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Really easy check in. Really happy with the later check out time compared to other hotels. Really convenient location, close to trains and bus options, and within walking distance to attractions.
We stayed pre and post cruise. Loved the hospitality of everyone we came in contact with. Room was very comfortable, wished we could have stayed longer!
The hotel staff is very kind and helpful. They tried their best to offer early checkin. It was awesome aftera long haul flight. The hotel is very walkable to key sight seeing spots and is very close to punlic transport.
Response from Peter Tudehope - General Manager on 15 Apr 2024
Dear Dan,Thank you for choosing to stay at Radisson Blu Plaza Hotel Sydney and taking the time to write the review on your experience with us.We are truly appreciated to know that you find our hotel location convenient during your stay in Sydney. However, it came to my attention that you rated your stay 3 out of 5 stars, and while we respect your feedback, we would greatly appreciate any additional comments or suggestions you might have regarding your experience. Your insights are invaluable to us as we continuously strive to improve and provide the best possible service to our guests.If there were any specific areas where we fell short of your expectations or if there are any concerns you would like to address, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are committed to addressing any issues you may have encountered during your stay.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience that exceeds your expectations.Warm regards,
We just loved the hotel. The staff was so friendly and accommodating especially the reception area - Tracy and Sabrina. There was nothing that was left to chance. From the time we arrived at the front door until we departed everything thing was perfect.
Staff were all very helpful and friendly. They went out of their way to get us a room early when we showed up in the morning well before normal check-in time.
Our roomy was so lovely! It was a great location to access the Circular Quay area but also the CBD and Botanical Gardens Park. We were in Sydney for several days, and we were able to walk to all the top tourist attractions.
The staff went above and beyond to make our stay was top-notch!
We were recognized as VIP. If I could offer anything, it would be to clean mold in shower grout more frequently and have much faster coffee service in the restaurant.
Arrived a day before a cruise out of Sydney. Very welcoming atmosphere in the hotel. Could have taken train from airport and walked to the hotel but it was raining heavily so we took a cab. Very pricey option. Hopefully we'll be taking train when we leave. Very close location to restaurants and other sights in the area. Will be staying here on our way back home! Highly recommend this hotel.
We arrived early and were able to check in early. Great location. Comfortable room. Staff checked in on us to see if we needed anything. Wonderful stay!
Robert
Stayed 1 night in Mar 2024
4/10 Poor
MICHAEL Geoffrey
18 Mar 2024
MICHAEL Geoffrey
Stayed 7 nights in Mar 2024
Response from Peter Tudehope - General Manager on 10 Apr 2024
Dear Michael Geoffrey,Thank you for choosing to stay at Radisson Blu Plaza Hotel Sydney. Based on the rating you gave on your recent stay, we're sorry to hear that your experience did not meet your expectations.We would greatly appreciate it if you could provide us with more details about your experience. Is there anything specific that you would like to share with us? Your insights will help us address any issues and make necessary improvements to ensure that future guests have a better experience.Please feel free to reach out to us directly with any additional feedback or concerns you may have. We are committed to providing you with the best possible experience, and we hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,Peter TudehopeGeneral ManagerRadisson Blu Plaza Hotel Sydney.
Wonderful hotel, great location and fabulous service. In house dining was very nice and great value too. Close to cbd shops and to waterfront. Will stay again
Hotel was in a great location. Bit of an older property. Technology in room was very old. Not able to cast to tv. Breakfast too expensive for what they had. Plan to eat elsewhere.
Lauren
Stayed 4 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Lauren,thank you for your review, this is much appreciate as it enables us to refine our service and business to continue improving.We appreciate that our property is older due to its heritage features and we have plans to re-invest in upgrades to various areas in the coming year.My apologies that you found the technology too old, I am unclear if there is certain areas of concern, as we offer Foxtel for Business along with casting features, QR code access for dining options, WIFI throughout the hotel and other connectivity options within our guest rooms.I also appreciate the expectation of value in our breakfast area. While we offer our popular full buffet, we also have a la carte options if you require a more limited menu - however I have asked our Food and Beverage manager to review our pricing to ensure we offer a range of value pricing.Lauren, thank you again for your feedback and I hope that you may select the Radisson Blu on a future occasion.Kind RegardsPeter Tudehope
Concierge and front desk service was great but bar and cafeteria staff were inexperienced. Construction around hotel was loud at times. Great location.
The only upside was the spacious room.
Apart from that, I had to wait more than 30 mins for my room despite it's guaranteed check-in time. For my 4 nights stay, I encountered false fire alarm 3 times which is ridiculous in a such a short amount of time.
Cheen
Stayed 4 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Cheen,thank you for your review and I appreciate your feedback as this assists us in refining our service and procedures to continue improving.I apologise for the inconvenience that you experienced with the 3 fire alarms that occurred during your stay. Unfortunately there was a recurring problem with a single sensor that kept triggering until the fire department was able to isolate this sensor that has since been repaired. I also apologise for the wait time at your check in. Whilst our check in time is from 3pm, unfortunately we cannot guarantee a specific check in time as rooms are serviced continuously and during high demand periods, these can take some time. Our team does their best to get a quick turnaround for our guests, but I have re-iterated your experience with our Front Office Team for their reference.I do hope that we may have the opportunity to welcome your back some time in the future and ensure we deliver a memorable 5 star experience.kind regardsPeter Tudehope
Great location. A short walk one way down to the harbour and in the other direction close to great shopping.
The breakfast was one of the best buffets ever - specialty coffee machine, personal omelette bar, back bacon!!!
Highly recommend the hotel.
Its a perfect place for everything. Transportation is very accessible and you can just walk from the OPera House. Hotel is in the middle of the Business District. I love it!
Just a wonderful hotel, conveniently located close enough to the shopping areas, restaurants and the international cricket stadium. We were greeted warmly on our arrival and our check in experience was seamless and pleasant. Lovely room as well
Wayne
Stayed 2 nights in Feb 2024
10/10 Excellent
Vikram
Travelled with family
19 Feb 2024
Liked: Amenities
All staff was very helpful.
Big thanks for making our stay comfortable!