Restaurant

Reviews of Mandolay Hotel Guildford

4 out of 5
Mandolay Hotel Guildford
36 - 40 London Road, Guildford, England

Reviews

8.0

Very good

Rating 10 - Excellent. 308 out of 849 reviews" "
Rating 8 - Good. 319 out of 849 reviews" "
Rating 6 - Okay. 130 out of 849 reviews" "
Rating 4 - Poor. 57 out of 849 reviews" "
Rating 2 - Terrible. 35 out of 849 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Blade

Liked: Cleanliness, property conditions & facilities
Amazing experience.
Stayed 6 nights in Jan 2024
Response from Matthew on 29 Jan 2024
Dear Blade,Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience during your stay at the Mandolay.Our team strives to provide the best possible service, and it's always rewarding to know that our efforts have contributed to our guests' satisfaction.We truly appreciate your kind words and the perfect rating. If your travels bring you back to Guildford, we would be honoured to host you again and ensure another exceptional experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Matthew on 29 Jan 2024
Dear David,We truly appreciate the perfect rating. If your travels bring you back to Guildford, we would be honoured to host you again and ensure another exceptional experience.

2/10 Terrible

Gabrielle

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matthew on 9 Jan 2024
Dear Gabrielle,Thank you for choosing the Mandolay Hotel for your stay, and for taking the time to provide feedback. We are sorry to hear that your experience fell short of expectations, as indicated by the 1 out of 5 rating.Your satisfaction is important to us, and we would greatly appreciate any additional details you could share about your stay. Understanding specific concerns would enable us to address and improve upon any issues you may have encountered.Our goal is to ensure each guest has a positive experience, and we value your feedback as it guides us in making the necessary adjustments. If there is anything we can do to make amends or address your concerns, please don't hesitate to contact us directly.We hope to have the opportunity to better serve you in the future.

6/10 Okay

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Community part of hotel very nice. Room basic though beds comfortable. Room for 3 people but only 2 coffee sachets milk etc Very hot and very noisy. Could hear people walking up staors next to us and people walking in room above and toilet flush loudly. Staff friendly.
Stayed 1 night in Dec 2023
Response from Matthew on 2 Jan 2024
Dear Emily,Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed the Mandolay and found our staff friendly. Your feedback regarding the room is important to us, and we appreciate your insights.I wanted to mention that our reception is available 24/7, and our team would have been more than happy to provide additional coffee, milk, or address any concerns you had during your stay. Please feel free to reach out to us next time; we're here to make your stay as comfortable as possible.We're sorry to hear about the noise disturbances and temperature issues in your room. We take these concerns seriously, and we'll investigate to ensure a more peaceful environment for our guests.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back.

10/10 Excellent

Nesrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matthew on 4 Jan 2024
Dear Nesrin,Thank you so much for taking the time to rate us with a perfect score of 5 out of 5! We appreciate your feedback and are delighted to hear that you had a positive experience during your stay.We hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there's anything we can do to make your next visit even more enjoyable, please let us know.

8/10 Good

Peter, Horndean

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No residents bar after 11pm. Very poor show
Stayed 1 night in Dec 2023
Response from Matthew on 15 Dec 2023
Dear Peter,Thank you for taking the time to share your feedback with us. We appreciate your perspective and apologise if our current arrangements fell short of your expectations.We want to assure you that we do offer drinks for our guests after hours; however, we provide this service exclusively through in-room service rather than operating a residents bar. We understand that this may not align with the preferences of all our guests, and we appreciate your understanding in this matter.Once again, thank you for choosing the Mandolay, and we hope to have the opportunity to welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit to this property, love the staff
Stayed 3 nights in Dec 2023
Response from Matthew on 2 Jan 2024
Dear Douglas,Thank you for choosing to stay with us again and for sharing your positive experience. We are delighted to welcome you back for a second visit, and we truly appreciate your loyalty.Our team strives to create a welcoming and memorable experience for every guest, and your kind words serve as great motivation.We look forward to hosting you again for many more enjoyable visits. Thank you for your ongoing support.

