Ratings based on 2,785 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Convenient location to downtown waterfront, oper

Posted 27-Apr-2015
Pros: Hotel staff and the location of the hotel.
Cons: Wi-Fi that definitely need to improve for customer we only sent couple of pictures and text that about it.
Easy to get around to downtown waterfront, opera house and Chinatown etc. George street is down the road to catch the free bus (Green #555) to Chinatown and other area. Waterfront, opera hose and the ferry service on Sydney Harbour and the Parramatta River is about 10 min. walk.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom camden. NSW

Close to Sydney sights

Posted 25-Apr-2015
Pros: Convenience to Darling Harbour and other venues
Cons: The bathrooms could be updated
Location: Close to trains and buses. Also close to Darling Harbour, The Rocks and Circular Quayj
We had an enjoyable experience at the Menzies Hotel Breakfast was included but suggest that you have your breakfast no later than 8.30 amWe had an enjoyable breakfast but noticed when we were leaving that there were approx 80 people waiting to be seated and this was after 9.30 am. The room was clean and comfortable with Queen beds each
Comment from Hotel Management
27-Apr-2015 by Michael Smith, Hotel Management
Hi Josh, Thank you for your review. Your constructive feedback is greatly appreciated and will be taken on board. I will discuss our breakfast service with the management team to ensure we look at ways to manage peak breakfast times on the weekend. It's great to hear that overall you had an enjoyable stay, and we hope that you will return as our guest once again soon. Many Thanks, Michael Smith
3 out of 5
by A verified travellerfrom Byron Hinterland, Australia

Great location but........

Posted 24-Apr-2015
Pros: Supberb Location
Cons: Just about everything in the room
Location: Everything that Sydney, one of the world's great cities, has to offer.
This hotel is situated perfectly in the heart of Sydney with Wynyard Underground Station right underneath. With bus stations all around and ferry terminals close by at Circular Quay you are brilliantly served by all forms of transport with quick access to the airport etc. The hotel is clean but quite dated. It seems to have had no major refit for many years. Our room was quite small with a small bathroom.Things like a small fuzzy TV and a shower that leaked water all over the bathroom floor were all a bit disappointing. Overall the hotel level of ordinary did not compensate for the location or the price. 3 Star Rating at best.
Comment from Hotel Management
27-Apr-2015 by Michael Smith, Hotel Management
Hi Ferncliff, Thank you for taking the time to share your recent experience at the hotel. Any feedback we receive from our valued guests is greatly appreciated and taken on board to ensure we provide a superior level of service at the hotel. I will discuss your feedback with our management team to ensure each issue you have highlighted is investigated and the necessary improvements are made to improve our service here at The Menzies. We hope that you will consider the hotel for future visits and look forward to welcoming you back again soon. Warm regards, Michael Smith
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Canberra

Hotel is placed in downtown.

Posted 22-Apr-2015
We needed a hotel overnight and The Menzies accommodated all our needs, informative staff, place to keep our car for the day, while attending to nearby business . Wld stay again hopefully without the storm.
Comment from Hotel Management
24-Apr-2015 by Michael Smith, Hotel Management
Hi Jen, Thank you for your feedback. I'm sorry to hear that the storm in Sydney affected your stay this week, however hope to welcome you back to the hotel with some great weather on your next trip to Sydney. Many thanks, Michael Smith
2 out of 5
by A verified travellerfrom West Sussex, UK

Pretty grim

Posted 18-Apr-2015
Looks swish in the lobby, but otherwise this is a tired old hotel. We booked for two nights but ended up staying for just the one as we did not enjoy being in a tiny dark, airless room (for a family of four). No internet even after paying $25 to be connected, and spending 20 minutes on their internet phone helpline. It was cheap however.
Comment from Hotel Management
23-Apr-2015 by Michael Smith, Hotel Management
Hi Kay, Thank you for your review and feedback in relation to your recent visit to the hotel. Any feedback we receive from our valued guests is greatly appreciated and taken on board to ensure we provide a superior level of service at The Menzies Sydney. The hotel is one of the most historic in Sydney and as such there are some aspects that reflect this heritage. However, we ensure the rooms and facilities are neat, tidy and very well maintained. A room refurbishment is in our capital expenditure plans which will result in a substantial improvement to our products. Thank you for your comments regarding the internet service. We are currently reviewing our internet service provider in the hope of providing an improved service for our valued guests including improved pricing. We appreciate you sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Michael Smith
3 out of 5
by A verified travellerfrom London

