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Reviews of Days Inn by Wyndham Sevenoaks Clacket Lane

3 out of 5
Days Inn by Wyndham Sevenoaks Clacket Lane
Roadchef Motorway Service Area, M25 Westbound, Westerham, England

Reviews

7.8

Good

Rating 10 - Excellent. 197 out of 646 reviews" "
Rating 8 - Good. 269 out of 646 reviews" "
Rating 6 - Okay. 113 out of 646 reviews" "
Rating 4 - Poor. 43 out of 646 reviews" "
Rating 2 - Terrible. 24 out of 646 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Days Inn Sevenoaks on 23 Mar 2024
Good evening. Thank you for taking the time to leave us a review. We're glad you enjoyed the stay! We hope to see you again soon, Kind regards, Days Inn Sevenoaks

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and good value. Although located at the services we did not hear any noise. Bed was very comfortable. The services themselves felt run down with a lack of places to eat as many of them were shut. However good pub in Westerton which was only 5 mins away using the key code to exit and enter through Clacket Lane
Stayed 2 nights in Mar 2024
Response from Days Inn Reception on 17 Mar 2024
Dear Andrea,Thank you for taking the time to leave us a review. I'm glad you found the room good value for money. I do apologise about the food places being closed - this was due to m25 roadworks which meant that we expected less customers so management closed down a few of the services early.Thank you again for the review and we hope to see you again soon,

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Reception on 18 Mar 2024
Thank you very much for the review Glenda, we hope you'll come back soon.Kind regards,Days Inn Sevenoaks

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for enroute to Gatwick avoiding morning traffic from home
Stayed 1 night in Mar 2024
Response from Reception on 13 Mar 2024
Thank you for the review Christine - We're glad you enjoyed the stay and found the location good for Gatwick!We hope to see you again soon,Kind regards,Days Inn Sevenoaks

8/10 Good

Gillan

Travelled with family
Liked: Cleanliness, staff & service
The staff were very helpful. The room was clean. The bed was comfortable. Although the room was clean the building really needs an update. There also needs to be more electricity sockets and phone charging facilities in the rooms, particularly beside the bed. Most hotels have this facility. Also room keys need to be updated. Very few hotels use traditional keys now.
Stayed 1 night in Mar 2024
Response from Reception on 3 Mar 2024
Dear Gillian,Thank you very much for taking the time to leave us a review. We're glad you found the staff helpful and the room clean and comfortable. We largely agree that the hotel needs to be brought up to modern standards and we are hoping to be next on the list for a refurbishment!Kind regards,Days Inn Sevenoaks

6/10 Okay

Jonathan

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Really friendly staff, large clean room with 2 coffee options, and big TV. However, these motorway services are really run down. They have really poor food options and an appalling supermarket. The hotel is in need of a refresh, the carpets look sticky! As a cheap place to sleep it is fine, but the hotel and general services seem like something from 20 years ago.
Stayed 1 night in Feb 2024
Response from Reception on 29 Feb 2024
Dear Jonathan,Thanks for taking the time to leave us a review - I'm thrilled you found our staff friendly. We are due a full refurbishment in the near future so we hope to see you again then!Kind regards,Days Inn Sevenoaks

2/10 Terrible

graham

Travelled with partner
Disliked: Cleanliness, staff & service
Arrived very late, as I had phoned and let them know. No one to check us in for ages! Room was no smoking but smelt of stale cigarettes Despite being 0 degrees the heating wasn't on
Stayed 1 night in Feb 2024
Response from Reception on 25 Feb 2024
Dear GrahamI'm sorry about your experience staying with us. We have staff at reception 24/7 but as we work alone sometimes we can take some time to get back to reception from doing other jobs. I do apologise about your wait. The hotel is completely non-smoking and I will take a look into this issue.We are due a refurbishment in the near future and we hope you will come back to try us again.Kind regards,Days Inn Sevenoaks

