Outdoor spa tub

Reviews of Hyatt Place Keystone / Dillon

3 out of 5
Hyatt Place Keystone / Dillon
23044 US Hwy 6, Keystone, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 423 out of 1000 reviews" "
Rating 8 - Good. 349 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Luming

Liked: Amenities, property conditions & facilities
It’s convenient for me.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. We stayed here in April 2024 and price was good. Breakfast was excellent. Dining had a view and there is outside seating.
Stayed 1 night in Apr 2024
Response from Corbin on 12 Apr 2024
We're delighted to hear that you enjoyed our property and amenities as well as your time here! Thank you for mentioning the incredible view from the dining area. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Serenity

Liked: Cleanliness, staff & service, property conditions & facilities
Close to ski lift
Stayed 2 nights in Mar 2024
Response from Corbin on 7 Apr 2024
Thank you for taking time to leave feedback. We're glad you enjoyed your stay as well as the convenience to accessing the mountain. We hope to see you again!

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Said resort charge was $35 When I checked in it was 89 over and above the $160 I already paid Never stay here again Hot tubs over filled. Very disappointed and not cheap either ☹️
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Corbin on 4 Apr 2024
Thank you for taking the time to offer feedback. We're glad you had a great stay and we hope to welcome you back soon!

10/10 Excellent

Jade Tedder

Loved the games and gookies
Stayed 4 nights in Mar 2024
Response from Corbin on 3 Apr 2024
We're delighted to hear that you loved our games and cookies! Thank you for sharing your positive experience, and we hope to see you again soon for more fun and treats!

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!! We will definitely be back next yr, possibly bringing our dog next time!!
Stayed 3 nights in Mar 2024
Response from Corbin on 3 Apr 2024
It's so nice to hear that you had an excellent stay. We'd be delighted to welcome you back next year, and we look forward to meeting your furry friend if you decide to bring your dog along. Thank you for choosing us, and we can't wait to host you again!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we like staying at this hotel because it's so convenient to a handful of ski resorts. We also like the access to ski lockers and free breakfast in the AM. Wish the dinner options around were better but overall 4/5.
Stayed 5 nights in Mar 2024
Response from Corbin on 30 Mar 2024
Thank you for sharing your experience with us! We're delighted to hear that you find our hotel convenient for accessing multiple ski resorts and appreciate the amenities like ski lockers and complimentary breakfast. We look forward to hosting you again soon!

10/10 Excellent

Heather

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service. Very clean! Lots of little touches. Amazing views from hot tub.
Stayed 1 night in Mar 2024
Response from Corbin on 28 Mar 2024
Thank you for taking the time to leave feedback on your stay and for noticing the efforts we go through to make your stay excellent. We hope to see you again soon to enjoy some more amazing views!

10/10 Excellent

Rose

Great place for skiing in keystone and surrounding areas! Great helpful staff!!
Stayed 2 nights in Mar 2024
Response from Corbin on 21 Mar 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience while staying with us. We appreciate your kind words and hope to welcome you back for another fantastic ski trip soon!

6/10 Okay

Oytun

Travelled with family and small children
Disliked: Staff & service
Walking distance to the mountain house lodge was outstanding. Breakfast was great too. Resort fees and parking hitting $70/night after already paying through Expedia was a bit souring
Stayed 5 nights in Mar 2024
Response from Corbin on 21 Mar 2024
We're pleased to hear that you were able to take advantage of the easy access to the Mountain House Lodge and enjoyed our breakfast offerings. Thank you for sharing your experience, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Yasemin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overall stay was very pleasant. The major hicup was during checkout regarding getting our rental car from the valet. We asked for the car to be ready in the morning the evening before and again in the morning at 7 with 1 hour notice we asked for it to be ready at 8:15am and when we got to the lobby we had to wait 40min just for them to tell us our car was actually parked at the garage downstairs and not at the lot across the street and told us we can go downstairs and get our car. The car was parked in a tough spot to get out with the ice and snow in the corners so if the staff did not want to bring the car out of the garage we needed to get it out on our own with 1 person guiding the driver while our kids are restless to get in the car. It took us 10 minutes to get the rental car out of the parked spot. If valet service is provided we would expect no delays at checkout because we could be delayed for our flght in Denver. Also we did book thru third party vendor and understand any booking change needs to be handled via this third party however we would have appreciated some accommodation for the first night we could not check in due to the road closure on both 70 and 285. We could not arrive at the hotel and had to stay in Denver. Perhaps there is nothing that can be done but sharing as constructive criticism. Thank you!
Stayed 4 nights in Mar 2024
Response from Corbin on 12 Apr 2024
Thank you for your detailed feedback. We apologize for the inconvenience you experienced with the valet service during checkout. We understand the importance of timely service, especially when you have travel plans. We'll address this issue with our team to ensure smoother experiences for our guests in the future. We appreciate your constructive criticism so we may improve our guest experience and we hope to have the opportunity to better serve you during your next visit.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is situated near the base of Keystone and offers a free daily breakfast, fitness center, and jacuzzi. Walls are a bit thin and sound’s across rooms travels easily.
Stayed 1 night in Mar 2024
Response from Corbin on 17 Mar 2024
Thank you for taking the time to provide us with feedback on your stay. We're glad you appreciated our convenient location near the base of Keystone and enjoyed our amenities. We hope to welcome you back for another stay in the future.

