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Reviews of Hôtel Mercure Strasbourg Centre Gare

4 out of 5
Hôtel Mercure Strasbourg Centre Gare
14-15 Place De La Gare, Strasbourg, Bas-Rhin

Reviews

8.0

Very good

Rating 10 - Excellent. 68 out of 265 reviews" "
Rating 8 - Good. 137 out of 265 reviews" "
Rating 6 - Okay. 47 out of 265 reviews" "
Rating 4 - Poor. 10 out of 265 reviews" "
Rating 2 - Terrible. 3 out of 265 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dominique

Stayed 1 night in Nov 2023

8/10 Good

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and welcoming.
Stayed 1 night in Sep 2023

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Alexander

Disliked: Property conditions & facilities
Rooms pretty tired, parking difficult
Stayed 1 night in Jul 2022

8/10 Good

Bob

Stayed 1 night in May 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great hotel…
Mercure is a wonderful hotel. The location is awesome. Very close to the train station as well as the old town. We love Strasbourg at Christmas time.
Stayed 2 nights in Dec 2021

10/10 Excellent

URI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

jerome c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near train station
I wanted to be near the train station and this worked well. Comfortable room and good breakfast. Best thing is they let me check in at noon instead of waiting. This is a good way for Accor to keep customers happy.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

alfonso

Travelled with family
Liked: Cleanliness, staff & service
Small old fashioned room. Low end of mercure standard
Stayed 1 night in Dec 2019

8/10 Good

Stephen

Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
The location was great and it is in a beautiful city. However, fighting and what sounded to be an intoxicated man yelling and screaming outside of my room at 11.15pm was not something I would expect in a Mercure. It was not managed as it continued. The staff were not warm nor friendly, I expected more! The towels were worn through and had holes in them.
Stayed 2 nights in Apr 2019
Response from Fortin Frédéric on 3 May 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Valerie, Colorado

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to Gare de Strasbourg and prime location for Christmas markets. Very accommodating staff. Even had fruit and candy canes at desk. Charlotte was very sweet! As was Valerie! I would definitely stay again! Had a room looking over the square in front of the Gare De Strasbourg where we enjoyed a take out dinner and a bottle of wine. Just the best welcome!
Stayed 1 night in Nov 2018

8/10 Good

Clemens

Friendly hotel in good location. Could need a refurbishment of the rooms though.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable and Convenient
I had a one night stay for a business trip and the hotel is very convenient for the central rail station and a reasonably short walk from the old town. There are plenty of shops, cafe's and restaurants in the area. The check-in was very smooth and the staff seem very friendly and welcoming. Breakfast had a good selection of hot and cold food to choose from. The room was comfortable if a little dated. One great feature in my room were sliding screens which cover the windows effectively blocking noise and light. Overall a pleasant stay and I would stay at the Mercure Centre Gare again if I return to Strasbourg.
Stayed 1 night in Nov 2018

10/10 Excellent

John J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for my needs
I had a 6 AM train from the Strasbourg Central Rail Station so I was looking for convenience and nearness to train station. The hotel was right across the street. Even though it faced to train station theroom was quiet. The staff was helpful and directed me to nearby restaurants and gave me an umbrella while it was raining out. Like most French hotels the room was small but it fit the bill perfectly for my needs.
Stayed 1 night in Oct 2018

8/10 Good

Brian, Nice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for 5he station. Just a short walk across the road.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a nice place and good location with clean rooms.
Stayed 1 night in Jul 2018

6/10 Okay

Margene

Disliked: Room comfort
Old and tired!
Some Mercure hotels are very nice but this one left alot to be desired. The twin beds were wore out and so was the carpet that was heavily stained. The best part about this hotel was it's close proximity to the train station.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only the one night stay before onward journey but excellent location and perfect all round. Great value. Excellent breakfast - far surpasses those offered by competitors. Would definitely visit again. Thank you.
Response from Fortin Frédéric General Manager on 30 May 2018
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Strasbourg Centre Gare It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, room comfort
Better than average, fresh, near the station
The room was tiny, but with a very comfortable big double bed with very nice linens. Some rooms face onto interior atrium, with light-diffusing blinds. I had thought this was a disadvantage, but there was little noise and it actually improved air circulation. There was decent air conditioning or air cooling, which was appreciated. Breakfast buffet is a bit nicer than usual, if not enormous -- cereals, choice of fresh breads, a local specialty cake, and good selection of coffees/teas, some fruit, juice, etc. Location is great if you're coming/going by train. There is no real ''ambiance'' but bathroom was clean with plenty of shelf space, bed comfy, I slept well -- and the room service tarte flambee was one of the best I've tasted. So -- pricey, because Strasbourg is when full -- but decent.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Mercury- Strasbourg
The hotel room was small but comfortable & quiet. The lobby was small & dark with few amenities. The hotel is showing its age with worn carpets & dark color scheme. Staff was friendly but could not give advice or directions on restaurants, sightseeing , etc. They did provide a map & we located the visitor center in town. Location was good for proximity to train & walking.
Stayed 2 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The Parking conditions are terrible. Staff was very nice and helpful , Getting luggage from vehicle to lobby was a journey. No place to park to even unload, very congested with all the Train, bus, and tram traffic. Pedestrians everywhere.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard, Cheltenham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel close to the station
Generally a very pleasant stay. Clean and comfortable rooms and friendly staff. Only problem was a lack of hot water one morning which was a nuisance, particularly as it delayed our trip to Colmar. No compensation was offered.

