Ratings based on 1,440 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 08-Jul-2015
Great stay and awesome staff. However the car park needs to be free for guests and why is the mini bar so expensive?? I would happily buy stuff from them but it's 2 or 3 times the price, who's going to pay $5 for a small water?
Comment from Hotel Management
17-Jul-2015 by Sylvia, Hotel Management
Hi Anonymous, Thank you for sharing your feedback with us, believe it or not, we would love to offer free parking at the hotel although we cant imagine our hotel owners would be very impressed with this offer! Unfortunately, parking is one of those facilities that will always have a charge associated with it, in order to offset the rates we charge for other services, such as our rates. On a positive note, we are so pleased you enjoyed your stay and thank you for acknowledging the hard work of our team! We cant wait to welcome you back to the hotel,the next time you're at the airport. Kind Regards Silvia Kypriotis, Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Airport

Posted 02-Jul-2015
Pros: The size and furnishings in the room
Location: Great for late arrivals,early flights
Great if you have to stay close for late arrival/early departure. Good food Excellent rooms Great staff Currently surrounded by a building site.
4 out of 5
Recommended
for Everyone
by A verified traveller from Narrabri NSW

Good hotel close to the airport.

Posted 16-Jun-2015
Good, comfortable motel, close to the airport. We were given a room upgrade. The staff were friendly and helpful. The motel was clean and tidy and the room was great. We didn't have any traffic noise or noise from the nearby activities.
Comment from Hotel Management
30-Jun-2015 by Sylvia_Kypriotis, Hotel Management
Dear Kimberly, thank you for sharing your feedback on your recent stay with us, we are pleased to hear you have enjoyed your stay and we look forward to welcoming you back the next time you are in town. Kind Regards, Silvia Kypriotis, Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jun-2015
Cons: Breakfast Overpriced and very poor selection Also poor quality food and service
Average stay with very poor quality breakfast Breakfast over priced, poor selection and poor quality food. Items of food not marked Only scrambled eggs which no other CHOICE
Comment from Hotel Management
30-Jun-2015 by Silvia_Kypriotis, Hotel Management
Dear Anonymous, Thank you for sharing your feedback regarding our buffet breakfast, although it is a shame we have not lived up to expectations. Our Seasons Restaurant does offer eggs cooked to order (at no additional cost) and we apologies this was not communicated to you during your stay. I will be sure to pass this feedback on to our Executive Chef as he actively encourages feedback on his buffet breakfast. Kind Regards, Silvia Kypriotis, Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle NSW Australia

Posted 11-May-2015
Renovations inside the hotel seem to finally be finished but continue outside making entry difficult. We like this hotel because we can go to the St Georges Rowing Club over the road for dinner & a drink. It's a lovely relaxing way to start a holiday. Tip: you can catch the train to Wolli Creek Station which is an easy walk from the hotel & save the hassle of getting the shuttle from the airport.
Comment from Hotel Management
15-May-2015 by Richard_Holt , Hotel Management
Dear Michelle, Thank you for sharing your comments, we are pleased you enjoy staying at our hotel and agree, it is a great way to start your holiday! Your travellers tip is a good one, Wolli Creek train station is just a short walk away and the domestic terminal station literally right inside the airport, it is a convenient alternative. The only downside to this suggestion is the airport stations attract a per person surcharge fee, making it a costly exercise in comparison to the $6.00 shuttle, but we agree, it is convenient! Thank you for sharing your travellers tips and we cant wait to see you again on your upcoming holidays! Kind Regards, Richard Holt, General Manger
4 out of 5
Recommended
for Couples
by Stephen from Mudgee

Close to airport

Posted 30-Apr-2015 on Hotels
Parking is limited as construction on a. Ew wing or new hotel is next door.
Comment from Hotel Management
04-Jul-2015 by Joleen, Hotel Management
Dear Stephen, Thank you for your comments, If I may clarify the Mercure Sydney International Airport is not undergoing refurbishment or building extensions. The construction work taking place next door to the hotel is a residential project that will not be part of the hotel. We are working with the Project Managers of the building site to ensure minimal disruption to our hotel guests. The only impact of this project has been to our car park and we have negotiated overflow contingencies to provide parking during peak times. We hope you enjoyed your stay and look forward to welcoming you back to the hotel in the near future. Kind Regards Richard Holt, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Value Close to Airport

Posted 30-Apr-2015
Pros: Comfortable room. No fuss from staff. Food available in dinning room all day.
Cons: Shuttle bus pick up confusing.
Location: Walk to Wolli Creek area for full service supermarket shopping. Easy walk to and from Wolli Creek train station in daylight hours.
Good experience overall, quiet hotel, comfortable bed, limited food options for room service, but I enjoyed what I ordered. Currently this hotel is considerably cheaper than nearby airport hotels. Nearby construction did not affect my stay except in the parking lot. Current construction in front of hotel obstructs traffic flow.
Comment from Hotel Management
04-May-2015 by Richard_Holt, Hotel Management
Dear Anonymous, Thank you for your review of the Mercure Sydney International Airport. I am pleased to read you have had an enjoyable stay at our hotel and appreciate you taking the time to reflect via this review. The building works next door to the hotel are being managed so to avoid impact on our guests and I am happy to hear this has been the case for your stay. We do wish you the safest of travels and look forward to welcoming you back to the Mercure Sydney International Airport the next time you are in Sydney. Kind Regards Richard Holt, General Manager
3 out of 5
Recommended
for Business Travellers
by SHU-CHEN

This traveller left a rating score only Posted 28-Apr-2015 on Hotels
2 out of 5
by A verified traveller from NSW

Better hotels for an airport stay

Posted 23-Apr-2015 on Wotif
Rooms are tired and tacky. Window didn't close properly, which wasn't good in a storm and reception did not answer the phone when I rang several times to see if it could be fixed. Bedside tables were pulled away from the walls ( broken) revealing mounds of dust. Would not recommend.
Comment from Hotel Management
28-Apr-2015 by Richard_Holt , Hotel Management
Dear Helen, Thank you for sharing your feedback on our hotel, although I am deeply disappointed to learn that my team were not available to assist you during a time of need. Please accept my sincerest apologies on behalf of all my team. As a hotel, we do face some unique challenges to manage some of our older hotel rooms, it is one that as a team we are working to manage, yet regretfully we do sometimes miss opportunities to deliver. Please accept our apologies and we wish you the safest of travels. Kind Regards, Richard Holt, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Geelong victoria

Has slipped

Posted 22-Apr-2015
Pros: Reception staff helpfulness and quality of accommodation
Cons: Restaurant staff, food list and service
Location: Close to airport, M5 tunnel entrance and rail links.
Due to apartments being built next door, the main entrance and parking area have changed. This detracts from the ambience in the restaurant. Restaurant staff don't seem to be of the same calibre as previously.
Comment from Hotel Management
28-Apr-2015 by Richard_Holt, Hotel Management
Dear Phil, Thank you for sharing your feedback on our hotel. The neighbouring construction has had a few impacts on the hotel, but these are limited to our car park and the need for a temporary hotel entrance however this will change in the next few months, where we will eventually see the restaurant open on to an outdoor dining area - which will significantly improve the mood of the restaurant. We do take your feedback seriously, and I will be sharing your comments with my extended team as we continue to strive to create memorable experiences for each of our hotel guests. We wish you the safest of travels and hope you can give us the opportunity to redeem ourselves the next time your in the Sydney Airport region. Kind Regards Richard Holt General Manager