Suite, 1 Bedroom, Balcony | Garden view

Reviews of Crowne Plaza Hawkesbury Valley, an IHG Hotel

4 out of 5
Crowne Plaza Hawkesbury Valley, an IHG Hotel
61 Hawkesbury Valley Way, Windsor, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 561 out of 1001 reviews" "
Rating 8 - Good. 321 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

YULIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay and the kids loved it
Stayed 1 night in Mar 2024
Response from Fuba on 11 Apr 2024
Dear Yuliana,Thank you for taking time to write this wonderful feedback on your recent stay with us. We are thrilled to know that you loved our hotel and the little ones enjoyed their stay. We really appreciate your kind words and we hope to have the opportunity to welcome you back soon. Best regards,Fuba TamangFront Office Duty Manager02 4577 4222

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, spacious room, comfortable bed, nice surroundings. Breakfast was very good. Easy drive into Windsor, will look to stay again
Stayed 1 night in Mar 2024
Response from julie on 11 Mar 2024
Greetings from the Hawkesbury Margaret, It sounds like you had a wonderful experience at our property. The spacious room, comfortable bed, and pleasant surroundings, along with a very good breakfast, made your stay enjoyable. The easy drive into Windsor is a bonus, and considering staying again reflects a positive impression overall. Thank you for sharing your feedback.Julie Jansenassistant hotel services manager

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from the time we got there. It was my sond birthday, they asked why we were staying, they came up thay afternoon with a free dessert for him and a baloon saying happy birthday. Thank you fuba for aranging this. You made my sons stay that much more special. Hotel clean, facilities were amazing. Buffet in the morning was great. Great selection and freshness. I would highly recommend staying there.
Stayed 1 night in Feb 2024
Response from Alex on 19 Feb 2024
Hi Jason, Thank you so much for taking the time to leave us a review following your recent stay with us! I am so happy that our team was able to help in making your son's experience special and memorable! I will pass on your thanks and recognition to Fuba! I am happy to see that your enjoyed the Gazebo breakfast buffet offerings and even more happy to see that you will be back for another amazing stay in the near future!

8/10 Good

Rachel, Seven Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the quietness and calm atmosphere was very relaxing, room service food was delicious and check in and check out was easy, buffet breakfast the following morning was delicious and lots of variety something for everyone.
Stayed 1 night in Jan 2024
Response from Fuba on 20 Jan 2024
Dear Rachel,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the quietness and calm atmosphere of our hotel, as we strive to provide a serene environment for our guests to relax in.It brings us great joy to know that you found our room service food delicious. Our team takes pride in preparing flavorful and quality dishes to satisfy every palate. We will pass on your compliments to our kitchen staff.We are also glad that you found the check-in and check-out process easy. We believe that a seamless experience is essential, and we continuously work to make these procedures hassle-free for our guests.Moreover, we are thrilled to hear that you enjoyed our buffet breakfast. We strive to offer a wide variety of options to cater to different tastes and dietary preferences. It is wonderful to know that there was something for everyone.Once again, thank you for your kind words. We hope to welcome you back soon for another relaxing and enjoyable stay.Best regards,Fuba TamangFront Office Manager02 4577 4222

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Clean. Comfortable. Lovely staff.
We’ve staying in many hotels and this is definitely one of the top ones. Very clean, spacious rooms, lots of storage for personal items and the staff were lovely. The atmosphere was beautiful and relaxing. Breakfast was excellent. Lots of options for old and young. The staff even made our kids some hot chocolates to go. 100% recommendation.
Stayed 1 night in Jan 2024
Response from julie on 16 Jan 2024
Greetings from the Hawkesbury Melissa, It's fantastic to hear about your excellent experience. We're thrilled that you found the hotel to be clean, comfortable, and staffed with lovely individuals. It's great that you enjoyed the spacious rooms, ample storage, and the beautiful, relaxing atmosphere. The fact that the breakfast offered plenty of options for all ages, along with the special touch of hot chocolates for your kids, is wonderful to hear. Thank you for your 100% recommendation, and we hope to welcome you back sometime soon.Julie Jansenassistant hotel services manager