6/10 Okay

KAREN

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Very good complimentary breakfast. Great location very close to local shops, restaurant and ski slopes. Rooms are small, and dirty. Our shower was dirty and have red mold.
Stayed 3 nights in Mar 2024
Response from Corbin on 14 Mar 2024
Thank you for your feedback. We're glad you enjoyed our complimentary breakfast and found our location convenient. However, we're sorry to hear about the issues with your room. We appreciate your honesty and hope you'll give us another chance to provide you with a better experience in the future.

10/10 Excellent

Lluvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downfall is paying an extra $50 a night for parking.. 1 out of the 3 nights I stayed. I had to park very far.
Stayed 3 nights in Mar 2024
Response from Corbin on 14 Mar 2024
Thank you for taking time to provide feedback on your stay. Parking is 25 per night to match the other locations around us and we do offer valet services once our self parking is filled. We're glad to hear that the rest of your stay was pleasant and we hope to see you again soon!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly.
Stayed 1 night in Mar 2024
Response from Corbin on 9 Mar 2024
Thank you for your feedback. It's so nice to hear how hospitable our staff were. We strive to exceed expectations and we're glad you noticed. We hope to see you again soon!

10/10 Excellent

Wendy

Stayed 5 nights in Feb 2024
Response from Corbin on 29 Mar 2024
Thank you for taking time to leave feedback on your stay with us. We're glad you had an excellent stay and we can't wait to see you again!

10/10 Excellent

AMY

Stayed 1 night in Mar 2024
Response from Corbin on 29 Mar 2024
Thank you for leaving feedback on your stay with us. We hope to see you again soon!

8/10 Good

James

Stayed 5 nights in Feb 2024
Response from Corbin on 21 Mar 2024
Thank you for offering feedback on your stay with us. We hope to see you again soon!

10/10 Excellent

Fernanda, Mount Pleasant

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and easy to ski!
Stayed 5 nights in Feb 2024
Response from Corbin on 17 Feb 2024
Thank you for recognizing the efforts of our staff. We're glad to hear you were able to handle the extreme sport of skiing with our easy mountain access. We hope to see you again soon!

10/10 Excellent

David

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Could walk to Mountain House lift if 5 minutes. Great view of the slopes from the room and walk to Dos Locos
Stayed 2 nights in Feb 2024
Response from Corbin on 17 Feb 2024
Thank you for providing us with some feedback on your stay. It's so nice to hear that you enjoyed the convenience as well as the view that our location offers. We hope to see you again soon!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; no issues at all
Stayed 2 nights in Feb 2024
Response from Corbin on 17 Feb 2024
Thank you for providing us with feedback. It's nice to hear that you had a pleasant stay during your time with us. We hope to welcome you back again soon!

8/10 Good

Michelle Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ben the bartender was super friendly. All staff I encounter was nice. Place was super clean!
Stayed 3 nights in Feb 2024
Response from Corbin on 10 Feb 2024
Thank you for the feedback! We love to hear how hospitable our staff is and were so glad you had a nice stay. We can't wait to see you again!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Feb 2024
Response from Corbin on 7 Feb 2024
Thank you for the feedback. It's nice to hear you enjoyed your time with us here in Keystone. We hope to see you back again soon!

