Grand Double Room | In-room safe, individually furnished, desk, iron/ironing board
Check availability

Reviews of The Swan Hotel

4 out of 5
The Swan Hotel
High Street 1, Lavenham, Sudbury, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 269 out of 382 reviews" "
Rating 8 - Good. 87 out of 382 reviews" "
Rating 6 - Okay. 16 out of 382 reviews" "
Rating 4 - Poor. 9 out of 382 reviews" "
Rating 2 - Terrible. 1 out of 382 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Property conditions & facilities
Beautiful Tudor building. Not friendly for those with much luggage but this is the nature of the building. Comfortable room. The dinner menu is gourmet but very expensive and not good value for money.
Stayed 1 night in Mar 2024
Response from The Swan at Lavenham Hotel and SPA on 23 Mar 2024
Dear Paul, Thank you for your review. We are glad you have enjoyed your time with us and we will make sure to forward over your comments to our Management Teams. We do hope you will choose to visit us again in the near future! Kindest Regards, The Swan at Lavenham Hotel and SPA

8/10 Good

Laurence, Hockley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had three double rooms that were lovely. My only criticism is one of the rooms only had a bath with a hand held shower head. The other two rooms had a bath and shower. The staff were exemplary and so attentive.
Stayed 2 nights in Jan 2024
Response from The Swan at Lavenham Hotel and SPA on 21 Jan 2024
Dear Laurence, We are delighted you have all enjoyed your time with us and we hope you will choose to return soon! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Christmas at The Swan in Lavenham
We had a wonderful Christmas break with the whole family celebrating my mother-in-laws 80th birthday. Beautiful hotel with lovely facilities, including a relaxing spa. The Swan team couldn’t have been lovelier or more helpful and the restaurant and food was first class. Lavenham was gorgeous. Overall a very memorable stay for everyone. Will definitely be back.
Stayed 1 night in Dec 2023
Response from The Swan at Lavenham Hotel and SPA on 21 Jan 2024
Dear Evelyn, Thank you for your lovely review. We are delighted you have all enjoyed visit and we hope you will choose to return soon! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Seb

Stayed 1 night in Dec 2023
Response from The Swan at Lavenham Hotel and SPA on 21 Jan 2024
Dear Seb, We are delighted you have enjoyed your time with us and we hope you will choose to return soon! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect but arrive early if you want to park in the hotel car park
Stayed 1 night in Dec 2023
Response from The Swan at Lavenham Hotel and SPA on 21 Jan 2024
Dear Robert, We are delighted you have enjoyed your time with us and we hope you will choose to return soon! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lavenham is beautiful
Stayed 2 nights in Nov 2023
Response from The Swan at Lavenham Hotel and SPA on 24 Nov 2023
Dear Francis, Thank you for your review. We are delighted you have enjoyed your time with us and we hope you will choose to return soon! Kindest Regards,The Swan at Lavenham Hotel and SPA

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Swan at Lavenham Team on 5 Nov 2023
Dear David, Thank you for your 5/5 review. We hope to see you again.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in a quaint hotel with character
Stayed 1 night in Oct 2023
Response from The Swan at Lavenham Team on 5 Nov 2023
Dear Christopher, Thank you for your 5/5 review. We hope you are able to visit us again soon.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise 50th celebration
It was a surprise for my husband 50th birthday, the staff were all very friendly, the bonus bit was having spa onsite , we had dinner in the evening the service was incredible the staff very friendly.
Stayed 1 night in Sep 2023
Response from The Swan at Lavenham Hotel and SPA on 23 Sept 2023
Dear Anita, Thank you for your review. We are delighted you have had a lovely time with us for this special occasion and we hope you will choose to return soon! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat !
Beautiful hotel and facilities, room over looked the garden and it was really comfortable and clean - nice and quiet too . We dined at the swan too , very attentive and friendly staff .
Stayed 1 night in Sep 2023
Response from The Swan at Lavenham Hotel & Spa on 14 Sept 2023
Dear Michelle, Thank you for your kind feedback! We are pleased to hear you had enjoyed your time with us and hope to see you again soon. Kind regards, The Swan at Lavenham Hotel & Spa

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Historic building with character and charm.
Stayed 1 night in Aug 2023
Response from The Swan at Lavenham Hotel and SPA on 20 Aug 2023
Dear Steve, Thank you for your feedback. We are delighted you have had a lovely time with us and we hope you will choose to visit us again soon! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful hotel. Lovely garden out the back to sit and chill out and plenty of comfy areas inside. Had a really restful stay.
Stayed 2 nights in Aug 2023
Response from The Swan at Lavenham Hotel and SPA on 17 Aug 2023
Dear Denise, Thank you for your review. We are delighted you have had a lovely time with us and we hope you will choose to visit us again soon. Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Neil

Stayed 1 night in Jul 2023
Response from The Swan at Lavenham Hotel and SPA on 27 Jul 2023
Dear Neil, Thank you for taking the time to rate your stay! We do hope you have had a lovely time with us and you will choose to visit us again in the near future! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lavenham
Friendly staff. Comfortable bed excellent food.
Stayed 3 nights in Jul 2023
Response from The Swan at Lavenham Team on 25 Jul 2023
Dear Gavin, Thank you for the kind words regarding your stay. We hope to see you again soon.

