Front of property

Reviews of Comfort Hotel Sydney City

3 out of 5
Comfort Hotel Sydney City
Level 2, 15-17 Hunter Street, Sydney, NSW

Reviews

6.8
Rating 10 - Excellent. 119 out of 925 reviews" "
Rating 8 - Good. 316 out of 925 reviews" "
Rating 6 - Okay. 283 out of 925 reviews" "
Rating 4 - Poor. 144 out of 925 reviews" "
Rating 2 - Terrible. 63 out of 925 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stairs no lift and tenants live there and no reception
Stayed 1 night in May 2021

2/10 Terrible

Alex

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible check-in and disturbance after check-in
We checked in using their key box with a pass code around 4pm. They told us room 301 but, when we opened the key box, it showed room 106. So we called reception immediately but no one answered the call. We left a message and moved in to room 106. Not only did they not return our call, but they entered our room without any notice or consent, stating that they had to do a building inspection for leasing out the room permanently. Our stay was seriously interrupted. We want our money back. Very disappointing.
Stayed 1 night in Jan 2021

6/10 Okay

Alex

Travelled with group
Liked: Cleanliness, property conditions & facilities
The 24x7 unmanned reception is problematic
The 24x7 unmanned reception is causing a lot of trouble. For example, we couldn't park our baggage when we arrived early. And nobody answered the phone when we requested for a timely check-in at 2pm.
Stayed 1 night in Sep 2020

2/10 Terrible

Dave, Launceston

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The foyer and common area both reeked of rotting garbage that was piling up on both floor 1 and 2. On floor two this was in the kitchen - making the thought of cooking anything in there stomach churning. There was a very noisy fan in my room that I could not fine any on/off switch for kept me awake and occasionally wafted the smell of the garbage into my room. My room key card had a different room number written on each side (that I didn't notice at first) and it worked for both rooms leading me to accidentally walk in on some other unfortunate guest. Clearly this was not isolated as someone else walked into my room just after I had gotten out of the shower and undressed. A table lamp on the kitchen bench (presumably there because no-one had bothered to fix the room lights) had its plug repaired with normal duct tape - a potentially lethal neglect of safety. The carpet in my room was stained, filthy and there was a large brown smear at eye level on the wall. Perhaps chocolate, perhaps something else but I wasnt game to smell it. The bed was clean and comfortable, the towels and bathroom were clean and the location excellent.
Stayed 3 nights in Sep 2020

6/10 Okay

vinnie, razorback

Business traveller
Overall the place was ok the room wasn't the cleanest two single beds pushed together but the shower had hot water and the tv worked. Happy days
Stayed 1 night in Jul 2020

2/10 Terrible

Henry, Oberon NSW

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I was misled on the parking. I understood it would be about $40 for an overnight. Instead it cost me $230 just for the parking. Not happy.
Stayed 1 night in Mar 2020

4/10 Poor

Rob, Sydney

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Virtually rained inside room Carpet wet bed wet bathroom wet Couldn’t use toilet because you got rained on Offered a discount at the counter next morning after reporting it But have received none or any more correspondence Never going back
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and renovated. Comfortable common area. Only downside is the stairs but the heritage features of the room more than make up for it
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Narelle

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The Comfort Hotel Sydney City was in a good location. The room was clean and nice.
Stayed 1 night in Dec 2019
Response from Niece on 20 Jan 2020
Thank you for your kind comments it means a lot to our team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Clean, good price, close to a lot of venues. You can hear the noise on hunter street. Did quiet down about 1am
Stayed 1 night in Jan 2020
Response from Niece on 20 Jan 2020
Thank you for your kind words, it means a lot to our team.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive, noisy hole in the wall
We paid a high price for this night, because it was NYE. The hotel entrance from the street is just a door with steep stairs. There is no elevator. Our room was very simple with glass shower doors around the toilet, so no privacy at all. We had 2 beds, but only one blanket. We had a coffee pot with a short cord and elevated oulets, except behind the beds. There was a safe available, however you needed a key, which required a $50 deposit. We came back at 1 a.m. and as we got into bed, a party started next door. The walls were paper thin and we were kept awake most of the night! Reception closed at 5 p.m., so there was only a phone number to call for problems. When i picked up the hotel phone to call, i realized it wasn't connected! Overall, it was a bad experience. Check out time was 10 a.m. and although we were exhausted, we couldn't wait to leave!!
Stayed 1 night in Dec 2019
Response from Niece on 20 Jan 2020
Thank you for your constructive comments, NYE in Sydney is always difficult with extra noise. Comfort Hotel Sydney City is undergoing renovations and this is always a difficult time in a property. We value your thoughts.