8/10 Good

Nicola, Oldham

Liked: Cleanliness, staff & service, property conditions & facilities
A Week away for Christmas Markets
We stayed for 6 nights in December 2016. Overall we really enjoyed our week away for Christmas Markets, the only down side was we were placed in an "interconnecting" room, directly opposite a lift. When I booked the Hotel in February I had requested “a quiet room, away from Lift” as I travel with my elderly mother. The Majority of the nights were peaceful, but we could hear every word of conversations between our neighbours one night and then on another night, a couple checked in a 3am and didn’t do so quietly, they felt the need to have a discussion right outside our room by the lift and then proceeded to take this in to the room banging things etc. After 5 minutes I called reception to ask the Night manager to call them and remind them of the time, but the night manager informed me that as they had only just arrived he wouldn’t call them and ask them to be quiet. At 3:20am, I called again and asked if he would now call them, which he did do immediately but the noise went on until they went to bed at 4am! The following morning the staff on reception were very apologetic and asked if we wanted to move rooms. As we only had 1 night left and the “noisy neighbours” were checking out that day, we declined. Noisy, rude guests are to be expected in any hotel, however Night Managers who refuse to do their job at the first time of asking is not something I would expect. 3am is not the time to be waking guests!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

jim

Liked: Cleanliness, staff & service, room comfort
Unfortunate things happened
Who do you blame when check in is at noon but the 2 separate rooms are not ready until 2pm ? Who do you blame when there are 4 people who want to watch the Olympics downstairs in the bar and the TV does not work ?

8/10 Good

CHI HO EDDIE

Liked: Staff & service, property conditions & facilities
Privilege room is good. but unable to set additional bed in the room.

8/10 Good

Not Provided, Palm Springs

Liked: Cleanliness, property conditions & facilities, room comfort
Visit the Christmas Market
Overnight stay for the beautiful Christmas Markets. Good location

10/10 Excellent

Andrew, Halifax, NS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in great city
Very close to train station, easy walk into historic city. Room was good and clean. Excellent breakfast. Only oddity was shower with insufficient floor protection. Water spreads across a fair section of the floor.

8/10 Good

Remedios, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strasbourg / river cruise
though it was just an overnight stay, location of hotel is great....across the central train station, walking distance to churches and shopping areas.

6/10 Okay

William, Vancouver, Canada

Liked: Staff & service
Only issue - Parking
Central location made it easy to walk everywhere. Hotel staff were very nice. Parking was a bit of a hornets nest, making it extremely difficult to drop off luggage as the train station clientele took over all spaces. However, easy public parking lot recommended by staff just a block down the road.

10/10 Excellent

Theresa, Philoppibes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infront of train station
It was so nice to have so many restaurants around

8/10 Good

Lothar, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location could not better for train travelers. Hotel was nicely upgraded, and we were offered a welcome drink at the bar. Staff as friendly and helpful. For me the only negative was that the room was smaller than most, though it was ok.

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Giorgi, Georgia

Liked: Cleanliness, room comfort
Good for smokers
Among few in Strasbourg where you can smoke in your room. Very good location for travelers visiting Strasbourg on short visit.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kuang

Liked: Cleanliness, staff & service

6/10 Okay

Tony, Kuala Lumpur, Malaysia

Liked: Staff & service
Disliked: Cleanliness, room comfort
overnight stay
picture shown on the net is pretty deceiving, much disappointed but to be expected and what the heck, its only for 1 night

8/10 Good

Maie, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, comfortable hotel
The hotel is just across from the railway station and a short walk from the centre of the city. Most of the attractions are just a short stroll away. A good restaurant, Le Dix is just down the street, Ask for a card at reception and get 10 percent off your food. We walked everywhere and that gave us a good look at all the attractions. Eating one street off the tourist area meant a good but cheaper meal and locals for company. The tarte flambé was delicious and seemed to be what the locals ate, just great for lunch.

8/10 Good

hadit22, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent value at affordable price
Excellent location as located beside station, staff were very friendly and breakfast is very enjoyable

8/10 Good

James, London

Liked: Cleanliness, staff & service
Nice hotel
Good location for the station and city centre. Nice comfortable hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Friendly reception staff, clean room and very comfortable beds. Can't find anything negative.

8/10 Good

The Michaels', Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed one night but would return
This hotel is right across the street from the main railroad station and was the main reason we chose it. We were only there one night prior to flying home. There is a train every 15 minutes to the airport, which is only 10 minutes away. All trams and buses are available from this hotel and there were nice restaurants an easy walk away. The hotel does not serve lunch or dinner but the breakfast included in the room price was excellent. There is also a bar.

10/10 Excellent

jennifer, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed stay
From the moment we arrived the whole experience was extremely good. Very attentive staff, clean nicely appointed rooms with extremely comfortable bed and great pillows.