Ratings based on 321 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Nice Stay

Posted 06-Apr-2015
All in all this hotel was wonderful. Comfortable beds, cleanliness, friendly staff, great breakfast. The only complaint I would have is the adjoining room doors are thin, allowing neighbors to disturb each other.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bay City MI

Beautiful hotel for a great price!

Posted 30-Mar-2015
When we arrived the hotel staff were very polite and helpful!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Pennsylvania

Relaxing comfortable room on the beach

Posted 28-Mar-2015
Pros: Beds, location.
Location: Located steps (literally) from Lake Huron and the ferries to Mackinaw Island.
Needed a stopping off point on our way to the UP. Hotel was easy to find and the staff was very accommodating after a very long drive. The room was excellent and spacious. The bed was memory foam and the most comfortable I've slept on in a long time. Nice complimentary breakfast served in what used to be the workout room, I believe. Food not bad for free. Checkout was flawless. Overall a great place to stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom micigan

Pleasant stay

Posted 25-Mar-2015
Pros: Memory foam bed
Cons: None
Location: Nothing in the winter
The hotel is very nice. My only complaint was the distance of the rooms from the main desk and breakfast. It was a problem for my 88 year old mother
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Indiana

Posted 19-Mar-2015
Lake front hotel, very clean! We were on the second floor, balcony opened up to the lake. Small indoor pool and hot tub.
5 out of 5
Recommended
for Families
by michaelfrom Iron River

Christmas Vacation

Posted 30-Dec-2014 on Hotels.com
Great hotel and great breakfast. We have stayed here on multiple occasions and have nothing bad to say about anything.
4 out of 5
Recommended
for Families
by A verified travellerfrom Boston

We stayed in late December. Good for travel.

Posted 27-Dec-2014
We stayed during the Christmas week. The hotel was very pleasant. Pool was great. Breakfast was more than enough. Parking lot is big and wide open. Overall, a great stop on our way to the UP. That said, only 2 restaurants were open in Mackinaw City. We went to Cheboygan for dinner instead of choosing either of those 2. We have a child and neither seemed a great fit, plus the reviews on Yelp were fairly poor of each. This isn't a comment on the hotel though, we'd stay again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Georgetown, ON

Wonderful one night stay while travelling.

Posted 22-Nov-2014
Pros: Handy, great breakfast, accessible parking.
Cons: Dated bathrooms but clean.
Very close to the water and handy when travelling through. Would like to return in the summer!
2 out of 5
by A verified travellerfrom Cleveland, OH

Needs Much Improvement

Posted 12-Nov-2014
Pros: The view.
Cons: The hotel staff needs customer service training. A partial refund should be given to compensate for the lack of promised breakfast.
Location: Pancake Chef is an amazing restaraunt just down the street. The folks that work there are really nice and they make all the yummy food themselves.
The pool was foul and needed to be cleaned. Hotel staff were rude and made it clear they didn't want to be bothered. There is supposed to be a free breakfast included, and the breakfast room is beautiful. However, both days we stayed there was no breakfast because staff didn't show up. Not even coffee - there was light brown water coming out of the machine. My husband went to a nearby Marathon gas station to get coffee and breakfast, and the clerk joked that he must be staying at the Hamilton. And let me tell you, there is no more fun task than scrambling to find breakfast for a toddler in a place where almost everything is closed for the season. The lobby is beautiful, the room was decent and mostly clean and the view is wonderful. But I would not recommend this hotel nor would I stay at it again based off my 2-day experience.
4 out of 5
Recommended
for Families
by J. D.from Amsterdam

Prima hotel, needs better sign along the road.

Posted 30-Oct-2014 on Hotels.com
Large hotel, lovely location overlooking Traverse Bay. Clean facilties, helpful staff, big rooms, good beds. Good tasting in-room coffee. 10 minute walk, 2 minute drive into downtown. Only inconvenience: though the hotel is huge, we drove right past it (causing an extra drive through domwtone and back) because there is no logo on the hotel and no recognizable sign along the road. We saw the sign later - low to the raod and with shiny mirrored letter, quite invisible when you're driving past it.