8/10 Good

Thomas

Stayed 1 night in Jul 2023
Response from The Swan at Lavenham Hotel and SPA on 20 Jul 2023
Dear Thomas, Thank you for taking the time to rate your visit. We hope you have had a lovely time with us and you will choose to return in the near future! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great weekend with family celebrating my husband’s 70th birthday. We stayed in the Constable suites which were lovely. We enjoyed using the spa, even the outside splash pool when it rained. The staff were all very friendly and helpful. Lavenham is such a beautiful village to stay in.
Stayed 2 nights in Jul 2023
Response from The Swan at Lavenham Hotel & Spa on 19 Jul 2023
Dear Karen, Thank you for your lovely feedback! We are pleased to hear you had enjoyed your time with us and hope your husband had a wonderful 70th birthday. We look forward to welcoming you back in the future! Kind regards, The Swan at Lavenham Hotel & Spa

10/10 Excellent

saul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent food and service
Stayed 1 night in Jul 2023
Response from The Swan at Lavenham Hotel & Spa on 17 Jul 2023
Dear Saul, Thank you for your feedback! We are pleased to hear you had enjoyed your visit and hope you will choose to return again soon. Kind regards, The Swan at Lavenham Hotel & Spa

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Nearly There but Still Worth a Visit
The Hotel is about 500 years old, so don't expect the regulation Hilton or Holiday Inn. It wants to be a 4 -5 star hotel, but isn't quite there. The staff are really friendly but you feel there s a lack of direction here, and a lack of detail, which are the little things you remember. Staff uniforms were varied, some were much neater than others. The flowers I'd pre-arranged for my wife were not in the room when we arrived for our 25th Wedding Anniversary. The lady on reception dealt with it straight away, which i was pleased with, and my wife got the surprise on second entry to the room. The bed wasn't made very well and looked creased which wasn't a big problem, but just didn't look great. I guess it was that I wanted everything to be perfect for such a special weekend, and was paying the money for it, and have had that experience elsewhere. Don't get me wrong, it's a nice place in a lovely setting with loads of history, and the staff were very pleasant.
Stayed 2 nights in Jul 2023
Response from The Swan at Lavenham Hotel & Spa on 13 Jul 2023
Dear Andrew, Thank you for taking the time to provide us with feedback on your recent stay. We are very sorry to hear that whilst you had enjoyed your time with us, things had not run as smoothly as we would have hoped and for this we sincerely apologise. Please do rest assured that your comments have been passed over to our management team for discussion and as always, any comments on how we can improve are appreciated. We hope you will choose to return in the future. Kind regards, The Swan at Lavenham Hotel & Spa

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Swan at Lavenham Hotel and SPA on 8 Jul 2023
Dear Alan, Thank you for taking the time to rate your stay.We hope you have enjoyed your time with us and you will choose to visit again in the not-too-distant future! Kindest Regards, The Swan at Lavenham Hotel and SPA

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a beautiful, historic place to stay in the fantastic medieval town of Lavenham. It really is one of the most atmospheric hotel experiences available anywhere.
Stayed 1 night in Jun 2023
Response from The Swan at Lavenham Hotel & Spa on 28 Jun 2023
Dear John, Thank you for your feedback! We are pleased to hear you had enjoyed your time with us and hope to see you again soon. Kind regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great breakfast
Calm and relaxing Hotel environment. Great breakfast in the Gallery. Use of Spa was very nice touch.
Stayed 2 nights in Jun 2023
Response from The Reservations Team on 12 Jun 2023
Many thanks for your lovely review, we hope to see you again!

2/10 Terrible

Brian

Stayed 2 nights in Jun 2023
Response from The Reservations Team on 13 Jun 2023
We're sorry to see your review score, please can you provide details so we are able to look into this further?

10/10 Excellent

Cindy

Stayed 1 night in Jun 2023
Response from The Reservations Team on 13 Jun 2023
Many thanks for your review score, we hope to see you again soon.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place, excellent staff and great food.
Stayed 1 night in Jun 2023
Response from The Reservations Team on 12 Jun 2023
Many thanks for your lovely review, we hope to see you another time!

