Reception
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Reviews of Best Western Plus Atrium Hotel

4 out of 5
Best Western Plus Atrium Hotel
Eberhard-Finckh-Str. 17, Ulm, BW

Reviews

7.8

Good

Rating 10 - Excellent. 86 out of 306 reviews" "
Rating 8 - Good. 137 out of 306 reviews" "
Rating 6 - Okay. 49 out of 306 reviews" "
Rating 4 - Poor. 19 out of 306 reviews" "
Rating 2 - Terrible. 15 out of 306 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with family
Excellent stay
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Travelled with partner
Excellent helpful receptionist Hotel restaurant not open on Mondays but not mentioned on website Other local restaurants within walking distance also closed on Mondays
Stayed 1 night in Sep 2023

2/10 Terrible

Mladen

Stayed 1 night in Jul 2023

10/10 Excellent

Sebastian

Stayed 1 night in Jun 2023

10/10 Excellent

Karin

Stayed 1 night in May 2023

2/10 Terrible

Thomas

Stayed 1 night in May 2023

8/10 Good

Daan

Stayed 1 night in Apr 2023

6/10 Okay

Ivan

Travelled with partner
Die Hand tücher haben schlecht gerochen sonst wahr es okay
Stayed 1 night in Apr 2023

8/10 Good

Lasse

Stayed 1 night in Apr 2023

8/10 Good

Hermann

Stayed 1 night in Feb 2023

10/10 Excellent

Myron

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Check in lady was very helpful and friendly
Stayed 2 nights in Feb 2023
Response from Best Western Plus Atrium Hotel Ulm Team on 22 Feb 2023
Dear Myron,Thank you for your positive review.We are happy to pass on the compliment to our dear colleagues at the reception.Best regardsYour Best Western Plus Atrium Hotel Ulm Team

8/10 Good

Martina

Stayed 2 nights in Jan 2023

8/10 Good

Scott

Stayed 1 night in Dec 2022

2/10 Terrible

Wim

Stayed 1 night in Dec 2022

6/10 Okay

Martin

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Im Prinzip sehr ordentlicher Standard. Zwei grosse Minuspunkte: Lage an lauter Bundesstrasse und da keine Klimaanlage bei notwendig geöffnetem Fenster sehr laut. Ausserdem ist das Zimmer komplett mit flokatiartigem Teppich ausgelegt, was ein hygenischer Albtraum ist.
Stayed 1 night in Sep 2022

8/10 Good

gerda

Stayed 1 night in Sep 2022

4/10 Poor

Luigi

Stayed 1 night in Aug 2022

8/10 Good

Aurelia

Stayed 1 night in Aug 2022

10/10 Excellent

Jens Chr.

Stayed 1 night in Aug 2022

6/10 Okay

Helene

Stayed 1 night in Aug 2022

10/10 Excellent

Eliane

Stayed 2 nights in Jul 2022

4/10 Poor

Romodan

Stayed 2 nights in Jul 2022

4/10 Poor

Marcel

Stayed 1 night in Jul 2022

2/10 Terrible

Y

Stayed 1 night in Jul 2022

6/10 Okay

MOHAMED

Liked: Cleanliness, staff & service
Peut mieux faire
L’hôtel est sympa dans l’ensemble avec du bon personnel et un petit déjeuner bien garnis. Par contre l’établissement a l’air d’être un peu ancien du coup certains éléments sont à revoir: - Porte de chambre qui ferme mal - clim qui ne fonctionne pas du coup j’ai dormis dans la chaleur - Porte de douche qui ne ferme pas très bien non plus - fenêtres qui s’ouvrent complètement et quand on se situe au rez de chaussée, on est pas très en sécurité C’est bien dommage car le nom Best Western est un gage de qualité irréprochable mais la bon nombre de choses sont à revoir
Stayed 1 night in Jul 2022

6/10 Okay

Kristian

Stayed 1 night in Jul 2022

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet.
Nice Hotel, situated ouside of Ulm with good access to public transporrt. About 1 hours walk into Ulm. Very little else around the hotel but quiet and comfortable. Staff very friendly and welcoming.
Stayed 4 nights in Jul 2022

6/10 Okay

Gaby

Stayed 1 night in Jun 2022

8/10 Good

Sibel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parkgebühren lagen bei 8€ pro Tag, sollte eigentlich für Hotelgäste inbegriffen sein. Ansonsten hatten wir ursprünglich ein Familienzimmer, jedoch wollten wir lieber ein Zimmer auf der Balkonseite. Es war ein durchgehender Balkon also ohne Trennung dazwischen, aber unser Wunsch wurde ohne Probleme erfüllt. Sonst im ganzen gerne wieder, war alles gut.
Stayed 3 nights in Jun 2022

6/10 Okay

Parry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
No A/C and no reception.
We got there at 9pm. There was no one at reception...everyone went home. The guy at the restaurant helped us get our key, but he knew nothing about the hotel. It was 30 degrees and there was no A/C. There was a little fridge in the room that didn't work. The only good thing was a lady who helped us at breakfast time. She was super nice and helpful!
Stayed 1 night in Jun 2022

