Ratings based on 29 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
by ARMEC from PURLEY

Location

Posted 14-Oct-2013 on Hotels.com
Not a good stay, room was very small, and smelling of paint. Bathroom door still had wet paint, which got on our clothes. Considering we booked 3 month in advance, the room was not really aceptable, and in hind sight should have kicked up a fuss. Bathroom was again small, chipped bath, not enough towells, very little bath gel/ shampoo.Window blinds not private, and open to front veiw by passers by, noise from outside. Double bed but room only fit for one person. Wifi no good, TV stations limited. No lifts. Corridoors very tight when carrying bags. Food trays left in corridoors, not collected. Reception very slow.
4 out of 5
Recommended
for Families
by A verified traveller

Posted 20-Sep-2013 on Hotels.com
We enjoyed it very much
3 out of 5
Recommended
by cjbviolin from herts

Shabby but not chic

Posted 10-Sep-2013 on Hotels.com
The public areas were fine and the staff were all very helpful and polite. Breakfast was great with loads of choices. Dinner, however, was a disappointment. Overpriced, over seasoned and overcooked. The room could have been ok, but the carpets were grubby and there were crumbs on the floor. The minibar was nt switched on when we arrived and only contained two bottles of water, one of which was opened and some water was gone, the other had a faulty cap and we weren't able to open it. The pool looked good, but we didn't have time to try it. Great location for Denbies vineyard and perfect for Box Hill
5 out of 5
Recommended
by A verified traveller

Posted 03-Sep-2013 on Hotels.com
Hotel was fine but the booking was not registered
4 out of 5
Recommended
by krlm from York

Good venue for a special occasion

Posted 13-Jul-2013 on Hotels.com
We use this hotel and Restaurant for an annual Reunion Lunch .. This year we got off to a slow start as the Hotel and the Restaurant were both very busy so it was 20 mins before we could order a drink and another 20 mins before we could order our meal . However all went very well after that with an excellent meal , good wine selection and good service . All finished off with coffee in the lovely gardens with stunning views of Box Hill . The blazing sun helped as well
4 out of 5
Recommended
for Everyone
by A verified traveller

Pleasant and relaxing

Posted 28-Jun-2013
A pleasant and relaxing stay. Very friendly, helpful staff
4 out of 5
Recommended
by A verified traveller

Beautiful room

Posted 04-Jun-2013 on Hotels.com
We stayed in the Keat's room for the night of our wedding and stayed the breakfast the next morning. The room was stunning, beautiful huge bay window and a 4-poster bed, really comfy, great views.
5 out of 5
Recommended
for Business Travellers
by mayhew from Manchester

Excellent and welcoming hotel

Posted 03-May-2013 on Hotels.com
I've stayed at this hotel many times. The staff are very warm and welcoming, and the breakfast service is top notch! Freshly cooked to order when it's quiet enough. Really comfy beds, rooms are a good size and 10 minutes to the M25.
5 out of 5
Recommended
for Couples
by A verified traveller

Perfect romantic retreat

Posted 21-Apr-2013
Wish I could have stayed in my room for longer, it was so nice. Food was great, location and service was excellent. One of the nicest hotels I have stayed in.
5 out of 5
Recommended
for Everyone
by Mike from Vienna, Austria

Great Hotel

Posted 13-Feb-2013
Pros: Friendly staff
Location: Beautiful views
Excellent location near Box Hill for walking. Food was excellent Staff were helpful and friendly