Indoor pool

Reviews of Travelodge by Wyndham Strathmore

2 out of 5
Travelodge by Wyndham Strathmore
350 Ridge Road, Strathmore, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 637 out of 910 reviews" "
Rating 8 - Good. 206 out of 910 reviews" "
Rating 6 - Okay. 34 out of 910 reviews" "
Rating 4 - Poor. 17 out of 910 reviews" "
Rating 2 - Terrible. 16 out of 910 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Robin

Travelled with family
Liked: Amenities
Disliked: Staff & service
It took 20 minutes to check in (there was no one ahead of us) the person checking us in was very distracted by someone else. We had booked the breakfast area for 630 and were told after the fact that we didn’t have it until 7 because they double booked the room! There wasn’t even an apology or something else offered. I had to come up with a solution of my own for 30 people. Someone else in our party was given the wrong room key and almost went into a room that was already occupied. I asked to speak to the manager with NO RESPONSE! We will not be staying at this establishment ever again.
Stayed 1 night in Mar 2024
Response from Jane on 26 Mar 2024
I am sorry, of course you should have had an apology at the very least, actually knowing who was working I am surprised that he did not apologize. I am sorry that we double booked by half an hour and I should most definitely been informed if you asked to speak to me. I will be speaking to the staff involved. Having checked with one of the staff members I understand they let you use the other area. The wait at check in was with regards to a credit card failure not something we could predict.

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Mar 2024
Response from Jane on 24 Mar 2024
Thank you for taking the time to leave us a review. We hope to see you again.

10/10 Excellent

Harvey

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nell on 22 Mar 2024
Thank you for leaving a review. We are happy to hear that you enjoyed your stay!

10/10 Excellent

Jessica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding breakfast included!
Stayed 2 nights in Mar 2024
Response from Nell on 21 Mar 2024
Thank you for taking the time to leave a review. It's great to hear that you enjoyed breakfast!

10/10 Excellent

Wendy

Beds were great, clean rooms with fridge and microwave, incredible breakfast- great value!
Stayed 3 nights in Mar 2024
Response from Jane on 18 Mar 2024
So glad to hear you had a good stay, We appreciate you taking the time to leave a review.

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
The check in was really slow even though we paid in advance.
Stayed 1 night in Mar 2024
Response from Nell on 16 Mar 2024
I'm sorry to hear that! We are working with a new system, so we are all still getting used to it. Thank you for leaving a review, we will all work on getting faster at this system

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nell on 16 Mar 2024
Thank you for leaving a review. It's great to hear that you enjoyed your stay with us.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast was delightful. We have dairy and egg allergies and do not eat meat and they were easily able to cater to us (at request) with plenty of fresh fruit, bagels, muffins, hash browns, jams, and cereal options (no dairy-free milk). The pool was warm and the slide was lots of fun for the adults and kids. A nice clean room with a huge bathroom, lots of living room space for our birthday celebration, and nice comfy beds with excellent black out blinds. Would stay again.
Stayed 1 night in Mar 2024
Response from Jane on 12 Mar 2024
We are very pleased that you had a good stay. We appreciate you taking the time to leave a review.

10/10 Excellent

Jodi

Spacious room, great breakfast and friendly staff. Would stay here again!
Stayed 2 nights in Mar 2024
Response from Jane on 8 Mar 2024
So glad you had a good stay. Thank you for taking the time to leave a review.

10/10 Excellent

Phos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that they had a classy restaurant next door. The breakfast was amazing. I would definitely stay at this hotel again. Pool has a slide. Kids lived it. Friendly staff.
Stayed 1 night in Mar 2024
Response from Jane on 5 Mar 2024
Glad you had a good stay. Thank you for taking the time to leave a review.

8/10 Good

Meaghan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night. It was quiet & comfortable. The breakfast in the morning was great
Stayed 1 night in Mar 2024
Response from Jane on 4 Mar 2024
Glad you had a comfortable stay. thank you for taking the time to leave a review.

6/10 Okay

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hot tub was broken
Stayed 2 nights in Mar 2024
Response from Nell on 4 Mar 2024
Thank you for taking the time to leave a review. We apologize for the inconvenience. Unfortunately, no matter how much preventative maintenance is done, it's hard to predict when a part is going to break. We hope you try us again and enjoy our full amenities.

10/10 Excellent

Brooke

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast provided in the morning!! Very impressed!
Stayed 2 nights in Mar 2024
Response from Nell on 4 Mar 2024
Thank you for taking the time to leave a review. I'm glad to hear that you enjoyed our breakfast. We look forward to having you again soon!

