View from property

Reviews of Capitol Plaza Hotel Montpelier Tapestry Collection by Hilton

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 335 out of 596 reviews" "
Rating 8 - Good. 190 out of 596 reviews" "
Rating 6 - Okay. 44 out of 596 reviews" "
Rating 4 - Poor. 22 out of 596 reviews" "
Rating 2 - Terrible. 5 out of 596 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lou

Business traveller
Liked: Cleanliness, staff & service
No restaurant
Stayed 1 night in Jul 2023
Response from Lisa on 17 Jul 2023
Good Morning,Thank you for staying with us and your feedback on your stay.Our in house restaurant is closed on Sunday and Mondays, open Tuesday through Saturday for lunch and dinner. There are other restaurants within walking distance available.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank YouLisa

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The epitome of hotel perfection is said, Capitol Plaza Hotel.
Stayed 3 nights in Jun 2023
Response from Lisa on 14 Jul 2023
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay with us .We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

Violette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay for the 4th of July. Great friendly staff! We even saw Bernie out through our hotel window during the parade. Thank you!
Response from Lisa on 14 Jul 2023
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

4/10 Poor

Bradley, Camp Hill

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property could use some upgrades. Some very strange smells (not good ones) throughout the hallways. HVAC systems (in room units) need replaced. Carpet is tired and dated. Staff did the best they could but hard to overcome.Beds were comfortable and great location!
Stayed 1 night in Jul 2023
Response from Sherry- Front Desk on 9 Jul 2023
HI Bradley-Thank-you for taking the time to offer feedback regarding your stay with us. We have shared your feedback regarding the HVAC system with our maintenance and housekeeping teams. Please know we are always working on improving our guest experience. Each hotel room in the building has been updated within the last 2 years into which we placed new Vermont-Made Maple or Cherry furniture. There are plans for more improvements throughout the entire building. We are delighted that you found the staff accommodating and enjoyed our location in Vermont's Capitol City. We hope that despite the issues, we can host you again soon.SherryFront Desk

10/10 Excellent

Lawrence, Bayville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, very friendly staff and the room was nice. Only downside was that the hallways were stuffy and not air conditioned (outside temperature was very hot duty our stay). Great location , easy walk to a super bakery and neat stores plus great dining both within hotel and within 3 minute walk
Stayed 3 nights in Jul 2023
Response from Lisa on 9 Jul 2023
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improvement needed and recommendation
Great stay. TV was a real problem. Hard to find channels, etc. Just a clunky system. Maybe some instruction would help. Food was excellent.
Stayed 1 night in Jul 2023
Response from Lisa on 9 Jul 2023
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

Agatha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff, especially the concierge, are super friendly. She gave us a quiet room as we requested. The place is close to restaurants, a cinema, museums, public transportation, etc. Unfortunately, many places/restaurants around it were closed due to holidays. The room was nice and quiet. However, the bed wasn't as comfortable/soft as expected. Overall, it's better than expected, though. Highly recommend it.
Stayed 2 nights in Jul 2023
Response from Lisa on 7 Jul 2023
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

Clivia, Yuma

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with friendly staff and a great steakhouse. The kind of quaint accommodations you look for in Vermont. Desk staff was beyond kind. She gave history of town and local recommendations.
Stayed 1 night in Jul 2023
Response from Lisa on 7 Jul 2023
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Valerie on 6 Jul 2023
Thank you for your recent stay and taking the time to share your feedback. We are so pleased to know that you enjoyed the hotel and your time with us. We truly hope to host you again, the next time your travels bring you into the area.

10/10 Excellent

Diana

Travelled with family
Overall great! Bedding and bed was so comfortable.
Stayed 1 night in Jun 2023
Response from Lisa on 30 Jun 2023
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 Good

MARIE-CLAUDE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien placé
Très bien placé au centre de la ville, près des restos et de la state house
Stayed 1 night in Jun 2023
Response from Valerie on 27 Jun 2023
Thank you for your recent stay and taking the time to share your feedback. We are pleased to know that you enjoyed the hotel and your time with us. We truly hope to host you again, the next time your travels bring you into the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Valerie on 27 Jun 2023
Thank you for your recent stay and taking the time to share your feedback. We are so pleased to know that you enjoyed the hotel and your time with us. We truly hope to host you again, the next time your travels bring you into the area.

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Lisa on 27 Jun 2023
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 Good

Ivy

Stayed 1 night in Jun 2023
Response from Lisa on 21 Jun 2023
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 Good

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place - we stayed in a new area of the hotel - but the shower splash glass was not long enough and water got all over the floor each time you ran the shower water - nice unit otherwise!!
Stayed 1 night in Jun 2023
Response from Lindsay on 19 Jun 2023
Allyson,Thank you so much for taking the time to give us a review! We will look into the shower issue you mentioned and hope to welcome you again soon!-Lindsay

8/10 Good

christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location near to the main area of Montpelier and the State Capitol Building. Friendly staff.
Stayed 2 nights in Jun 2023
Response from Lindsay on 18 Jun 2023
Christina,Thank you for your review. We look forward to welcoming you again!-Lindsay

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Woman at the front desk was the sweetest!
Stayed 1 night in Jun 2023
Response from Lisa on 16 Jun 2023
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I have a great experience staying at the Capitol Plaza Hotel while passing through Montpelier in May 2023! We only stayed one night, but left wishing we could have stayed longer. The hotel is conveniently located in the center of downtown Montpelier, with great dining, shopping, and the government buildings nearby. The staff were super friendly and gave us a lovely corner room with a great view. We'll definitely stay at the Capitol Plaza Hotel again!
Stayed 1 night in May 2023
Response from Lindsay on 7 Jun 2023
Thank you so much, Christopher, for taking the time to let us know how your stay was! We are happy you enjoyed your stay and look forward to welcoming you again.

