Iron/ironing board, free WiFi, bed sheets

Reviews of Carlton Hotel

2 out of 5
Carlton Hotel
41-43 Berners Street, Ipswich, England

Reviews

7.0

Good

Rating 10 - Excellent. 21 out of 95 reviews" "
Rating 8 - Good. 33 out of 95 reviews" "
Rating 6 - Okay. 20 out of 95 reviews" "
Rating 4 - Poor. 12 out of 95 reviews" "
Rating 2 - Terrible. 9 out of 95 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

p

Stayed 1 night in Oct 2022

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bobby
Stayed there for football game nice hotel manager made you feel very welcome room is nice had Netflix and freeview and you tube channel on tv in my single room
Stayed 1 night in Sep 2022

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host very welcoming and i think the introduction of a breakfast bag is a superb idea. Would recommend anyone going to Portman Road 👍
Stayed 1 night in Jul 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Helpful, friendly service. Perfect for visiting the town centre. Would use again.
Stayed 1 night in Jul 2022

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money.
Stayed 1 night in Jul 2022

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Greg

Business traveller
Liked: Cleanliness, staff & service
A warm and friendly welcoming. The hotel is situated in a good location in the town centre and the takeaway breakfast was a nice touch. However the bed was not comfortable and I did not sleep well. It was a windy night and the windows were rattling which woke me up and kept me awake. The property is a bit dated and could do with an upgrade.
Stayed 1 night in Nov 2021

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly service and clean room.
Very friendly service and clean room. Free unexpected take away breakfast bag. Very close to city centre
Stayed 1 night in Oct 2021

10/10 Excellent

Sarah

Stayed 1 night in Sep 2021

10/10 Excellent

Steffan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Excellent service, friendly and helpful family run business.
Stayed 4 nights in Aug 2021

6/10 Okay

Maciej

Business traveller
Stayed 1 night in Feb 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Chris

Liked: Cleanliness, staff & service
27/2/2020
Upgraded to a refurbed room but a twin, the double was freezing so no choice really but it was free and a much nice room. The window had a gap and on a road so not the quietest or warmest, the shower was cold and they served turkey rashes instead of bacon for breakfast, beef sausages fine but come on. The staff are great and the hotel is clean. Overall it was ok, I won’t stay again though sorry
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Marlene

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

when booked asked for 2 nights got e mail from you to say confirmed 2 nights when arrived they could only do 1 night so had to look around for my 2nd night
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, good breakfast, good value, would stay again
Stayed 1 night in Jun 2019

10/10 Excellent

chris, Wigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Added to my favourites list 👍
I rarely review but I have to say that the room was extremely comfortable and modern in design. Parking was a little limited but I managed OK. Didn't make breakfast as I was away too early. Great welcome from the manager though and you could tell there was great attention to detail overall - it's the little things that matter. I would definately aim to stay here again when next in the area.
Stayed 1 night in May 2019

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very steep windy stairs to get to our room but as we were only staying one night we didn't change to an offered refurbished suite on a lower floor for an extra €10 per night. Staff and breakfast were great
Stayed 1 night in Apr 2019

8/10 Good

Mandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service and value for money
If you want really good service and value for money this is ideal. The staff were all very friendly and helpful, breakfast was good and the room was absolutely fine. I was in one of the updated rooms and it had everything i needed.
Stayed 1 night in Mar 2019

4/10 Poor

Thrower, Keny

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay. Hotel needs a lot of upgrading. Room very tired. Wardrobe with door removed electric heater insufficient. Ensuite grimy and cold shower mucky. Bedding old with blankets. Tv tiny and very old. Breakfast called english in advertiding but was Halal and only available till 8.30am. First floor bathroom door open with a redident relieving himself. Not a good experience.
Stayed 2 nights in Nov 2018

6/10 Okay

simom, leicester

Liked: Staff & service
Close to the town centre.
Good hotel stayed in one of the older rooms due a refurb and it was... Good value for money for a city centre stay. Reception and the welcome was 100%. Slept ok.
Stayed 1 night in Oct 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Mervu, Perth Australia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
This hotel urgently needs refurbishing especially the bedrooms and absolutely the dreadful bathroom Needs an inspection by Expedia Staff were helpful but it truly is a one to two star at best Never again
Stayed 1 night in Aug 2018

6/10 Okay

Garry

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frindly and convenient
A very friendly, family run hotel. It is a short walk into the centre of Ipswich. Nice breakfast cooked to order.
Stayed 2 nights in Jun 2018

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Ideal centre to look around on Ipswich foot and plenty of buses to explore further
Stayed 3 nights in Jun 2018

8/10 Good

Mrs Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very welcoming hotel
We came to Ipswich to visit The Suffolk Show. We were made to feel very welcome at The Carlton, unable to fault the breakfast it was lovely and we have never had better. We were on the 2nd floor and as I am not very agile I found the steep narrow staircase rather challenging but manageable. We would stay again. A real bargain price too.
Stayed 2 nights in May 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for amenities in Ipswich
Had a very good welcome on arrival. Room comfortable with on-suite. Very clean and quiet. Very Handy for town centre as only a short walk away. Breakfast was very good. Selection of cereals good, cooked breakfast was freshly cooked to order and therefore Hot and enjoyable.