Fabulous location but room a little dreary

Posted 18-Apr-2015
Pros: The location could not be faulted, the staff were very helpful and the food served in the bar was good value for money.
Cons: The housekeeping needs a shakeup. The bedrooms albeit quite large, were a little dreary and the smell of the pool in the lobby was overwhelming.
Location: Close to the Rocks and the Westfield shopping centre. Opposite Wynyard Station so handy for exploring other areas of Sydney.
This hotel is in a good position for visiting the Rocks and shops, it is directly opposite Wynyard Station so very handy for visiting other parts of Sydney. The Bar offers very good food at reasonable prices for a City setting and the staff were very helpful and nice. The room however was a bit depressing and the cleaning of the room was a bit lacking ie they did not empty the bins every day and One day took away some towels but did not replace them. They also did not Hoover the room every day so their housekeeping needs an overhaul.
Comment from Hotel Management
23-Apr-2015 by Michael Smith, Hotel Management
Hi Juno, Thank you for your feedback. I'm sorry to hear of your disappointment with regards to the housekeeping service during your stay. I will discuss your feedback with our management team to ensure each issue you have highlighted is investigated and the necessary improvements are made to improve our service here at The Menzies. On another note, It's great to hear that the hotel was ideally located for your visit to Sydney, and we hope to welcome you back again soon. Warm Regards, Michael Smith
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Rangiora New Zealand

Overnight Stay

Posted 15-Apr-2015
Pros: The location and price included breakfast also when we arrived noticed that it was over the road from Wynard train station.
Cons: The only thing to improve is more staff at breakfast as I had to clear way a table myself and then go and find someone for cutlery. Great selection.
Location: Location is great a short walk to the Sydney Harbour Bridge and the Rocks district. Great shopping around the corner.
Stayed here after we had just returned from a South Pacific Cruise on Carnival Legend. Hotel was just a short walk from the International Passenger Terminal. The rooms were nice and comfortable the kids enjoyed the pool and spa. Parents enjoyed happy hour. Would really recommend the restaurant what a fabulous meal and the staff were really helpful with menu selection.
Comment from Hotel Management
23-Apr-2015 by Michael Smith, Hotel Management
Hi Brian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Many Thanks, Michael Smith
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location! About the car park!

Posted 11-Apr-2015
When we got to the motel we were very impressed but then getting to our room was a big change! Very old and the bathroom was disgusting! Breakfast was great then we headed out to pick our car up!! OMG my partner had to climb over the passenger side to get into the drivers seat as it was so close to the wall! So who ever parked the car would of had to climb over the seat as well to get out!! Then trying to get out of the narrow car park was a lil scary it was so tight!
Comment from Hotel Management
23-Apr-2015 by Michael Smith, Hotel Management
Hi Shaz, Thank you for your review. The Menzies Sydney opened as Sydney’s premier hotel in 1963; therefore it is one of the most historic buildings in the CBD. Some aspects of this building’s heritage can still be seen in the hotel today, however we try to update areas where necessary. Despite the hotel’s heritage, we ensure our guests are provided with rooms and facilities that are neat, tidy and well maintained. Unfortunately the hotel does not own or manage the carpark, however we are able to validate guest’s parking for $50.00 per 24 hour period, instead of the standard price of $71.00. I will however pass on your feedback with regards to the car park to the manager of Wynyard Lane Car Park. We appreciate you sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Michael Smith
4 out of 5
Recommended
for Everyone
by A verified traveller

交通の便が最高!

Posted 11-Apr-2015
Pros: 静かでよかった。サーキュラーキーの5星ホテルより。
Cons: エレベーター
冷房が効き過ぎ、エアコンを止めてもドアの隙間より冷気が入り、寒さとの戦いでした。 一般に、シンガポールやケアンズなど高温の処では、エアコンが効き過ぎて大変な思いをしています。
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Location

Posted 08-Apr-2015
Cons: Sound proofing to reduce room noise at night
Location: Close to shops and cruise ships!
Nice enough, lovely bar area, handy location, great breakfast, easy to hear hallway noise at night
Comment from Hotel Management
22-Apr-2015 by Michael Smith, Hotel Management
Hi Nikki, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Many Thanks, Michael Smith