Ratings based on 357 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Israel

Good hotel close to sydney airport

Posted 03-Dec-2014
Pros: Close to airport; and early check-in as my.room was ready when I arrived.
Cons: Prices for food were a bit high.
Location: While close to airport...nothing else around: no shopping... no inexpensive food possibilities
I had a very good experience; I booked thru internet and found they had inexpensive shuttle service from/to the airport. Also, my requested early check- in was honored and my room was ready immediately I arrived at l0 am. .
Comment from Hotel Management
11-Dec-2014 by Richard Holt, Hotel Management
Dear Shirley, Thank you for staying at our hotel and sharing your positive feedback . It is great that you were able to check in early as this is subject to availability. We hope to welcome you back in the near future. Warm regards, Richard Holt - General Manager.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom cornwall

Great for airport

Posted 03-Dec-2014
Location: Don't eat in hotel but cross road and sign in to the Rowers club on the river, great spot to sit on balcony, food and drink v good value.
Good well known chain, got free upgrade. Really comfortable room.
Comment from Hotel Management
11-Dec-2014 by Richard Holt, Hotel Management
Dear Kernow, Thank you for staying with us and it is great that you received the experience you have come to expect from a Mercure. We will upgrade our guests when we have Superior rooms available because we believe that they should not go to waste when our valued guests could be enjoying the. Warm regards, Richard Holt - General Manager.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Country NSW

I would rate everything very highly

Posted 26-Nov-2014
Pros: convenience to the airport shuttle bus service comfortable beds. Bath Nice staff Good food Nice view
Cons: Have a better selection of pillow heights in the rooms. Ask other guests to be considerate in late night and early morning.
Location: Great location didn't do anything nearby.
From the moment we arrived the staff were friendly and helpful. We found the room clean and very comfortable. We wanted something near the airport and this was only 6 minutes from the international airport. We were able to catch a shuttle bus which took the stress out of trying to find parking at the airport. Even the driver of the shuttle bus was very helpful so our overall experience could not be faulted.
Comment from Hotel Management
01-Dec-2014 by Richard Holt, Hotel Management
Dear Jenny, Thank you kindly for this amazing feedback. I am very pleased to read about your experience and I have shared this with our team who were delighted to hear about your time with us. Warm regards, Richard Holt - General Manager.
3 out of 5
by A verified travellerfrom Singapore

Touch and Go

Posted 25-Nov-2014
Pros: The stuff is friendly and the room is comfortable.
Cons: The access to the hotel. Currently we are taking one big detour to enter Hotel entrance.
Location: Location is remote and there is no eateries(except for the hotel restaurant) and attraction nearby.
Been staying in this hotel throughout my 5 days stay. It require a train stop and a 20min to reach the hotel. With the constructions going on, we will need a big detour to enter the hotel. The room is good and the stuff is friendly when we checked in. The breakfast choice is limited and I am glad that I didn't choose the breakfast package through my stay(very expensive for the food quality and variety).If you are thinking of exploring Sydney, you night want to find some place near the CBD which have better access(imagine the 20min after a tired day). Not forgetting that if you want anything to fill your stomach, you better pack and store some food in your room(fridge is available, omg, lucky me) as there is no eateries around the hotel.For those who just want a stay to better prepare for flight the next day, this would be a hotel that you would like to consider as the travel to Airport via hotel (paid) shutter is pretty fast(meaning to say that you can have more rest).Well, I hopes this help when you are considering this hotel ! Cheers~
Comment from Hotel Management
01-Dec-2014 by Richard Holt, Hotel Management
Dear Lex, Thank you kindly for staying at our hotel. We do have a development adjacent to our hotel which is not related to our hotel undergoing any remodelling and we have measures in place to ensure that our guests are not effected. I hope that you were aware of Wolli Creek Train station which is an 8 to 10 minute walk to our hotel, as there are other stations which are further away. Finally I do strongly recommend our a la carte menu, bar menu or in room dining menu for our valued guests who will be surprised by the diversity of our offer. We hope to welcome you back in the near future. Warm regards, Richard Holt - General Manager.
5 out of 5
Recommended
for Couples
by A verified travellerfrom japan

ゴルフ場に歩いて行けました!

