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Reviews of Best Western Grand Hotel

3.5 out of 5
Best Western Grand Hotel
Sienkiewicza 78, Kielce, Swietokrzyskie Voivodeship

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 97 reviews" "
Rating 8 - Good. 50 out of 97 reviews" "
Rating 6 - Okay. 10 out of 97 reviews" "
Rating 4 - Poor. 0 out of 97 reviews" "
Rating 2 - Terrible. 2 out of 97 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very helpful and friendly staff.
Stayed 2 nights in Aug 2020
Response from Best Western Grand Hotel on 20 Sept 2020
Dear Sir, Thank you for the high mark and a nice comment. If you think we should improve in any field, please let us know. We hope we will host you soon again. Kind regards,

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay in a classic hotel
Overall a nice hotel and clean. The rooms are a little small android dated but it is an old hotel.
Stayed 6 nights in Feb 2020
Response from Best Western Grand Hotel on 20 Sept 2020
Dear Sir, Thank you for your high mark and a nice comment. We are glad you enjoyed your stay with us. We hope to host you soon again. Kind regards,

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Thomas

Disliked: Staff & service
This hotel places proceeds over safety
Was attacked in the middle of the night during a booking with Expedia. Requested a refund since I had to leave the city for safety reasons. The hotel refused to refund the additional nights I paid for but could not use due to safety concern.
Stayed 2 nights in May 2019

6/10 Okay

Marta

Disliked: Cleanliness, property conditions & facilities
Needs refurbishment
Hotel rooms are tired, carpets are old and stained, same with curtains, it also smelled of dust and mould, bathroom was much better, clean and moddern, towels were cheapest possible, thin and scratchy, aminities were not refilled, so what you get at night 1 that is it. Not a 4 star hotel.
Stayed 4 nights in May 2019

8/10 Good

Slake Derreck

Liked: Staff & service
Disliked: Property conditions & facilities
Amazing hotel with real potential
Hotel is in a prime location however it's in need to some renovation.
Stayed 4 nights in Nov 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Good
Stayed 1 night in Oct 2018

10/10 Excellent

Andy, Perth Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel great value for money. Quick check in
Stayed 10 nights in Sep 2018

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, room comfort
Good location; good value; needs updating.
The hotel is very conveniently located, across the street from the train station, around the corner from a major shopping street and close to the town center. The rooms are very outdated, but roomy and comfortable. The bathrooms seem to be recently renovated. It is a huge hotel and there were not many guests when I stayted in August. The first room I was assigned was down several long hallways that are automatically lit only about 20 feet at a time. It was rather frightening making the trip on my own. But, the desk clerk accommodated me and changed my room for one very close to the elevator. Breakfast was very good, in a very pleasant dining room. I had two dinners there that were excellent. I was told that the chef was local, but I thought he/she must have been trained abroad. Wi-fi dropped at times.
Stayed 5 nights in Jul 2018

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Hotel a tad outdated but rooms have a modern feel.

10/10 Excellent

Mr.Altay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value for Money
I have enjoyed the comfort that was extended to us,I liked very much the cleanless of the room ,I also liked its iocation and in particular I liked the prices (difficult to beat ) Breakfast was very generous and smoked salmon was delicious.
Stayed 3 nights in Jan 2018

8/10 Good

Merja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kielce hidden gem
Hotel was excellent, everything was perfect, room, breakfast, staff. Cute little town, nice cafes very laid back but efficient, excellent food wherever we went. You need a reason to come here
Stayed 1 night in Jun 2017

8/10 Good

Eitan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2017

8/10 Good

josh, england

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not sure why it's a 4*
We paid for an king size bed and all we got was two single beds pushed together ! It's a 4* hotel but no idea why as its so outdated. Went to use the steam room and was shut and the manager said you have to ask to use it then to wait 30 mins for it to be ready to use ! Overall it's probably the best hotel in the area but there is not much to eat around apart from kebabs, pizza and mc Donald's :)

