Front of property – evening/night

Reviews of Murray Hotel

2 out of 5
Murray Hotel
7260 Main St, Mackinac Island, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1000 reviews" "
Rating 8 - Good. 345 out of 1000 reviews" "
Rating 6 - Okay. 95 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rik

Stayed 2 nights in Sep 2023

10/10 Excellent

Rex Lee

Stayed 2 nights in Jul 2023

4/10 Poor

Ryan

Liked: Staff & service
Taco Meat & Onion Stench
The room worked for what we needed however the over bearing smell of Mexican food ruined our visit. We woke up daily to the smell of food in our room which then transferred yo all of our clothing and outerwear. We smelled like onion and taco seasoning everywhere we went. Had we known there was a Burrito restaurant ,cooking all day everyday, in the lobby without proper ventilation we would have booked elsewhere. Image walking into a restaurant or shop smelling like pungent spices and onions. We had to leave our luggage in our garage to air out. It was extremely frustrating ro deal with! I attempted to speak with someone about our concerns, yet each time we attempted there wasn’t anyone available. For the price we paid, the experience was ridiculous. This was our first stay at the Murray Hotel and it will definitely be our last. FYI, we are avid travelers and very laid back. However the stigma we experienced impacted our trip and limited the number of places we felt comfortable visiting. We did not want to be those people that smelled terrible in the enclosed places. If you cannot handle smelling like cooked taco/burrito meat with onions, avoid the Murray at all costs. Not to mention the coat we incurred for the dry cleaning of our coats and a few sweaters. Big let down!!
Stayed 2 nights in Oct 2023
Response from Marketing on 27 Oct 2023
We are truly disappointed to learn that your experience at our hotel was not what you expected. It seems that there were opportunities to create a better atmosphere for you during your stay, which we missed. Our management team is always available. We offer our sincerest apologies for the inconveniences these issues created for you. We understand that the café does not suit everyone's preference. We hope you accept our sincerest apologies and thank you for your review.

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities
The location and charm of Murray had me back for a second visit. The unique rooms and hallways and amazingly kind staff make the visit truly magical. Love being right on Main Street!
Stayed 2 nights in Oct 2023
Response from Marketing on 25 Oct 2023
Thank you for mentioning our great location. We appreciate you taking the time to share your feedback and we hope to host you again soon.

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Marketing on 25 Oct 2023
Your feedback is truly appreciated, and we thank you for sharing it.

10/10 Excellent

Randal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice and comfortable.
Stayed 2 nights in Oct 2023
Response from Marketing on 24 Oct 2023
We appreciate you taking the time to share your feedback and we hope to host you again soon.

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but noisy
Nice hotel with old feel charm. The room was a little small and only had one chair (no table) for sitting. The room was a little noisy, I wouldn’t want to be there during the busy season.
Stayed 1 night in Oct 2023
Response from Marketing on 25 Oct 2023
Your feedback holds immense importance for us, and we extend our gratitude for investing your time in sharing it. We eagerly await the opportunity to host you once more in the near future.

8/10 Good

Kristie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a great price
The Murray is a nice, clean, comfortable hotel in the middle of all the action. The people there are very nice and helpful.
Stayed 1 night in Oct 2023
Response from Marketing on 25 Oct 2023
Thank you for mentioning our great location. We appreciate you taking the time to share your feedback and we hope to host you again soon.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute and quaint, would stay there again.
Stayed 2 nights in Oct 2023
Response from Marketing on 25 Oct 2023
Thank you for selecting the Murray Hotel for your visit to Mackinac Island. We are grateful for your feedback and hope to have the pleasure of hosting you again.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Mac Favorite
Always a pleasure to stay at the Murray. Welcoming staff and comfortable room with the creamiest fudge on Mackinac! Love Allison's enthusiasm and the free fudge samples.
Stayed 3 nights in Oct 2023
Response from Marketing on 25 Oct 2023
I am glad you got to meet our friendly staff. Allison is great! We appreciate you taking the time to share your feedback and we hope to host you again soon.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Victorian decor and the old pictures hung everywhere. I took time just to walk the hallways and look at the pictures/. I also liked that they allowed me to leave my luggage after checkout to go explore the island. This was very appreciated.
Stayed 1 night in Oct 2023
Response from Marketing on 24 Oct 2023
Thank you for selecting the Murray Hotel for your visit to Mackinac Island. We are grateful for your feedback and hope to have the pleasure of hosting you again.