2/10 Terrible

MOSHFIQUR

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worste hotel
Worste hotel 1st time visit in my life...
Stayed 1 night in Dec 2023
Response from Matthew on 15 Dec 2023
Dear Moshfiqur,Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your stay did not meet your expectations, and we appreciate your feedback.We have thoroughly reviewed our records, and it appears that there were no reported issues during your stay. Our 24/7 reception team is always available to assist with any concerns or requests, and we regret that we were not made aware of any challenges you may have encountered. Please know that your comfort and satisfaction are our top priorities.If you could provide additional details or contact us directly, we would be grateful for the chance to address any specific issues. We sincerely hope you will consider giving us another opportunity to provide you with the excellent service that we strive to deliver.

8/10 Good

Andrew

Stayed 1 night in Dec 2023
Response from Matthew on 15 Dec 2023
Dear Andrew,Thank you for choosing the Mandolay Hotel for your stay and for taking the time to share your feedback. We're delighted to see that you enjoyed your experience with us, which is reflected in the 8 out of 10 rating.Your positive feedback is truly appreciated, and we're thrilled to have contributed to your overall satisfaction. We hope to have the pleasure of welcoming you back to the Mandolay Hotel in the near future and exceeding your expectations once again.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you a lovely stay we would Definatly stay here again the classic room is shall but so clean and has everything you want in the room. Breakfast was the best I’ve ever had and I’ve travelled the world..
Stayed 1 night in Dec 2023
Response from Matthew on 15 Dec 2023
Dear Susan,Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had a lovely stay with us and that you would consider returning in the future.It's especially rewarding to know that you found our classic room to be both comfortable and immaculately clean. We take great pride in providing a welcoming and well-equipped environment for our guests.We strive to offer a memorable dining experience, and it's an honour to be recognised as the best you've ever had, especially considering your extensive travels around the world.We appreciate your kind words and are excited about the prospect of hosting you again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Matthew on 15 Dec 2023
Dear Mark,We extend our sincere gratitude for selecting the Mandolay Hotel for your recent stay and for graciously providing your feedback. We are delighted to learn that you had a positive experience.Your positive comments are genuinely valued. We anticipate the opportunity to welcome you back to the Mandolay Hotel in the near future, with the aim of surpassing your expectations once again.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Matthew on 15 Dec 2023
Dear David,Thank you immensely for your stellar 10 out of 10 review! We are thrilled to hear that your experience at the Mandolay met or exceeded your expectations.Your perfect rating is a source of immense pride for our team, and we are delighted to have had the opportunity to contribute to your positive stay. It is our ongoing commitment to provide exceptional service, and your feedback reinforces our dedication.We look forward to the pleasure of welcoming you back in the future.

10/10 Excellent

Hayward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Matthew on 15 Dec 2023
Dear David,Thank you immensely for your stellar 10 out of 10 review! We are thrilled to hear that your experience at the Mandolay met or exceeded your expectations.Your perfect rating is a source of immense pride for our team, and we are delighted to have had the opportunity to contribute to your positive stay. It is our ongoing commitment to provide exceptional service, and your feedback reinforces our dedication.We look forward to the pleasure of welcoming you back in the future.

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by very happy staff. The hotel was spotless. The bed soooo comfortable. All in all a very lovely stay. Woukd happily return there
Stayed 1 night in Nov 2023
Response from Matthew on 15 Dec 2023
Dear Paula,Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that our cheerful team, spotless facilities, and comfortable beds all contributed to making your stay truly enjoyable.It is lovely to know that you had a very great experience, and we appreciate your kind words. We would be thrilled to welcome you back anytime!Once again, thank you for choosing the Mandolay. We can't wait to host you again!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, ok facilities
Excellent service. Building isn’t new but rooms were clean and pleasant.
Stayed 1 night in Nov 2023
Response from Matthew on 15 Dec 2023
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience with our staff and that you received excellent service during your stay.We acknowledge that our building may not be the newest, as the main part dates back to Edwardian times. However, it's heartening to know that you found your room clean and pleasant. Your comfort and satisfaction are our top priorities, and we're glad that our team's efforts contributed to a positive overall impression.Thank you for choosing us, and we look forward to hosting you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Matthew on 15 Dec 2023
Dear Guest,Thank you for taking the time to rate us a perfect 10 out of 10! We sincerely appreciate your positive feedback, and we're thrilled to hear that your experience with us met or exceeded your expectations.

