Superior Room, 1 Queen Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, cots/infant beds

Reviews of Best Western Claydon Hotel

3 out of 5
Best Western Claydon Hotel
16-18 Ipswich Road, Claydon, Ipswich, England

Reviews

8.0

Very good

Rating 10 - Excellent. 63 out of 204 reviews" "
Rating 8 - Good. 85 out of 204 reviews" "
Rating 6 - Okay. 39 out of 204 reviews" "
Rating 4 - Poor. 12 out of 204 reviews" "
Rating 2 - Terrible. 5 out of 204 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, staff very friendly and helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel and restaurant
A one night stopover which was very nice. Staff were extremely friendly and couldn’t have been more helpful. Lovely restaurant with excellent food and service. Fabulous breakfast with lots of choice including full English.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single night stay
Nice hotel, staff really efficient and friendly, parking is a little limited but managed to find a space. Room was clean & fresh with a decent shower. Would stay here again.
Stayed 1 night in Oct 2023
Response from Kelsey on 14 Oct 2023
Many thanks for taking the time to leave a review. We are glad to hear we met your expectations. We hope to be able to welcome you again in the future.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff, very quiet with comfy beds and lots of hot water in the bathroom. Breakfast was delicious too.
Stayed 1 night in Sep 2023
Response from Kelsey on 14 Oct 2023
Many thanks for taking the time to leave a review. We hope to welcome you back to the area in the future.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kelsey on 14 Oct 2023
Many thanks for taking the time to leave a review. We hope to welcome you back in the future.

8/10 Good

Jan

Stayed 3 nights in Sep 2023
Response from Kelsey on 14 Oct 2023
Many thanks for taking the time to leave a review. We hope to welcome you back in the future.

8/10 Good

Linda

Liked: Amenities
Excellent service from staff when realised that stairs were too much for my husband and moved us to ground floor
Stayed 4 nights in Aug 2023
Response from Kelsey on 14 Oct 2023
Many thanks for taking the time to leave a review. We hope to welcome you back again in the future with a ground floor room.

10/10 Excellent

Stephen, Great Brickhill

Liked: Cleanliness, staff & service, property conditions & facilities
Great service from the night staff, helping us with a very difficult situation
Stayed 1 night in Aug 2023
Response from Kelsey on 14 Oct 2023
Thank you for your review, we hope to welcome you back again soon.

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Kelsey on 22 Aug 2023
Many thanks for your 10/10 review. We hope to welcome you back again in the future,

10/10 Excellent

Stefan, Bury St Edmunds

Stayed 1 night in Jul 2023
Response from Kelsey on 22 Aug 2023
Many thanks for your 5/5 review. We hope to welcome you back in the future.

10/10 Excellent

Nicola

Stayed 1 night in Jul 2023
Response from Kelsey on 11 Jul 2023
Good Afternoon,Many thanks for taking the time to leave a review. We hope to welcome you again in the future.

10/10 Excellent

Debbie

Stayed 1 night in Jun 2023
Response from Kelsey on 2 Jul 2023
Many thanks for taking the time to leave a score. We hope to welcome you again in the future.

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet. Staff were excellent. Will stay again.
Stayed 1 night in Jun 2023
Response from Kelsey on 21 Jun 2023
Good Evening,Many thanks for taking the time to leave a review, I am so pleased to hear you enjoyed your stay with us. We look forward to welcoming you again in the future.

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel, poor mattresses.
The hotel was easily accessible, clean and friendly. We received a warm welcome and our needs were met as we needed a ground floor room. Unfortunately, the bed was very uncomfortable, but the manager was very obliging and swapped our room, unfortunately the second room was just as uncomfortable. The only problem with this hotel is that they need to invest in some new mattresses. Everything else is wonderful.
Stayed 2 nights in May 2023
Response from Kelsey on 21 Jun 2023
Good Evening,Many thanks for taking the time to leave a review. I apologise we did not meet your expected standards. We are currently in the midst of a refurbishment and mattresses are next on the list. We hope to welcome you back in the future.

6/10 Okay

Derek

Stayed 2 nights in May 2023
Response from Kelsey on 5 Jun 2023
Thank you for taking the time to leave a score. We hope to welcome you again in the future.

10/10 Excellent

Colette

Stayed 1 night in May 2023
Response from Kelsey on 5 Jun 2023
Thank you for taking the time to leave a score. We hope to welcome you again in the future.

8/10 Good

Andy

Stayed 3 nights in May 2023
Response from Kelsey on 5 Jun 2023
Thank you for taking the time to leave a score. We hope to welcome you again in the future.