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location. But rooms were not very quiet. Does not offer a refrigerator and the TV and channel selection is inadequate.
Stayed 2 nights in Oct 2023
Response from Marketing on 24 Oct 2023
We sincerely apologize that your recent experience did not meet your expectations. The refrigerator is available through the front desk, we apologize this was not clarified. We have noted the complaints and have since upgraded our TV channel offering. We appreciate you taking the time to share your feedback and we hope to host you again soon to fully impress you.

6/10 Okay

ROBERT, Tampa

Stayed 2 nights in Oct 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marketing on 24 Oct 2023
We appreciate you taking the time to share your feedback and we hope to host you again soon.

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from Star Line Ferry, almost directly across the street. Hotel was roomy and comfortable. Highly recommended.
Stayed 1 night in Oct 2023
Response from Marketing on 14 Oct 2023
Your feedback is highly valued, and we express our gratitude for taking the time to provide it. L

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location. couldnt be more central. great access from ferry. saved us with a borrowed phone charger cord. towels were thin and scratchy. restaurant didn't look like something I would want to try but you could not beat the location and price.
Stayed 2 nights in Oct 2023
Response from Marketing on 14 Oct 2023
We're thrilled that you recognized the excellence of our location. Looking forward to your next visit with great anticipation so we can fully impress you.

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room location was perfect! View of the lake and while there a cruise ship.docked which was an added bonus. I loved the Victorian decor. Everything was clean and well-maintained. Would definitely recommend!
Stayed 3 nights in Sep 2023
Response from Marketing on 14 Oct 2023
Thank you for making the Murray Hotel your choice for accommodations on Mackinac Island. Your feedback means the world to us, and we're already looking forward to the chance to serve you.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay at the Murray and the island. The fudge at the Murray was the best!
Stayed 2 nights in Oct 2023
Response from Marketing on 14 Oct 2023
Thank you for making the Murray Hotel your choice for accommodations on Mackinac Island.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay at while on Mackinac Island; clean, convenient, staff was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Marketing on 14 Oct 2023
Thank you for mentioning the wonderful encounters you had with our affable staff. Your feedback is like gold to us, and we're genuinely thankful for sharing it with us. We're already looking forward to your next visit.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is clean. The staff are really great folks, knowledgable, helpful and very courteous.
Stayed 1 night in Oct 2023
Response from Marketing on 14 Oct 2023
Thank you for selecting the Murray Hotel for your visit to Mackinac Island. We are grateful for your feedback and hope to have the pleasure of hosting you again.