6/10 Okay

Barbara

Stayed 1 night in May 2023
Response from The Swan at Lavenham Hotel and SPA on 6 May 2023
Dear Barbara, Thank you for taking the time to rate your stay - should you wish to discuss your experience further please do not hesitate to contact us directly at the hotel. We hope you will choose to visit us again in the near future! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Richard

Stayed 1 night in Apr 2023
Response from The Swan at Lavenham Hotel & Spa on 2 May 2023
Dear Richard, Thank you for your review! We hope you will choose to visit us again soon. Kind regards,

10/10 Excellent

Duncan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay at a wonderful hotel
Lavenham is a beautiful village in Suffolk with many wonderful old houses to see. The Swan Hotel is a great old building with lovely rooms. The restaurant and the food served was first class as was the service. An excellent stay.
Stayed 1 night in Apr 2023
Response from The Swan at Lavenham Team on 23 Apr 2023
Thank you for your kind review of both The Swan and Lavenham, and your lovely pictures. We hope to see you again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and preserved property, somewhat quirky. It must be difficult in keeping it updated - certainly our room was in need of some attention. However overall it was a comfortable stay. Car parking is at a premium as the restaurant is open to non- residents but ample overflow parking about 100 yards away.
Stayed 1 night in Apr 2023
Response from The Swan at Lavenham Hotel and SPA on 14 Apr 2023
Dear John, Thank you for your review. We hope you have had a lovely stay with us and we will make sure to forward over your comments to our Management Teams. We hope you will choose to visit us again in the near future! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Stephen

Stayed 1 night in Mar 2023
Response from The Swan at Lavenham Hotel and SPA on 1 Apr 2023
Dear Stephen, Thank you for taking the time to rate your visit. We are delighted you have had a lovely time with us and hope to see you again in the near future! Kindest Regards, The Swan at Lavenham Hotel and SPA

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, staff & service
The bed was comfortable and overall we had a comfortable stay. However, the upholstery in the room was tatty. The curtains pelmet was hanging off with mould and so were the tiles in the bathroom. The room itself looked tatty, could have done with a lick of paint.The heating in our room ( no:26 ) wasn’t working, but we were provided with a heater. The television wasn’t going either, but we managed to locate and rectify this, as the aerial had been disconnected. Outside our room pigeons were sleeping/ nesting in the roof so they could be heard “ cooing “ At the end of our stay we found the tea and coffee facilities in our room shut away in a cupboard, so never got to make use of those. Overall, for the money we found the room to be of poor standard, which was a shame as the hotel itself is a lovey place. We have stayed here a few times now but the hotel is beginning to look tired. The addition of the weavers spa is a great asset to the hotel and cannot recommend this enough. It was clean, comfortable and fresh in comparison with the hotel.
Stayed 1 night in Mar 2023
Response from The Swan at Lavenham Hotel and SPA on 17 Mar 2023
Dear Warren, Thank you for your review. We hope you have had a lovely time with us and please rest assured we have forwarded over your comments regarding your room to our Management Teams. We hope you will choose to visit us again in the future. Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Mark

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful historic hotel in the heart of one of the prettiest villages in England. Fantastic setting and tremendous character with the crooked floors and ceilings in a building whose origins date back to the 15th century. We stayed in the Constable Suite, and it was incredible. Superb space and a very comfortable bed. The food served for breakfast and dinner was first class and the staff were courteous and friendly. We will definitely return.
Stayed 2 nights in Feb 2023
Response from The Swan at Lavenham Hotel & Spa on 10 Mar 2023
Dear Mark, Thank you for your excellent feedback! We are pleased to hear you had enjoyed your time with us and would love to welcome you back in the not-so-distant future! Kind regards,

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely hotel, the main restaurant is really nice to have dinner in and the waiting staff were all very friendly. The location is excellent right in the middle of Lavenham, we didn’t use our car the whole trip. We had our dog with us too which was great that the hotel took dogs. We enjoyed the dinner, the breakfast was included and the hot breakfast was not bad. The continental buffet options were plentiful, cereal, juice, fruit, pastries, jams etc. and of good quality. The bed and pillows were really comfortable.
Guest ladies toilets
Stayed 1 night in Feb 2023
Response from The Swan at Lavenham Hotel and SPA on 5 Feb 2023
Dear Katy, Thank you for your review. We are delighted you have had a lovely time with us and we do hope you will visit us again soon! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely
Stayed 1 night in Jan 2023
Response from The Swan at Lavenham Hotel and SPA on 28 Jan 2023
Dear Paul, Thank you for your review. We are delighted you have had a lovely stay with us and we hope to see you again in the near future! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is brilliant, the staff are friendly and helpful. Everything was as expected but the hour at the spare expectations.
Response from The Swan at Lavenham Hotel and SPA on 8 Jan 2023
Dear John, Thank you for your review! We are delighted you had a lovely time with us and we do hope to see you again in the near future! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altogether outstanding. Excellent food and service.
Stayed 1 night in Dec 2022
Response from The Swan at Lavenham Hotel and SPA on 27 Dec 2022
Dear Guest, Thank you for your feedback. We are delighted you had a lovely stay with us and we do hope to see you again in the near future. Kindest Regards, The Swan at Lavenham Hotel and SPA