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Plumbing needs attention in room 104
Stayed 1 night in May 2023
Response from Kelsey on 15 May 2023
Many thanks for taking the time to leave a score. I am sorry to see we didn't fully meet your expectations, if you wish to discuss this further, please do get in touch.

6/10 Okay

John

Stayed 1 night in May 2023
Response from Kelsey on 15 May 2023
Many thanks for taking the time to leave a score. I am sorry to see we didn't fully meet your expectations, if you wish to discuss this further, please do get in touch.

8/10 Good

Christine

Stayed 1 night in May 2023
Response from Kelsey on 15 May 2023
Many thanks for taking the time to leave a score. We appreciate it and hope to welcome you again in the future.

4/10 Poor

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Unfortunately we didn’t have the best stay. Couldn’t fault the staff they were brilliant but ………. Our room smelt like scampi and chips most of the night, must of been near the kitchen not sure The floorboards above us were creaking all night with people walking around upstairs so difficult to sleep. The cooked breakfast in the morning was disappointing as very basic and no option for what type of egg you could have as the only available option was scrambled
Stayed 1 night in Apr 2023
Response from Kelsey on 15 May 2023
Many thanks for taking the time to leave a review. I am disappointed to see we did not meet your expectations. I have passed your comments onto our management team, who will in turn look into this. I am of the understanding that on your departure day, breakfast was set as a buffet due to the large numbers we were holding. Scrambled egg was the only option on display, however poached eggs were available on request.If you do wish to discuss anything further, please do not hesitate to get in touch.Thank you.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful reception staff.
Stayed 1 night in Apr 2023
Response from Kelsey on 17 Apr 2023
Good Afternoon,Many thanks for taking the time to leave a review. I am pleased to hear you enjoyed your stay.We hope to welcome you back again in the future.

10/10 Excellent

Damir

Great
Stayed 1 night in Apr 2023
Response from Reception Manager on 12 Apr 2023
Good Afternoon,Many thanks for your review. I am so pleased to hear you had an enjoyable stay.We hope to welcome you back in the future.

6/10 Okay

Eddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room very small
Stayed 1 night in Apr 2023
Response from Reception Manager on 12 Apr 2023
Good Afternoon,Many thanks for your review. We hope we can welcome you back in the future, where there are upgrades available.

2/10 Terrible

M

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid....terrible hotel.
This hotel is very overpriced, room/bathroom, bed all appalling. Parking was £10 additional to the overpriced room to park in a muddy area at the back of this place. The bathroom was above the kitchen with a very loud extractor fan and seemingly extracted all of the cooking waste into the shower above, choking fumes. The bed was very uncomfortable. The traffic noise from outside was loud. The noise from othet residents and slamming doors was excessive at all hours of the night. I'd not recommend this hotel.
Stayed 1 night in Mar 2023
Response from Frankie Manners on 6 Apr 2023
Dear Sir,As a valued customer, thank you for reviewing Best Western Claydon, on behalf of our hotel, please accept our sincere apologies, with regards to your complaint we would have preferred you brought this to our attention more directly rather than such a platform where bad reviews are weighted much heavier then positive ones. We are of course sorry to hear the issues mentioned had a negative effect on your experience, having reviewed your complaint we have since with drawn the parking charge and found the other issues mentioned debatable. The extractor fan from the kitchen is turned off by 10.30pm, choking fumes from extracted cooking waste certainly isn't something we are aware of nor had problems with in the past, having discussed the circumstances of this happening we are confident such a scenario could not happen and therefore hope this doesn't deter others from trying us.We are encouraged when we receive positive feedback from our guests, however on this occasion a little disappointed, had we have been informed you were unhappy with this room we would have offered you a change of room, or an upgrade, we tried in vain to speak with you on one occasion ending unsuccessfully. I would be happy to speak with you should you wish to bring this matter to a conclusion.I look forward to hearing from you in due course.Yours SincerelyFrankie MannersOperations Manger

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Excellent stay as usual.
Stayed 1 night in Feb 2023
Response from Kelsey on 10 Feb 2023
Good Morning,I am so pleased to hear you enjoyed your stay again.We look forward to seeing you again in the future.

