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Rating 10 - Excellent. 1129 out of 1575 reviews" "
The hotel is absolutely beautiful. Spacious rooms, easy in-room service, the gym is big and has new equipment, and the staff were really lovely and helpful!
Lauren
Stayed 2 nights in Mar 2024
10/10 Excellent
James
Travelled with partner
26 Mar 2024
Great location. Walking distance to many major attractions. Cool lobby area.
I found the property to be elegant and spacious.
The staff were friendly
The car park fee of $29 was not desirable and the car park attendant was unhelpful
Splendid architecture. Lots of history. Friendly and helpful staff.
Liam
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on 22 Mar 2024
We are very thankful for your outstanding rating! The news that you had a great time during your stay with us delighted us. The team and I look forward to your return.
Always enjoy our stay at The Fullerton great shopping lovely Hotel great staff
Wendy
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on 22 Mar 2024
On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back very soon.
Beautiful property. Large sized room. Impeccably clean. Location perfect for access to CBD, ferries, and walking to lovely neighborhoods. Sadly no pool.
Christina
Stayed 12 nights in Mar 2024
Response from Rob Weeden - General Manager, The Fullerton Hotel on 15 Mar 2024
Dear ChristinaThank you so much for choosing to stay with us. We look forward to welcoming you back very soon.
This was my second stay at the Fullerton Hotel in Sydney and it was just as good as my first visit! The rooms are elegant, spacious and clean. The hotel is very elegant and blends the new with the old charm of the former Sydney GPO building. The location is also super convenient which makes it so easy to get around the city. I will continue to stay at this hotel for my next trips to Sydney!
Brendan
Stayed 3 nights in Mar 2024
Response from Rob Weeden - General Manager on 11 Mar 2024
Thank you Brendan. We agree we have a fantastic location in the centre of our amazing city.Great to have you with us and thank you for choosing to stay with us.
Great hotel, staff were helpful and a really good location.
John
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on 11 Mar 2024
And great to have you with us too John.
10/10 Excellent
Hiroko
Business traveller
10 Mar 2024
Liked: Cleanliness, amenities
Very convenient location and the front staff are very helpful. The room is super clean and has great views of the 29th floor quite enough on Friday night considering the middle of CBD. I definitely stay again.
Hiroko
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on 11 Mar 2024
Dear Hiroko-sanIt was wonderful yo have you with us and we look forward to welcoming you back.
The hotel is fantastic but the staff throughout the stay were not at level we would expect. we have stayed at the Fullerton Singapore and there is no comparison on level of service.
Key areas :
We pre-ordered Champagne and Strawberries on arrival( for our daughter and her friend to have before heading off early to the Taylor Swift concert) and these didn't arrive. We advised reception and they eventually arrived after they had left for the concert. The cost of the strawberries were removed at checkout but it was disappointing for the girls not to have them as requested.
At check-in we had 1 room ready early , which was great and the staff advised that they would drop off the keys in the room for our second room once it was ready. we returned afterwards to find the keys to our room left at the front door for anyone to take!!
Breakfast staff were great and friendly.
We had lunch in the Place restaurant where we had the set lunch menu but the waitress didn't know what the set menu consisted of and had to speak to someone else before advising us. The meal was absolutely delicious and a great idea of small portion set tasing menu.
We loved the hotel and all the food and cocktails were delicious and we would have rated higher but the level of service was not to the same standard.
Paul
Stayed 1 night in Feb 2024
Response from Rob Weeden - General Manager on 2 Mar 2024
Dear PaulThank you for choosing to stay with us and thank you also for your feedback relating to your arrival, champagne amenity and your meal at The Place. We have already followed up with the team an assure you that rectification coaching is in place.We are a service business and from time to time we will make mistakes and for that I am sincerely sorry. Typically, if we know of a challenge, we can correct it pretty quickly and hopefully to your satisfaction. I do hope that we have another opportunity to recover.
8/10 Good
Kylie
Travelled with family
26 Feb 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Broken water pipe on our floor, must have been there for a few days as the smell of mould/ musky odour was overwhelming when in the hallways. Room was neat and tidy, convenient location.
Kylie
Stayed 3 nights in Feb 2024
Response from Rob Weeden - General Manager on 27 Feb 2024
Dear KylieThank you for choosing to stay with us, we are very glad that you did.It is true we did have a leaking pipe that required rectification on your floor. However the primary cause was the overflowing bath from the room above that impacted the rooms below. 24 hour blowers were deployed and can confirm we are back in good shape.I am sorry that you were inconvenienced and greatly appreciate your understanding.
Nice room and amenities. Some spot cleaning in Room 702. Dirty grout in shower. Rust at bottom of shower door on floor. Faeces under rim of toilet bowl. It will be same in every room. Common in every hotel. Even in good ones in London. Cleaning staff are never instructed to wipe with wet cloth or tissue paper all the way around under rim every day.
I made a mistake booking on Expedia. I thought price quoted was AUD but it was $US so twice what I thought I was paying.
Max
Stayed 1 night in Feb 2024
Response from Rob Weeden - General Manager on 25 Feb 2024
Dear MaxThank you for choosing to stay with us. I have noted your comments and alerted the Housekeeper and Dir. of Operations who will investigate and take corrective action.Cleanliness and hygiene are a prerequisite for any hotel and anything less than perfect is not acceptable.