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully presented
Stayed 1 night in Jan 2024
Response from julie on 16 Jan 2024
Greetings from the Hawkesbury Jeffrey,Thank you so much for the 5/5 we truly appreciate it. Look forward to welcoming you back sometime soon. Julie Jansenassistant hotel services manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great stay at Crowne
From check in, the room to dinner then breakfast the team were friendly. The room was very clean. Great place to stay.
Stayed 1 night in Dec 2023
Response from Julie on 21 Dec 2023
That sounds like you had a wonderful experience, Anthony. It's great to hear that the staff was friendly and attentive from check-in through to dinner and breakfast. A clean room certainly adds to the comfort of your stay. I'm glad to hear that you had a great overall experience. If there's anything else you'd like to share or if you need any more assistance, feel free to let me know.Julie Jansen

10/10 Excellent

Md Zahidul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and clean. Many good facilities and complementary slushies was very good.
Stayed 1 night in Dec 2023
Response from Julie on 21 Dec 2023
That sounds like a wonderful experience had Md Zahidul. It's great to hear that the staff was friendly and attentive from check-in through to dinner and breakfast. I will be sure to let them know about your review. A clean room certainly adds to the comfort of your stay. I'm glad to hear that you had a great overall experience. If there's anything else you'd like to share or if you need any more assistance, feel free to let me know.Julie Jansen

10/10 Excellent

stella

Stayed 1 night in Nov 2023
Response from Julie on 20 Dec 2023
Merry Christmas Stella, Thank you for the 10/10 we truly appreciate it. Look forward to welcoming you back sometime soon. Julie Jansen

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and amazing staff
I travel across the world and stay in 4-star + hotels only. This is one of my favourite hotels anywhere. The staff are so welcoming. The rooms are immaculate. The location is historic and beautiful. It's worth a drive from Sydney city for a stay and the best hotel certainly in the region.
Stayed 3 nights in Nov 2023
Response from Julie on 16 Nov 2023
Thank you for your wonderful feedback Simon. We are truly honored to be one of your favorite hotels worldwide and to receive such high praise from a seasoned traveler like yourself.We are thrilled to hear that our staff provided a warm and welcoming experience during your stay. Their dedication to hospitality is one of our top priorities.We are also delighted that you found our rooms to be immaculate. We take great pride in maintaining a high standard of cleanliness and comfort for our guests.The historic and beautiful location is indeed a unique aspect of our hotel, and we are glad that you appreciated it. We strive to create a memorable experience for all our guests.Thank you for your kind words and for considering us the best hotel in the region. We truly appreciate your support and recommendation. We look forward to welcoming you back on your next visit, and we will ensure that your stay continues to exceed your expectations.Julie Jansenassistant hotel services manager

10/10 Excellent

David

Stayed 3 nights in Oct 2023
Response from Alex on 25 Oct 2023
Dear David, Thank you for taking the time to leave us a review following your recent stay at Crowne Plaza Hawkesbury Valley! We are delighted to see that you enjoyed your stay with us! Thank you for the 10/10 score! We look forward to the opportunity of welcoming you back for another enjoyable stay in the near future! All The Best - The Team at Crowne Plaza Hawkesbury Valley

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, lovely restaurant, bathroom was very small and a squeeze to open shower door
Stayed 2 nights in Oct 2023
Response from Julie on 23 Oct 2023
Greetings from the Hawkesbury Donna, Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed our beautiful location and lovely restaurant.We apologize for any inconvenience caused by the small bathroom and the difficulty in opening the shower door. We understand the importance of a comfortable and functional bathroom, and we will take your comments into consideration as we continue to improve our facilities.If you have any specific requests or need assistance during your next stay, please do not hesitate to reach out to our staff. We are always here to ensure your comfort and satisfaction.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Best regards,Julie Jansen