8/10 Good

Gregg

Stayed 1 night in Nov 2023
Response from Matthew on 15 Dec 2023
Dear Gregg,We extend our sincere gratitude for selecting the Mandolay Hotel for your recent stay and for graciously providing your feedback. We anticipate the opportunity to welcome you back to the Mandolay Hotel in the near future, with the aim of surpassing your expectations once again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Matthew on 15 Dec 2023
Dear Chris,Thank you for taking the time to rate us a perfect 10 out of 10! We're dedicated to providing exceptional service and creating memorable stays for our guests, and your perfect score reaffirms our commitment. If there are any specific aspects of your stay that stood out to you, or if there's anything we can do to make your next visit even better, please feel free to share your thoughts with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Matthew on 15 Dec 2023
Dear Mark,Thank you for taking the time to rate us a perfect 10 out of 10! We extend our sincere gratitude for selecting the Mandolay Hotel for your recent stay. We are delighted to learn that you had a positive experience.We look forward to the pleasure of hosting you again in the future. Thank you for choosing the Mandolay!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, good location for town centre, good breakfast and overall pleasant stay.
Stayed 1 night in Oct 2023
Response from Matthew on 15 Dec 2023
Dear Paul,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and appreciated our nice team, convenient town center location, and enjoyed our breakfast offerings.Your positive comments are truly appreciated and motivate our team to continue providing excellent service. If there's anything specific that stood out during your stay or any suggestions you have for us to make your next visit even better, please feel free to share.We look forward to the opportunity of welcoming you back for another enjoyable stay. Thank you for choosing the Mandolay Hotel.

8/10 Good

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pay for parking on site. Really ?
Paying for parking on site ???? Shocking for guests staying overnight. Nice place. But noise from other rooms. Staff a little aloof on reception. But ok. Would stay again if they didn’t take the liberty of charging 15 pounds for your car
Stayed 1 night in Oct 2023
Response from Matthew on 15 Dec 2023
Dear Rakesh,Thank you for taking the time to share your feedback, and we appreciate your valuable insights. We're glad to hear that you found our hotel to be a nice place, and we apologise for any inconvenience you experienced during your stay.To address your concern about parking, we would like to highlight that we send pre-arrival emails to all guests, reminding them about our town centre car park. Additionally, we offer a complimentary drink at the bar for hotel guests who purchase a 24-hour parking ticket. We regret any confusion and apologise for any inconvenience caused by the parking charge.Regarding the noise and perceived aloofness at the reception, we take your comments seriously and will address these concerns with our team to ensure a more pleasant experience for all our guests.We genuinely value your feedback, and it is essential for us to learn how we can improve. If you decide to return, please feel free to reach out to us, and we will do our best to make your next visit even more enjoyable.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Pleasant hotel with friendly staff. Only disappointment was the room service which ended at 9pm.
Stayed 3 nights in Oct 2023
Response from Matthew on 15 Dec 2023
Dear Guest,Thank you for choosing the Mandolay for your recent business trip, and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be pleasant and our staff friendly.We apologise for any inconvenience you experienced with the room service hours. Your feedback is valuable, and we'll certainly take it into consideration as we continually assess and improve our services. We appreciate your input and look forward to the opportunity of welcoming you back for an even more enjoyable stay.

10/10 Excellent

Anne-Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, good bed & linen. Great service, polite & professional staff. Good breakfast.
Stayed 1 night in Oct 2023
Response from Matthew on 15 Dec 2023
Dear Anne-Marie,Thank you so much for taking the time to share your fantastic 5 out of 5 review! We're thrilled to hear that you enjoyed your stay and found our hotel modern, clean, and well-appointed.Your compliments on our comfortable beds, quality linen, and excellent service mean a lot to us. Our team strives to provide a welcoming and professional environment, and we're delighted to know that we achieved that during your visit.It's also wonderful to hear that you enjoyed our breakfast offerings. Your satisfaction is our top priority, and we appreciate your acknowledgment of our efforts.

10/10 Excellent

Jacqui

Stayed 1 night in Oct 2023
Response from Matthew on 15 Dec 2023
Dear Jacqui,Thank you for taking the time to rate us a perfect 10 out of 10! We look forward to the pleasure of hosting you again in the future. Thank you for choosing the Mandolay!

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the quirky room under the eaves and free tea/coffe on departure. Also parking arrangements with fee paid usable in bar so long as receipt is requested from machine. Need many more teabags in the room though. We checked in late and tired and forgot to ask for extras from reception. Easier all round if there were at last 4 in the room.
Stayed 1 night in Oct 2023
Response from Matthew on 15 Dec 2023
Dear Angela,Thank you for choosing to stay with us and for sharing your valuable feedback. We're delighted to hear that you enjoyed the unique charm of our room and appreciated the complimentary tea and coffee upon departure.Please know that our reception team is available 24/7, and they would have been more than happy to provide you with additional teabags had we been informed during your stay.Also, it's great to know that you found our parking arrangements convenient. Thank you for choosing us, and we look forward to hosting you again.