10/10 Excellent

Olivia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop off point with food and shops nearby
Stayed 1 night in Feb 2024
Response from Days Inn Reception on 11 Feb 2024
Dear Olivia,Thank you for taking the time to leave us a review - we really appreciate good feedback!Kind regards,Days Inn Sevenoaks

6/10 Okay

B

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were very helpful and friendly. Unfortunately the facilities look like they have been forgotten by the company. Printer didn't work on arrival, not did the card machine or the reception keyboard. Wasn't expecting much for the price and the room was fine. Bed was actually very comfortable
Stayed 3 nights in Jan 2024
Response from Days Inn Reception Team on 11 Feb 2024
Dear Ben,Thank you for taking the time to leave us a review. I'm glad found the staff helpful and friendly. We are looking into some refurbishment plans which we hope will bring our facilities up to date. We hope you will come back and visit us then!Kind regards,Days Inn Sevenoaks

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Days Inn Sevenoaks on 11 Feb 2024
Thank you for the review, we hope to see you again soon!

6/10 Okay

Claire

Liked: Staff & service
Was okay, nice comfortable bed, toilet handle broken , shower didn’t seem to change temperature & a loud buzzing during the night & the morning. But lovely staff & ok for the price
Stayed 1 night in Jan 2024
Response from Days Inn Sevenoaks on 11 Feb 2024
Dear Claire,Thank you for taking the time to leave us a review. I'm sorry the shower wasn't up to standard, we will investigate this issue. I'm thrilled you found the staff lovely. We hope to see you again soonKind regards,

6/10 Okay

Samantha

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Days Inn Sevenoaks on 11 Feb 2024
Thank you for leaving a review! We hope to see you again soon.

2/10 Terrible

Claire

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Courtney on 21 Dec 2023
Good AfternoonWe appreciate all feedback.Reception Team

4/10 Poor

Steven

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Courtney on 21 Dec 2023
Many Thanks for the feedback.

6/10 Okay

Dora

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed here a few times but it’s now showing it’s age. Stair carpet is worn out, now grubby. Room was clean, fresh bedding and fluffy white towels, but taps dripped and toilet seat just came off. The staff were helpful and professional. It’s a budget hotel and we paid a budget price but not sure we’ll stay again until renovated.
Stayed 1 night in Nov 2023
Response from Courtney on 28 Nov 2023
Good MorningWe appreciate all feedback, We are due to have the Hotel refitted in the near future. Did you speak to reception regarding the hotel seat and taps? We do have onsite Maintenance who could have looked at this.We are pleased you found the reception team helpful and professional.

8/10 Good

Alun

Business traveller
Liked: Staff & service, property conditions & facilities
Poor cleaning under the desk area, spiders in cobwebs, apart from that it was okay
Stayed 1 night in Nov 2023
Response from Courtney on 28 Nov 2023
Good MorningWe are sorry you experienced some cleaning issues upon your stay, Did you speak to reception at the time. Reception would have been able to move you rooms.#We appreciate the honest feedback.

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Courtney on 28 Nov 2023
Good MorningMany thanks for the review.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, clean and comfortable. Was a good location for where I needed to be.
Stayed 2 nights in Nov 2023
Response from Courtney on 28 Nov 2023
Good MorningMany thanks for the feedback, We are pleased you found the staff nice and welcoming and the location good for what you need.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
Very helpful staff. We arrived early for check in and they gave us a cup of tea while we waited.
Stayed 2 nights in Nov 2023
Response from Courtney on 28 Nov 2023
Good MorningMany thanks for the feedback, We are pleased you enjoyed your stay. We look forward to seeing you in the future.

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service
Very helpful staff
I received a very friendly welcome on arrival. During the night i had some issues and went to see reception. I was greeted by Liam on the desk and he was fantastic. So helpful in resolving my issue and then making sure i had everything I needed. Some of the best service I've ever received.
Stayed 1 night in Oct 2023
Response from Courtney on 28 Nov 2023
Good MorningMany thanks for the feedback, We are pleased you found Liam extremely helpful, We will pass this onto him. We hope to see you potentially in the future.