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from julie on 17 Oct 2023
Greetings from the Hawkesbury Brooke, Thank you for the 5/5, we truly appreciate it. Look forward to seeing you back soon. Julie Jansenassistant hotel services manager

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Julie on 31 Oct 2023
Greetings from the Hawkesbury Nathan, What a pleasure it was to welcome you to our hotel, we are thrilled to see a10/10 rating which means we provided you with an exceptional experience. Our doors and arms will always be opened to you, see you back soon.Julie Jansenassistant hotel services manager

8/10 Good

Sarah

Stayed 2 nights in Sep 2023
Response from Julie on 31 Oct 2023
Good afternoon Sarah, Thank you for the 4/5 rating, we truly appreciate it. If you have any further feedback to share, please feel free to let me know as we are always looking a new ways to improve the guest experience. kindly Julie

10/10 Excellent

Brant

Stayed 1 night in Oct 2023
Response from Julie on 7 Oct 2023
Greetings from the Hawkesbury Brant, Thank you so much for the 10/10, we truly appreciate it. your kind review will encourage our team to keep doing what they are doing. See you next time. Julie Jansenassistant hotel services manager

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Good rooms and staff also excellent
Stayed 1 night in Sep 2023
Response from Fuba on 29 Sept 2023
Dear Gary,Thank you for your feedback! We are delighted to hear that you had a positive experience with our rooms and found our staff to be excellent. We always strive to provide our guests with exceptional service and comfortable accommodations. We hope to welcome you back in the future for another excellent stay!Best regards,Fuba TamangFront Office Duty Manager

10/10 Excellent

Ray

Stayed 1 night in Sep 2023
Response from Julie on 16 Oct 2023
Good afternoon Ray, Thank you for the 5/5 rating, we truly appreciate it. Our doors and arms we always be opened to you, hope to see you back soonJulie Jansen

2/10 Terrible

Leo

Liked: Property conditions & facilities
Disliked: Staff & service
Different t staff advised me on when the restaurant was open and after getting dressed it was closed the other manager blew it off very rude indeed upset and chargers for my stay were added late rates Sorrento from initial rate after extending the reservation for extra days not happy at all
Stayed 2 nights in Sep 2023
Response from Alex on 26 Sept 2023
Hi Leo, Thank you for taking the time to leave us feedback, and share your thoughts following your recent stay. I am sorry to hear that you are not happy and apologise for any confusion and inconvenience caused to you regarding our restaurant opening times.Rest assured, we are processing a refund for the cost of your meal this should become available in your accounts within 14 business days. Please dont hesitate to reach out directly to one of our team, should you require any further clarity on the above mentioned refund or to share further feedback regarding your stay. All the best, Alex MitchellFront Office Duty Manager

10/10 Excellent

Stewart

Stayed 1 night in Sep 2023
Response from Alex on 26 Sept 2023
Dear Stewart, Thank you so much for giving us this amazing review! We look forward to welcoming you back agian in the near future, for another excellent stay! Kind Regards, Alex Mitchell

10/10 Excellent

Andrea

Liked: Amenities
Gorgeous
Stayed 3 nights in Sep 2023
Response from Alex on 20 Sept 2023
Hi Andrea, Thank you for taking the time to leave us feedback regarding your recent stay with us! We look forwrad to welcoming you back for your next stay!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Alex on 20 Sept 2023
Thank you for your amazing rating of our hotel, Thomas! We are glad that you enjoyed your recent stay with us, and look forward to welcoming you back soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for get away and relaxing
Stayed 1 night in Sep 2023
Response from Alex on 12 Sept 2023
Dear David, Thank you for taking the time to leave us your amazing review!We look forward to welcoming you back for another sensational stay Kind RegardsAlex MitchellFront Office Duty Manager