8/10 Good

Bridget, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Friendly helpful owner. Made to feel welcome. Room clean and comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
1 night. Clean room. Great breakfast

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Wanted a room for one night to see concert in Ipswich. The room was cheap and cheerful - good value for money. The room was clean and the breakfast was pretty good too. The staff were friendly and helpful.

8/10 Good

chris, devon

Liked: Cleanliness, staff & service, room comfort
Close to bus station, close to town
Stayed for two nights, lovely welcome, breakfast was massive, such a large choice and wonderful staff seeing to everything we wanted. Rooms are a bit dated but clean, lovely and warm with everything we needed, I know they are upgrading the rooms one at a time to. Would definitely visit again.
Stayed 2 nights in Mar 2018

6/10 Okay

bryany

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hotel is very dated and needs a very good upgrade to make the rooms suitable for use the sink was in the room I slept in . In the room was two singles and a bunk bed so very cramped if a family room . Also my bedside lighting was connected to an extension lead that then went to the plug . Staff are very polite and a wonderful breakfast in the morning .
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Owner was very friendly and helpful. All staff were very nice. Hotel was very basic and a little tired but was fine for an overnight stay.
Stayed 1 night in Feb 2018

8/10 Good

Aga, Manchester

Liked: Cleanliness, staff & service, room comfort
The staff is very friendly and polite. Room looked as on the pictures, beds were Ok. Tea/coffee available in the room. shared bathroom was very cold and the electric shower is not the best. Breakfast was absolutely amazing. Great choice of items and good cooked breakfast as well. Good place to stay for one night.
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok but nothing to write home about. Staff were friendly.
Stayed 3 nights in Dec 2017

4/10 Poor

Goddy, London

Disliked: Cleanliness, property conditions & facilities, room comfort
facilities old. Matress need changing.
Could not sleep throughout the night because of bad bed. Just don't want to think about it. Staff relationship was good though.
Stayed 1 night in Nov 2017

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carlton Hotel stay
Overnight business stay close to Town centre. Quite area lovely breakfast friendly staff.
Stayed 1 night in Sep 2017

6/10 Okay

Gerry, berkshire

Liked: Staff & service, room comfort
Lovely hotel
Lovely family run hotel,slightly old fashioned but it has a great location,really nice staff and nice clean,comfortable rooms
Stayed 1 night in Sep 2017

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
Very nice staff and hotel convenient to the town and places I wanted to visit but breakfast mediocre as is general state of decoration
Stayed 1 night in Aug 2017

2/10 Terrible

Brenda, Essex

Disliked: Property conditions & facilities, room comfort
We didn't stay
The room was small, the sink was in the bedroom, and was blocked, so we left and got our money back.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and owner are friendly. Although i had an overdone omellete it is ok. Room is clean and good prixe. People are nice. Thank you and kepp it up
Stayed 2 nights in Jun 2017

8/10 Good

Cathy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Convenient overnight stay
The staff were very kind and the breakfast was excellent. The bed however, was probably the most uncomfortable one I have ever slept on, and believe me, I have slept on some uncomfortable beds in my many travels. PLEASE replace your mattresses - springs everywhere!
Stayed 1 night in May 2017

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The cost, location and convenience keep us coming back to The Carlton year after year. The staff is extremely friendly and the breakfast is excellent - so much choice and so well served!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Competitive Priced Short Stay Hotel - Recommeded
our 2nd time at this competitively priced family run hotel, great friendly service, ideal when we go to Ipswich on a budget, we had booked standard twin room, but we was offered an en-suite room as it was going spare ...... Thank you to the owners generosity .. :-)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Good location, nice room, friendly staff, recommended.

6/10 Okay

Jim, UK

Liked: Cleanliness, staff & service
Good reasonably priced city centre family hotel
We had a mix up about the room booked but this was quickly and pleasantly resolved. Reception and hallways are in refurbishment. Twin Room was refurbished and perceived good value. Good: New decoration and shower/toilet room good. Electric shower a bit weedy. No shelf for toiletries in shower. No toilet roll holder on wall. No tooth mug by sink. Bed bases and lighting very good, mattresses hard with springs that could be felt and heard - this let the room down. TV good, Tea/Coffee & Kettle all good, but no milk. Breakfast nicely served quick and good choice, but this is a Muslim family hotel, and therefore no pork products - beef sausages and turkey rashers. They ought to advertise this, it wouldn't put me off booking. Staff were excellent, polite and very accommodating. We would return to stay here.