Free minibar items, in-room safe, individually decorated, desk

Reviews of Hotel Soul Suzhou

4 out of 5
Hotel Soul Suzhou
27-33 Qiaosikong Xiang, Gusu District, Suzhou, Jiangsu

Reviews

8.8

Excellent

Rating 10 - Excellent. 277 out of 583 reviews" "
Rating 8 - Good. 239 out of 583 reviews" "
Rating 6 - Okay. 51 out of 583 reviews" "
Rating 4 - Poor. 14 out of 583 reviews" "
Rating 2 - Terrible. 2 out of 583 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fan, Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had two nights stay in this hotel. the location is great, short walks to food, shopping , café and subway station. even though it is close to some very busy and crowded streets, my room is nice and quiet . stuff are very friendly. definitely will stay here again.
Stayed 2 nights in Mar 2024

8/10 Good

xing

Stayed 2 nights in Feb 2024
Response from William Sun on 22 Mar 2024
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel inside, the main issue is finding it as the map provided shows another property so we wandered 15 mins before finding the place! but inside the rooms are clean and the hotel has quite a modern funky style.
Stayed 1 night in Nov 2023
Response from William Sun on 9 Jan 2024
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards

6/10 Okay

Peijun

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from William Sun on 18 Jul 2023
尊敬的宾客,您好!非常感谢您选择苏州苏哥利酒店,亦感谢您在百忙之中抽出宝贵的时间跟我们分享您的入住体验,十分感谢您对酒店细致入微的点评。作为苏州古城区的精品酒店,我们致力向客人提供出行便利的舒适旅游体验,酒店毗邻拙政园,苏州博物馆等著名景点,信步可达地铁四号线察院场站,两站即可到达苏州火车站,绿色出行,低碳生活。期待您的再次光临!祝您生活愉快!

10/10 Excellent

MING-NING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Miko on 8 Mar 2020
尊敬的宾客,您好!非常感谢您选择苏州苏哥利酒店,亦感谢您在百忙之中抽出宝贵的时间跟我们分享您的入住体验,十分感谢您对酒店细致入微的点评。作为苏州古城区的精品酒店,我们致力向客人提供出行便利的舒适旅游体验,酒店毗邻拙政园,苏州博物馆等著名景点,信步可达地铁四号线察院场站,两站即可到达苏州火车站,绿色出行,低碳生活。期待您的再次光临!祝您生活愉快!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from miko on 14 Jan 2020
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Kim Ngoc

Stayed 2 nights in Dec 2019

10/10 Excellent

Daniel, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk Room is clean along with the bathroom Will definitely book this hotel again if I'm back
Stayed 3 nights in Dec 2019
Response from Miko on 27 Dec 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

8/10 Good

tohtoh, Singapore

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location was good. A local 3 stars hotel at a great location. Hotel is a bit too dark. I booked a room for 4, the beds were very big and spacious and the hotel also gave us 4 complimentary cocktails and a big fruit platter. Good value for money.
Stayed 2 nights in Nov 2019
Response from Miko on 9 Dec 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good buffet breakfast, very large rooms and a convenient location. Staff was extremely helpful. Free shuttle to the train station. Next time I'm in Suzhou I will definitely stay here again.
Stayed 1 night in Nov 2019
Response from Miko on 27 Nov 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel location is excellent, very close to major attractions. It has free shuttle service to some of them. The staff is conversant in English and is very knowledgeable about how to get to these attractions. The room is large, and art deco style. The bathroom is painted black, and very dark. It could use more lighting . The mini refrigerator did not work in my room. Overall, I will stay here again for its location and friendly staff.
Stayed 2 nights in Nov 2019
Response from Miko on 26 Nov 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

8/10 Good

CHING HUI

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a bit cold probably it was drizzling out there. There was no heater. Overall, it was a nice stay as the hotel was centrally located, short walking distance to metro chayyuanchang and in front of the hotel, there was a walking street with a lot of eateries and shopping mall. Easily accessible to attraction like Suzhou museum, Humble administrator garden and culture street.
Stayed 1 night in Nov 2019
Response from Miko on 21 Nov 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Suzhou
The hotel is near historic old town. It is well situated for eateries, shopping and sightseeing.
Stayed 3 nights in Oct 2019
Response from Miko on 11 Nov 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

6/10 Okay

Gary, Boston

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It is pretty close to places I wanna visit, and hotel staff are friendly and polite. But the room looked outdated.
Stayed 1 night in Nov 2019
Response from Miko on 11 Nov 2019
Dear Mr. /Mrs Thank you for sharing your feedback regarding your stay with us. We are most concerned to hear that your stay with us did not live up to your expectation. Please be reassured we will spare no efforts in enhancing guest satisfaction, and we will certainly review your opinions thoroughly for continuous improvement. We sincerely hope to welcome you back and offer you a most pleasant experience next time you are in Suzhou. With warm regards, Fanny Wong Resident Manager

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Miko on 25 Oct 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

