Indoor pool, open 6:00 AM to 9:00 PM, pool loungers

Reviews of The Grace Hotel

4.5 out of 5
The Grace Hotel
77 York Street, Sydney, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1239 out of 1860 reviews" "
Rating 8 - Good. 426 out of 1860 reviews" "
Rating 6 - Okay. 112 out of 1860 reviews" "
Rating 4 - Poor. 47 out of 1860 reviews" "
Rating 2 - Terrible. 36 out of 1860 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old charm!
Stayed 1 night in Mar 2024

10/10 Excellent

christopher

Travelled with group
Liked: Property conditions & facilities
Great location
Stayed 2 nights in Mar 2024

10/10 Excellent

Joan, Roanoke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful restored hotel conveniently located in CBD area. Staff was very helpful, professional, and went out of their way to make us feel welcomed. Variety of places to eat located within the property, we tried the Japanese restaurant for dinner and the cafe located right outside the lobby for breakfast. Both meals were delicious and affordably priced. Our room was spacious and clean, the mini fridge with complimentary offerings was a nice surprise. The pool area was much smaller than the picture portrayed but we were not there to swim, so that was not enough to take away from the overall experience of the stay. The hotel is beautiful and full of history, we were very satisfied with our stay.
Stayed 3 nights in Mar 2024

6/10 Okay

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t really care for this hotel. Would not stay there again
Stayed 7 nights in Mar 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grace is our go-to hotel when visiting Sydney. Love its retained historic feel. In the heart of CBD, close to shopping and trains. Room was lovely. Very quiet, facing centre of building.
Stayed 1 night in Mar 2024

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to stay in the city for our anniversary and decided on The Grace hotel. It was central to everything. We had a lovely 3 hour Spa experience at the onsite Cantik Spa and upon our check in realised we were kindly upgraded and there was a lovely complementary bottle of sparkling wine for us to celebrate our anniversary. Not to mention the minibar was free (non alcoholic beverages). The room itself was clean and spacious and the amenities were great with a small lap pool, spacious sauna and spa which we made use of before our departure. I would definitely recommend staying at The Grace hotel for anyone who wants to explore Town Hall, QVB, Circular Quay, Darling Harbour and Hyde Park being a nice walking distance from all.
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Good sized room and central location
Stayed 4 nights in Mar 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great position - handy for light rail lovely old world hotel with modern facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic. Will always stay at the Grace
Stayed 2 nights in Mar 2024

10/10 Excellent

Shelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and nice hotel with great staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel the room and surrounding area.
Stayed 1 night in Mar 2024

4/10 Poor

Charlie, Oaklands Park

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
This lovely building shares a rich history with Sydney after being decommissioned as a leading department store. From our chauffeur driven pick to the hotel is when things started to go down hill. As we arrived at the hotel there were no door greeters to open the main doors of a so called five star hotel! Then their were delays his our room being ready to the point we almost had to cancel an opera house tour, I ended up in an argument with front of house staff over our room not being ready as we gave them more than an hour after our check in time to have the room ready. The staff member was a smart ass on the phone and didn’t appreciate his tone on asking the question of the room being ready, he said my room is not guaranteed to be ready by a certain time but it will be ready when we say it is available . Then after the room was available our bags were not delivered for some time to the point we gave up asking for then and had to go to our tours booked for the evening . Breakfast service was lovely I have to say with plenty of choice on offer. Amenities: the pool area was very wet and slippery with no grip on the floor or any wet floor signs to speak of and the steps leading out to the sun lounges needs fresh tape marking the steps. The room was made up to a high standard and can appreciate that but the lack of room services by your staff is another things as three times I called reception and the phone was not picked up once so gave up on that idea. Not coming back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Raymond, West Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Cindy, Minot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Grace Hotel was a wonderful place to stay. We loved the historic building. The staff were great, always friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful renovation of a majestic hotel right in the heart of Sydney. We’ve stayed there a lot and never had a poor experience
Stayed 1 night in Mar 2024

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beauitful old hotel in fabulous location
Stayed 2 nights in Feb 2024

10/10 Excellent

Pek Li Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building. Convenient to the Light rail.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in Sydney CBD. Convenient location, rooms are spotlessly clean and fresh. Skip the buffet breakfast, but otherwise this is a great option for Sydney.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cherie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend The Grace. A great location, close to the main shopping area, transport, Darling Harbour and not too far to walk to Circular Quay. The thing that blew us away was the complimentary mini bar. Will definitely stay here again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Cheryl, Perth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grace Hotel is extremely good value, we stayed in the Twin Rooms, the beds are very big and the room as well. I highly recommend if your staying in Sydney.
Stayed 4 nights in Feb 2024

