Full-sized fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Reviews of Adina Serviced Apartments Sydney Martin Place

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 495 out of 1374 reviews" "
Rating 8 - Good. 636 out of 1374 reviews" "
Rating 6 - Okay. 156 out of 1374 reviews" "
Rating 4 - Poor. 68 out of 1374 reviews" "
Rating 2 - Terrible. 19 out of 1374 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Tim - Acting Duty Manager on 10 Jun 2021
Thanks Anonymous for the review, We are glad you enjoyed your recent stay and gave it 5 out of 5. The hotel looks forward to welcoming you back again in the near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything, centrally located and exceptionally quiet. We were expecting noise given the amount of infrastructure works across the city, but nothing. Well appointed apartment, and very clean. The only issue is parking. The hotel have an agreement with Elizabeth St Secure parking for $56pn which is expensive. We took our chances and parked on the street.
Stayed 1 night in May 2021
Response from Tim - Acting Duty Manager on 24 May 2021
Thanks Anonymous for the review, We appreciate the feedback and 4 stars. The hotel is glad that you enjoyed the recent trip and stay in Sydney. Especially pleased you found the rooms quiet and clean. The parking in the city at times can be tricky however we like to provide guests with options, such as secure parking although glad you find some street parking and did not require this option from the hotel. We look forward to seeing you return.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and very helpful staff!
Stayed 3 nights in May 2021
Response from Tim - Acting Duty Manager on 17 May 2021
Thanks Anonymous for the review, We appreciate the feedback and please you enjoyed the stay (especially the helpful team members). The hotel looks forward to welcoming you back again in the near future.

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2021
Response from Tim - Acting Duty Manager on 24 May 2021
Thanks Anonymous for the 5 out of 5 rating. We're glad you enjoyed your recent visit and wish to be able to welcome you back to the hotel in the near future.

10/10 Excellent

Tiffany

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff were so lovely and the bed was so good I wanted to take it home with me!
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2021

4/10 Poor

Donovan

Travelled with family
Disliked: Cleanliness, room comfort
Rooms smell old and mouldy. Shower is either hot or cold. No water pressure at all... zero view and balcony was filthy. Stayed 3 nights and room was never made. Drier kept shorting, so we had to re use wet damp and dirty towels. 2 towels for 3 registered guests... Staff are pleasant enough.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021

8/10 Good

Shaz, Sydney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bathroom had a huge step over wall to enter the shower. Not good if you have a disability or medical condition with your back or hips. Couch like a rock to sit on.
Stayed 2 nights in Dec 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Amazing location, tired, not quite what it says
Our family of 4 (2 adults, 2 X 8 year olds) stayed in the one bedroom apartment with sofa bed. The booking says it can be for 4, but we found this just wasnt' the case - with limited numbers of plates and bowls (i presume broken over time but it would be helpful to be replaced to have 4 of each, and only 3 towels provided each day), so it just didnt really work. Amazing location, but getting a bit tired. Clean, although the carpet was very grotty.
Stayed 12 nights in Dec 2020
Response from ASMP on 29 Dec 2020
Thank you for your time and feedback.

10/10 Excellent

Alan, Shoalhaven Heads

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Quiet for the city and excellent location. Good value
Stayed 1 night in Dec 2020
Response from Ahsan on 29 Dec 2020
Thank you for your time and good to know you enjoyed to stay with us.

10/10 Excellent

Greg

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020
Response from Ahsan on 29 Dec 2020
Thank your for your feedback

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Handy to city
This is very convenient to the city amenities and supermarket. Staff friendly and the kitchen is very handy. Would recommend
Stayed 1 night in Nov 2020
Response from Ahsan on 29 Dec 2020
Thank you for your time and good to know you enjoyed to stay with us. Happy new year