8/10 Good

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Being an old building we experienced a few plumbing problems and had to change rooms
Stayed 1 night in Dec 2022
Response from The Swan at Lavenham Hotel and SPA on 19 Dec 2022
Dear John, Thank you for your feedback. We hope you had a lovely stay with us and you will choose to visit us again in the future. Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

MaryAnne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from The Swan at Lavenham Hotel and SPA on 9 Dec 2022
Dear MaryAnne, Thank you for taking the time to rate your stay. We hope you had a lovely time with us and you will choose to visit us again in the near future. Kindest regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Stayed 1 night in Nov 2022
Response from The Swan at Lavenham Hotel and SPA on 24 Nov 2022
Dear Sue, Thank you for your review. We are delighted you had a lovely time with us and we do hope to see you again in the not-too-distant future. Kindest Regards, The Swan at Lavenham Hotel and SPA

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very characterful property which was beautifully laid out. Polite, charming and helpful staff.
Stayed 1 night in Nov 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Excellent friendly staff . Comfortable seating in lots of nooks and crannies. Caroline was excellent at breakfast.
Stayed 2 nights in Nov 2022
Response from The Swan at Lavenham Hotel and SPA on 11 Nov 2022
Dear Sue, Thank you for your feedback. We are delighted you have had a wonderful time with us and we hope you will visit us again in the not too distant future! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is really old but beautifully decorated for guests. Staff are well trained and professional. Rooms are well equipped. Restaurant breakfast is really generous and hand made.
Stayed 1 night in Oct 2022
Response from The Swan at Lavenham Hotel and SPA on 23 Oct 2022
Dear Nicholas, Thank you for your lovely review. We are delighted you have enjoyed your time with us and we hope you will come see us again in the near future! Kindest regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Brian

Stayed 1 night in Oct 2022
Response from The Swan at Lavenham Hotel and SPA on 22 Oct 2022
Dear Brian, Thank you for taking the time to rate your stay. We are delighted you have had a lovely time with us and we do hope to see you again in the near future. Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Katharine

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Incredible building beautifully kept, loved the history. Great situation in lovely town, amazing old buildings and interesting little shops and galleries. The parking is a little snug but understandable. We waited a long time for bar food at 6.30pm on Saturday.
Stayed 1 night in Oct 2022
Response from The Swan at Lavenham Hotel and SPA on 17 Oct 2022
Dear Katharine, Thank you for your feedback! We are delighted you have had a lovely stay with us and please do accept our apologies for the delay in the service for the Saturday evening. We do hope to see you again in the future! Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Robert

Stayed 1 night in Oct 2022
Response from The Swan at Lavenham Hotel and SPA on 15 Oct 2022
Dear Robert, Thank you for taking the time to rate your visit. We hope you had a lovely stay with us and we can see you again in the near future. Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Michael

Stayed 1 night in Oct 2022
Response from The Swan at Lavenham Hotel and SPA on 15 Oct 2022
Dear Michael, Thank you for taking the time to rate your visit. We hope you had a lovely stay with us and we can see you again in the near future. Kindest Regards, The Swan at Lavenham Hotel and SPA

10/10 Excellent

Michelle

Stayed 1 night in Sep 2022

8/10 Good

Sarah

Stayed 1 night in Sep 2022
Response from The Swan at Lavenham Hotel & Spa on 20 Sept 2022
Dear Sarah, Thank you for your review! We hope you will choose to stay with us again soon. Kind regards,

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building, customer service fantastic, nothing too much trouble. Excellent food menus
Stayed 2 nights in Aug 2022
Response from The Swan at Lavenham Hotel & Spa on 2 Sept 2022
Dear Ann, Thank you for your feedback! We are pleased to hear you had enjoyed your time with us and hope to see you again soon. Kind regards,

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic old building ... only downside was stairs with luggage
Stayed 2 nights in Aug 2022
Response from The Swan at Lavenham Hotel and SPA on 1 Sept 2022
Dear Ken, Thank you for your review! We are delighted you had a lovely stay with us and do hope to see you again in the near future. For the rooms, please note you can always check the allocation of your room in advance, unfortunately due to the age of the building we are not able to install a lift. Kindest regards, The Swan at Lavenham Hotel and SPA