8/10 Good

alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A let down for a Best Western.
I use Best Western quite a bit whilst working, but this was a bit of a let down.The biggest shock was the £10 parking charge, hidden away in the terms and conditions that no one every checks. I didn't pay it, I parked elsewhere. No restaurant service on a Sunday! In general not brilliant. Room was cold, especially the bathroom with a totally antiquated electric heater on the wall! Room hadn't been heated prior to my arrival so was really cold.
Stayed 1 night in Jan 2023
Response from Frank on 1 Feb 2023
Dear Alison,Thank you for posting your review. We value your time and apologise if you were unaware of our charges, our policy is to notify all customers of payments via email such as parking as a matter of courtesy, we are sorry if this did not happen. The fact our kitchen is closed on Sunday’s only offering light snacks as a condition of Best Western, Due to our green credentials and the extreme cost of energy, our rooms are not pre-heated, however the heating unit in the room is more than sufficient to manage all temperature conditions. The wall mounted unit in the bathroom is satisfactory for heating small areas. I am sorry if we did not exceed all your expectations on this occasion. I can understand your frustration however we hope you will give us another chance so we can share a more positive experience. Yours sincerelyFrankie Manners-Operations Manager

8/10 Good

Jason

Stayed 1 night in Jan 2023
Response from Kelsey on 25 Jan 2023
Thank you for taking the time to rate us.We hope to welcome you again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Best Western Claydon
Room cold, bath panel not fixed which I relocated, heat pump/AC unit didnt work and fixed at 18 degs, £10 additional parking charge if not booked direct with the hotel. Think because it was booked through a 3rd party provider was relegated to a lower standard room at the back of the hotel.
Stayed 4 nights in Jan 2023
Response from Kelsey on 17 Jan 2023
Good Afternoon Mr Thompson,Thank you for taking the time to leave a review. I have asked maintenance to assess this room, and the bath panel is being fixed. The air con seems to be in working condition.The 10 car parking fee is waivered if booked direct with the hotel.You also had received a free upgrade on this stay, and also upgraded to one of our newly redecorated rooms.Many thanks

10/10 Excellent

Amanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice botel with large clean rooms, friendly lady on reception, parking.
Response from Kelsey on 3 Jan 2023
Thank you for taking the time to leave feedback. We hope to welcome you back in the future.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2022
Response from Kelsey on 3 Jan 2023
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, courteous staff always happy to help...Excellent all round. Will certainly return.
Stayed 1 night in Dec 2022
Response from Kelsey on 3 Jan 2023
Thank you very much for your feedback. We look forward to your return.

10/10 Excellent

TERRY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Good quality accommodation, excellent customer focused staff member on reception and in the bar.
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, friendly
The hotel is an AA 3 star hotel, and it provided that level of service in the best way that it could. Although nothing was fancy, everything was perfectly clean and working. The room was not particularly large and the bathroom was quite basic, but it was all big enough and very clean. The hotel was very quiet; we did not hear the other guests. The staff were all incredibly helpful and friendly.
Stayed 1 night in Oct 2022
Response from Kelsey on 19 Dec 2022
Good Afternoon,Many thanks for your feedback. I am pleased to hear you enjoyed your stay. Our team really are our greatest asset.We hope to welcome you again

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok
Stayed 2 nights in Oct 2022

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away day
Great stay as always. Room was excellent loads of room bead was very comfortable
Stayed 1 night in Oct 2022

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Claydon
Nice accommodation, only complaint was the window faced onto the main road and it needed to be triple glazed as it was noisy.
Stayed 2 nights in Sep 2022

8/10 Good

Paula

Stayed 1 night in Aug 2022
Response from Frank on 6 Sept 2022
Hi Paula,As a valued customer, thank you for taking the time to review our hotel. We take guests feedback seriously and continually work to improve our service. We are delighted with your response and that we lived up to your expectations. We hope to welcome you back again in the near future. Yours SincerelyFrankie Manners- Operations Manager

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A dated hotel in need of upgrading
This hotel must have been built by Wimpeys, the rooms are small our suite being smaller than a standard premier Inn room. The Walls are plasterboard and you can hear people walking down the corridor outside. There is no soundproofing so you can hear the TV in other rooms and people talking. The bed was lumpy and uncomfortable and creaked all night long with every slight movement. On the good side the room and bathroom was clean and functional but the door hinges needed oiling as they squeaked. The on site parking was useful. The staff were helpful and friendly. We didn't have breakfast in the hotel at £40 each as that was excessively expensive. The whole place need renovating and upgrading.
Stayed 1 night in Aug 2022
Response from Frank on 6 Sept 2022
Dear Alan,Thank you for your comments and for taking the time to review our hotel. We take our guests feedback on board and continually work to improve our service. We are sorry you were disappointed with some aspects of the hotel, however the price of breakfast is only 10.95 per person not 40 as stated in your review. However should you return we hope we can improve on your last stay by offering you one of our more senior newly renovated rooms, yours sincerely, Frankie Manners- Operations Manager

6/10 Okay

amanda de

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Staff very helpful.
Stayed 1 night in Jul 2022
Response from Frank on 5 Aug 2022
Hi Paul, Thank you so much for taking the time to post your review, it is so much appreciated by the whole team. We are delighted you had an enjoyable experience at Best Western Claydon Hotel and hope that you will not hesitate to use us again in the future. Kind regards Frankie Manners - Operations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Frank on 5 Aug 2022
Hi David, Wow, 10 out of 10, speaks volumes, thank you very much. Kind regards Frankie Manners - Operations Manager and team.

