Honeymoon Suite | Premium bedding, in-room safe, desk, blackout curtains
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Reviews of The Riverside House Hotel

3.5 out of 5
The Riverside House Hotel
17 Mill Street, Mildenhall, Bury St Edmunds, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 172 out of 274 reviews" "
Rating 8 - Good. 73 out of 274 reviews" "
Rating 6 - Okay. 20 out of 274 reviews" "
Rating 4 - Poor. 5 out of 274 reviews" "
Rating 2 - Terrible. 4 out of 274 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey, Aberdeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this propertty because it has so much history and has a lovely garden to the back of the building . Local shops and restaurants are withing walking distance.
Stayed 1 night in Jan 2024
Response from JCrisp on 9 Mar 2024
That's Lovely to hear Jeffrey, we appreciate your Repeat Custom. And yes the Property does have a lot of Character.

10/10 Excellent

James, Dallas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when I’m back at RAF Mildenhall. Great all around.
Stayed 2 nights in Dec 2023
Response from JCrisp on 9 Mar 2024
That's Good to hear James, we love to see familiar faces, hope to see you soon. Kind Regards

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Jan 2024

10/10 Excellent

James, Dallas

Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Laura, the waitress, was wonderful, polite, helpful, courteous, pleasant.
Stayed 2 nights in Dec 2023

2/10 Terrible

Stuart

Disliked: Cleanliness, property conditions & facilities, room comfort
Loud music, grubby hotel
Had the Hotel contacted me when I booked a room and told me there would be loud music playing until gone midnight, which was then replaced by the banging of the lift, I certainly would not have booked, The hotel is Eco Friendly due to the lack of working light bulbs,The furniture had more chips than McDonaldsThe room was supposedly the "Honeymoon suite" but I'm guessing the divorce rate locally had gone up after spending the night in this grubby, tatty overpriced room When I booked out the very non-professional staff member sat un his overcoat and scarf, didn't enquire how my stay was, only good point, the breakfast was good quality
Dirty tired furniture
Dirty stained carpet
missing handles
hole in wall with electric cables on view
Stayed 1 night in Dec 2023

2/10 Terrible

richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
No welcome on arrival. There was very short notice of a Christmas party so the night was very loud up until 12.30am. No acknowledgment on departure. The room was full of cobwebs on the ceiling and the breakfast room was very cold. The bed and pillows were also not that comfy. Overall the hotel was very tired.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff, service, and accommodations was excellent and walking distance to restaurants and grocery stores. Will definitely stay there again.
Stayed 8 nights in Nov 2023

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with Amazing Food
Great hotel. Amazing food and located perfectly for my work. This is my 4th visit this year with my 5th already booked...... No complaints from me just a thanks to the team for looking after me while I am with you.
Stayed 1 night in Oct 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice large room. Bath and separate shower.
Stayed 1 night in Sep 2023
Response from Julie on 9 Oct 2023
Dear BarryWe are delighted that you enjoyed your stay with us and we look forward to welcoming you back soon.Kindest regardsJulie CampbellGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Julie on 9 Oct 2023
Dear KarenWe are delighted that you enjoyed your stay with us and for your top rating. We look forward to welcoming you back soon.Kindest regardsJulie CampbellGeneral Manager

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was outstanding and great value.
Stayed 1 night in Sep 2023
Response from Julie on 25 Sept 2023
Dear AlisonThank you for your lovely review, it means a great deal to the Team.We hope to welcome you back soonKindest regardsJulie CampbellGeneral Manager

6/10 Okay

P

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fairly basic but ok for a night
Fairly basic accomodation and quite tired in places. We were in the honeymoon suite as we assumed that would be in a nice quiet area of the hotel but in fact it was between the lift and the main stairs so probably the noisiest location! Take earplugs. The breakfast was good.
Stayed 1 night in Sep 2023
Response from Julie on 25 Sept 2023
Dear PThank you for taking the time to post your review. Please accept my apologies regarding disturbed sleep, we are so glad you enjoyed the Breakfast.Kindest regardsJulie CampbellGeneral Manager

