Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by Esenafrom epsom

met my expectations for the price

Posted 21-Jan-2015 on Hotels.com
First time staying was very nice. Relaxing and very quiet. We would definatly stay here again. Modern room spacious. Just what we were hoping for.
5 out of 5
Recommended
for Getaway With Friends
by Alexfrom London

brief but lovely

Posted 02-Jan-2015 on Hotels.com
arrived very late, night staff very friendly and helpful. Lovely comfy night, nice brekkie and a gorgeous view the following morning.
5 out of 5
Recommended
for Couples
by Peterfrom london

mercure box hill Burford bridge hotel

Posted 24-Nov-2014 on Hotels.com
Stayed for wedding night, arrived just after midnight and two guys on duty were amazingly helpful, checked us in quickly, showed us to the room and even organised food and champagne to help us celebrate a bit longer! Great service, very scenic location, overall, great hotel
5 out of 5
Recommended
for Personal Event
by N&Yfrom MK

Great surroundings

Posted 17-Sep-2014 on Hotels.com
A very comfortable stay in lovely green surroundings. The outdoor pool was a delight after our long walk in the hot weather. Just need a sauna and steam. There's room to put one in... The hotel room double bed was huge and comfortable that looked out on to the pleasant Green Garden, the bathroom immaculate with a deep bath. Breakfast was delicious. Variety and looked good in the lightly aired dining room. Restaurant was closed on the Sunday night when we wanted to eat but it wasn't a problem as the bar food was nice and the bar was a nice place to be in. Tasteful and neutral decor throughout newly refurbished hotel. Liked all the furnishings especially the two seater chair in the foyer. A very modern reception. Just thought it was a big old table at first. Check-in took a long time. No queue but staff seemed to find the laptop keyboard tricky. Liked the quietness of the place. Heard the loud music from the wedding party in the Tithe Barn but don't know when that stopped as I fell asleep. Hotel great for visiting Denbies Vineyard and Dorking ton centre as is within walking distance. We had a very enjoyable stay and would love to return again.
4 out of 5
Recommended
by A verified traveller

Perfect location for Box Hill and Denbies vineyard

Posted 15-Sep-2014 on Hotels.com
This is our second stay here, and we were wondering what to expect after the floods and subsequent revamp the hotel had gone through. It only reopened 2 weeks before our stay, so most things looked pristine. The bedroom was comfortable, and the bathroom was big. Unfortunately the shower wasn't really powerful enough, which was a shame as it had a monsoon shower head! The breakfast was really good. Next time we might book two nights so that we had time to use the very inviting pool....
2 out of 5
Recommended
by ARMECfrom PURLEY

Location

Posted 14-Oct-2013 on Hotels.com
Not a good stay, room was very small, and smelling of paint. Bathroom door still had wet paint, which got on our clothes. Considering we booked 3 month in advance, the room was not really aceptable, and in hind sight should have kicked up a fuss. Bathroom was again small, chipped bath, not enough towells, very little bath gel/ shampoo.Window blinds not private, and open to front veiw by passers by, noise from outside. Double bed but room only fit for one person. Wifi no good, TV stations limited. No lifts. Corridoors very tight when carrying bags. Food trays left in corridoors, not collected. Reception very slow.
4 out of 5
Recommended
for Families
by A verified traveller

Posted 20-Sep-2013 on Hotels.com
We enjoyed it very much
3 out of 5
Recommended
by cjbviolinfrom herts

Shabby but not chic

Posted 10-Sep-2013 on Hotels.com
The public areas were fine and the staff were all very helpful and polite. Breakfast was great with loads of choices. Dinner, however, was a disappointment. Overpriced, over seasoned and overcooked. The room could have been ok, but the carpets were grubby and there were crumbs on the floor. The minibar was nt switched on when we arrived and only contained two bottles of water, one of which was opened and some water was gone, the other had a faulty cap and we weren't able to open it. The pool looked good, but we didn't have time to try it. Great location for Denbies vineyard and perfect for Box Hill
4 out of 5
Recommended
by Niklas

This traveller left a rating score only Posted 10-Sep-2013 on Hotels.com
5 out of 5
Recommended
by A verified traveller

Posted 03-Sep-2013 on Hotels.com
Hotel was fine but the booking was not registered