4/10 Poor

Kelly

Travelled with family
Disliked: Room comfort
More in line with two adults for a day or two.
I want to start by saying I get this is an old hotel w/ an antique aesthetic. I understand some rooms will be small due to the nature of the building, but we were put in a hardly manageable space for two adults and a toddler. For a one or two night stay for two adults- small but fine. Add a toddler for a 6 might stay? Pretty terrible. The furniture was “antique”, but seemed easily breakable & didn’t want to sit on the chair. Dresser was broken, nightstand wobbly. Bathroom was “updated”: disappointing. We were in two different rooms & neither bathroom door closed. Shower only, no tub. If you want a fridge or microwave, you have to ask the front desk??? Not sure what that means, there is no space to put it in the room so I would assume someone else would be handling storing my leftovers. The location was great! There is a facial soap bar, but no “hand soap”. There is a small shampoo provided, but no body wash or conditioner. Those amenities would be helpful & minimal expense for the cost. The staff was… okay. Not overly happy or helpful, but not mean I guess. My parents (2 adults) stayed in a room down the hall & the room was SO much bigger- even had a tub. I just don’t understand why the Hotel couldn’t let us know that the accommodations would be tough w/ a two year old. We checked in, they saw us and our stuff. Ultimately, you have to go in w/ low expectations & understand you are *only* paying for location. No frills or extras.
Stayed 4 nights in Oct 2023
Response from Marketing on 14 Oct 2023
Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate your candidness, and we are truly sorry that your experience did not meet your expectations.We understand your concerns about the room size, especially when traveling with a toddler. We do have various room categories with different layouts and amenities, and we always aim to communicate these details during the booking process. We deeply regret that this information may not have been clear to you during your reservation. Your feedback about the furniture and door issues is invaluable, and we have already alerted our maintenance team to inspect and repair these problems promptly.Regarding additional amenities, please accept our apologies for any confusion. We do have facilities like microwaves in our restaurant and a cooler in the kitchen for guests' convenience. We regret if this information was not communicated effectively. We will certainly work on improving our communication processes to avoid any future misunderstandings.We also appreciate your feedback about our cleansing products. It's important for us to clarify that the facial bar provided in the rooms serves as both hand and facial soap, and bar soaps are available for showering, separate from our two-in-one shampoo and conditioning hair product.We understand your disappointment about the inability to change rooms due to the hotel being fully booked during your stay. We regret any inconvenience this may have caused and wish we could have offered a more suitable accommodation.We genuinely value your feedback, and we will use it to improve our communication and service standards. We hope you might consider giving us another opportunity in the future.

8/10 Good

Marcel

Travelled with group
Liked: Staff & service, amenities
The hotel could be updated, outdoor hot tub could be bigger because it was always full. Love how central and walkable it was—great location!
Stayed 2 nights in Sep 2023
Response from Marketing on 9 Oct 2023
Thank you for sharing this review and we hope to host you again soon so we can fully impress you.

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean. All the staff very helpful and friendly. There were morning donuts in lobby. Would recommend and stay again.
Stayed 2 nights in Oct 2023
Response from Marketing on 8 Oct 2023
Thank you for selecting the Murray Hotel for your visit to Mackinac Island. We are grateful for your feedback and hope to have the pleasure of hosting you again.

10/10 Excellent

Diana Perkins

Stayed 1 night in Oct 2023
Response from Marketing on 9 Oct 2023
We appreciate you taking the time to share your feedback and we hope to host you again soon.

8/10 Good

Gail B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but adequate for 1 person.
Stayed 4 nights in Oct 2023
Response from Marketing on 8 Oct 2023
We appreciate you taking the time to share your feedback and we hope to host you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Marketing on 8 Oct 2023
Thank you for selecting the Murray Hotel for your visit to Mackinac Island.

4/10 Poor

Megan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The toilet in my room was disgusting. There was dried poop on the toilet lid. My friends room, which I booked for her had spiders, she got bit by one. Other than that location was good, fudge was great. Really was the creamiest on the island.
Stayed 1 night in Oct 2023
Response from Marketing on 8 Oct 2023
Your feedback is valuable to us, and we sincerely thank you for imparting it. Please accept our sincerest apologies because this is no where near our standard. We are deeply disappointed. Cleanliness has always been one of our top ratings in reviews. We will look into this immediately. We hope we have another opportunity to fully impress you in the near future.

10/10 Excellent

Lori

Travelled with family
Liked: Amenities
What a pleasant surprise. Perfect location, friendly staff, very clean and comfortable. Will definitely stay here again!
Stayed 1 night in Oct 2023
Response from Marketing on 6 Oct 2023
Thank you for mentioning our great location and I am glad you got to meet our friendly staff. We appreciate you taking the time to share your feedback and we hope to host you again soon.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Murray, especially for the Harbour Views!
Stayed 3 nights in Oct 2023
Response from Marketing on 6 Oct 2023
Thank you for selecting the Murray Hotel for your visit to Mackinac Island. We are grateful for your feedback and hope to have the pleasure of hosting you again.

