There are actually two buildings with the same name. The first is an older chalet, terrible; the second is a modern hotel, quite good. We were first put in the chalet, an old room (516) with no insulation. The noise from the adjacent room was truly unbearable. But the staff reacted nicely to our complaint, and that very night moved us to a room (512) in the nearby hotel, which was quite good (the bathroom is modern, but smallish). So my advice is to be sure of which building you are going to. The hotel(s) are in the aboriginal village, much nicer than the "modern" village on the other side of the lake; it makes a good base for all the activities on the lake.
Great location on lakefront right onto the Ita Thao pier area and next block from the food street (hence not as busy). We loved the fact that it wasn't as crowded as the main town, Shuishe, and once the day trippers are gone (last ferry about 5 or 6 pm depending on season), you have the whole town.
Be aware it's not party central, and taxis after hours to Shuishe is NT$500. We had to catch a 9am bus to Alishan, so the hotel staff called a taxi for us, although there is a local bus at 7:20am (when we were there; bus timetables in Taiwan are "flexible").
We had "Moon", which has great views, but "Dawn" doesn't; there are only 4 rooms per floor, and I think all but "Dawn" has views, although there is a viewing deck on Level 10.
When we arrived, the staff was very nice and promptly showed us to our rooms. The rooms themselves were spacious, clean, and artfully designed. The location was ideal; it was close to the marina and to many restaurants. The breakfast was pretty good, they had COCONUT paste which is very exotic. I would definitely stay here again.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.