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service
The most disappointing hotel in all of my travels
Stayed 1 night in Sep 2023
Response from Julie on 6 Sept 2023
Dear CynthiaI am so sorry to hear this. Would it be possible to contact me directly to explain. We normally receive very good reviews, so I am concerned regarding your experience.I do hope to hear from you soonKindest regardsJulie CampbellGeneral Manager

6/10 Okay

Paul

Stayed 1 night in Aug 2023
Response from Julie on 6 Sept 2023
Dear Paul - Thank you for taking the time to post your review. I do hope you will visit again soon.Kindest regardsJulie CampbellGeneral Manager

10/10 Excellent

Julia

Liked: Cleanliness, property conditions & facilities, room comfort
Friendly and helpful hotel
Lovely hotel with great very friendly staff.
Stayed 1 night in Aug 2023
Response from Julie on 14 Aug 2023
Dear JuliaThank you for taking the time to post your review and we are pleased you enjoyed your stay with us and for the accolade to the Team.We do hope you will visit again soon.Kindest regardsJulie CampbellGeneral Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Julie on 8 Aug 2023
Dear Gary - Thank you for taking the time to leave your 5* review following your stay with us.We look forward to welcoming you back soon.Kindest regardsJulie CampbellGeneral Manager

6/10 Okay

Rex

Liked: Cleanliness, room comfort
Disliked: Staff & service
Over promised, under delivered.
The hotel was disappointing - no-one at reception (automated check in) and the breakfast was satisfactory but not great and failed the sausage test. The bedroom design was odd and the bedside tables were unfinished (can't upload photo). I don't think the property justifies a 4-star rating.
Stayed 1 night in Jun 2023
Response from Julie on 25 Jul 2023
Dear Rex - Thank you for taking the time to post your review and your points have been taken on board. Even though we have a Kiosk Check-In - the Team should be able to assist.I am surprised that you did not enjoy the Sausages at Breakfast, we order high quality and normally receive a great deal of positive scores for Breakfast.I do hope you will visit again in the future.Kindest regardsJulie CampbellGeneral Manager

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we enjoyed our stay, but check in was disappointing. In the lobby as we arrived, they had self check in set up on a computer at the desk. A staff member was nearby the desk, but never welcomed us or made eye contact as we entered the lobby, or asked if we needed assistance with anything. Finally he engaged us as we were trying to figure out how to get to our room. Our room was on the 3rd floor of the hotel. The room itself was lovely, but the weather had been very hot for days, and when we got to the room all the windows were shut, and the air conditioner was off. It took a long time for the room to be tolerable temperature wise. As they knew they'd booked the room, it would have been nice for them to have attempted to cool it down before we arrived. Other than that, all was good. The breakfasts were plentiful and delicious, and the staff friendly and helpful.
Stayed 2 nights in Jun 2023
Response from Julie on 25 Jul 2023
Dear Dawn - Thank you for taking the time to post your constructive review.Please accept my apologies that you were not greeted correctly by the mentioned member of our Team. This has been addressed. It is our policy to turn on the air-conditioning in the rooms on hot days, again please accept our apology. We are delighted that you enjoyed the Breakfast and thank you for the accolade to the rest of the Team.I do hope you will visit again soon.Kindest regardsJulie CampbellGeneral Manager

10/10 Excellent

Gillian

Stayed 1 night in Jun 2023
Response from Julie on 24 Jun 2023
Dear GillianThank you for taking the time in posting your 10/10 review. This is much appreciated by the whole Team.Kindest regardsJulie CampbellGeneral Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very relaxing 4 day stay
A very comfortable and clean hotel with excellent food. The staff were very friendly and the overall feel was relaxed. Recommended.
Stayed 4 nights in Jun 2023
Response from Julie on 12 Jun 2023
Dear Paul , Thank you for taking the time to post your lovely review the Team will be delighted.We are so happy you enjoyed your stay and hope to welcome you back again soon.Kindest regardsJulie CampbellGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place!
Absolutely amazing! The staff were wonderful, friendly and very accommodating. Bed was very comfortable, the breakfast was very good as well. We would defiantly stay there again!
Beautiful back yard!
The honeymoon suite!
Stayed 2 nights in Jun 2023
Response from Julie on 12 Jun 2023
Dear Michael, Thank you for taking the time to post your lovely review the Team will be delighted.We are so happy you enjoyed your stay and hope to welcome you back again soon.Kindest regardsJulie CampbellGeneral Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Julie on 6 Jun 2023
Dear MarkThank you for taking the time to post your review - the Team will be delighted that you scored us so highly and we hope to welcome you back soon.Kindest regardsJulie CampbellGeneral Manager