Response from Rob Weeden - General Manager on 12 Feb 2024
Outstanding! Thank you so much Bernard.
6/10 Okay
Pamela
Travelled with partner
11 Feb 2024
Liked: Cleanliness
The property is in a beautful building but over the weekend as the city empties it lacks ambience as there is not enough going on in the building. The staff were uninspired and it was difficult to compare it with the htoel when it first opened and was much nicer.
Pamela
Stayed 1 night in Feb 2024
Response from Rob Weeden - General Manager on 12 Feb 2024
Thank you Pamela, As you may have noted we have restaurants and bars currently undergoing fit out and we will reopen them bigger and better than ever.
8/10 Good
Frederick
Travelled with partner
10 Feb 2024
Beautiful building,lovely common areas.
Staff very good, heritage rooms very tired.
Frederick
Stayed 5 nights in Feb 2024
Response from Rob Weeden - General Manager on 12 Feb 2024
Dear FrederickThank you for choosing to stay with us and thank you for your feedback.
10/10 Excellent
Eric, West Des Moines
9 Feb 2024
Liked: Property conditions & facilities
Eric
Stayed 1 night in Feb 2024
Response from Rob Weeden - General Manager on 12 Feb 2024
Terrific to have you with us Eric, and thank you for the excellent rating.
Beautiful hotel in the heart of Sydney CBD. There are a number of excellent restaurants nearby and all the main sights are within easy walking distance. Staff were freindly and helpful, and room was immaculate. Highly recommend.
Andrew
Stayed 3 nights in Feb 2024
Response from Rob Weeden - General Manager on 12 Feb 2024
Dear AndrewOur colleagues read these reviews every day and will certainly enjoy reading your references to their contribution.Lovely to have you with us.
Just a great hotel property. Staff were all exceedingly nice, rooms were clean, big and really nice also. Will look forward to staying again.
William
Stayed 2 nights in Feb 2024
Response from Rob Weeden - General Manager on 4 Feb 2024
Dear WilliamWhat an absolute pleasure to read your lovely comments. Thank you for taking a moment of your time to write.We are absolutely thrilled that you enjoyed your stay with us and made highlight to our wonderful team members. I will take immense pleasure in sharing your words with the team whom I know will be greatly encouraged.We look forward to welcoming you back on your next visit to Sydney.
Excellent hotel all round, especially staying on the 28th floor with lounge privileges.
Karen
Stayed 5 nights in Jan 2024
Response from Rob Weeden - General Manager on 4 Feb 2024
Dear KarenThank you for taking the time to write such a fantastic review. We are delighted you chose to stay with us and that our service has lived up to your expectations.We have a committed team that aims to deliver the very highest levels of service across the hotel, and I am so pleased they achieved this - I will have pleasure in sharing your comments with them, and I know the Fullerton Club Lounge team will be thrilled to have received a special mention.We hope to have the opportunity to welcome you back to The Fullerton very soon, and maybe next time you will be able to stay longer.
Very friendly staff, check out was efficient.
Only complaint was that parking at off site location did not have “in out” privileges.
Katherine
Stayed 4 nights in Jan 2024
Response from Rob Weeden - General Manager on 31 Jan 2024
It has been wonderful to have you with us Katherine and thank you so much for your lovely review and feedback to which we have already shared with the team. My colleagues and I look forward to welcoming you back.
Very clean hotel, safe area, not a single issue with this place. Would recommend to all family and friends.
Steve
Stayed 1 night in Jan 2024
Response from Rob Weeden - General Manager on 31 Jan 2024
We are delighted you had such a wonderful stay. The team read these reviews every day and thoroughly enjoy the gracious references to their contribution to our guests stays.My colleagues and I very much look forward to having the opportunity to welcome you back again very soon.
Response from Rob Weeden - General Manager on 31 Jan 2024
Thank you for your gracious comments about my colleagues and the attentive service that you received. I will share your review with the team this morning.We look forward to welcoming you back to The Fullerton Hotel Sydney at the next opportunity.
This is my favourite hotel in Sydney. Great service, convenient tablet in room for most needs. Overall a very easy place to stay. Rooms are also a decent size and in good condition.
Daniel
Stayed 1 night in Jan 2024
Response from Rob Weeden - General Manager on 31 Jan 2024
Wow! What an absolute pleasure to read your lovely comments. Thank you for taking a moment of your time to write.We are absolutely thrilled that you enjoyed your stay with us and made highlight to our wonderful team members. I will take immense pleasure in sharing your words with the team whom I know will be greatly encouraged.We look forward to welcoming you back on your next visit to Sydney.
Response from Rob Weeden - General Manager on 31 Jan 2024
Our GPO location has been at the centre of Sydney since 1874. We are blessed to be at the heart of our city’s vibrant restaurants and bar scene and just metres from the luxury shopping precincts and then there are the theatres, museums and ever so close to public transport network. It is a blessing that makes exploring Sydney so simple.Thank you again for choosing The Fullerton Hotel Sydney for your travels, and we hope to have the pleasure of welcoming you back soon!