8/10 Good

Nazanin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, spacious rooms
This is a great hotel right in the middle of the famous Suzhou shopping street. From outside it might not look so great, but once you enter you feel the comfort and the unique design. The rooms are spacious. No noise at all. They have good pillows and mattress. Only comment to the management is the breakfast, it was lacking the taste and the colorfulness we have seen in other hotels in Suzhou or shanghai. Perhaps a little creativity in designing a good menu can serve customers better.
Stayed 2 nights in Oct 2019
Response from Miko on 22 Oct 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All we did was book a room in a city we had never visited before. No expectations. We walked into the lobby and were met by smiling staff. Check in was a breeze. OUR ROOM WAS AMAZING!!! Huge room. 2 full couches, 2 full king beds, complimentary everything. Just blown away. Thank you Hotel Soul.
Stayed 1 night in Oct 2019
Response from Miko on 14 Oct 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Reasonable price. Front desk staffs are couteas.
Stayed 2 nights in Sep 2019
Response from Miko on 29 Sept 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located hipster hotel, classy!
Stayed 2 nights in Sep 2019
Response from Miko on 8 Oct 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is located at a fantastic location, very near to "old town" shopping area. In my opinion, the room is too big and the interior design is slightly old. I stayed on the highest floor (7th floor) and the water pressure is weak.
Stayed 1 night in Sep 2019
Response from Miko on 16 Sept 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

MK, SF

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, shopping, and restaurants are one block away
Stayed 1 night in Sep 2019
Response from Miko on 10 Sept 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
Staff were all very friendly and helpful! Breakfast was very good with lots of variety.
Stayed 1 night in Jul 2019
Response from Miko on 30 Jul 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

PK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wow for me. Extremely spacious and clean room. Surrounded by lots of eateries and shopping outlets. Train station is 200 mettes away. They also provide free transport to the suzhou train station and Humility Administration.
Stayed 3 nights in Jul 2019
Response from Miko on 29 Jul 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

8/10 Good

KANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
👍Didn't expect to have such good breakfast buffet spread as it was indicated free breakfast. 👍Within the shopping district 👍Provided free transport to train station. Though this hotel has no good scenery at all, as it is surrounded by tall buildings, will sure be back to this hotel if going to Suzhou, for their good service and convenient location.
Stayed 3 nights in Jul 2019
Response from Miko on 25 Jul 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

visitor, usa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people are very friendly and helpful. Its location is perfect. It takes minutes to the main pedestrian mall of the city and metro station. There is free shuttle bus to several main attractions and train station. The room is very clean and breakfast is good.
Stayed 2 nights in Jul 2019
Response from Miko on 15 Jul 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

8/10 Good

HY, USA

Liked: Staff & service, amenities, property conditions & facilities
Great location, great spacious room, interesting elevators The only thing I don’t like is the couches that are itchy.
Stayed 3 nights in Jun 2019
Response from Miko on 11 Jul 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All friendly and helpful staff. Comfy beds and spacious room. Breakfast options
Stayed 1 night in Jun 2019
Response from Miko on 24 Jun 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

8/10 Good

WONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Miko on 17 Jun 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Breakfast not exceptional and adjacent bar was dull / over priced but the hotel service itself was top class. The front desk went out of their way to be helpful and the pick up from the station spot on. Thoroughly recommendable
Stayed 2 nights in Jun 2019
Response from Miko on 18 Jun 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Miko on 14 Jun 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

8/10 Good

WONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Miko on 11 Jun 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from Miko on 17 Jun 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel's location was perfect for exploring Suzhou. It's about a 20-minute walk to the Lion Grove Garden, Humble Administrator's Garden as well as Pingjiang Road and the canals where you can shop and take boat rides. The hotel also offers an hourly shuttle to Humble Administrator's, the train station and airport. My friend and I were able to take an affordable cab here to and from the train station as well as short, affordable cab rides to Tiger Hill and Master of the Nets Garden. The staff speak clear English and will happily call cabs and arrange dinner reservations for you. Breakfast is provided in the morning and it's a buffet with a little something for everyone -- congee, belgian waffles and nutella, bacon and eggs and more. The funky decor meant to represent the past, present and future of China also put smiles on our faces.
Stayed 1 night in May 2019
Response from Miko on 29 May 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

4/10 Poor

Ward

Disliked: Property conditions & facilities, room comfort
WORST HOTEL EVER! DON'T BOOK THIS ONE!
Let me be straight about this hotel. It's probably the WORST hotel that I have ever stayed in my life. The review score should be around 6-7 at most but definitely not 8.8. The beds are so small!!!! Probably 1.8m at most, I can't put my legs straight. The most important thing!!!!! The elevator in the middle is about Mao!!!!!!!! which scared me of course. The decoration is soooo bad. I should probably say this hotel don't have a style at all. They just put purple, blue and red all together. But I have to admit that this hotel is at a very convenience spot over all. BUT You can definitely find a better one at this price!!(It's not 4 star hotel at all. And the PICTURES are invalid!!!!) ps: China union 4G is not applicable in the room. And the wifi is not good as well.
Stayed 3 nights in May 2019
Response from Miko on 13 Jun 2019
Dear Ward, Thank you for sharing your feedback regarding your stay with us. We are most concerned to hear that your stay with us did not live up to your expectation. Please be reassured we will spare no efforts in enhancing guest satisfaction, and we will certainly review your opinions thoroughly for continuous improvement. We sincerely hope to welcome you back and offer you a most pleasant experience next time you are in Suzhou. With warm regards, Fanny Wong Resident Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very friendly staff
Stayed 1 night in May 2019
Response from Miko on 22 May 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Miko on 21 May 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Loreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We make the right choice
Great location! Spacious room! Friendly and polite front desk service. Oh.. did i also mentioned that breakfast spread is good too!! I will love to be back again..
Stayed 2 nights in May 2019
Response from Miko on 14 May 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Snob