8/10 Good

James, South Coast - NSW

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well located in the CBD - handy to all essentials during a short stay. Unfortunately, a lengthy & noisy renovation underway next door.
Stayed 3 nights in Oct 2020
Response from Gonzague Cohoner on 3 Nov 2020
Dear James, Thank you for your constructive feedback. We are glad that you enjoy our location and please feel free to request a room away from the construction site on the next occasion. Our team will do the utmost to provide you with the quietest possible room. Warmest regards, Gonzague Cohoner Acting Duty Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Great city location
The property is in an excellent area for the city and it is quiet. I couldn’t get the microwave to work and neither could the hotel employee. The stove was also hard to get to light and eventually the hotel employee was able to get it working. This was annoying as my reason for staying at this property was I wanted a kitchen.
Stayed 1 night in Oct 2020
Response from Gonzague Cohoner on 26 Oct 2020
Dear Guest, Thank you for taking the time to share your experience. We are pleased that you enjoyed our location and your stay with us. Our maintenance team is regularly checking our appliances to ensure that we provide the most peaceful stay to our guests. We look forward to welcoming you again on the next occasion. Warmest regards, Gonzague Cohoner Acting Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Gonzague Cohoner on 11 Oct 2020
Many thanks for your review!

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020
Response from ASMP on 14 Jul 2020
Thank you.

8/10 Good

Joe, Castle Hill

Liked: Cleanliness
Proximity to interesting places and the luxurious rooms.
Stayed 1 night in May 2020
Response from ASMP on 9 Jun 2020
Thank you for taking the time out to write a review.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, room comfort
We'll stay again
Central location.Our 2 apartments were roomy with great balconies. Staff were lovely, very helpful.
Stayed 3 nights in Mar 2020
Response from Josh on 1 Apr 2020
Thank you for your response, we are glad you enjoy your stay with us. We look forward to welcome you back to our property.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Handy location - clean spot and spacious - friendly staff and services
Stayed 2 nights in Mar 2020
Response from Jonathan on 17 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel. I am glad the hotel services and staff wereexellent

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night stay
Bedroom was spacious, kitchen large and well stocked, lounge area comfortable. Damn good value for an apartment in the heart of the city.
Stayed 4 nights in Mar 2020
Response from Jonathan on 17 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Mar 2020
Response from joshua on 9 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked for family of four (and confirmed bedding config via email upon booking months before). Room set up for three. Not even enough towels for four. Cleaner couldn’t speak a word of English and was banging on our door before 9am seemingly shocked to see us in there. Changed towels and left three again instead or four (despite having got a fourth the night before after complaining). Dark rooms, no parking even just to drop off bags and when asked about parking Reception couldn’t tell me where it was. The key cards for foyer and room entry regularly didn’t work despite complaints and being told they’d been fixed twice. Bandaid stuck to tv and faulty lamp in bedroom. Only one remote despite having two tv’s. No laundry detergent despite having a washing machine so couldn’t use it. Overall pretty disappointed.
Stayed 2 nights in Feb 2020
Response from Josh on 9 Mar 2020
Hi there, On behalf of Adina, we apologies for your inconvenience regarding the incorrect room setup, and the cleaner early knock to the room, but in regards of parking, it is stated in the expedia there is "no inhouse parking", and you should be able to drop off your bags. Then again, we do apologize for the other faulty in the hotel that you mentioned, we will make sure this matter is looked into, and thank you for your feedback room setup cleaner bang parking not our fault drop off bag can entry gate room faulty

8/10 Good

John, Newcastle NSW

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Location was good. Staff were helpful and fulfilled our requirements.
Stayed 1 night in Feb 2020
Response from Josh on 9 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel.

10/10 Excellent

Tony, Gladstone

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Johnathon at front desk was extremely knowledgeable and very accommodating with his time for any of our enquires
Stayed 1 night in Feb 2020
Response from Josh on 9 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel.

2/10 Terrible

Verified traveller

Stayed 6 nights in Feb 2020
Response from Jonathan on 17 Mar 2020
Dear Traveler, Thank you for your feedback. We’re very sorry to hear your experience at our hotel did not meet your expectations.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities
Location was good but lack of onsite parking was a big problem
Stayed 2 nights in Feb 2020
Response from Josh on 9 Mar 2020
Hi there, Thank you for your review, we apologize for the parking situation, because Martin Place area is mainly office area, so we have to use their space. Regardless, we look forward to welcome you back to our hotel.