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Superb stay, lovely staff, great breakfast
Stayed 1 night in May 2023
Response from Julie on 6 Jun 2023
Dear DaleThank you for taking the time to post your review - the Team will be delighted that you scored us so highly, we are pleased you enjoyed your stay and we hope to welcome you back soon.Kindest regardsJulie CampbellGeneral Manager

10/10 Excellent

Jeffrey, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we walked in, the friendly staff greeted us and treated us like one of the family. It's a beautiful hotel which was originally a school many years ago with beautiful appointed gardens and the river which is directly behind the gardens. The breakfast was fabulous with several options and an abundance of fresh fruit, cereals and yogurts to choose from. We will defiantly stay again!
Stayed 1 night in Apr 2023
Response from Julie on 6 Jun 2023
Dear JeffreyThank you for taking the time to post your review - the Team will be delighted that you scored us so highly.We are so pleased you enjoyed your stay and especially the breakfast and we hope to welcome you back soon.Kindest regardsJulie CampbellGeneral Manager

10/10 Excellent

Kestas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr KZ
Very friendly staff, clean and tidy hotel, good breakfast.
Stayed 1 night in May 2023
Response from Julie on 6 Jun 2023
Dear KZThank you for your accolade to the Team this will mean a great deal - we are delighted that you enjoyed your stay and hope to welcome you back soon.Kindest regardsJulie CampbellGeneral Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Reservations on 5 May 2023
Thank you for your review

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made to feel very welcome at the Riverside. Staff all friendly. Very clean throughout and a delicious breakfast was served. Will definitely return when next in the area
Stayed 1 night in Apr 2023
Response from Zoe - Receptionist on 24 Apr 2023
Hi Mary, Thanks for your review on The Riverside. I am glad you had a nice stay with us and everything was what you expected and more. I do have to agree with you the food here is very good and incredibly yummy, even if i do say so myself, and that's thanks to our amazing chefs. We look forward to welcoming you again when you are next in the area. Many thanks, Zoe HReceptionist

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay
Lovely hotel, friendly staff, family room was fantastic and highly recommend. Service was efficient and friendly. Good breakfast. Pillows were too firm for my liking but that’s personal preference.
Stayed 3 nights in Apr 2023
Response from Zoe - Receptionist on 24 Apr 2023
Hi Stephanie, Thanks you for your review on The Riverside. I am pleased to hear that you enjoyed your stay with us and had a nice experience. We aim to be friendly and welcoming and I am glad you got to experience this by visiting our hotel. Should you find yourself back in the area then please do visit us again, either for a stay or even just a coffee. Many Thanks, Zoe H Receptionist

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
I stayed for one night on business. This is a great hotel. Staff were vey helpful and attentive. Evening meal was lovely. Breakfast is amazing. I will definitely be back. Thanks to all of the team
Stayed 1 night in Mar 2023
Response from JC on 27 Mar 2023
Dear Paul, Thank you for taking the time to post your lovely review - the Team will be delighted of your accolades. Looking forward to welcoming you back soon.Julie CampbellGeneral Manager

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel very friendly and competent staff a bit of traffic noise in the early morning.
Stayed 1 night in Mar 2023
Response from JC on 27 Mar 2023
Dear Peter, Thank you for taking the time to post your lovely review - the Team will be delighted of your accolades. Apologies for the traffice noise but we are listed building.Looking forward to welcoming you back soon.Julie CampbellGeneral Manager

6/10 Okay

Ian

Business traveller
Liked: Cleanliness, staff & service
Nice hotel. Communal areas are fine, room a bit tired.
Stayed 1 night in Mar 2023
Response from JC on 27 Mar 2023
Dear Ian, Thank you for taking the time to post your review - we are currently decorating the Hotel and most of the rooms. Looking forward to welcoming you back soon.Julie CampbellGeneral Manager

10/10 Excellent

Salvatore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel glad to be coming back
I missed coming to this hotel due to Covid, but to come back. The hotel has period features so don’t expect a new glass building, that said the service and staff are amazing. Food is also great, so come hungry
Stayed 1 night in Feb 2023
Response from The Riverside House Hotel on 12 Mar 2023
Thank you for your kind words they will be passed onto the staff. We look forward to welcoming you back in the near future.

6/10 Okay

Russell M

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room is cold in February with no apparent way to adjust the temperature/thermostat. Hot water for bathing seemed to be limited.
Stayed 1 night in Feb 2023
Response from The Riverside House Hotel on 12 Mar 2023
We are very sorry you did not enjoy your stay with us. We will get all of the above issues sorted as soon as possible. We look forward to welcoming you back in the near future.

8/10 Good

Donna

Liked: Cleanliness, staff & service, room comfort
Honeymoon suite, honest review.
The honeymoon suite was mostly clean. Glass shelves either side of bed were very dusty. Huge hanging cobweb in bathroom. The bed was very comfortable and clean. The shower was clean and hot. Unfortunately a huge leak from Shower door meant lots of mopping with towels. Room was cold on arrival and took some fiddling to work out the heating. The bath was dreamy lovely size and copious amounts of steaming hot water. The carpet was stained / damaged and really should be replaced it looks awful and not expected in a room of this price. The bathroom needs attention to the flooring and decoration. You can tell in it’s day the room was beautiful but it needs some love now. Towels smelt funny but were perfectly clean although dreadfully thin. Overall we enjoyed our night very much but both felt the room should be bought up to standard. Staff were lovely , friendly and polite. Would definitely return , would be thoroughly impressed to see the mentioned improvements. The view of the garden was appreciated and being so close to the river must be lovely in better weather. We didn’t use the restaurant so cannot review.
Stayed 1 night in Dec 2022

10/10 Excellent

Deniz, San Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 4 nights in Nov 2022

10/10 Excellent

Jon

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2022

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2022

10/10 Excellent

Michelle

Stayed 1 night in Sep 2022

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food
A thoroughly enjoyable one night stay. Staff extremely helpful and friendly. Room very comfortable, windows that actually open!! Interesting old style lift Breakfast exceptionally good with a wide choice Only small moan, the coffee was a little weak for our taste. Evening meal also very good, not overly expensive and generous portions. We would definitely stay again.
Stayed 1 night in Sep 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amazing place, would definitely recommend for a couple. Particularly nice indoor/outdoor drinks and dining.
Stayed 1 night in Jul 2022

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
One night break away in Bury St. Edmunds.
Staff were really good and hard working, the breakfast was very nice and had a good choice. However, the room considering it was described as a Superior Double room was rather shabby as the edging to the bedside tables and main desk / drawer unit in the room had completely peeled off leaving raw chipboard and could have looked a lot better. Bedroom windows were very large sash windows and the windows could not open due to the sash ropes being non existent which lead to the room being rather humid and stuffy. Had to use the waste bin to keep the window open for a while for some fresh air. Room with a Garden View. the view to the garden was very restricted by roofs.
Stayed 1 night in May 2022

6/10 Okay

Russell M

Stayed 2 nights in May 2022

2/10 Terrible

sharon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Lovely friendly hotel
The staff at the Riverside Hotel are excellent. Great breakfast, good sized family room. Would definitely stay there again when visiting our family.
Stayed 1 night in Mar 2022
Response from Lynsey on 16 Apr 2022
Good Morning, Thank you very much for the positive feedback, We love hearing comments from our guests. Hope you enjoy the Summer. Kind Regards Lynsey

8/10 Good

david, chelmsford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Lynsey on 6 Jan 2022
Thank you very much Hope you stay again The Riverside House Hotel