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels were quite small
Stayed 1 night in Oct 2023
Response from Marketing on 8 Oct 2023
Your feedback is highly valued, and we express our gratitude for taking the time to provide it. Looking forward to your next visit with great anticipation.

10/10 Excellent

Lisley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, clean and wonderful staff.
Stayed 1 night in Oct 2023
Response from Marketing on 6 Oct 2023
Thank you for mentioning our great location and I am glad you got to meet our friendly staff. We appreciate you taking the time to share your feedback and we hope to host you again soon.

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was so accommodating and helpful! Great communication and flexible with changes.
Stayed 1 night in Oct 2023
Response from Marketing on 6 Oct 2023
I am glad you got to meet our friendly staff. We appreciate you taking the time to share your feedback and we hope to host you again soon.

10/10 Excellent

Karrie

Stayed 2 nights in Sep 2023
Response from Marketing on 6 Oct 2023
We appreciate you taking the time to share your feedback and we hope to host you again soon.

10/10 Excellent

Darlene

Travelled with group
Liked: Cleanliness
Disliked: Amenities
No microwave, refrigerator or phone in room. Stuff we like having. Had to keep ice in cooler. Was my fault really, I didn’t ask till last minute. Then to late to change hotels.
Stayed 2 nights in Sep 2023
Response from Marketing on 8 Oct 2023
Your feedback is invaluable, and we extend our sincere appreciation for sharing it. Thank you for choosing Murray Hotel for your stay on Mackinac Island.

10/10 Excellent

Robert

Stayed 2 nights in Sep 2023
Response from Marketing on 24 Oct 2023
We appreciate you taking the time to share your feedback and we hope to host you again soon.

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marketing on 30 Sept 2023
Your feedback holds immense value to us, and we're excited about the possibility of hosting you with us again.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is always so pleasant and helpful. We love the location and the privacy hot tub area is so nice to socialize with family and friends! love it!
Stayed 2 nights in Sep 2023
Response from Marketing on 30 Sept 2023
Thank you for selecting the Murray Hotel for your visit to Mackinac Island. We are grateful for your feedback and hope to have the pleasure of hosting you again.

6/10 Okay

Julie A

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great place to stay for the money.
Stayed 3 nights in Jul 2023
Response from Marketing on 30 Sept 2023
Your feedback is greatly appreciated, and we eagerly look forward to the opportunity of welcoming you back.

10/10 Excellent

Ronda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable.
Stayed 1 night in Sep 2023
Response from Marketing on 30 Sept 2023
We extend our sincere gratitude for choosing the Murray Hotel during your Mackinac Island visit. Your feedback is greatly appreciated, and we eagerly look forward to the opportunity of welcoming you back.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is across the street from the ferry terminal and close to shopping and restaurants. It has a nice sun deck and hot tub. The staff was friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Marketing on 30 Sept 2023
Thank you for mentioning our great location and I am glad you got to meet our friendly staff. We appreciate you taking the time to share your feedback and we hope to host you again soon.

8/10 Good

Grace

Travelled with partner
Liked: Amenities
Amazing hot tub! Didn’t love that the room didn’t have a microwave or refrigerator. Better breakfast options. I prefer a continental breakfast and miss their pizza buffet.
Stayed 3 nights in Sep 2023
Response from Marketing on 30 Sept 2023
We are truly disappointed to learn that your experience at our hotel was not what you expected and deserved. We hope you give us the opportunity to regain your trust the next time you visit.

10/10 Excellent

Jan

Stayed 2 nights in Sep 2023
Response from Marketing on 30 Sept 2023
We treasure your feedback and can't wait to have the pleasure of accommodating you again.

