The good: front desk and housekeeping staff friendly and as helpful as they could be. Location great, room spacious.
The bad: bedding configuration (despite being confirmed with us on booking and the day before arrival) incorrect meaning 2 of us had to share a bed for the first night. The offered alternative of a small rock hard rollaway bed was not sufficient in our opinion. Although this was remedied the next day (only because we forced the issue), no compensation for the ridiculous first night arrangements were offered, and the manager Ben never returned my calls after the second morning. The duvets on the replacement bed were stained (looked like dried blood). The elements on the stove turned off and on of their own accord, requiring someone to monitor the stove at all times that it was turned on at the wall. The rangehood didn't work. No salt and pepper in the apartment, which is unusual given a full kitchen was provided.
This would have been a lovely stay if care and attention to detail had been in play. We found out from the front desk that the person setting the room up on the day of our arrival had flagged that the bedding situation was not what we had booked, but no-one seemed to care at that point, which is disappointing.
Thankfully hotels.com were accommodating and did their best to assist us. We would have been even more disappointed had the great team at hotels.com not been able to assist.