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Lovely hotel , clean , very nice and helpful staff . Stay away from the restaurant ! Awful experience on the last day of business trip

8/10 Good

Neal

Liked: Cleanliness, staff & service
Good experience
Friendly staff Convenient location Spacious room for Poland

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Zizi, NYC

Liked: Cleanliness, property conditions & facilities, room comfort
A visit to Kielce, Poland
This was my first visit to Kielce, the city in which my mother was born over 100 years ago. I was surprised to find a fairly modern, up-to-date city, though disappointed that so few people were able to speak English, other than those in the hotel. There is not a great deal for tourists to see or do here, but I was fortunate to be in the company of people who were born and have lived there so that was very helpful and we found nice places in which to eat, and explore (the main street with lots of shops was next to the hotel). My visit to the archives was fruitful and I would have liked to have more time to visit the cemetary where I believe my grandparents were buried, but just ran out of time. Hopefully I will have an opportunity to return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Milashmila, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, convenient, friendly
We stayed in a double room which turned out to be very small. The hotel staff offered us a different room within 10 minutes of check in. Hotel is very conveniently located in close proximity to train and bus stations and to the main city street. It is great for sightseeing, not meant for relaxing on the hotel grounds

10/10 Excellent

Robert, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, well located near train station
Comfortable room, helpful staff, super location. Across the street from the train station and bus terminal. Right at the start of the main shopping and restaurant pedestrian way.

10/10 Excellent

Didier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Best Western Grand Hotel on 2 Oct 2020
Dear Sir, Thank you for the very high rating. We hope you will visit us again soon. Kind regards,

10/10 Excellent

Ryszard

Stayed 4 nights in Sep 2020
Response from Best Western Grand Hotel on 2 Oct 2020
Szanowny Panie Ryszardzie, Serdecznie dziękujemy za bardzo wysoką ocenę. Cieszymy się, że jest Pan zadowolony z pobytu w naszym hotelu i mamy nadzieję, że niedługo ponownie nas Pan odwiedzi. Serdecznie zapraszamy. Pozdrawiamy,

6/10 Okay

Lucjan

Liked: Room comfort
Stayed 1 night in Sep 2020
Response from Best Western Grand Hotel on 20 Sept 2020
Szanowny Panie Lucjanie, Dziękujemy za pozostawioną ocenę. Jeśli chciałby Pan przekazać nam swoją opinię, zachęcamy do kontaktu. Mamy nadzieję, że wkrótce będziemy mieli przyjemność Ponownie Pana gościć. Zapraszamy serdecznie. Pozdrawiamy,

6/10 Okay

Patrycja

Travelled with family
Liked: Cleanliness
Wyjazd z rodziną
Hotel znajduje się na przeciwko dworca PKP co dla jednych może być atutem, ale wiadomo, ze wokół dworca kręcą się tez różni ludzie. Obok hotelu jest deptak prowadzący do najważniejszych atrakcji Kielc oraz towarzyszących mu restauracji, lodziarni, kawiarni. Jest to niewątpliwy atut hotelu. Podczas naszego pobytu w hotelu było wesele. Pomimo pokoju na 2 pietrze było słychać bawiących się weselników. Parking dodatkowo płatny, na tyłach hotelu.
Stayed 3 nights in Aug 2020
Response from Best Western Grand Hotel on 20 Sept 2020
Szanowna Pani Patrycjo, Serdecznie dziękujemy za pozostawienie opinii. Przepraszamy za niedogodności. Staramy się lokować Gości nie biorących udziału w imprezach tak, by ewentualny hałas nie przeszkadzał w wypoczynku. Niestety, nie zawsze mamy taką możliwość. Mamy nadzieję, że mimo to odwiedzi nas Pani ponownie. Serdecznie zapraszamy, Pozdrawiamy,

10/10 Excellent

laune

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour à Kielce
Stayed 2 nights in Jul 2020
Response from Best Western Grand Hotel on 20 Sept 2020
Dear Sir, Thank you form your very high mark. We are glad you enjoyed your stay with us. We hope to host you soon again. Kind regards,