10/10 Excellent

kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the old style of it, all the old pictures, the stairs. Staff was always polite, friendly and explained all the different fudge
Stayed 2 nights in Sep 2023
Response from Marketing on 30 Sept 2023
It brings us joy to know that you selected the Murray Hotel for your stay on Mackinac Island. Your feedback is invaluable, and we're eager for the chance to welcome you back as our guest.

10/10 Excellent

Angela, Saint Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Marketing on 30 Sept 2023
Your feedback means the world to us, and we're already looking forward to the chance to serve you anew.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
downtown Mackinac island
Vacation
Stayed 2 nights in Sep 2023
Response from Marketing on 30 Sept 2023
We value your feedback immensely and can't wait to have the privilege of hosting you once more.

10/10 Excellent

John

Liked: Property conditions & facilities
We had a wonderful stay at the Murray Hotel! The staff was very helpful and friendly, and the room was very clean! I would recommend the Murray Hotel to others!
Stayed 2 nights in Sep 2023
Response from Marketing on 19 Sept 2023
It's truly gratifying to see that you had the chance to experience the hospitality of our dedicated team. Your feedback holds a special place for us, and we sincerely appreciate you taking the time to express it.

8/10 Good

Noelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had a 3rd floor room overlooking Main Street but we’re prohibited from using the balcony? There were theee very tall windows (looked to be fairly recent replacements) instead of a slider, therefore our whole view was from behind a screened window over the unused balcony to the bustling street below and bay and lake beyond? Also the choice of wood horizontal blinds for these very tall windows made them almost too heavy to operate up and down, further limited the potentially fantastic view. Very clean, well maintained but dated property. Lastly, why a Mexican restaurant? Huh?
Stayed 2 nights in Sep 2023
Response from Marketing on 15 Sept 2023
Thank you for taking the time to provide feedback on your recent stay with us. We value your input and appreciate your insights, which help us enhance the guest experience. Regarding your room on the 3rd floor with a view overlooking Main Street, we'd like to clarify that the balcony is not accessible for safety reasons. It's important to note that the balcony view is not advertised as accessible to guests for this specific reason. However, we understand your desire for a more open view, and we appreciate your feedback regarding the windows and blinds. We will certainly consider ways to improve the view and window functionality for our guests. The Mexican restaurant, it's one of the favorites among our guests and adds a unique culinary experience to the island. We're proud to offer a variety of dining options to cater to diverse tastes and preferences. We understand that personal tastes may vary, but we're glad to hear that many of our guests enjoy the restaurant's offerings.Our property has a historical charm that we aim to preserve while making necessary updates for guest comfort. Your feedback is valuable, and we will take it into account as we continue to improve our accommodations. We hope to have the pleasure of hosting you again in the future.

8/10 Good

J

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I didnt like that the restrooms do not have an exhaust fan. It was warmer when we were there and it was hard to cool off after a shower while getting ready.
Stayed 3 nights in Sep 2023
Response from Marketing on 14 Sept 2023
Thank you for your feedback regarding the restroom facilities. All rooms are equipped with an exhaust fan, our maintenance team will take a look at this issue. We apologize for any inconvenience you experienced and thank you for breaking it to our attention. Your comfort is important to us, and we appreciate your input. We hope to welcome you back in the future with improved facilities.

10/10 Excellent

ANITA, LITTLETON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small but everything else was great.
Stayed 1 night in Sep 2023
Response from Marketing on 14 Sept 2023
Thank you for choosing to stay with us and for sharing your feedback on your recent experience. We understand that our rooms may vary in size, as our hotel is older and reflects the charm of its era. However, we do have larger-sized rooms available for guests who prefer more space. Once again, we appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything Mackinac has to offer. Short walk from the Shepler’s dock and right across from Star Line. The large hot tub on the sun deck is an awesome way to close out a night.
Stayed 3 nights in Aug 2023
Response from Marketing on 11 Sept 2023
It warms our hearts to see your recognition of our remarkable location. We're excitedly awaiting the opportunity to host you once more in the not-so-distant future.