Property amenity

Reviews of The Sebel Noosa

4.5 out of 5
The Sebel Noosa
32 Hastings Street, Noosa Heads, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 830 out of 1369 reviews" "
Rating 8 - Good. 407 out of 1369 reviews" "
Rating 6 - Okay. 82 out of 1369 reviews" "
Rating 4 - Poor. 37 out of 1369 reviews" "
Rating 2 - Terrible. 13 out of 1369 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exemplary customer service. Spacious accommodation with first class amenities
Stayed 4 nights in Feb 2024
Response from Agustina Gianni on 28 Feb 2024
Dear Roger, Thank you for your review!At The Sebel Noosa, we strive to provide an unparalleled experience for our guests, ensuring comfort, luxury, and the highest standard of service.Should you have any specific needs or requests to make your stay even more comfortable, please feel free to reach out to us at any time. Our team is dedicated to ensuring your time with us is memorable and tailored to your preferences.Thank you for choosing The Sebel Noosa, and we look forward to continuing to exceed your expectations.Warmest regards,

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our second visit here and it was perfect! Great location. Superb staff, very patient and helpful. Clean, functional and an exceptionally comfortable bed. Well appointed kitchen with grocery across the street. Safe underground parking. Great value!
Stayed 2 nights in Feb 2024
Response from Agustina Gianni on 28 Feb 2024
Dear Linda, Thank you immensely for your kind words and for choosing The Sebel Noosa once again for your stay. We are thrilled to hear that your second visit with us was perfect and enjoyable.It brings us joy to know that our team members contributed to making your stay memorable. We take pride in providing clean, functional accommodations with exceptionally comfortable beds to ensure our guests' utmost satisfaction.Your feedback motivates us to continue delivering great value and exceptional experiences to our guests.We look forward to welcoming you back to The Sebel Noosa for your next visit, and we're committed to ensuring it's just as wonderful as your previous stays.Warmest regards,

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms are spacious but need an update. Pool is too small for the property. Housekeeping should refill coffee and toilet paper daily.
Stayed 3 nights in Dec 2023
Response from The Sebel Noosa Team on 18 Feb 2024
Hello Nicholas,Thanks for letting us know where we can do better, and we hope your stay was a pleasant one. We do apologise for the inconvenience with the amenities not being refilled every day.The Sebel Noosa Team

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our accommodation was very spacious and staff helpful. Patrolled area of Noosa beach across the road. There were some issues with TV and Foxtel that staff seem to be aware of. We would stay here again.
Stayed 5 nights in Nov 2023

6/10 Okay

Melissa

Stayed 1 night in Nov 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Sebel was undergoing renovations during our stay. Complimentary secure parking made coming and going easy. The staff were unfailingly professional and personable. The room had a kitchen and laundry. We had river views over the river from our balcony. With the front exiting on to Hastings Street , we were within an easy walk of the cafes and restaurants and the beach itself.
Stayed 4 nights in Nov 2023
Response from Amelie on 5 Dec 2023
Dear Donna,We very much appreciate your comments regarding your stay at the Sebel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Laylah on 27 Nov 2023
Hi Susan, Thank you for your review. We hope to welcome you back to Sebel for your next Noosa visit! Regards, Laylah, Assistant Manager

8/10 Good

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
It was fine. Just a bit messy with the upgrading works going on.
Stayed 5 nights in Oct 2023

2/10 Terrible

Rob

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Lawrence

Stayed 2 nights in Oct 2023
Response from Laylah on 27 Nov 2023
Hi Lawrence, Thank you for your feedback on your recent stay. We hope to welcome you back to Sebel for your next Noosa getaway. Warm Regards,Laylah, Assistant Manager

2/10 Terrible

Jennifer, Seaforth

Stayed 5 nights in Oct 2023

10/10 Excellent

Glenn

Travelled with family
Liked: Property conditions & facilities
We really enjoyed our stay.
Stayed 4 nights in Sep 2023
Response from Laylah on 9 Oct 2023
Hi Glenn, We are so glad to hear you enjoyed your recent stay with us! We hope to welcome you back once our renovation are complete. :) Kind Regards,Laylah, The Sebel Noosa

10/10 Excellent

Josh

Stayed 2 nights in Sep 2023

6/10 Okay

Matthew

Travelled with partner
Booking made 2 months in advance. Hotel then sent a text message to say no pool use during period of stay along with maintenance works being done on buildings. Workers commenced at 6:30am so no rest time which was the entire reason to get away and still charged premium price. Very disappointed by both your website and hotel
Stayed 2 nights in Sep 2023