8/10 Good

Richard, Murrells Inlet

Travelled with family
Liked: Amenities
Good location, nice staff. Bed was firmer than we prefer. Fitness area is quite poor for a hotel of this level. We enjoyed restaurants that were attached but not the hotels restaurant. We do not prefer expensive breakfast buffets.
Stayed 2 nights in Feb 2024

10/10 Excellent

JIANGJIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally cleaning. Service is excellent.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location in the heart of the CBD; Good value. Beds were very comfortable.
Stayed 3 nights in Jan 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jade on the check in desk was friendly and obliging. Great frontline service.
Stayed 1 night in Jan 2024

10/10 Excellent

Chrissy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant, great service
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about The Grace, from service to decor
Stayed 6 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I work for Grace removals. A lot of history between the Hotel and my company. Will definitely make your place our 1st choice of accomodation. Cheers
Stayed 1 night in Feb 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was larger than expected and room very comfortable. Three different restaurants on premises meant good choice of food including for room service which was prompt.
Stayed 2 nights in Feb 2024

8/10 Good

Ramon, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to everything food, shopping and transportation
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah, Green Valley

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The Grace is a beautiful hotel within easy walking distance to Sydney CBD. The rooms were large and updated. Our only disappointment was that when we arrived late morning although the room was ready, they wanted to charge us$50.00 to check in early.
Stayed 2 nights in Feb 2024

4/10 Poor

Mark

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Janelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of fantastic dining options in and around the hotel with so much to see and do right in the heart of busy Sydney.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kamalakar

Liked: Cleanliness, staff & service, property conditions & facilities
Great location… clean rooms! Lovely staff
Stayed 4 nights in Dec 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I've stayed at this Hotel. Staff are very friendly & helpful. Room clean & enjoyed the free mini bar. Walking distance to George Street, Pitt Street Mall, Darling Harbour & Light Rail. Would definitely stay again
Stayed 1 night in Jan 2024

8/10 Good

Beverley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Grace is very close to shopping and Circular Quay. Also close to the HOHO bus pick up point.
Stayed 2 nights in Feb 2024

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and wonderful staff. The location was perfect for first-time travelers to Sydney.
Stayed 2 nights in Jan 2024

6/10 Okay

Quang Vinh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
They didn't provide toothpaste and thongs, something we would expect from a hotel at this price range.
Stayed 1 night in Feb 2024

2/10 Terrible

Zhetong

Disliked: Cleanliness, staff & service, property conditions & facilities
Won’t stay in this hotel again , bad memory for Biden charges
Stayed 3 nights in Jan 2024

8/10 Good

Binita

Liked: Cleanliness
Loved being there
Stayed 1 night in Dec 2023

10/10 Excellent

ZAINAB S.

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be back
Stayed 4 nights in Jan 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Amenities
Five star excellence. Great food and awesome staff
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the grace hotel every time I stay there it’s perfect right in the heart of everything. I have no complaints about this hotel and try to stay here as often as I can.
Stayed 2 nights in Jan 2024

10/10 Excellent

William, Camas

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my 3 nights here. Slept well and room was spacious enough, with free complementary water in the fridge. Bed was so comfortable, and shower roomy. I’d definitely stay again.
Stayed 3 nights in Jan 2024

8/10 Good

XIANFENG

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great value for the location. It is in the middle of CBD, 5 Coles/Woolworths nearby; close to Wynyard, which has buses going to northern beaches, and both Wynyard and Town Hall stations are in short distance, so are all the shopping, not mentioning Syd Harbour and all the attractions. A short walk to Elizebeth St you could catch buses to Bondi and all the eastern suburbs. The hotel just had a renovation - my room has 1 /2 sealed windows, which block all the noise but leave the room totally relying on AC, which is the only disappointment, the AC was quite noisy. Highly recommended!

10/10 Excellent

Robert

Travelled with partner
Liked: Amenities, property conditions & facilities
Loved the Grace. Restaurants right in the hotel. Walking distance to dozens more. Walking to Darling Harbour and Sydney Harbour. Walking distance to Westfields Mall. Great comfy room and bed. Free mini bars (non-alcoholic). And restocked every day. Double shower head was great.
Stayed 3 nights in Jan 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit noisy outside due to saturday night revellers. Other than that, room was comfortable. Request for nutella at breakfast.
Stayed 1 night in Jan 2024