10/10 Excellent

karen

Stayed 1 night in Nov 2023
Response from Courtney on 28 Nov 2023
Many Thanks for the review.

10/10 Excellent

Gabriela

Stayed 1 night in Oct 2023
Response from Courtney on 28 Nov 2023
Many thanks for feedback

4/10 Poor

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unpleasant stay
Not the best customer service, stairs dirty. In the room carpet dirty, rip in curtains, stains on towels, door chain broken and flickering bulbs. Will not be staying again.
Stayed 1 night in Oct 2023
Response from Courtney on 28 Nov 2023
Good MorningWe are sorry you experienced such bad experience while staying with us at Days Inn Clacket lane. Can i ask did speak to Reception regarding this upon finding numerous issues?Reception would have been able to potentially move you rooms or deal with any complaints at the first point.

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Courtney on 24 Oct 2023
Many thanks for the feedback. We look forward to the potential of you staying with us in the future.Kind RegardsCourtneyDays Inn Clacket Lane, Sevenoaks

8/10 Good

EDDIE

Stayed 1 night in Oct 2023
Response from Reception on 18 Oct 2023
Hi Eddie, Thanks for your score review.Kind RegardsRos, ReceptionistDays Inn Sevenoaks

4/10 Poor

Maruta

Business traveller
Disliked: Cleanliness, property conditions & facilities
Terrible 😣
Room was not properly cleaned. Smell was terrible in room
Stayed 1 night in Oct 2023
Response from Courtney on 16 Oct 2023
Good MorningWe appreciate all feedback.Did you contact reception team to make them aware of this issue regarding the rooms?Reception would have tried ton resolve the issue and potentially moved you rooms.Kind RegardsCourtney Receptionist

6/10 Okay

Jason

Liked: Cleanliness, staff & service
It was fine. Pretty average yet affordable. I would recommend.
Stayed 1 night in Oct 2023
Response from receptionist on 15 Oct 2023
Hi Jason, Thanks for your review. Kind Regards RosReceptionistDays Inn Sevenoaks

2/10 Terrible

Aamir

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
When I entered the room there was very strong smell of rotten eggs . I asked the receptionist why there is such bad smell in my room he said the hotel had a good cleaning service and it is the smell of chemicals which are still in the room. I asked him will it effect my health he said no. I slept in the room for one night woke up feeling sick. Next day I went outside to inspect where this smell was coming. I was shocked that there was sewerage leaking all around the hotel. I caught them red handed then they gave me another room but problem was still the same. When I left the hotel I was sick with my family we all were sick. Please close this place it is serious risk of harm to physical and mental health. All the hotel staff is ill but they don’t say anything because of the fear of losing their jobs
Stayed 2 nights in Oct 2023
Response from Jodie - Manager on 12 Oct 2023
Hello, Thank you for the review. As mentioned when I spoke to you, at the hotel, I am very sorry about your 1st night's stay. I have spoken to my receptionist who you spoke with that night and I agree, that he should of moved your room there and then. You was moved the following morning into another room and you came and spoke to me later that day. I did offer you a refund for your full first night's stay and you asked for a free night stay instead. I did this for you, as a way to say we was sincerely sorry for what you had encountered. You never complained about the 2nd room to me, at the time, otherwise something else could of been put in place for you. You stayed in the same room for 2 nights. I saw you on check out as well and you still didn't mention anything.I can also confirm that neither myself or any of my staff are ill, espically when it comes to the hotel. I felt I did everything I could for you at the time and you seemed happy with that when we spoke. I sincerely apologise for the issues and smelt that you had experinced and we are getting it investigated into.Thanks again for the review. Kind RegardsJodieHotel ManagerDays Inn By Wyndham Sevenoaks

10/10 Excellent

Michelle

Stayed 1 night in Oct 2023
Response from Courtney on 6 Oct 2023
Many ThanksCourtneyReception Team