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities
The parking card didn’t work so had to pay in addition to the daily rate. Everything else great.
Stayed 1 night in May 2023
Response from Lindsay on 28 May 2023
Thank you, Art, for your feedback. I went ahead and refunded your card for the amount you paid at the parking gate. Glad to hear your stay was great. We look forward to welcoming you again!Lindsay

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Main Street walking.
Stayed 1 night in May 2023
Response from Valerie on 24 May 2023
Thank you for your recent stay and taking the time to share your feedback. We are pleased to know that you enjoyed the hotel and your time with us. We truly hope to host you again, the next time your travels bring you into the area. Have a nice day!

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Lisa on 22 May 2023
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly. Large room.
Stayed 2 nights in May 2023
Response from Lindsay on 20 May 2023
Thank you for your recent stay and taking the time to share your feedback. We are so pleased to know that you enjoyed the hotel and your time with us and look forward to welcoming you again!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a really charming hotel. I was surprised that I had to pay for parking. Did not see that in the description. Always some hidden cost which gives me the zits!
Response from Val on 17 May 2023
Thank you for your recent stay and taking the time to share your feedback. We are pleased to know that you enjoyed the hotel and your time with us. Parking in Montpelier is in high demand and although it is not complimentary, we do discount parking for guests from 30 dollars a night to 10 dollars a night to park in our secure lot. We truly hope to host you again, the next time your travels bring you into the area.

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lindsay on 14 May 2023
Thank you, Adrienne, for taking the time to give us a review. We look forward to welcoming you again!

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities
Love the area. The general staff was nice. Beds in the room were not the greatest, and limited room cleaning service.
Stayed 7 nights in May 2023
Response from Lindsay on 13 May 2023
Christopher,Thank you for your feedback. We look forward to welcoming you again!

6/10 Okay

Genevieve

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Lisa on 12 May 2023
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were very kind at the front desk. There was also a beautiful restaurant on the first floor where the workers were very friendly. They also had a barber and hair salon. I also felt very safe as there was a group of army men there, where I felt they may have been getting back to meet their families after deployment; therefore, the hotel may have offered them free stay.
Stayed 1 night in Apr 2023
Response from Lisa on 11 May 2023
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

melani a.

Stayed 1 night in Apr 2023
Response from Lisa on 18 May 2023
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older property. Rooms could use some updating , but staff is very friendly and area of property is perfect.
Stayed 1 night in Apr 2023
Response from Lisa on 25 Apr 2023
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

David

Stayed 2 nights in Apr 2023
Response from Lindsay on 14 May 2023
David, Thank you for giving us a review. We can't wait to welcome you again!

10/10 Excellent

Margaret H.

Stayed 1 night in Apr 2023
Response from Lisa on 12 May 2023
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 Good

Michael

Stayed 1 night in Apr 2023
Response from Lisa on 11 May 2023
Good Afternoon,Thank you for staying with us and your feeback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2023
Response from Lisa on 8 May 2023
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Sherry- Front Desk on 19 Apr 2023
HI Michael-Thank-you for your feedback regarding your stay with us. We are thrilled that you enjoyed your time with us. We hope to host you again soon!

2/10 Terrible

J William

Travelled with group
Disliked: Room comfort
Horrible stay
Very difficult elevator was out whole time had to walk from one to other for elevator, we both problems getting around had to leave a day earlier.
Stayed 3 nights in Apr 2023
Response from Lindsay on 17 Apr 2023
William,We apologize for the inconvenience. The tower elevator was scheduled for routine maintenance but then a part broke. It took a couple of days to get that part. Our team did try to let our guests know and choose rooms closer to the other elevator for those that have difficulty walking. We apologize if this did not happen for you. When you let us know of your difficulty getting to your room, we did offer to move you to a closer room but you declined. We did credit you for the parking for your inconvenience.We hope you give us another try if you're in the area again.Thank you for your feedback.