10/10 Excellent

Carlos, Canada

Business traveller, Travelled with partner
Liked: Cleanliness
Close to everything. We have been here many times before and there were no major surprises. The dishwasher needs repair but for 2 dish hand wash was no big deal. They provide all washing materials, etc.
Stayed 5 nights in Feb 2020
Response from Josh on 9 Mar 2020
Hi there, Thank you for your review, and we will make sure the dishwasher is fixed. we look forward to welcome you back to our hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
A value option in an absolutely premium location - it is the business centre of super expensive Sydney after all!
Stayed 1 night in Feb 2020
Response from Josh on 9 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel.

8/10 Good

hugh

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities
The room was clean and tidy, wasn't too flash, just somewhere to stay
Stayed 1 night in Feb 2020
Response from Josh on 9 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel.

8/10 Good

marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy.
Well equipped apartment. Dark because of buildings next door. Would have liked 2 remotes for tv-1 in lounge &1 in bedroom. Had to ask for toilet seat to be cleaned which put me off. it was only an overnight stay- bed was firm. Yes i would stay again -if priced well.
Stayed 1 night in Jan 2020
Response from Josh on 9 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel.

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelt like someone died in the room. Reception staff didn't care. Hallways weren't vacuumed. Laundry smelt like there was an old towel left in there for 2 years and had to close door the minute I opened. Air conditioning didn't work at all. Ended up checking out and paying to stay elsewhere. AVOID THIS PROPERTY
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Location in the CBD is brilliant walkable to circular quay, opera house and botanical gardens Access from a less than salubrious alleyway detracts from the overall impact but don’t let that put you off.
Stayed 6 nights in Jan 2020
Response from Josh on 9 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was clean and great central location... just what we required
Stayed 1 night in Jan 2020
Response from Josh on 9 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel.

10/10 Excellent

Francine Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from josh on 9 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel.

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very central location. Good kitchen facilities. However consistant poor communication regarding towel supply for 4 people, bed sheet , not enough pillows, not enough blankets. Out of thec 2 key cards, only one worked. Became time consuminh trying to sort out correct amount of beds, cot and extra beds not made up.
Stayed 1 night in Jan 2020
Response from Mathias on 20 Jan 2020
Hello! Thank you for taking the time to provide your feedback. We deeply apologize for the incident that occurred. We will discuss the matter with our team member to improve our teamwork even further & hopefully we can exceed your expectation on your future stay. I hope you have a lovely day.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Pleasant staff at reception. Clean rooms. All good.
Stayed 5 nights in Jan 2020
Response from josh on 9 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Oven was dirty, and not even one baking sheet to cook with. Not very well stocked for a serviced apartment. Front desk staff were not friendly and seemed a bit arrogant in their manner. Housekeeping staff were very helpful and friendly.
Stayed 2 nights in Jan 2020

8/10 Good

Pauline

Liked: Cleanliness, staff & service
Unfortunately the safe never worked despite asking reception twice to see to it. Regardless of inserting room key in the safe door they bolts refused to move thus safe door could not be closed. Also room facilities book stated safe operation details are on the safe, nothing there!
Stayed 7 nights in Jan 2020
Response from josh on 9 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for a small family. The rooms were spacious with a full kitchen and amenities like toaster, kettle etc. The rooms are dated, there is some mould in the bathrooms etc - it's not new and fancy but totally comfortable and ideal when travelling with young kids, when space is more important than being shiny and new.
Stayed 2 nights in Jan 2020
Response from josh on 9 Mar 2020
Hi there, Thank you for your review, we look forward to welcome you back to our hotel.

8/10 Good

NATALIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

FONG

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, clean, easily access to public transportation. Appropriate cooking utensils. Helpful staff.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

JAYOUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay with family.
Stayed 8 nights in Dec 2019

6/10 Okay

Geoffrey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location, quick check in, Some aspects of room were dated .. needs new carpet
Stayed 1 night in Dec 2019