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2019
Response from . on 6 Dec 2019
Dear Guest, Thank you for your review, we really appreciate your review.

4/10 Poor

Gus

Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was so dirty and worn out. My room was right next to reception (as in 3 metres away), I heard every conversation. Also, because there is no elevator, I was constantly woken up by people and their luggage going up and down the stairs. The worst night’s sleep in years.
Stayed 1 night in Nov 2019
Response from . on 22 Nov 2019
Dear Guest, We truly apologise for the inconvenience caused to you during your stay. We will look into this matter and find a more quite way for guests to move their luggage through the property. Regards, Comfort Hotel Sydney City.

8/10 Good

Sue

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2019
Response from . on 22 Nov 2019
Thank you for your review we really appreciate it. Regards, Comfort Hotel Sydney City.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only a couple of things that were disappointing and that was there was no lift and the queen bed was two beds pushed together. Everything else was excellent. The shower pressure was absolutely amazing 👍👍
Stayed 1 night in Nov 2019
Response from . on 22 Nov 2019
Dear Sir/Madam, Thank you for your review we really appreciate it. We apologise for the inconvenience caused to you during your stay with us. Unfortunately we cannot install a lift in the property due to the building being a heritage building, we hope your understand. Regards, Comfort Hotel Sydney City.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Conveniently located and clean. However, make sure your heart is strong as there are lots of stairs.
Stayed 1 night in Nov 2019
Response from . on 22 Nov 2019
Dear Sir/Madam, Thank you for your review we really appreciate your review. Regards, Comfort Hotel Sydney City.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Great location close to transport and shops. Unfortunately there was no lift or windows in my room. The carpets were very stained and covered in cheap throw rugs.
Stayed 1 night in Nov 2019
Response from . on 22 Nov 2019
Dear Sir/Madam, Thank you for your review, we really appreciate it. We would like to apologise for the inconvenience caused to you during your stay and these issues will be dealt with by management to avoid future issues. Regards, Comfort Hotel Sydney City.

4/10 Poor

Verity

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed
The paint work was so bad, clearly no drop sheet had been used and it was all along the carpet. The window is too high and pointless. There is no lift and I was on the 4th floor and NO one offered help.The room is tiny and there was a vinyl chair (useless) which looked 70 years old and was filthy. An alarm went off across the road at 10:pm and did not go off until 4:am - so sleeping was almost impossible. Expensive for this tiny, unfinished not so clean room.
Stayed 1 night in Oct 2019
Response from . on 25 Oct 2019
Thank you for your review, We apologise for the inconvenience caused during your stay. Theses issues will be passed onto the management team and will be sorted as soon as possible.

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from . on 22 Nov 2019
Dear Sir/Madam, Thank you for your review, we really appreciate it and hope to see you again in the near future. Regards, Comfort Hotel Sydney City.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Good location but air conditioner didn’t work.....
Stayed 2 nights in Oct 2019
Response from . on 22 Nov 2019
Dear Sir/Madam, We apologise fro the inconvenience caused during your stay and the issue will be solved as soon as possible. Regards, Comfort Hotel Sydney City.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from . on 22 Nov 2019
Dear Sir/Madam, Thank you for your review we really appreciate it. Regards, Comfort Hotel Sydney City.