2/10 Terrible

Kiran

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Myself and my two children arrived very late at 2:00 a.m. in the morning at the hotel. I have found the reception staff to be very friendly and kind when checking in. We were checked into room 5 and as we got ready to go to bed both my children had fallen as deep asleep. I got into the bed. I realised there was a really weird that smell only to find a massive patch of wet area on the bed. We were all very tired and it was 40 late for me to move rooms or even complain about the situation. So I slept with my two children on a sofa bed. The next morning I got up and told reception as we were leaving the situation. The only response I got was I'm really sorry and we've had this happen a few times. The cleanliness of the hotel really needs looking at and some of the fixtures definitely need to be upgraded as there is a horrible dump and stinky smell coming from the bathrooms and the bed.
Response from Courtney on 9 Oct 2023
Good MorningI am sorry to hear about the experience you had with us at Days Inn Clacket lane. I am going to pass this onto our Hotel manager to investigate and look into regarding the damp bed.Hopefully you should hear from her in due course.Kind RegardsCourtneyReceptionistDays Inn Clacket Lane

8/10 Good

Paulius

Stayed 1 night in Sep 2023
Response from Courtney on 6 Oct 2023
Many ThanksCourtneyReception Team

6/10 Okay

Gregory

Travelled with family
Disliked: Staff & service, property conditions & facilities
Smell bad, really old, shower didn’t work well It’s okay for the price
Stayed 1 night in Sep 2023
Response from Courtney on 6 Oct 2023
Many Thanks For the feedback, We are sorry you wasn't fully satisfied with the stay.We take feedback on board and look at how we can improve on this in the future.CourtneyReception Team

6/10 Okay

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice staff, rooms are clean and not too noisy but smell and feel damp. There is no onsite breakfast, just a mac donalds next door.
Stayed 2 nights in Sep 2023
Response from Courtney on 28 Nov 2023
Good MorningMany thanks for the feedback. We are pleased you found the staff nice and rooms clean.We apologies regarding the damp and mould, did you contact reception regarding this. Potentially we could have got you moved to another room.

8/10 Good

Gillian

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Convenient
Stayed 1 night in Sep 2023
Response from Courtney on 25 Sept 2023
Many thanks for the feedback.Kind RegardsCourtneyReceptionist

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Courtney on 25 Sept 2023
Many thanks for the feedback.Kind RegardsCourtneyReceptionist

2/10 Terrible

Lez

Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 1 night in Sep 2023
Response from Courtney on 25 Sept 2023
Good MorningMany thanks for you feedback, we respect all good and bad reviews.Are you able to express to us what was terrible regarding your stay with us. We can have a look at what we can improve on going forward.Kind RegardsCourtney HuntDays Inn Clacket Lane, Sevenoaks

6/10 Okay

Aliaksandra

Travelled with group
Liked: Staff & service
Electrical safety needs to be addressed
The room was dusty and worn out but that was not the issue. The bathroom switch gave electric shocks when touched, it is really dangerous. They need to carry electrical safety check on the ground floor.
Stayed 1 night in Sep 2023
Response from Courtney on 25 Sept 2023
Good MorningMany thanks for the feedback, We have reported this to our repairs team who will be making a fully investigation into this.We have removed the room you was booked into until this is fully resolved.We are sorry you did not have the best experience with your stay with us at Days Inn Clacket Lane, Sevenoaks,Kind RegardsCourtneyReceptionist

8/10 Good

Roberta

Stayed 1 night in Sep 2023
Response from Courtney on 25 Sept 2023
Many Thanks for the feedback.

10/10 Excellent

Christine

Stayed 1 night in Sep 2023
Response from Courtney on 25 Sept 2023
Many Thanks for the feedback.