10/10 Excellent

Hannah

Travelled with group
Liked: Amenities
Excellent stay, convenient to the Peru lift and places to eat. Breakfast was awesome before you start your day! And hot tubs were great for sore muscles. Def my go to place to stay in keystone.
Stayed 5 nights in Jan 2024
Response from Corbin on 2 Feb 2024
Thank you so much for the review. We are thrilled to hear about your stay with us and that you enjoyed what we have to offer, from the location, to the hot tubs. We can't wait to have you back for another memorable trip!

6/10 Okay

Kelly J

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Not worth the price and the hot tub had wayyy too much chlorine in it was disgusting with green film in it
Stayed 1 night in Jan 2024
Response from Corbin on 8 Feb 2024
Thank you for offering feedback on your stay. We're sorry to hear that your stay fell short of expectations. We are continually making changes to improve and better the experience we offer. We hope there's an opportunity to see you again in the future.

10/10 Excellent

Alicia, Gallatin Gateway

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located in a perfect location, close to the slopes & walkable to good dining options. I spent my free time in the hot tub overlooking the mountains & valley. I also used the gym and while it wasn't huge, it got the job done & it was in great condition. All the staff were super friendly and helpful too!
Stayed 2 nights in Jan 2024
Response from Corbin on 31 Jan 2024
Thank you so much for the review! We're thrilled to hear you had a memorable stay by enjoying town, making use of our amenities, and that the staff showed their hospitality. We can't wait to see you here again!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel great scenery and friendly staff. Need more parking
Stayed 2 nights in Jan 2024
Response from Corbin on 31 Jan 2024
Thank you for the feedback. It's good to hear you enjoyed your stay. We do offer a valet service once our lot on site is filled. We hope to see you again soon!

6/10 Okay

Andrew, Indianapolis

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Corbin on 28 Jan 2024
Thank you for providing feedback on your recent stay with us. We hope to welcome you back again soon.

10/10 Excellent

Joshua

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was FANTASTIC! experience was about as good as can be expected with the craziness of a hockey tournament going on. Parking was rough and limited, but again, staff was great at making it work.
Stayed 2 nights in Jan 2024
Response from Corbin on 25 Jan 2024
Thank you for the stellar review and for acknowledging the effort our staff put in! We're thrilled to hear you enjoyed your stay. We hope to see you back here again soon!

8/10 Good

Susan

Travelled with family and small children
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Corbin on 25 Jan 2024
Thank you for providing feedback on your stay. We hope to see you again soon!

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Corbin on 21 Jan 2024
Thank you for the review. We hope to see you again in the future!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Corbin on 20 Jan 2024
Thank you so much for the feedback. We're glad to hear you had a top tier stay. We hope to see you again soon!

10/10 Excellent

Stephen, Austin

Stayed 5 nights in Jan 2024
Response from Corbin on 20 Jan 2024
Thank you so much for the feedback. We're glad to hear you had an excellent stay and we cannot wait to see you again.

8/10 Good

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was ideal for our family ski trip. It’s a quick 5 minutes walk to the chairlift, a true “walk in walk out” -even for little ones. The ski locker’s are easy accessible and so convenient. Breakfast was included and very good. It made mornings a breeze before hitting the slopes. Staff was very friendly and helpful.
Stayed 5 nights in Jan 2024
Response from Corbin on 11 Jan 2024
We're thrilled to hear that your family enjoyed their ski trip! It's great to know that the proximity to the chairlift, convenient ski lockers, and included breakfast contributed to an easy, seamless experience for you. Thank you for recognizing our friendly and helpful staff. We look forward to hosting your family again for more memorable moments!

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to Keystone resort Mountain House ski base area. This hotel is in a great spot at the base of Keystone resort and within 20-30 minutes of A-basin, Loveland ski area, and Breckenridge.
Stayed 5 nights in Dec 2023
Response from Corbin on 11 Jan 2024
Thank you for highlighting our great location! We're happy to hear that our proximity to Keystone Resort and other ski areas were easy and convenient for you. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Dec 2023
Response from Corbin on 11 Jan 2024
Thank you for your brief but positive feedback! We're delighted to hear that you had an excellent experience. If you have any specific comments or suggestions you'd like to share, feel free to let us know. We appreciate your support!