2/10 Terrible

Lino

Stayed 1 night in May 2022

10/10 Excellent

HyunJun

Stayed 1 night in May 2022

10/10 Excellent

Rita C

Stayed 1 night in Apr 2022

10/10 Excellent

Fatmire

Stayed 1 night in Apr 2022
Response from Theresa on 20 Apr 2022
Dear Fatmire, Thank you for your great feedback! We are happy that you enjoyed staying with us and looking forward to welcome you some day again! Best regards from Ulm, Your Reception Team

10/10 Excellent

Michel

Stayed 1 night in Feb 2022
Response from Theresa on 4 Mar 2022
Hallo Michel, vielen Dank für die tolle Bewertung! Wir freuen uns sehr, dass es Ihnen so gut bei uns gefallen hat & hoffen Sie bald wiederzusehen. Beste Grüße aus Ulm

10/10 Excellent

JOSE ROBERTO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Theresa Schäfer on 8 Dec 2021
Dear Jose, Thank you for your great rating! We are really happy that you enjoyed your stay. We would looking forward to welcome you again soon! Best regards from Ulm, Your front office team

2/10 Terrible

Serap

Stayed 1 night in Oct 2021
Response from Theresa Schäfer on 25 Oct 2021
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, um eine Bewertung für unser Haus abzugeben. Wir bedauern es sehr, dass Sie Ihren kürzlichen Aufenthalt als unangenehm empfanden. Unser Team war äußerst bemüht, eine rasche Problemlösung für die Situation herbeizuführen. Wir hoffen sehr, dass Sie uns noch einmal die Möglichkeit geben, Ihren gewonnen Eindruck zu revidieren. Mit freundlichen Grüßen aus Ulm, Ihr Rezeptions-Team

6/10 Okay

David

Stayed 3 nights in Oct 2021
Response from F. Santangelo on 30 Oct 2021
Sehr geehrte Gast, vielen Dank für Ihr Feedback. BESTe Grüße aus Ulm

10/10 Excellent

Claude

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Theresa Schäfer on 21 Oct 2021
Dear Claude, Thank you for your positive feedback! We are happy that you had such a good time staying with us. We hope to welcome you soon again. BEST regards from Ulm, Your Reception Team

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det var et fint ophold. Gode parkeringsforhold.
Det var et fint ophold. Vi skulle tjekke ind med nøgleboks. Men der manglede et nøglekort. Heldigvis var der nogle på hotellet der kunne hjælpe.
Stayed 1 night in Sep 2021
Response from Theresa Schäfer on 17 Oct 2021
Dear Guest, Thank you for taking your time to rate our hotel. We are happy that you enjoyed staying with us! We hope to welcome you someday again. BEST regards from Ulm, Your Reception Team

8/10 Good

Frank

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
ich war sehr zufrieden
Sehr zu empfehlen für Geschäftsreisende
Stayed 11 nights in Aug 2021
Response from Theresa Schäfer on 17 Oct 2021
Hallo Frank, herzlichen Dank für Ihre positive Bewertung. Es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns hatten und hoffen, dass Sie uns bald wieder besuchen kommen. BESTe Grüße aus Ulm, Ihr Rezeptions-Team

10/10 Excellent

Morten

Stayed 1 night in Jul 2021
Response from F. Santangelo on 20 Jul 2021
Lieber Gast, vielen Dank für Ihr Feedback. Wir hoffen Sie bald wieder begrüßen zu dürfen. BESTe Grüße aus Ulm

8/10 Good

Tina

Stayed 1 night in Jul 2021
Response from F. Santangelo on 20 Jul 2021
Lieber Gast, vielen Dank für Ihr Feedback. Wir hoffen Sie bald wieder begrüßen zu dürfen. BESTe Grüße aus Ulm

10/10 Excellent

Marco

Stayed 2 nights in Jun 2021
Response from F. Santangelo on 17 Jul 2021
Lieber Marco, vielen Dank für Ihr Feedback. Wir hoffen Sie bald wieder begrüßen zu dürfen. BESTe Grüße aus Ulm

10/10 Excellent

Kai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from F. Santangelo on 29 Oct 2020
Lieber Hr. Kai, vielen Dank für Ihr Feedback. Bleiben Sie Gesund.

6/10 Okay

Aaaa. Ernani

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2020
Response from F. Santangelo on 29 Sept 2020
Dear Guest, thank you for your feedback. Take care.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from F. Santangelo on 26 Aug 2020
Dear William, thank you for your feedback. BEST regards

4/10 Poor

Trudie

Business traveller, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was charged twice, once when the room was reserved online. And then they took the card for accidental but charged for the room again. They are now not answering the phone.
Stayed 1 night in Feb 2020
Response from F. Santangelo - Front Office Manager on 2 Mar 2020
Dear Guest, we are sorry about the inconvenience. We spoke over the phone, and we promise you that we will clarify the matter directly with Expedia. We don't find your feedback fair. Mistakes can happen and we apologize for that. Your matter will be solved ASAP. Take care

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard Best Western on outskirts of Ulm
The hotel is clean, modern, and lacking in personality or special features. It is a bit out of town if you don't have a car, but the city is accessible by a bus ride. Service is competent, overall a decent standard hotel, no complaints.
Stayed 1 night in Oct 2019