8/10 Good

Cezary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Katarzyna

Business traveller
Liked: Cleanliness
Może być.
Po pobycie w hotelu mam mieszane uczucia. Niektóre Panie pracujące na recepcji bardzo miłe i pomocne, inne zupełnie nie powinny pracować w 4* hotelu. Śniadania czasem bardzo dobre (soki świeżo wyciskane i jajecznica robiona przez pana na oczach klientów), innego dnia zimny żurek i mały wybór (szczególnie po godzinie 9:30). Łóżka bardzo wygodne, w pokoju czysto, choć wykładziny wymagają odświeżenia.Plusem jest dobra lokalizacja.
Stayed 2 nights in Nov 2019

10/10 Excellent

初ポーランド, 岡山

Liked: Cleanliness, staff & service
駅の目の前に位置してるので、アクセスについては非常に便利で安心感があります。部屋も清潔感がありましたが、お湯の出は良くなかったです。田舎のホテルでは良くあることだと思いますが。
Stayed 2 nights in Nov 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Front desk staff were superb.
Stayed 1 night in Jul 2019

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Małgorzata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tuż przy dworcu PKP /Wychodząc z przejścia podziemnego wchodzimy na parking hotelowy.Hotel przestronny w holu bar,dwie windy, ,korzystaliśmy z pysznych śniadań ,obsługa uprzejma,w pokoju klimatyzacja,barek,wygodne podwójne łóżka ,
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2019

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastyczny hotel, ale dodatkowe opłaty ...
Hotel znajduje się w świetnej lokalizacji, pokoje ładne i dobrze wyposażone, ale dopłata 45 zł/os za śniadanie oraz 25 zł/doba (5zł/1h) parking, podczas świąt gdzie z miejscem parkingowym nie ma najmniejszego , nie przystoi 4* hotelowi.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nie byłem
Stayed 1 night in Apr 2019

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greit hotell
Greit hotel i Kielce. Ligger i sentrum og i gå avstand til butikker og restauranter.
Stayed 1 night in Jan 2019

8/10 Good

Mateusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2018

6/10 Okay

Marek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
NIezbędny remont
Hotel dość komfortowy, duża sieciówka "Best Western", ale obecnie nieco zaniedbany. Pustawo - w środku tygodnia bardzo niewielu gości. Przydałaby się poważniejsza renowacja, zarówno wewnątrz (pokoje, korytarze), jak i z zewnątrz budynku (elewacja). Miła obsługa, dość czysto. Parking wyłącznie płatny (w pobliżu brak miejsc do samodzielnego parkowania).
Stayed 1 night in Oct 2018

8/10 Good

Annika, Kungsbacka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell med märklig belysningsfilosofi
Centralt hotell med ok frukost. Serviceminded personal i receptionen som hjälpte oss med ett 3-bäddsrum trots att det var fullbokat. Stod att det var designerprodukter i badrummet - av dessa såg jag inget, endast refill av kombinerad duschtvål och shampo. Hotellet hade ett energispartänk(?) med belysning så på vissa ställen fungerade bara belysningen om någon rörde sig. I hotellkorridoren hann jag inte ens komma in i rummet innan korridoren släcktes och på toaletten i receptionen släcktes ljuset när man var på toaletten och satt still - lite märkligt.
Stayed 5 nights in Sep 2018

8/10 Good

Nada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Smidigt att checka in. Rummet var fräscht och renligt, med stor fin dubbelsäng. Badrummet fint också, dock endast dusch. Minibar fanns på plats men kostar. Frukosten var utmärkt med mycket alternativ. Överlag en bra vistelse.
Stayed 1 night in Jun 2018

8/10 Good

E, Polen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel, geweldige keuken, jammer van de vele partijen die in volle gang waren en het restaurant +terras gereserveerd hadden. Geen service op het terras...
Stayed 1 night in Jun 2018

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Duży przestronny pokój, dobre śniadanie, czysto, przyjemna obsługa

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort