Upon my return from a tour to another country, after staying for several days in 680 hotel in Nairabi, I showed my passport to identify myself as a client who was there before and has booked for the 28th, I was shocked to be told that I have no booking at all.Because I was tired after 12 hrs of flight, checking in two ports,etc. I requested the staff to let my baggage in, ckeck her records, allow me to have shower and if no booking as she claims I will pay cash.This staff,seem to be temporary staff to cover x-mass holiday, refused and asked me to get the voucher. I told her that I can show her in my internet. She again said you can't print from here, go out side the next street and bring a print. Imagine 6.00 PM in Nairobi, to go out side with your hand bag on your shoulder !!!!!. I was really frustrated but anyhow went and brought the required print.Now the question is how could this rude, untrained staff left to work at this period of time. How couldn't she find my name??? Whose mistake was that my name was not shown in the record.
Anyhow, the next day I spoke to customers representative( Mrs Annette) and explained the whole story. I showed to her that I am not intending to take deciplinary action but to train her on how to deal with customers.
We arrived late, the stuff was very friendly to us and the room was really nice! The room was clean and the bed comfortable , the breakfast the next morning was also awesome and to a really fare price ! We definetly come again the rooftop was great for a view over the city
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