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fabulous. Rooms are HUGE. Breakfast is excellent
Stayed 3 nights in Apr 2019
Response from Miko on 30 Apr 2019
Dear Mr. /Mrs Snob Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
Hotel Soul is always my favourite hotel in Suzhou every time I visit. The hotel is aging as the years go by and this time there is a strange smell in the lobby area, could be the old city sewer pipes that affected it. Hope they can do something to remove the smell at the lobby.
Stayed 1 night in Apr 2019
Response from Miko on 29 Apr 2019
Dear Mr. /Mrs Anonymous Thank you for sharing your feedback regarding your stay with us. We are most concerned to hear that your stay with us did not live up to your expectation. Please be reassured we will spare no efforts in enhancing guest satisfaction, and we will certainly review your opinions thoroughly for continuous improvement. We sincerely hope to welcome you back and offer you a most pleasant experience next time you are in Suzhou. Please let us know and we will take good care of your stay. With warm regards, Fanny Wong Resident Manager

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Hotel is close to walking street with shopping and food. Within 15 walk is the old area. The hotel seems a little weird , but it works .Had the breakfast buffet , not a lot of options for a western, but better then nothing .
Stayed 1 night in Apr 2019
Response from Miko on 26 Apr 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and excellent staff service and very excellent breakfast plus very close to metro line.Very lovely hotel.I would recommend this hotel to anyone.
Stayed 3 nights in Apr 2019
Response from Miko on 26 Apr 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Location was convenient, next block was the walking street with lots of shops and food choices. The hotel is older. I recommend them to renovate it. However, the breakfast buffet was included. The staff was very friendly and helpful.
Stayed 3 nights in Apr 2019
Response from lisa on 23 Apr 2019
Dear Mr. /Mrs Sandra Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Kang Liong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel in Suzhou
Free courtesy shuttle service to & fro from Suzho Railway Station which was a big plus. Clean comfortable beds, excellent central location and very friendly stalff. However, breakfast choices could do with an improvement.
Stayed 2 nights in Apr 2019
Response from lisa on 22 Apr 2019
Dear Mr. /Mrs Kang Liong Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A great hotel in the centre of Suzhou. Close to shopping, sightseeing and the metro. Staff is friendly, English speaking and helpful. There is a restaurant and bar (with live music) in the hotel, as well as a gym. The rooms are spacious, quiet and nice decorated. Breakfast is outstanding, Chinese and Western food can be found. Overall I had a really pleasant stay and will be back for sure.
Stayed 2 nights in Apr 2019
Response from lisa on 16 Apr 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Excellent breakfast, location and spacious, clean room.
Stayed 4 nights in Mar 2019
Response from lisa on 8 Apr 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great as it is near guanqian street and the metro station. Clean room and friendly staff.
Stayed 2 nights in Mar 2019
Response from lisa on 1 Apr 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
In close proximity to shops and restaurants convenient for tourists. Cleaner so kind even gave my bag a wipe down to my surprise. Room not enough lighting consider furniture are black in color. Shower has no power, water-flow slow and little not seen in any hotel I had stayed before. Very disappointing. Heating preset @23C no airconditioning I have to switch off heating system to sleep in comfort.
Stayed 2 nights in Mar 2019
Response from lisa on 27 Mar 2019
Dear Mr. /Mrs Thank you for sharing your feedback regarding your stay with us. We are most concerned to hear that your stay with us did not live up to your expectation. Please be reassured we will spare no efforts in enhancing guest satisfaction, and we will certainly review your opinions thoroughly for continuous improvement. We sincerely hope to welcome you back and offer you a most pleasant experience next time you are in Suzhou. Please let us know and we will take good care of your stay. With warm regards, Fanny Wong Resident Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel around China
The hotel is very nice clean and beds are comfortable. Close to the walking street and old town, you can find all shops restaurants from local fast food to KFC, McDonald’s, Pizza Hut and upscale Chinese restaurants, also Walking to Pingjiang road.
Stayed 2 nights in Mar 2019
Response from lisa on 27 Mar 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

visitor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, stylish, great location. Helpful staff speak good-to-excellent English and are happy to help with tourist directions, taxis, translation as needed. Extensive breakfast buffet with ample Chinese and western choices. Quiet rooms but a bit hot (a/c not very effective). Overall, a very enjoyable experience - we would be happy to return.
Stayed 2 nights in Mar 2019
Response from lisa on 25 Mar 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from lisa on 2 Apr 2019
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards Fanny Wong Resident Manager