6/10 Okay

Brad

Business traveller
Liked: Staff & service
Location was fine, but quit sure they have worker shortage here at this location. The blinds in the room (take a look at them folks), squeaky floors throughout the bldg., what about the continental breakfast? that was a joke or not even there. then you say 15.oo credit on for not having this.? never seen this applied to my bill. Ice machines, put on your walking shoes. Staff was very nice and polite.
Stayed 3 nights in Apr 2023
Response from Lisa on 7 Apr 2023
Good Morning,Thank you for staying with us and your feedback on your stay.Yes just like many other businesses we are facing a staff shortage. Our Morning Market called out due to family emergency, the hotel did have out complimentary coffee and grab and go items at no charge due to the inconvenience. When the Market was open back up, Hilton does offer the credit when reservations are made directly made through Hilton.We do hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

javin, Sylvania

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff friendly restaurant and homey town
Response from Lisa on 3 Apr 2023
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 Good

John

Stayed 1 night in Mar 2023
Response from Sherry- Front Desk on 16 Apr 2023
Thank-you for your feedback. We hope to host you again soon!

10/10 Excellent

Billie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Super friendly staff! Always a great place to stay in Montpelier!
Stayed 1 night in Mar 2023
Response from Valerie on 25 Mar 2023
Thank you for your recent stay and taking the time to share your feedback. We are so pleased to know that you enjoyed the hotel and your time with us. We truly hope to host you again, the next time your travels bring you into the area.

10/10 Excellent

Cristy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It’s a very unique hotel. Beds were a little hard. Great place to stay before a conference
Stayed 1 night in Mar 2023
Response from Lisa on 24 Mar 2023
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 Good

Adam

Stayed 2 nights in Mar 2023
Response from Lindsay on 15 Mar 2023
Adam,Thank you for your review! We look forward to welcoming you again!-Lindsay

4/10 Poor

Stephen

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was nice, and the hotel and room would have been fine had we actually been able to sleep. We were on the top floor in a corner unit, and some outside HVAC system (I couldn't tell exactly where it came from) below our room made a very annoying and large amount of noise around 11pm and went through 5am. I raised this with the staff, and it seems like nothing was done about it.
Stayed 1 night in Mar 2023
Response from Sherry- Front Desk on 6 Mar 2023
HI Stephen-Thank-you for sharing feedback regarding your stay with us. We are saddened to hear that your night was disrupted by HVAC noise. We sincerely apologize for this issue. It is not a normal occurrence for our hotel. We hope that despite this issue, you will consider staying with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sherry- Front Desk on 6 Mar 2023
Thank-you for taking the time to offer feedback regarding your stay with us. We are thrilled that you enjoyed your time with us! We hope to host you again soon!

10/10 Excellent

Tie Bing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very much enjoying the roasted orange duck at J Morgan Restaurant, it was the best roasted duck I have ever had, the tasting of roasted duck was much better than roasted duck in Beijing. Clean facility, nice staff!
Stayed 1 night in Feb 2023
Response from Lisa on 24 Feb 2023
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

4/10 Poor

Wayne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The restaurant was Excellent ! The layout is Terrible I have a bad back and leg so I can`t do stairs so they said you have access from the parking lot. but when you go in you have to go around to a LONG hallway that goes up an angle to get to the front desk! And the room rates are expensive! then they charge you $12.00 a day to park which they don't tell you until you arrive.
Stayed 3 nights in Feb 2023
Response from Lisa on 22 Feb 2023
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are disappointed to hear you were not satisfied with your stay. We could of gladly assisted you with a wheelchair or assistance with luggage. We did reserve you an accessible room close to the elevator. We do list on all booking sites and confirmations that parking is at an additional fee of 12.00 per night. We will let Front Desk staff know to pass this along at check in.We do hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

Youssouf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, it is what you would expect, simple clean and well situated
Stayed 3 nights in Feb 2023
Response from Lisa on 21 Feb 2023
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

4/10 Poor

Salma

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed there for one night. Definitely waaaaaay overpriced. Not worth the 300$ at all!!!!!! Very old. No bathtub. No breakfast included. 12$ for parking. My $300 went to waste. And whats really disappointing is that the other hotels close by were way cheaper (i checked when i was driving by). Wish i knew sooner. Unfortunately my booking was unrefundable. I wish i could get my money back this was seriously a waste. Nothing about this hotel made it worth the $300. Disappointing
Stayed 1 night in Feb 2023
Response from Brian on 20 Feb 2023
Dear Salma,Thank you for staying with us and for sharing your review. We're sorry that you were disappointed with your stay. Though the current trend in hotels are walk-in showers, our hotel does have rooms with tubs. These are available upon request. Like most hotels, our rates are dependent on occupancy and your reservation was over the very busy President's holiday weekend. For the night of your stay, our rates were in line with and actually lower than our local neighboring hotels. . We see you attempted to cancel your stay but were unable because you selected a discounted non-refundable rate of 228 with Expedia. We're sure that's frustrating and do recommend that guests select a more flexible option when booking a reservation. Also, whenever possible and you can be flexible with travel, check rates over multiple dates to find the lowest rates.Thank you, .

10/10 Excellent

Maribeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Lindsay G. on 12 Feb 2023
Thank you for taking the time to give us a review. We look forward to welcoming you again!

10/10 Excellent

Trena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and the staff were wonderful! Great location! I so enjoyed my walk to and from dinner from the hotel!
Stayed 1 night in Feb 2023
Response from Lisa on 9 Feb 2023
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 Excellent

Brandy, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They accommodated us quickly when we needed an extra room!
Stayed 1 night in Jan 2023