2/10 Terrible

Maddy

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There were a number of safety issues with the room which the staff made excuses for and wouldnt fix. Cracked window glass and no front door lock is just a few of the issues.
Stayed 1 night in Sep 2019
Response from . on 3 Oct 2019
Thank you for your review, We apologise for the inconvenience caused and will try our best to solve these issues as soon as possible. thank you for notifying us with the issues and apologise once again that we were not able to solve them on the same day. Have a good day. Regards, Comfort Hotel Sydney City

6/10 Okay

Jan

Liked: Cleanliness
Clean bu t disappointing.
The security latch on door on the inside of the room did not work. The containers of long life milk had frozen and curdled in the coffee. The shape of the room meant the bed was positioned awkwardly and was a squeeze to move around. Positives clean and basic.
Stayed 1 night in Sep 2019
Response from . on 27 Sept 2019
Thank you for your review, We apologise for any inconvenience caused during your stay, and would like to inform you that even without the latch you are talking about no one can enter the room without the specific key allocated to your room. They are not function-able due to emergency purposes. I hope this answered that issue. We apologise for the milk and will make sure such issues are avoided for the future. Have a good day. Regards, Comfort Hotel Sydney City

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Location is great, staff were friendly, comfy room
Stayed 1 night in Sep 2019
Response from . on 27 Sept 2019
Thank you for your review, we are pleased to know you enjoyed your stay with us. We always try our best to give out guests a comfortable stay. Hope to see you again in the near future. Regards, Comfort Hotel Sydney City.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Chetan on 21 Sept 2019
Hi, Thank You for taking the time to review our hotel. We value all the reviews and use it to better our services.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The room served the purpose for what we were doing. We just wanted a place to stay the night. It was ideally located a few minutes walk from the train station and a few more to the seminar we were attending. There was no elevator option, so we needed to carry our luggage up 4 flights of stairs. There was a small window for natural ventilation, but this allowed the inner city noise in and it opened onto a small balcony and we had to shut it when someone used it to smoke a cigarette. The toilet had an unusual flushing action that wasn't consistently successful in doing the job. The shower was a good size with a mixer tap and there was ample hot water, just need to adjust the tap several time's, due the the fluctuating rate of flow going hot and cold. It was clean and tidy, there was a long crack along the wall that seemed to be in several stages of repair. It served the purpose and we rested well. Thanks
Stayed 1 night in Sep 2019
Response from . on 6 Sept 2019
Dear sir, Thank you for your review, we appreciate your time and value your review. We hope to see you soon in the near future. Regards, Comfort Hotel Sydney City

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, room comfort
Comfortable and close to key CBD rail stations
Close to Wynyard and Martin Place rail stations.
Stayed 1 night in Aug 2019
Response from Manager on 6 Sept 2019
Hi Michael, Thank you for your review. We're glad you enjoyed your stay with us. Hope to see you again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff were very helpful. Everything we needed.
Stayed 1 night in Aug 2019
Response from Comfort Hotel Sydney City on 18 Aug 2019
Hi, We are happy to know that you enjoyed your stay. Hope to see you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Comfort Hotel Sydney City on 18 Aug 2019
Hi, we are happy to know that you enjoyed your stay. Hope to see you in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is in a great location but there are lots of steps to get up to reception and no lift. The room was OK but the desk was in a really dark corner and no desk light. The bedside light wasn't working (the receptionist had to move the bed to plug it in). The place is a bit scruffy but functional. For the price charged, it could be spruced up a little. This is a budget hotel but I have stayed in nicer budget hotels in the city. But it served my purposes, was clean and close to eateries, convenience stores etc.
Stayed 1 night in Jul 2019
Response from . on 5 Aug 2019
Dear Guest, Thank you for your review, we appreciate your feedback and we apologise for any inconvenience that was caused during your stay. We try our best to keep all guest at our hotel happy. Regards, Comfort Hotel Sydney City

6/10 Okay

Alex

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good Location But Bad WiFi
Good location and clean mattress. WiFi NOT reliable, despite multiple attempts. Requested Reception for help, who restarted the modem but to no avail. Please note that I got an IT background and yet could not get my iPhone, iPad or any devices to work. So please bring your own WiFi or you will be in deep trouble. The TV antenna cable was also disconnected and I had to reconnect it myself. All in all, not good experience.
Stayed 1 night in Jul 2019
Response from CH Sydney City on 31 Jul 2019
Hi Alex, We would like to thank you for your feedback and would also like to apologise about the issues you faced and will work towards resolving the same to make the stay for guests in the future as smooth as we can. Regards, Comfort Hotel Sydney City

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Front Desk on 18 Jul 2019
Thank you for your review.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location!
Stayed 1 night in Jun 2019
Response from . on 10 Jul 2019
Thank you for your review

4/10 Poor

Geecee

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
it looked and felt like you were in a brothel there were noises from other rooms and a lot of banging going on throughout the night
Stayed 1 night in Jun 2019
Response from Niece on 3 Jul 2019
Geecee, I am sorry you were affected by noise and did not enjoy your stay as much as we would have liked. We do appreciate you taking the time to notify us of your concerns.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Hotel is situated in a fantastic, central location. Good value for money.
Stayed 1 night in Jun 2019
Response from Niece on 3 Jul 2019
Thank you for taking the time to give us feedback, it is very much appreciated.