10/10 Excellent

xiaoyan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Love the atmosphere. Clean and upgraded interior. Breakfast does not have too much options but great options like whole fruits, juice and bagel. Coffee tea flavored water all day long. ski locker. Walkable to Peru lift like 8min. Walkable to few good restaurants. The only thing unusual is there is no room service. Will stay again. Staffs are super helpful, agile- frankly I just can’t deal with slow moving service. This place has got its cool vibe! Kudos to the staffs for making it great with limited resources! And please do not park your car in their garage without asking - we made the mistake because we somehow misunderstand it it as free, it made their jobs harder. Thank you.
Stayed 3 nights in Jan 2024
Response from Corbin on 8 Jan 2024
Thank you for offering feedback on your stay. We're thrilled to hear that you had a memorable stay and enjoyed the amenities we have to offer. We can't wait to see you again and welcome you back for another great adventure!

10/10 Excellent

Younghee

Stayed 3 nights in Jan 2024
Response from Corbin on 8 Jan 2024
Thank you for the review. We're glad you enjoyed your stay and we cannot wait to see you again.

6/10 Okay

Putra

Travelled with family
Liked: Staff & service, property conditions & facilities
There was some hidden resort fee that wasn't told when checking in for the amount of $35/day. I'm not happy about that.
Stayed 3 nights in Dec 2023
Response from Corbin on 6 Jan 2024
The resort fee is listed as "amount due at property" on all third party sites when booking your room. I hope that your experience wasn't hindered by this. We hope to see you again in the future.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay, amenities, area, all was great!
Stayed 5 nights in Dec 2023
Response from Corbin on 6 Jan 2024
We're thrilled to hear about your memorable stay. We hope to have the chance to welcome you back soon!

10/10 Excellent

Dimitar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Corbin on 31 Jan 2024
Thank you for the review. We're so glad that you had an excellent stay and we cannot wait to see you again!

6/10 Okay

Eduardo

Liked: Staff & service
Dirty
Stayed 5 nights in Dec 2023
Response from Corbin on 2 Jan 2024
Thank you for offering feedback on your stay. We do apologize that your experience fell short of expectations. Reviews are important to us as we find ways to improve. We hope there's a chance to see you again in the future.

6/10 Okay

Beatriz

Liked: Cleanliness
Disliked: Staff & service
Worst breakfast ever! No eggs, no milk, not even water. Staff not helpful.
Stayed 5 nights in Dec 2023
Response from Corbin on 1 Jan 2024
We are always looking for ways to improve the guest experience, and we do apologize about the issues that occurred with breakfast. We hope there's a chance to see you again with an improved experience.

2/10 Terrible

Katheryn

Stayed 3 nights in Dec 2023
Response from Corbin on 1 Jan 2024
We're sorry to hear you had an unpleasant stay as we use feedback to improve what we have to offer guests. We hope there's a chance to see you again in the future.

8/10 Good

randall

Travelled with family
Disliked: Property conditions & facilities, room comfort
Good location. Needs to be updated.
Stayed 4 nights in Dec 2023
Response from Corbin on 21 Dec 2023
Thank you for sharing feedback on your recent stay with us here at Hyatt Place. We're glad that you enjoyed the convenience of the location and we hope to see you again soon!

8/10 Good

christopher

Stayed 2 nights in Dec 2023
Response from Corbin on 21 Dec 2023
Thank you for your feedback on your recent stay. We're glad you enjoyed it. We hope to see you again!

10/10 Excellent

Michael

Stayed 6 nights in Dec 2023
Response from Corbin on 8 Jan 2024
Thank you for providing a review. We're glad you had an excellent stay with us. Join us again soon for some more fun in the mountains!

10/10 Excellent

Matt

Stayed 3 nights in Dec 2023
Response from Corbin on 21 Dec 2023
Thank you for the excellent review. We try to exceed expectations and we're glad you noticed. We hope to welcome you back again soon!

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service
Great service, not so great pillows
We checked in early and the customer service representative made a room available to us. The staff was very friendly. The beds/pillows were not the most comfortable though. There was also only one towel hook in the bathroom, which the 3 of us found difficult to share. On site parking was free and very convenient. The location was also convenient to the amenities of Keystone. Breakfast was complementary, although not very impressive. Overall, this was a decent hotel for the money.
Stayed 1 night in Dec 2023
Response from Corbin on 1 Jan 2024
Thank you for providing feedback on your stay with us. We're sorry to hear that your stay did not meet expectations. We are always trying to find ways to improve the experience we offer to our guests. We hope to see you again in the future for an improved stay.