2/10 Terrible

John

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We found out after we had booked the hotel is under going major renovations and also the swimming pool was closed. When we got to the hotel the noise was evident but we were reassured our room would be quiet. It was not. when and asked to be moved but was then told there were no quiet rooms. We asked to be cancelled and refunded which they agreed too immediately. They should have been more upfront with the situation.
Stayed 2 nights in Sep 2023

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness
Would have been nice if it was presented clean there was food left in freezer and dishwasher was dirt and hair in the bathroom it was mopped but not vacuumed sun standard compared to all my other Noosa experiences
Stayed 1 night in Aug 2023
Response from Sebel Reception on 1 Sept 2023
Dear Maria,Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
When booking online would have been good to know that the facilities were under reconstruction
Stayed 3 nights in Aug 2023

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Central to area we wished to stay in.
Stayed 7 nights in Jul 2023
Response from Laylah on 7 Aug 2023
Hi Tony,Thank you for your feedback on your recent stay at The Sebel Noosa. We hope you welcome you back.Kindest RegardsLaylah, Assistant Manager

8/10 Good

Elisa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Graeme, na

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was lovely and comfortable. Staff were professional. But unfortunately, Wotif failed to mentioned that the property was under some major renovations during the booking process. So this meant that all the facilities were out of action during our stay. Very disappointing
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, amenities
Stayed 2 nights in Jul 2023

8/10 Good

Hope

Travelled with family
Liked: Cleanliness, amenities
The staff was fantastic! Super friendly and helpful! I’m sure that the property is normally a 5* but is under construction so the experience wasn’t what it could have been.
Stayed 1 night in Jul 2023

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
With the pool out of action and the noise way worse than back at Easter, relaxing was near impossible. Plus many parents had decided the spa pool was a creche, leaving their kids unattended for hours, assuming other adults would keep an eye on them. Some of the older kids were great, very polite and fun to chat with, but younger ones should always have an adult known to them present. Staff were lovely as unusual. Location is good. Would expect that increased amount of noise and lack of facilities, and need to be away from rooms from 8am-4pm daily) to reflect more in the price. I felt very sorry for those with kids 4-12 and no pool.
Stayed 4 nights in Jun 2023

8/10 Good

Brittany

Liked: Cleanliness
My partner and I enjoyed a lovely stay at the Sebel. We knew that that swimming pool was out of action, however, we were also disappointed when we went to use the spa, that it was also not working. This was not communicated to us, and we needed to ring reception to find out if there were any issues with the spa.
Stayed 1 night in Jul 2023
Response from Amelie on 9 Jul 2023
Hi Brittany,We apologize for the unexpected spa outage, and that it was not communicated to you. We are so glad to hear that other than the spa, you had a lovely stay.Warm regards,AmelieGuest Service Agent

6/10 Okay

Melat

Stayed 2 nights in Jul 2023

10/10 Excellent

JACQUELINE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Awesome position. Despite the short term renovations the staff were soooo lovely and accommodating and bent over backwards to help and support
Stayed 9 nights in Jun 2023
Response from Claire on 7 Jul 2023
Hi Jacqueline, Wow, thank you for such fabulous feedback! I will pass your comments onto my Team as I'm sure they will be thrilled to hear their amazing service did not go unnoticed.Thank you so much & looking forward to welcoming you back to Sebel Noosa in the future.Kind Regards,Claire Willoughby

4/10 Poor

Trent

Disliked: Cleanliness, amenities, property conditions & facilities
Needs renovations
Stayed 1 night in Jul 2023
Response from Claire on 7 Jul 2023
Hi Trent,We are currently undergoing a major re-tiling, lighting and water feature renovation!Looking forward to showing you in 2024.Kind Regards,Claire Willoughby

4/10 Poor

Paul

Stayed 4 nights in Jun 2023

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, room comfort
Great place, great location. Will dedicate come back.
Stayed 5 nights in Jun 2023
Response from Laylah on 27 Jun 2023
Hi Nathan, Thank you for your amazing feedback. We look forward to welcoming you back to Noosa Sebel soon! Regards,Laylah, Assistant ManagerThe Sebel Noosa

8/10 Good

Michelle

Travelled with partner
Location is fabulous. Property is undergoing upgrades to all paved areas so it was not at its best although every effort was made to minmise thr impact on guests. Apartment wa clean and tidy but could also do with an upgrade.
Stayed 4 nights in Jun 2023
Response from Amelie on 19 Jun 2023
Dear Michelle,We very much appreciate your comments regarding your stay at the The Sebel Noosa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We were given our rooms keys, the room was still being cleaned, when we returned the issued keys didn’t work. Went to use the TV, batteries flat in remote control.
Stayed 1 night in Jun 2023
Response from Laylah on 27 Jun 2023
Hi Mark, Thank you for taking the time to provide feedback on your recent stay. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.We hope to welcome you back to The Sebel Noosa in the near future! Kindest Regards,Laylah, Assistant Manager

