Ratings based on 1,369 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Posted 21-Mar-2015
コストパフォーマンスが悪い。部屋に清潔感なし。、、、、、、、、、、、、、、、!!?!、。 、!?
Comment from Hotel Management
24-Mar-2015 by Richard_Holt, Hotel Management
Dear Anonymous, Thank you for your review on expedia, we regret that you did not enjoy your stay here at the Mercure Sydney International Airport. We are always striving to impress our guests and the cleanliness of our hotel is extremely important to us. It is disappointing to learn that on this occasion we have failed to make your stay enjoyable. We wish you the safest of travels and remain hopeful you can give us a second chance the next time you are in Sydney. Regards, Richard Holt General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Tamworth NSW

Convenient to the airport & transport to the city.

Posted 11-Mar-2015
Pros: Convenience as stated above.
Location: I use this hotel as it is close to the International Airport and very convenient when leaving Sydney the next morning after staying here overnight.
I have stayed here a few times before and it is now my hotel of choice when travelling overseas from Sydney. My greeting was pleasant as usual and I like that I was not pestered by porters wanting to take my bag up to my room. I prefer to take care of this myself. Other clients may want this service and I am sure it is available if required. The location suits me as I like to visit family to the north of Sydney Harbour and I can walk to Wolli Creek Railway Station and catch a train to Woolstonecraft. It is also only about a $20 taxi fare from the Domestic Airport Terminal and the $6 shuttle from the Hotel to the International Terminal is a good deal. At the end of the day I want a convenient, clean, quiet and comfortable place to stay so I can get a good sleep the night before travelling.
Comment from Hotel Management
16-Mar-2015 by Richard Holt, Hotel Management
Dear Stephen, Thank you for providing your glowing review of the Mercure Sydney International Airport. We are so pleased to learn that we are your hotel of choice when staying in the airport precinct! Our team are constantly striving to deliver the most exceptional experiences for our guests so I will be sure to share your review with the extended team. We look forward to welcoming you back to the hotel the next time you are in Sydney. Kind Regards Richard Holt General Manager
2 out of 5
by A verified travellerfrom USA

Price is fit for a king but nothing comes with it!

Posted 04-Mar-2015
You have to pay for parking, which is more expensive than the car rental itself. Pay for wifi that doesnt work.
2 out of 5
by A verified travellerfrom Northern NSW

Sorry we came back

Posted 25-Feb-2015
Early check in was great until we saw the room. Bath was stained grey but it was not dirt ? Paint maybe? Room was shabby one undercoat of paint on bathroom door frames! We stayed here less than a year ago and cannot believe how bad this place has become. Building going on next door did not help. Very disappointed will.not be back.
2 out of 5
by A verified travellerfrom Singleton NSW

Not 4 star quality

Posted 20-Feb-2015
In desperate need of a facelift, I would rate this hotel a 2.5 to 3 stars.
Comment from Hotel Management
16-Mar-2015 by Richard Holt, Hotel Management
Dear Danie, Thank you for sharing your thoughts about the Mercure Sydney International Airport. Our team are constantly working hard to deliver an exceptional customer experience for our hotel guests so I am disappointed that we have failed to deliver on this occasion. Our hotel is currently undergoing changes to its exterior, as you would have seen during your stay and we anticipate this will improve the overall feel of the hotel once complete. Furthermore, the majority of our guests rooms have now undergone a refurbishment with plans to refresh the remaining few in the near future. I assume you may have been allocated to one of few that is on this list. If ever you are in town, we encourage you to give us a second chance so we can demonstrate to you the level of service that we strive to deliver here at the Mercure Sydney International Airport. Regards, Richard Holt, General Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom VA

Posted 27-Jan-2015
Pros: Front Desk staff was very helpful and efficient
Location: Close to airport
Good location for flying out of Sydney. Great breakfast was included.
3 out of 5
by A verified travellerfrom NSW

Too hard to get to

Posted 13-Jan-2015
The bus service from the airport is not regular enough to make this hotel attrqactive. Also I would have expected better than plastic shower curtains having paid good money for a room. Also - no mini bar. Why not?
4 out of 5
Recommended
for Everyone
by A verified traveller

空港に1番近いホテル!

Posted 03-Jan-2015
ホテルの外見のわりに内装が綺麗 また、行きたい 行ってよかった バーと綺麗なレストランがホテル内にあったのは感動した
Comment from Hotel Management
07-Jan-2015 by Richard Holt, Hotel Management
Hi There, Thank you kindly for your positive review in regards to our bar and restaurant facilities. We hope to welcome you back in the near future. Warm regards, Richard Holt - General Manager.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom lancashire, UK

Convenient for airport, good breakfast

Posted 02-Jan-2015
Pros: Quiet room, couldn't hear planes. Great breakfast
Cons: Free wifi.
Location: You can take a walk around Wolli Creek od catch bus into the city.
Stayed final 2 nights of holiday in airport hotel. They are coping with building work next door. Room was very quiet, clean and comfortable with excellent breakfast. Limited buses in evening to and from City (not their fault). On busy travel day at airport the bus was late but worth $6 fare. The downside is the very expensive wifi. Had a free half hour in lobby. These days wifi is essential especially in an airport hotel where passengers need to book in online. If coffee shops can provide free wifi why not hotel? $6 for one hour, $24 for 24 hours. It's an essential service that should be offered along with the free newspapers and clean towels etc.
5 out of 5
by Don Bluefrom Australia - NSW - Regional NSW

Posted 31-Dec-2014
Pros: Location, able to book with late notice
Comment from Hotel Management
31-Dec-2014
Dear Don, Thank you kindly for providing your positive feedback. I am glad that we were able to accommodate you with late notice. We look forward to having you stay again in the near future. Warm regards, Richard Holt - General Manager.