I booked this condo last minute on the morning of my stay. The VRBO listing was very limited with only a single photo of the interior (the bathroom). The rest of the listing was also very generic, but said it was hosted by Keystone Resort so I assumed they were reputable and went ahead and booked.
I received a confirmation email but did not receive any check in instructions. As the day wore on I called Keystone and they said they don't have anything to do with VRBO reservations, so I called VRBO. After two calls and approximately an hour on hold, the agent was able to contact the lister (who turned out to be Expedia) and get me check in instructions emailed.
I checked in at the main Keystone check in building around 9:00pm and after wandering a bit to find the building and unit I lugged six suitcases up three flights of stairs only the find the unit totally uncleaned. Dirty dishes in the sink, dirty bathrooms, beds not made, etc. The unit itself looked worn but would have been okay had it been cleaned.
The Keystone team was apologetic and moved me to a different unit that was nicer, so thankfully I wasn't stuck in the dirty unit. Overall a very difficult experience. Next time I go to Keystone I will book directly on the Keystone website - at least the reservation and communication would have been easier.