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a combined escape for our wedding anniversary, Father’s Day & my sons birthday. It was great. The staff are so friendly, they even gave my son a balloon to celebrate his birthday (age7). He was so happy
Stayed 1 night in Sep 2023
Response from Fuba on 3 Sept 2023
Dear Nicole,Thank you so much for choosing Crowne Plaza Hawkesbury Valley to celebrate such special occasions! We're thrilled to hear that you had a wonderful time during your stay. Our staff takes pride in providing exceptional service and creating memorable experiences for our guests. We're thrilled that your son enjoyed his birthday surprise – we always strive to make our youngest guests feel extra special. We hope to have the pleasure of welcoming you and your family again in the future for more celebrations and happy moments. Until then, take care and warmest wishes to you and your family!Best regards,Fuba TamangFront Office Duty Manager

10/10 Excellent

Sinead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Fuba on 3 Sept 2023
Dear Sinead,We are incredibly grateful for the excellent rating of 10 out of 10 that you have given us. It brings us immense joy to hear that we were able to exceed your expectations and provide you with a memorable experience. Thank you for sharing your feedback with us, and we look forward to continuing to provide exceptional service in the future.Best regards,Fuba TamangFront Office Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Julie on 1 Sept 2023
Greetings, esteemed guest. Thank you for taking the time to rate our hotel. Your satisfaction is of utmost importance to us. We strive to provide the best experience for all our visitors. While an 8 out of 10 rating is quite positive, we're always eager to learn how we can enhance your experience even further. Please do let us know if there's anything specific we can improve upon or if there are any concerns you'd like to address. Our team is here to ensure your stay is nothing short of exceptional. We sincerely appreciate your feedback.Julie Jansenassistnt hotel services mamager

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from julie on 9 Aug 2023
Greetings Troy, Thank you for the 5 out of 5. This positive feedback reflects the excellent service, amenities, and overall atmosphere you have encountered during your stay, Our team will be thrilled and glad that their hard work has not gone unnoticed. look forward to welcoming you back.Julie Jansenassistant hotel services manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not a romantic couple destination
Our "romantic winter escape" didnt go as well as it could have because the Crowne Plaza didnt offer all the little touches they promised in their advertisements. We realised too late that this hotel aims at the mass wedding and private function market.
Stayed 2 nights in Jul 2023
Response from Alex Mitchell on 2 Aug 2023
Greetings from the Hawkesbury,We apologize for any disappointment you experienced during your "romantic winter escape" at our hotel. We strive to provide a memorable and enjoyable experience for all our guests, and we regret that we fell short of your expectations. We appreciate your feedback regarding the advertised "little touches" and will take it into consideration to improve our offerings. While we do cater to weddings and private functions, we also aim to create a welcoming environment for all guests, including those seeking a romantic getaway. We apologize for any miscommunication and assure you that we value your feedback. If there's anything else we can do to make it up to you or assist you in any way, please let us know.

10/10 Excellent

Victor

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
It was a very friendly and helpful property
Stayed 1 night in Jul 2023
Response from Fuba on 30 Jul 2023
Dear Victor,Thank you for your amzing feedback! We're delighted to hear that you found our staffs to be friendly and helpful. Providing a welcoming and accommodating experience for our guests is our top priority. If there's anything else we can assist you with or if you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,Fuba TamangFront Office Duty Manager

8/10 Good

Michele

Liked: Staff & service
The dining room menu was not up to a certain standard for price and bar menu ordinary. It seems that this hitel has not been cared for in a while. In saying that it was good value when the breakfast was included...breakfast menu excellent.
Stayed 1 night in Jun 2023
Response from Alex Mitchell on 22 Jul 2023
Dear Michelle, Thank you for your feedback! We appreciate your time taken to provide us with an honest assessment of the Barracks Bar menu and hotel experience. I am sorry that the menu did not meet your expectations in terms of price and variety. We understand that maintaining a high standard is important, and we will take your comments into consideration to improve our offerings. I have informed our chefs and relevant team members of your feedback.I would love to discuss your feedback further with you and have tried to contact you today with no luck. If you would like to discuss further, please feel free to contact the hotel and ask for myself. I hope you will give us the opportunity to welcome you back again in the near future Kind Regards, Alex MitchellFront Office Duty ManagerCrowne Plaza Hawkesbury Valley