10/10 Excellent

Peter

Stayed 1 night in Sep 2023
Response from Courtney on 8 Sept 2023
Good EveningWe appreciate all feedback, We are pleased you enjoyed your stay with us.We hope to see you again in the future.Kind RegardsDays Inn Clacket Lane, Sevenoaks

2/10 Terrible

David

Stayed 1 night in Sep 2023
Response from Courtney on 8 Sept 2023
Good Evening,We appreciate all feedback. Thank you

4/10 Poor

Amy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff where friendly at all times. Room wasn't tidy or clean on arrival and ants in room all over items, cleaner threw away some items needed. Curtain pole was broken so was a gap reducing privacy
Stayed 3 nights in Aug 2023
Response from courtney on 23 Aug 2023
Good AfternoonWe appreciate all feedback, We apologies if the room was not up to expectation. We will feed this back to our housekeeping team to look at resolving this for future issues.We would advise any issues to speak to reception if you didn't do this at the time to discuss what options may have been available to you.Kind RegardsCourtneyDays Inn Clacket Lane, Sevenoaks

6/10 Okay

Christine

Travelled with family
The room needed attention, toilet coming away from the wall and light bulbs needed replacing
Stayed 1 night in Aug 2023
Response from Courtney on 23 Aug 2023
Good AfternoonWe appreciate all feedback at Days Inn Clacket Lane, Sevenoaks.We apologies if the bathroom facilities was not up to standard, we will feedback to our repair team to review this. We will also look at replacing the bulbs.Kind RegardsDays Inn Clacket lane, Sevenoaks

8/10 Good

Kenneth

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Reception on 9 Aug 2023
Dear Kenneth,Thank you for the review! We're thrilled you had a good stay and we hope to see you again.Kind regards,Days Inn Sevenoaks

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Old, damp hotel
Bed was uncomfortable. The smell was very musty. It was literally at a rest stop. The hotel still has physical keys!
Stayed 1 night in Aug 2023
Response from Reception on 8 Aug 2023
Dear Guest,Thank you for taking the time to leave us a review. We're sorry that you did not have a great experience staying here with us. We do have a refurbishment coming next year so we hope to see you again in the future!Kind regards,Days Inn Sevenoaks

8/10 Good

Gareth

Stayed 1 night in Jul 2023
Response from Reception on 2 Aug 2023
Thank you for the review Gareth, we hope to see you again soon!

8/10 Good

Juerg

Travelled with family
Liked: Cleanliness, amenities
The athmosphere in the highway stop is nice and homey. The hotel is simple and friendly. Could use a renewal. All good. Including low price and practical location.
Stayed 1 night in Jul 2023
Response from Reception team on 31 Jul 2023
Dear Juerg,Thank you very much for taking the time to leave us a review. We're thrilled you enjoyed the atmosphere at the services and found the hotel friendly! You'll be glad to hear that we are due a refurbishment next year and we will hopefully see you again then.Kind regards,Days Inn Sevenoaks

4/10 Poor

Matthew

Stayed 1 night in Jul 2023
Response from Reception on 31 Jul 2023
Dear Matthew,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Sevenoaks. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.It is our hope that you will give us the opportunity to serve you again in the future,Kind regards,Days Inn Sevenoaks

8/10 Good

Val

Travelled with family
Liked: Staff & service, amenities
It was great for a quick break in the journey. Trying to get to the other side was a little stressful the route marking was not always clear especially in the dark. We found it in the end
Stayed 1 night in Jul 2023
Response from Reception on 31 Jul 2023
Dear Val,Thank you for the review. We're glad you found the stay enjoyable and good for a quick break in your journey! We do apologise about the signage this is something we are looking to resolve as soon as possible.Kind regards,Days Inn Sevenoaks

8/10 Good

Joseph

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
We liked pretty much everything at the Inn apart from the fact that the reception area was nice and welcoming but once you passed through to go to the rooms it was filthy. The carpet up the stairs appeared not to have been hoovered for months if ever and the treads,which had some form of dark material covering ,was also filthy. A good hoover and scrubbing would make all the difference. The curtains in the room needed ironing .
Stayed 2 nights in Jul 2023
Response from Reception on 22 Jul 2023
Dear Joseph,Thank you very much for taking the time to leave us a review. We're glad you enjoyed the stay and you'll be glad to hear we have a professional carpet cleaner coming next week to clean the corridors and stairs!We hope to see you again,Kind regards,Days Inn Sevenoaks