Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
78% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Underwhelmed from Keystone


Posted 29-Jul-2014 on Hotels.com
The stay was underwhelming. Check-in went smoothly. The hotel was tricky to find. The room was clean, yet modest. After a long day of activities, we were looking forward to a comfortable night's rest. We pulled down the bed and when we plopped onto it, there was a thud! The bed was like a board. My girlfriend had to move to the couch in the middle of the night because her back was hurting from the hard bed. I toughed it out but woke up very tired from the tossing and turning of not being able to get comfortable.
3 out of 5
for Everyone
by A verified traveller from Ft. Collins, CO

Beautiful condo for skiing!

Posted 28-Jul-2014
This condo was very cute and newly remodeled but if you spent more than the night in it it was uncomfortable. The bed was like a rock and the couches too. Not much fun for a summer stay but the mountains are GEORGEOUS and the staff were amazing!
5 out of 5
by Dale and Sharon from Denver, co

Good place

Posted 22-Jul-2014 on Hotels.com
We only stayed one night but enjoyed it!
1 out of 5
for Getaway With Friends
by Scott from Lakewood

Last time I stay there.

Posted 26-Apr-2014 on Hotels.com
Multiple maintenance issues: sink was coming apart, light switch cover broken, broken glass all over patio--looked like nobody had been there for awhile. TV wasn't working and the 2 maintenance men they sent to fix it took forever to show up stank of smoke and didn't do anything else.
4 out of 5
for Personal Event
by pohlmacs from Tempe, AZ

A great stay not too far away from the slopes.

Posted 08-Mar-2014 on Hotels.com
Check-in was friendly and efficient. The room was great for one person, maybe two -- I couldn't see fitting 4 people in there with the Murphy bed and a couch. Bathroom counter was long and spacious. Very close to the Keystone shuttle, but shuttle is often late and almost easier to just walk to the Mountain Village base. Pool/spa/sauna building was close by. Spa is nice and hot, people were friendly, pool is heated, but the sauna does get hot at all. Very quiet facility, enjoyed the sleep. Outdoor parking is a bummer considering that there was indoor parking with plenty of open spaces when I was there.
5 out of 5
by A verified traveller

Great studio for two.

Posted 17-Feb-2014
Had a wonderful time skiing in Keystone, we will be back. The condo was perfectly situated near everything we needed.
1 out of 5
by Michelle from denver

Poor customer service

Posted 26-Jan-2014 on Hotels.com
I was extremely disappointed when I broke my leg skiing in keystone the The afternoon I was suppose to check in to the mountain house but even more disappointed when Mountain house would not even refund any of my money when I was unable to check in because I had to return to Denver for surgery. I understand that I would have to pay for the one night but for them not to work with me at all. I paid for three nights in advance and got nothing. This is very poor customer service for a very unfortunate accident that was obviously unforeseen. I comments regarding the conditions of the condo are NA because I never seen the facility. But review could not be submitted without a rating
4 out of 5
by Colin from Colorado

Decent, but pricey

Posted 22-Jan-2014 on Hotels.com
It was a good place for sure, very clean, and convenient to the ski hill, also with the kitchen, just a bit pricey for what all it was
1 out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Jan-2014
1 out of 5
for Families
by unhappy from Keystone

Not worth the money -- short of expectations

Posted 12-Nov-2013 on Hotels.com
Not worth the money -- short of expectations! Room smelled bad, outdated decor, and worst of all the bedding was HORRIBLE! Springs and bars digging into our bodies as we slept -- well, at least tried to. NOT worth the money at all! The only positive was the transportation staff was very friendly.