Ratings based on 161 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Berks

Comfortable but a little tired

Posted 18-Aug-2014
Pros: Very quite and traditional.
Cons: Our room needed trouser press fixing and extraction fan in bathroom fixing. This gave impression of lack of detail to maintenance and cleanliness
Location: Lots of good Castro pubs in the area serving real ale and fresh fish
We found this hotel comfortable but a little tired and in need of a deep clean. The breakfast buffet was very good.
3 out of 5
Recommended
for Couples
by A verified traveller from Kent

Tired hotel but ok for overnight stay

Posted 13-Jul-2014
Pros: Traditional character of the building and grounds. Pool was very good.
Cons: Maintenance needs serious attention, there is no excuse for damaged, broken fittings low standards of bathroom finishes, dodgy garden benches etc.
Location: Ok base to explore, Bury St Edmunds beautiful, v.expensive to park and old town can only park 2 hrs! Amazing market towns Long Melford, Aldeburgh : )
We stayed at the Belstead for 5 nights as a base to explore Suffolk. The staff were generally friendly and efficient & food was good. We were a little disappointed with the overall condition of the building, poor maintenance e.g. handles all loose in room, mould around bath seals, discoloured tile grout. Hotel has a certain charm but has seen better days and unfortunately now surrounded by housing estates which detracts from it's charm. Ok for overnight stay but much better hotels on the coast for longer stays.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 22-May-2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by Abby from London, UK

Nice hotel, rude staff

Posted 27-Apr-2014
The hotel's staff should be polite and welcome the guests with a smile, we felt they were annoyed every time we needed to ask something at reception, their attitude is not the best.
5 out of 5
Recommended
by Chris Morris from Kent

Value for money

Posted 24-Apr-2014 on Hotels.com
Easily the best value for money stay I've had in the UK . Amenities and service was outstanding.
Comment from Hotel Management
12-Jul-2014 by Chris, Hotel Management
Thank you for such great feedback. It is good to know when we have satisfied guests.
4 out of 5
Recommended
for Everyone
by Percy from Oxford

Overall, good value for money.

Posted 10-Apr-2014
Pros: Food, pool, jacuzzi, parking
Cons: General decor of rooms
Location: The rest of Suffolk is easily reached, but the hotel itself is hidden in a nondescript part of Ipswich
This hotel could do with a facelift in places, but overall its great value for your money. Its a relaxing place with good facilities, a decent breakfast and use of the pool and gym is appreciated.
3 out of 5
Recommended
for Couples
by Sophia from Suffolk England

Good location, Quiet, Welcoming, Excellent Food.

Posted 17-Mar-2014
Pros: I liked the setting the surroundings and the location, and the decor. The history of the building, and how it has evolved over the hundreds of years.
Cons: The bathroom shower fittings and tiles need deep cleaning and tiles replaced.
Location: Good central location to Ipswich town, for leisure and business, and shopping and site-seeing local historic buildings and places of interest.
I found the hotel to be comfortable, and catered for many tastes. The room was airy, and homely.The bed was a good size, and all bed linen fresh. The facilities spa, pool were excellent. The bar was pleasant and the restaurant excellent. The food was very well prepared and the breakfast selection catered for all taste and dietary needs. The staff were attentive. However could do with brighter lighting in the bathrooms. There were a couple of things which I feel need addressing. The shower taps need clearer instruction as to which way to turn the temperature dial, which I found difficult to adjust. I also noticed that the shower temperature dial did need a deep clean, and that there were some cracked tiles. I have been a guest at the hotel before at a couple of weddings. The latter bathroom issues were noted by me then also. However I enjoyed a glass of wine in the garden. My partner and I will stay with you again. I have also attended business meetings, and I have recommended these facilities to other business colleagues.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 14-Mar-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by RayM from Staffordshire

Excellent service

Posted 10-Mar-2014 on Hotels.com
Hotel is starting to look tired in places. I have stayed here quite a few times and the staff are just excellent nd the service they provide. The restaurant is very good and reasonably priced. I will use again.
2 out of 5
Recommended
by whiteypio5150

This traveller left a rating score only Posted 02-Mar-2014 on Hotels.com