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jane on 5 Mar 2024
thank you for taking the time to leave a review

8/10 Good

jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to thank last nights front desk clerk for easy checkin. I was having trouble figuring out the tv and he came to my room to help me. Katrina this morning was amazing with checkout. I left the contents of my fridge (which was for work) when I checked out. She made sure it was safe and helped me pick it up.
Stayed 1 night in Feb 2024
Response from Jane on 29 Feb 2024
Thank you for taking the time to leave a review. glad the staff were able to help you.

10/10 Excellent

Angelica

Stayed 3 nights in Jul 2023
Response from Nell on 21 Mar 2024
Thank you for taking the time to leave a review

10/10 Excellent

Caraline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast ever! Bed was so comfy. Staff is excellent.
Stayed 1 night in Feb 2024
Response from Nell on 24 Feb 2024
Thank you for taking the time to leave a review. It's great to hear you enjoyed your stay!

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfortable, the breakfast was absolutely amazing!! Well worth the stay!! Staff were very friendly and accommodating.
Stayed 2 nights in Feb 2024
Response from Nell on 20 Feb 2024
Good morning! Thank you for taking the time to leave a review. It's great to hear that you enjoyed your stay! We look forward to having you back.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff member(Nell) was very kind and helpful) The house keeping staff was very accommodating,and helped me.Breakfast was great and staff member tried to help us even though we interrupted her.Great hotel and would love to say THANK-YOU
Stayed 2 nights in Feb 2024
Response from Nell on 18 Feb 2024
Thank you very much for leaving a review! We are all so happy to hear that you enjoyed your stay. We look forward to having you here again!

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Great morning breakfast
Stayed 1 night in Feb 2024
Response from Jane on 16 Feb 2024
Glad you enjoyed the breakfast, thank you for taking the time to leave a review.

4/10 Poor

Holly, Lacombe

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nell on 13 Feb 2024
Thank you for leaving a review. I'm sorry to hear you didn't enjoy your stay. We welcome constructive feedback to make sure we deliver the highest standards of service.

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Nell on 10 Feb 2024
Thank you for leaving a review. We are always open to constructive feedback. If there is anything we can do to improve guest stays, we would love to hear it.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nell on 10 Feb 2024
Thank you for leaving a review. We are glad to hear you had a great stay.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jane on 7 Feb 2024
thank you for taking the time to leave a review.

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast we’ve ever had that’s included in the stay.
Stayed 1 night in Oct 2023
Response from Nell on 10 Jan 2024
Thank you for taking the time to leave a review. Our breakfast is a point of pride for us, and it's lovely to hear that people enjoy it.

10/10 Excellent

Gilles

Stayed 1 night in Jan 2024
Response from Nell on 10 Jan 2024
Thank you for taking the time to leave a review. I'm very glad to hear that you enjoyed your stay with us.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jane on 8 Jan 2024
Thank you for taking the time to leave a review.

8/10 Good

Darryl

Stayed 2 nights in Jan 2024
Response from Jane on 8 Jan 2024
Thank you for taking the time to leave a review

10/10 Excellent

Dean and Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jane on 8 Jan 2024
We appreciate you taking the time to leave a review.

4/10 Poor

Quinn

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Well, i would have been happy to give the hotel a glowimg review but our customer service experience was terrible. We booked the hotel on expedia. We booked a room the was adverised as sleeping 7. This was thee only reason we stayed at this hotel. We were in town to see family for new years. We werent there for the pool or free breakfast we needed a place to sleep 7. We checked in, went to our room it only slept 6. I called front desk and asked if there was a cot in the room somewhere or if they'd send one up, we needed beds for seven. They said oh, no, if you want to sleep seven there is a extra $21/night charge for the cot. I said the room is advertised as sleeping seven, it doesnt, it currently sleeps 6. This was blatantly false advertising but they proceeded to double down and tell me if i wanted the room to actually sleep 7 as advertised i would need to cough up another $42. I own a business. We advertise and sometimes we dont get it right or leave room for interpretation in our ads. This falls on us and if ever anything is in question or could be interpreted differently we honour or own it and give the customer what was understood. It is so ridiculous to me that the hotel would grinde me over a $21/night cot charge. We booked the room for $150/night. The hotel was quiet, not like there was a cot shortage? Front desk gave us flack for booking through expedia. The managment needs some customer service classes.
Stayed 2 nights in Dec 2023
Response from Jane on 3 Jan 2024
Thank you for taking the time to leave a review. I am sorry about any confusion. The room can sleep up to 7 people according to Fire Department regulations. However, in the room description, it does specify 1 king bed 1 queen bed and 1 sofa bed. Upon investigation, we see that you only listed 4 people on your reservation as well. The staff compromised and only charged you 1 night for the cot instead of 2. We are sorry if you felt any flack was given for booking through a third party. We encourage our guests to call the hotel with any questions, regardless of whether you book third party or not.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Right across from the bar
Stayed 1 night in Dec 2023
Response from Jane on 7 Feb 2024
Glad that was convenient for you

10/10 Excellent

Alynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always trested like a valued guest! Above and beyond service always!
Stayed 1 night in Dec 2023
Response from Jane on 7 Jan 2024
Thank you for taking the time to leave a review. We hope to see you again!