10/10 Excellent

Jayshree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Julie on 13 Jul 2023
Thank you for giving us a perfect rating Jayshree, We're thrilled to hear that you had such a positive experience during your stay. Your satisfaction is our top priority, and we're glad that we were able to meet your expectations. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future.Julie Jansenassistant hotel services manager

10/10 Excellent

Steve

Stayed 1 night in Jun 2023
Response from Julie on 25 Jun 2023
Greetings Steve, Thank you for your excellent rating! We are thrilled to hear that you had a great experience during your stay with us. We appreciate your feedback and hope to have the opportunity to welcome you back soon.Julie Jansenassistant hotel services manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for families!
This was such a hidden gem - we had a great time. So family friendly. Everyone from reception, to servers, to cleaners were all so kind to the children. We will definitely be back.
Stayed 1 night in Jun 2023
Response from Fuba on 15 Jun 2023
Dear Guest,Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you and you family had such a great time with us.We take pride in providing a family-friendly environment and it brings us joy to know that our team members were all kind and accommodating to the little ones. We believe in creating memorable experiences for our guests, and your feedback reassures us that we are on the right track.We can't wait to welcome you back and provide you with another exceptional stay. If there is anything specific you would like us to arrange for your next visit, please do not hesitate to let us know. We are here to make your stay as enjoyable as possible.Best regards,Fuba TamangFront Office Duty Manager

10/10 Excellent

HARRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
10/10. We come here every year, it’s outstanding. Great food, great heated pool, sauna etc. see you next year! :)
Stayed 1 night in Jun 2023
Response from Julie on 14 Jun 2023
Greetings from the Hawkesbury Harry, We loved having you back and thank you so much for this great review which has brought the biggest smiles to all our faces. We look forward to many more stay with you. See you next year. Julie Jansenassistant hotel services manager

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Julie on 14 Jun 2023
Greetings from the Hawkesbury Melissa, It was lovely to have you come and stay though I am sadden to see that it might not have been to your expectations. I would love to hear more and can be contacted directly at the hotel. KindlyJulie Jansenassistant hotel services manager

10/10 Excellent

Kirsty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 2 nights in Jun 2023
Response from Julie on 9 Jun 2023
Thank you Kirsty for the 10/10 we truly apprecite it. Bringing excellent stays is why we are here and i hope that you think of the next time your heading to the Hawkersbury we would love to have you back.Julie Jansenassistant hotel services manager

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and easy access to everything we had to do .. Lovely clean room Staff very pleasant and accommodating
Stayed 3 nights in May 2023
Response from Julie on 13 May 2023
It was such a pleasurer to have you welcomed you to our hotel Cheryl, Thank you for the amazing review, we truly appreciate it and look forward to welcoming you back.Julie Jansenassistant hotel services manager

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Just right
Stayed 2 nights in Apr 2023
Response from julie on 22 Apr 2023
Greetings from the Hawkesbury Rachel,We loved having you here and glad that hit the right stop for you. Thanks for sharing this review for all to see. Our doors and arms will always be opened to you, hope to see you back soonJulie Jansenassistant hotel services manager

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
A nice stay in refurbished room, good breakfast and nice little gym and pool with sauna.
Stayed 1 night in Mar 2023
Response from Julie on 15 Mar 2023
Greetings from the Hawkesbury Monique, It was so wonderful to have you here and we are all thrilled to see that you had a nice stay. I hope that you think of us the next time your heading out this way, we would love to have you back. Julie Jansen

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Julie on 7 Mar 2023
Greetings from the Hawkesbury Philip, It was great to have you here and we cannot thank you enough for taking he time to leave this review and let us know how your stay went. Hope to see you back soon.Julie Jansenassistant hotel services manager