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: convenient location, clean room and split system, affordable price Cons: stairs no elevator, noise outside, small room. Overall the price matched the quality of accomodation.
Stayed 2 nights in Jun 2019
Response from Niece on 3 Jul 2019
Dan, Thank you for taking the time to comment on our property We very much appreciate it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Front Desk on 18 Jul 2019
Thank you for your review.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Comfort Hotel (NOT AT ALL) in any way
It never stated anywhere that there is no lift, Stairs only for every room. No accessibility for Disability, Or for someone with heavy bags
Stayed 1 night in May 2019
Response from Niece on 28 May 2019
Thank you for your review, we do note that we do not have a lift maybe we should make the notice in larger print. Kind regards, Comfort Hotel

4/10 Poor

James, Australia

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is not worthy of 3 stars. Evening reception lady was great and pillows were good. Bed is as hard as a rock. Could even feel the spring patterns and the shower has water puddles is it that doesn’t dry up. No ironing board. Very noisy outside with night works going on
Stayed 1 night in May 2019
Response from Niece on 28 May 2019
James, Thank you or your review, we are working on improvements to the property. Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Didn't like not having a lift. Up and down stairs was not good for the legs.
Stayed 5 nights in May 2019
Response from Niece on 28 May 2019
Thank you for your review, we at Comfort Hotel appreciate your thoughts. Kind regards,

6/10 Okay

Emma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
What you expect for the price
Mould visible in bathroom and a bad smell permeating the room
Stayed 1 night in May 2019
Response from NIECE on 21 May 2019
Emma, Thank you for your feedback, we will follow up with housekeeping.

6/10 Okay

Marnie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2019
Response from Manager on 19 May 2019
Thank you for your stay with our property. We always work towards a more comfortable stay for our guests and your review will help us improve.

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Manager on 19 May 2019
Thank You for choosing to stay with us. We always work towards making our guests feel as comfortable as possible.

2/10 Terrible

Dani

Disliked: Property conditions & facilities, room comfort
The most uncomfortable place iv stayed
Stayed 1 night in Apr 2019
Response from Niece on 21 May 2019
Dani, We are so sorry you did not enjoy your stay, thank you for your feedback.

10/10 Excellent

Tinkerbelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and very accomodating staff.
Stayed 1 night in Apr 2019
Response from Reception Team on 23 Apr 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Apart from the location on Hunter Street the hotel itself is not very appealing. The staff are very friendly and very helpful. I would also mention that there is 24/7 road construction taking place outside the hotel and Hunter Street is closed.
Stayed 1 night in Apr 2019
Response from Administration team on 1 May 2019
Dear Guest. Unfortunately we do not have any control about the noises that the light rail train works could make. We're really sorry about the inconvenience caused to you due to the noise outside the property. Unluckily, we were not aware that the construction works are so noisy or we would've warned you. If another guest would've informed us about the noise, we would definitely have warned you about the same. We always look forward to making our guests stay a happy one and are really apologetic of your previous experience. Next time for sure you will have a better experience because the hotel will get renovation and will be even comfortable.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent and the staff are terrific. The rooms are basic but clean with all requirements. I stayed here with my 14 year old son and it was perfect for our needs......clean, central and at a great price point.
Stayed 2 nights in Apr 2019
Response from Administration Team on 17 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money right in the city. There was no hot water though, it was just warm enough for a shower. The remote for the TV didn’t work to good, probably low on battery power... But I’d definitely stay again
Stayed 1 night in Apr 2019
Response from Hotel Management on 12 Apr 2019
Thank you for choosing to stay with us. We would like to let you you know that we are a new management and are going to carry out renovations soon. We can assure you that your next stay will be better.