10/10 Excellent

Chauncey

Stayed 3 nights in Oct 2023
Response from Matthew on 15 Dec 2023
Dear Chauncey,Thank you for taking the time to rate us a perfect 5 out of 5! We look forward to the pleasure of hosting you again in the future. Thank you for choosing the Mandolay!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken Bed and Hotel Refused To Compensate
Disgraceful Guest Relations Team. At check-out I informed the person on reception that the bed was broken (something I only noticed upon getting in bed at 1am once my infants were asleep and could not do anything about) and would need to request a refund since it was a terribly uncomfortable night's sleep. The person at reception called someone else over who handed me a business card and said I would have to email the guest relations manager to request the refund. Stupidly, I thought they would act in good faith and so left with the business card thinking it would be handled professionally. The guest relations manager denied that the bed was broken (even with my photographic evidence) and refused any refund. I have gone back and forth many times to give them the opportunity to make it right and offer some kind of compensation, but they are not willing to refund a single penny or offer any alternative compensation. I've never experienced such awful customer service. The room we were given was very different to photos, very outdated. The worst part is, we were originally in a nicer, smaller room, but upon checking in, the duty manager saw that we had two babies and offered us a family room, which we said yes to as they did not have enough travel cots at the hotel. Do yourself a favour and chose the Harbour Hotel in Guildford instead. A business is nothing without good customer service.
Stayed 1 night in Apr 2023

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room had awful noise, maybe heating vent > and I am a heavy sleeper, spoke to sweet girl on reception, moved and all great, Reception and bar staff all exceptional.
Stayed 4 nights in Sep 2023

8/10 Good

Denice

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice room, good location within easy reach of centre. Could have accommodated a larger bed in room 84 and the shower is slightly odd being in middle of the bath which means the taps interfere with the space. Overall though, great spot to access Guildford with reasonable prices.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are happy to help you.
Stayed 1 night in Sep 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very good hotel. Staff friendly and professional. Breakfast had a good choice, all very fresh. Pleasant bar. No complaints from me.
Stayed 2 nights in Sep 2023

4/10 Poor

Daisuke, Culver City

Stayed 3 nights in Sep 2023

10/10 Excellent

Prakriti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Gareth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, convenient
Nice, clean, comfortable air-conditioned room. Bathroom on the small side but adequate. Excellent service from Arvi on reception.
Stayed 1 night in Sep 2023

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Disappointing stay.
I booked my wife and I in for one night as we had a family function to attend. I booked an executive room for a nicer experience, however, we were given a room with a disabled access bathroom and this meant no bath and much of the bathroom taken up with stools and seats. Not what i was expecting or wanted. The room was ok, but the tv was too far from the bed. It was a Saturday night and the DJ music was very loud in our room, again this was not expected or wanted. Overall, a disappointing stay.
Stayed 1 night in Aug 2023

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is expensive
Stayed 1 night in Aug 2023

10/10 Excellent

Amit

Stayed 1 night in Aug 2023

10/10 Excellent

GRAHAM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

GRAHAM

Stayed 1 night in Aug 2023

10/10 Excellent

Deirdre

Stayed 1 night in Aug 2023

10/10 Excellent

Audrey

Stayed 1 night in Aug 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice property, it seems it has been modernised fairly recently - in our room there were USB C charging ports by the bed as well as USB A and standard sockets. The bathroom was nice and the shower was a decent pressure. Staff were friendly, breakfast was good quality and overall it has been a great stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Anita

Stayed 1 night in Jul 2023

10/10 Excellent

Lindiwe

Liked: Staff & service, amenities, property conditions & facilities
Lovely place to stay my only problem is there is no lift and carrying my case up the stairs to the 2nd was a bit draining . The staff are very nice and kind from the reception to the bar and restaurant. I will definitely come again 😊
Stayed 2 nights in Jul 2023

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love the location, the room we had was described as 'snug' and it certainly was. We decided to have a drink in the bar after a concert at GLive and were ignored by the bar staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Selina

Stayed 2 nights in Jul 2023