8/10 Good

Maeve

Business traveller
Liked: Property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Frank on 5 Aug 2022
Good Afternoon Maeve, Thank you so much for taking the time to post your review, the team and I are extremely grateful Kind regards Frankie Manners - Operations Manager.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with air-con
Hotel is a little dated now but still proveds everything the business traveller needs - including really good (gentle and quiet) air-conditioning; which was an absolute God-send on the hottest night of the year! Although the room was quite small, it meant it was easier to keep cool! Had one evening meal which was delicious and plentiful, again, in a lovely air-conditioned restaurant.
Stayed 2 nights in Jul 2022
Response from Frank on 5 Aug 2022
Dear Peter, Thank you for posting your review, we are delighted you were satisfied with your accommodation as specially the air conditioning and the cuisine from our dining room. However please accept our sincere apologies for the dated feel of the hotel, we have on going renovation plans in existence and hopefully on your return you can sample one of our newly decorated rooms. Kind regards Frankie Manners-Operations Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Frank on 5 Aug 2022
Hi Andrew, Excellent! Thank you so much for leaving your review, speaks volumes. Kind regards. Frankie Manners - Operations Manager and team.

8/10 Good

Barbara

Stayed 1 night in Jul 2022
Response from frank on 5 Aug 2022
Dear Barbara, Thank you so much for leaving your review, we are delighted we were able to accommodate you and your stay was pleasant, we look forward to greeting you again in the future. Kind regards. Frankie Manners - Operations Manager

8/10 Good

Barbara

Stayed 1 night in Jul 2022
Response from frank on 5 Aug 2022
Dear Barbara, Thank you so much for leaving your review, we are delighted we were able to accommodate you and your stay was pleasant, we look forward to greeting you again in the future. Kind regards. Frankie Manners - Operations Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An unexpected delight!!
I'm writing this from my comfy bedroom in this pleasant hotel. Working for a humanitarian agency of the UN, I live in Switzerland - the recognised capital of the hospitality industry - and spend around 5 months of the year away from home, so I have developed a firm idea of what I expect from my hotel. This one is a small independent hotel in a dormitory village of Ipswich. Not the kind of place I'd usually pick but a special event this weekend meant hotels for miles around were fully booked so I was desperate. Guess what? My prejudices were swiftly swept away. It is true breakfast options are limited, and dinner must be ordered by 7.45pm(!!), but I arrived to a warm, unhurried welcome from a busy, lone receptionist and subsequently the night porter has really gone the second mile for me despite having a full bar to attend to at 1.00am. His smiling "can do" attitude, and obvious pleasure in working with people are remarkable. Both of these team members are great ambassadors for the hotel. Add to the mix an immaculate room and bathroom, comfortable air conditioning and you have the ingredients for a happy stay in quality surroundings! Slight niggles? The lack of power points, especially near the bed for charging the phone, and the rather niggardly number of towels - even for a solo traveller. All in all though, this one gets a definite thumbs up from me!!
Stayed 1 night in Jul 2022
Response from Frank on 12 Jul 2022
Hi Jennifer, Thankyou so much for taking the time to review Best Western Claydon hotel, we are delighted & overjoyed that we exceeded your expectations. I hope your stay with us is pleasant and comfortable and we will support you in every way possible. I hope the additional towels and new power point in your room rectifies those little niggles. Thank you for taking the time to share your comments. Kind regards Frankie Manners-Operations Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Frank on 12 Jul 2022
Thank you kindly for taking the time to respond to the customer review, we are delighted to have been of service to you and look forward to your booking again in the future. Kind regards Frankie Manners – Operations Manager

8/10 Good

Peter

Stayed 1 night in Jun 2022
Response from Frank on 12 Jul 2022
Hi Peter, Thank you so much for the pleasant review, however, we would love to know what we could do to make your stay more pleasurable in the future. We look forward to welcoming you back soon. Kind Regards. Frankie Manners – Operations Manager.