10/10 Excellent

randy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, service and pool. Everything was fantastic and the breakfast is awesome. We are definitely going to go back.
Stayed 1 night in Dec 2023
Response from Jane on 7 Jan 2024
Thank you for leaving a review! We're glad that you enjoyed the breakfast. We hope to see you again.

10/10 Excellent

Erin

Travelled with family and small children
Liked: Amenities
My family and I had a great time at this hotel. Very friendly staff. Pool and waterslide were awesome!
Stayed 1 night in Dec 2023
Response from Nell on 1 Jan 2024
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Alicia

Stayed 1 night in Dec 2023
Response from Nell on 30 Dec 2023
Thank you for taking the time to leave a review! I'm glad to hear you enjoyed your stay.

10/10 Excellent

Brandyn

Stayed 1 night in Dec 2023
Response from Nell on 30 Dec 2023
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five out of five breakfast will stay again
Stayed 2 nights in Dec 2023
Response from Nell on 27 Dec 2023
Thank you for leaving a review. I'm glad that you enjoyed our breakfast

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Everything was amazing with our stay. Rooms were nice and clean. Great size as well. The pool was great as well. The staff were super nice and friendly. The best thing was the breakfast and the amount they had. I will stay at this hotel anytime we are in town.
Stayed 2 nights in Dec 2023
Response from Nell on 27 Dec 2023
Thank you for taking the time to leave a review. It's great to hear that you enjoyed your stay

10/10 Excellent

Caraline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy and comfortable.
Stayed 1 night in Dec 2023
Response from Jane on 26 Dec 2023
Thank you for taking the time to leave a review. We hope to see you again!

10/10 Excellent

Mary Ann

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Kudos to TRAVELODGE who are ON SHIFT yesterday and today (Dec. 24 to 25)! Great welcoming from the RECEPTION until we checked out!!! You made our DAY SUPER SPECIAL!!! Merry Christmas!!! Kudos to MANAGEMENT TEAM AS WELL!!!
Stayed 1 night in Dec 2023
Response from Nell on 27 Dec 2023
Thank you for taking the time to leave a review. I will be sure to pass on your kudos to our team!

8/10 Good

Gregory

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is fabulous and a very decent place to lay your head
Stayed 1 night in Dec 2023
Response from Nell on 24 Dec 2023
Thanks for taking the time to leave a review. It's great to hear you enjoyed your stay

2/10 Terrible

Ronald

Stayed 1 night in Dec 2023
Response from Katrina on 22 Dec 2023
Thank you for you feedback, we are very sorry you had a terrible experience. What were the things we could do better? The manager would be more than willing to speak to you personally about this matter.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Nell on 19 Dec 2023
Thank you for taking the time to leave a review. It's great to hear you enjoyed your stay!

10/10 Excellent

Nancy

Stayed 3 nights in Dec 2023
Response from Jane on 20 Dec 2023
Thank you for taking the time and leaving us a review. We hope you enjoyed your stay.

10/10 Excellent

Josee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast! Wow such a spread.
Stayed 1 night in Dec 2023
Response from Nell on 11 Dec 2023
We are glad to hear that you enjoyed your stay. Thank you for leaving a review

6/10 Okay

Ruth

Travelled with family, Travelled with pets
Stayed 2 nights in Dec 2023
Response from Nell on 11 Dec 2023
Thank you for taking the time to leave a review

10/10 Excellent

Kristopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Nell on 13 Feb 2024
Thank you for leaving a review. I'm glad to hear you enjoyed your stay.

10/10 Excellent

Rajan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helping
Stayed 1 night in Nov 2023
Response from Nell on 22 Nov 2023
I'm glad to hear you enjoyed your stay! We look forward to having you again.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Strathmore.
Stayed 1 night in Nov 2023
Response from Jane on 20 Nov 2023
Thank you for taking the time to leave a review. We hope you enjoyed your stay.

8/10 Good

Carla

Stayed 1 night in Nov 2023
Response from Nell on 11 Dec 2023
Thank you for taking the time to leave a review