Ratings based on 899 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller

Consistently good

Posted 17-Apr-2014
Pros: The staff are very friendly, helpful and fun. Last time we visited they were dressed for Halloween, this time cowgirls for the Royal Easter Show.
We came back to the Menzies because it is a comfortable hotel, very conveniently located, and because the staff are great. We also ate in the bistro in the lobby and were pleasantly surprised with good meals, better than the average "hotel food". We'd definitely stay here again when visiting Sydney.
3 out of 5
by A verified traveller

Outdated facilities

Posted 17-Apr-2014
Pros: Staff were friendly and the gym and pool area are impressive.
Cons: In-room facilities, particularly the tv and mini bar stock.
Location wise, it's a great spot and staff were lovely but for a standard King room at $334 a night, we were very disappointed to find the tv was the smallest thing we'd ever seen, the hot water ran out very quickly and two loud fans outside our door were operating to dry out wet carpet. Upon request, we were moved to another room with a slightly better tv but overall, for the price we expected much more from an established Sydney hotel.
4 out of 5
Recommended
for Everyone
by Victoria from Brisbane, Qld.

Good hotel, in the heart of Sydney.

Posted 14-Apr-2014
Pros: Everything !
Cons: I found everything up to standard.
Location: As Above.
We really enjoyed our stay. The Menzies is right beside Wynyard Station and within walking distance of Circular Quay, The Opera House and The Harbour Bridge. The rooms are clean and have good facilities, as does the hotel itself which includes a gym, swimming pool with spa and a convenience shop within the hotel. The staff are all friendly and helpful and the food, atmosphere and entertainment in the dinning room is excellent. I will make it my preferred destination on my future trips to Sydney.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel near to bus and train station

Posted 13-Apr-2014
We had enjoyable time and memorial trip with staying in this hotel
5 out of 5
Recommended
for Everyone
by Tony from New Zealand

Nice hotel close to Darling Harbour and the Rocks

Posted 12-Apr-2014
Pros: Met all requirements of our stay
Location: Short walk from all the major Sydney attractions. Close to Wynyard Station for easy access to the Airport
Check in Staff Member was excellent. Arrived early due to flight and tried to sort out room quickly. When the original room was not ready when we returned an alternative was found. Room was clean and spacious.
Comment from
14-Jan-2014
Dear Tony, Thank you for your comments regarding your recent stay. I'm glad to hear that you enjoyed your stay and hope to see you at the hotel again soon. Warm regards, Michael Smith
5 out of 5
Recommended
for Everyone
by Rene brides mum from Queensland

Great location, train and buses right at the door

Posted 10-Apr-2014
Pros: The character of the Hotel was very pleasing to us, the corridoors were huge as well as the entry into the Restaurant for breakfast
Cons: I think that we had an older room, but it was adequate enough for us.
Location: Everything you need is close-by.
Staff were extremely friendly and nice, greatest service we have ever received by staff, we were overwhelmed by the excellent service.
Comment from
14-Jan-2014
Dear Rene, We very much appreciate your comments regarding your stay at The Menzies Sydney Managed by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Many Thanks Michael Smith
5 out of 5
Recommended
for Everyone
by Tricia

Nice place close to public transport.

Posted 09-Apr-2014
Staff were very helpful close to transport so easy to get around just an awesome place to stay in the city.
Comment from
14-Jan-2014
Dear Tricia, Thank you for your review. It's pleasing to hear that you took advantage of the hotel's fantastic location in Sydney's CBD and enjoyed your stay. We look forward to welcoming you back on your next visit. Kind Regards, Michael Smith
5 out of 5
Recommended
for Everyone
by Lighton from Melbourne

Our stay was fantastic

Posted 09-Apr-2014
Pros: Location, service, food, staff staff staff
Cons: Better TV's and reception/picture, maybe a DVD player.
Location: Airport Train stops right outside, 8min walk to Circular Quay, same in other direction to Darling Harbour, supermarket in train station opposite.
The staff at the Menzies are absolutely fabulous, nothing you ask us too much trouble. They were kind enough to upgrade us to a park view room which was renovated and on the 9th floor, we didn't even ask! The room was lovely, beds comfortable and we had a view of the park. We were there for a wedding, and it was a great location. The station is across the street directly opposite the doors of the Menzies as is many bus stops with frequent buses. A 10 min walk to circular quay and harbour bridge or darling harbour in the other direction. They held onto our cases until we were ready to leave and even let us check in online and try to print boarding passes from the concierge desk! So friendly and accommodating! The train from the airport stops outside the Menzies and has 2 supermarkets there for food! Vintage cellars a few doors down and a fab restaurant near the foyer, beautiful and reasonable breakfasts-from $8-$15. Would definitely stay there again! TV probably needs an upgrade, and a DVD player would be handy but grasping at straws to find any negatives.
Comment from
14-Jan-2014
Dear Lighton, What a lovely review! Thank you for taking the time to write about your recent stay. With regards to the TV's, we are currently in the process of upgrading these in all accmmodation rooms, and this will be completed in the very near future. I am very glad to hear that you received great service and enjoyed your time with us at The Menzies Sydney. Many Thanks Michael Smith
4 out of 5
Recommended
for Everyone
by Marie from Belfast N Ireland

Convenient for transport and getting around

Posted 07-Apr-2014
Pros: Convenience and staff
Cons: Rooms in need of updating
Location: It is so good not to have to get a taxi in order to get to public transport. Transport system is excellent.
Hotel foyer and restaurant excellent. Unfortunately I could only describe the rooms as functional and clean. They were very old and tired looking. Excellent location for getting around Sydney.
Comment from
14-Jan-2014
Dear Marie, Thank you for your feedback. With regards to the rooms, the hotel is one of the most historic in Sydney and as such there are some aspects that reflect this heritage. However, we ensure the rooms are neat, tidy and very well maintained. A room refurbishment is in our capital expenditure plans which will result in a substantial improvement to our products. I'm glad to hear that you took advantage of the hotel's idyllic location in Sydney's CBD. We hope you return as our guest on your next visit to Sydney. Many Thanks Michael Smith
2 out of 5
by Ali from Gold Coast

Disappointed

Posted 07-Apr-2014
Pros: The staff were extremely helpful and courteous
Cons: Rooms need to be updated if you are paying so much
Location: Very central location to cbd, and trains
I was charged for a room overlooking the park, the only way you could see the park was to stand on a chair with your face against the class, very disappointing to get what was charged for. The room however was very clean for an older building, the rooms need updated especially the bathroom!
Comment from
14-Jan-2014
Dear Ali, Thank you for your comments regarding your recent stay at The Menzies Sydney. I apologise with regards to the view from your room. If at any time during your stay you are not satisfied with your room or the service received, please ensure you inform the Manager on Duty, who will be able to assist with your concerns. With regards to the rooms, the hotel is one of the most historic in Sydney and as such there are some aspects that reflect this heritage. However, we ensure the rooms are neat, tidy and very well maintained. A room refurbishment is in our capital expenditure plans which will result in a substantial improvement to our products. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Michael Smith