10/10 Excellent

Gurjot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect staycation
Excellent stay over the weekend. Away from city, resort vibe with great property. We had 3-course dinner meal and breakfast buffet included which was totally worthy. Would definitely recommend.
Stayed 1 night in Mar 2023
Response from Fuba on 7 Mar 2023
Dear Gurjot,Thank you for taking your time to leave this wonderful review. I'm pleased to hear you enjoyed your stay and liked the vibe of around our property. Our dinner, bed & breakfast package is certainly one of the best promotion at the moment. We look forward to having you stay with us again soon.Best regards,Fuba TamangFront Office Duty Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Julie on 29 Mar 2023
Greetings from the Hawkesbury Amy, Thank you for the 5 out of 5, our team has worked extremely hard and your review will encourage them to keep the great work up. Hope to see you back soonJulie Jansenassistant hotel manage

10/10 Excellent

Scott, Enmore

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms have been renovated since our last stay, great upgrade.
Stayed 1 night in Mar 2023
Response from Fuba on 7 Mar 2023
Dear Scott,Thank you for choosing to stay with us at Crowne Plaza Hawkesbury Valley. I'm pleased to hear you enjoyed your stay and liked our recently upgraded rooms. We look forward to having you stay with us again soon.Best Regards,Fuba TamangFront Office Duty Manager

8/10 Good

Peter, Castle Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the relaxed environment. Staff very friendly
Stayed 2 nights in Feb 2023
Response from Julie on 20 Feb 2023
Greetings Peter, We built Crowne Plaza Hawkesbury Valley toprovide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedbackwith us and reminding us why we do what we do.Hope to see you back soon. Julie Jansenassistant hotel services manager

8/10 Good

Mellissa

Stayed 1 night in Feb 2023
Response from julie on 13 Mar 2023
Greetings from the Hawkesbury Melissa, It was wonderful to have you come and stay and we can not thank you enough for taking the time out to leave this review. Our doors and arms will always be opened to you. Julie Jansenassistant hotel services manager

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always friendly
I stay here reasonably often and find that, despite the many setbacks due to natural disasters, the rooms are comfortable, public areas well-maintained and the staff unfailingly friendly and helpful.
Stayed 1 night in Feb 2023
Response from Julie on 20 Feb 2023
Greetings from the Hawkesbury Sarah,It’s always amazing to hear that we’vebeen successful in our goal of providing our customers with the best possible experience. Thank you for loyalty and look forward to many more stays with you. Julie Jansenassistant hotel services manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings and the room was very clean and comfortable
Stayed 2 nights in Feb 2023
Response from Julie on 18 Feb 2023
Greetings Michael, Thank you so much for letting us know how your stay went and i could not be more prouder of our team who have worked extremely hard to ensure the success of your stay. Your review is a great pat on the back which i know will encourage them to keep the good work up. look forward to welcoming you back sometime soon.Julie Jansenassistant hotel services manager

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Fuba on 7 Mar 2023
Dear Paulette,Thank you so much for taking your time to leave this positive score. We hope to welcoming you back very soon.Best regards,Fuba TamangFront Office Duty Manager

10/10 Excellent

Peter

Stayed 1 night in Jan 2023
Response from Julie on 30 Jan 2023
Greetings from the Hawkesbury Peter, We truly appreciate that you took the time to rate your stay. Look forward to welcoming you back. Julie Jansenassistant hotel services manger

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, great service!
Stayed 1 night in Jan 2023
Response from Fuba on 28 Jan 2023
Dear Emily,Thank you so much for taking the time to leave some positive feedback; we appreciate your warm words! Our staff truly are our most valuable asset, and we are delighted to hear they were able to make your stay a memorable one. Please do not hesitate to make yourself known upon your next stay; we look forward to welcoming you once again.Best regards,Fuba TamangFront Office Duty Manager