Posted 31-Oct-2014
Location: ゴルフ場
国際線乗り換えのための調整に利用しました。 近くに何もないと思っていたら、ゴルフ場を発見、歩いて行き、ハーフだけその場で申込んでプレイできました、古い貸しクラブとカートも借りれました。
Comment from Hotel Management
14-Nov-2014 by Richard Holt, Hotel Management
Hi There, It is great to hear that you were able to enjoy a game of Golf during your visit. Thank you for staying with us and providing your feedback. Warm regards, Richard Holt - General Manager.
3 out of 5
by A verified travellerfrom e

Close to Sydney airport

Posted 28-Oct-2014
Staff very friendly, the room was clean and well presented. Very limited menu for an international cuisine restaurant. Breakfast was a joke, one staff only, to do everything. No cups no spoons pancake maker not working unappetizing hot food and bland tasteless fruit. The chairs and floor was filthy from earlier breakfasts.
Comment from Hotel Management
14-Nov-2014 by Richard Holt, Hotel Management
Hi There, Thank you for staying with us and providing your feedback. It is unfortunate to hear about your breakfast experience and please accept an apology for this. I have reinforced the importance of cleanliness with our team and can assure that this is extremely uncommon for our restaurant. Warm Regards, Richard Holt - General Manager
2 out of 5
by A verified travellerfrom Santiago, Chile

Old and out of date

Posted 20-Oct-2014
I stayed at the Mercure Sydney and Mercure Airport an both are old, out of date and run down. There were some sort of fleas in my bathroom as soon as I arrived and had to ask for staff to clean and kill them. The furniture is old and not welcoming at all. Bathrooms are old and the carpet in the rooms were disgusting. I wouldn't give Mercure another chance to stay at.
Comment from Hotel Management
14-Nov-2014 by Richard Holt, Hotel Management
Dear Ale, Thank you for staying with us and providing your feedback. It is very unfortunate to read about your experience. I can assure you that we do not have fleas in our accommodation rooms. I am pleased to hear that our team were able to address this for you promptly. I do wish that you would consider our hotel upon your next visit. We had unveiled a multimillion dollar refurbishment in June 2013 including our Superior rooms. I believe you stayed in a Standard room which is still of high quality although the bedside tables, TV unit and wardrobe resemble a more classical feel maintaining the history of the hotel. Warm regards, Richard Holt - General Manager.
4 out of 5
Recommended
for Business Travellers
by Jonesyfrom Cov, UK

Good for airport

Posted 28-Sep-2014 on Hotels.com
My room was excellent with new furniture and nice view of hotel. Had a few drinks and pizza in bar and they were good. Heard moans about food in the restaurant so I made the right choice !! Shuttle bus in the morning was on time and efficient. I wouldn't wait for the bus from the airport though as I waited ages and in the end caught a taxi (but I might have just missed one). I couldn't have wanted more from an 'airport hotel'. Staff were all ver helpful too :-)
Comment from Hotel Management
29-Nov-2014 by Richard Holt, Hotel Management
Dear Jonesy, Thank you for your review and it is great to read that we met your requirements as an Airport hotel. We look forward to welcoming you again. Warm regards, Richard Holt - General Manager.
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

Posted 25-Sep-2014 on Hotels.com
Comment from Hotel Management
29-Nov-2014 by Richard Holt, Hotel Management
Hi There, Thank you for staying with us and providing your review. Warm regards, Richard Holt - General Manager.
3 out of 5
Recommended
by aussie travellerfrom australia

breakfast service

Posted 23-Sep-2014 on Hotels.com
Mornings were chaotic in dining room with items as basic as teabags and coffee running out to everyone's confusion - Not enough staff on in dining room during busy days and no one checking the basics
Comment from Hotel Management
29-Nov-2014 by Richard Holt, Hotel Management
Dear Aussie Traveller, Thank you for your feedback. Please accept an apology for this uncharacteristic lack of service. We look forward to welcoming you again and being given the opportunity to redeem our service standard. Warm regards, Richard Holt - General Manager.