10/10 Excellent

Virginia B

Stayed 9 nights in May 2023
Response from Amelie on 30 May 2023
Dear VirginiaWe are so happy to hear you enjoyed your stay with us.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

6/10 Okay

Giuliano

Liked: Cleanliness
Disappointed
Didn’t know about renovations until after booking. The reception / foyer renovations together with the construction next door - room facing site and workers - made the stay uncomfortable. Would never of stayed if known.
Stayed 1 night in May 2023

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It should be mentioned when buying breakfast at this hotel that it is a voucher for the close by Aromas Cafe, which is great. The voucher is given on arrival, it has limited choices for breakfast and does not include drinks and you pay extra for Eggs Bennie. The cafe prices are very reasonable and and I felt we were totally ripped off by Sebel for the voucher. Had I have known it was a voucher, I would not have bought it.
Stayed 2 nights in May 2023
Response from Laylah on 27 Jun 2023
Hi Christine, Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and we hope to welcome you back to Noosa in the near future. Sincerely,Laylah, Assistant ManagerThe Sebel Noosa

8/10 Good

Marcie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Amelie on 7 May 2023
Dear Marcie,We very much appreciate your comments regarding your stay at the The Sebel Noosa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

4/10 Poor

Dale

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Room had many items broken or leaking - reported to management
Stayed 7 nights in Apr 2023
Response from Laylah on 27 Jun 2023
Hi Dale,Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you Dale.Kindest Regards,Laylah, Assistant ManagerThe Sebel Noosa

8/10 Good

Belinda

Stayed 2 nights in Apr 2023
Response from The Sebel Noosa team on 29 Apr 2023
Hello Belinda, Thank you so much for your review.Hope to see you again soon at The Sebel Noosa

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location on Hastings Street. Customer service from checkin to check out was great.
Stayed 1 night in Apr 2023

8/10 Good

Sally

Liked: Cleanliness
The room was great inside. Spacious and clean. The spa bath looked inviting but no soap was provided. All soaps, shampoo etc are in large containers attached to the walls next to the hand basin and in the shower, and in the bath you have access to neither of these. So if you want to use the bath take your own soap! The outside balcony area faced a building and was over the edge of the carpark. It was completely boarded to the ceiling with timber slats so there was little view out (or in). Completely unwelcoming and I’m not sure why you’d go out there.
Stayed 1 night in Mar 2023

6/10 Okay

Josh And Natalie

Disliked: Cleanliness, property conditions & facilities
Great location. But rooms are dated at not really cleaned properly. Especially considering the price.
Stayed 1 night in Mar 2023

10/10 Excellent

Carter

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location
Stayed 1 night in Mar 2023

8/10 Good

Simone

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

troy simone

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Great location
Stayed 5 nights in Feb 2023

8/10 Good

Nader

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2023

4/10 Poor

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately I got stuck in their lift for over an hour. It was stifling hot in there. I was disappointed as there was no follow up to see how I was as I was quite distressed.
Stayed 5 nights in Feb 2023

8/10 Good

John

Travelled with family, Travelled with family and small children
Great location. Front desk staff were very helpful. Planned Upgrades are well timed.
Stayed 8 nights in Jan 2023
Response from Calum on 30 Jan 2023
Dear John,We very much appreciate your comments regarding your stay at the The Sebel Noosa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Calum EvansAssistant Front Office Manager

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pleasant place
Response from Calum on 30 Jan 2023
Dear Nerida,We very much appreciate your comments regarding your stay at the The Sebel Noosa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Calum EvansAssistant Front Office Manager

10/10 Excellent

Gavin John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room attendant was lovely
Response from Calum on 30 Jan 2023
Dear Nerida,We very much appreciate your comments regarding your stay at the The Sebel Noosa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Calum EvansAssistant Front Office Manager

4/10 Poor

Nicholas

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The Good: Hotel is in an incredibly convenient location; spacious room; ample toiletries. The Bad: Parking is a joke! There are only an handful of Sebel parking spots so parking is free IF you can find a spot. Doesn’t help that Sebel employees use half the allocated spots; Our room had a very awful smell (ammonia and mould) and front desk was unable to find a solution; We asked for a fan (which was provided) and the maintenance person gave us a bottle of air freshener; Our in-room washing machine was broken and wasn’t looked at by management; We didn’t have a room refresh during our 5 night stay.
Response from Calum Evans on 12 Jan 2023
Dear Nicholas, Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.I have passed on your comments regarding the parking availability onto the rest of the team for something to look into for the future. Your notes about the room cleanliness, washing machine and servicing have also been passed on to the respective departments and managers.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Calum Evans Assistant Front Office Manager