair..Dear Katherine,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the noise of next door, The moment you called and report this event we acted immediately with the next door, and they left the hotel.

2/10 Terrible

Kari

Stayed 2 nights in Feb 2024
Response from GM, Sonia Shaqir on 21 Mar 2024
Dear Kari..Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and great staff ❤️
Stayed 1 night in Feb 2024
Response from GM, Sonia Shaqir on 20 Feb 2024
Dear Cheryl... We are thrilled to know you had a great experience with us. We will work as hard as we can to maintain this level. Your feedback is the backbone of our success, and your satisfaction is our first priority. looking forward to seeing you again. Thank you.

8/10 Good

Patricia

Stayed 1 night in Feb 2024
Response from GM, Sonia Shaqir on 17 Feb 2024
Dear Patricia... Thank you very much for your feedback. we are happy to hear that you enjoyed your stay with us. Looking forward to seeing you again. Thank you.

2/10 Terrible

Kaitlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to call the facility both during check in and check out to get someone to the front desk. Left at 330AM due to roaches(yes multiple) in our room.
Stayed 1 night in Feb 2024
Response from R on 14 Feb 2024
Thank you for visiting the new renovated hotel and providing this important feedback. As a result of your notes, we did have the pest control company perform and inspection and no unwanted pests were noted.

8/10 Good

stephanie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great thanks front desk nice but nothing special rooms are good beds are a hit and miss as i Stayed multiple times in this hotel
Stayed 1 night in Feb 2024
Response from GM, Sonia Shaqir on 13 Feb 2024
Stephanie, thank you very much for your feedback. We are glad to know that you had a great experience with us. Looking forward to seeing you again.

6/10 Okay

Johanna

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM, Sonia Shaqir on 13 Feb 2024
Johanna. Thank you for your feedback. Look forward to seeing you again. Thanks

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice get away
Stayed 1 night in Feb 2024
Response from GM, Sonia Shaqir on 13 Feb 2024
Jeffery, thank you very much for your feedback. we are happy to hear that you enjoyed our hotel service. look forward to seeing you again. Thank you

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was courteous and friendly. Room was clean and fresh. The breakfast was well stocked and very satisfying.
Stayed 1 night in Feb 2024
Response from GM, Sonia Shaqir on 13 Feb 2024
Simon, thank you for taking the time to share your experience with us. We are thrilled to know that you had a great experience with us. Your feedback encourages us to enhance our quality of service. look forward to seeing again. Thank you.

10/10 Excellent

Katherine, Louisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a stay of 4 nights at this hotel. Clean, quiet, hot water in the shower, nice breakfast, more than just bagels and yogurt! Staff was friendly and accommodating. I'd stay again - great price as well.
Stayed 4 nights in Jan 2024
Response from GM, Sonia Shaqir on 8 Feb 2024
Katherine, we are thrilled to know you had great experiences with us. As valued guest we do appreciate your feedback. We always strive to provide the best service to our guests. We will work as hard as we can to maintain this level. look forward to seeing you again. Thank you.