Outdoor spa tub

Reviews of Best Western Plus Heritage Inn

2.5 out of 5
Best Western Plus Heritage Inn
111 E March Lane, Stockton, CA

Reviews

6.6
Rating 10 - Excellent. 281 out of 1011 reviews" "
Rating 8 - Good. 265 out of 1011 reviews" "
Rating 6 - Okay. 150 out of 1011 reviews" "
Rating 4 - Poor. 101 out of 1011 reviews" "
Rating 2 - Terrible. 214 out of 1011 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, amenities
We love the front desk girls and their excellent customer service
Stayed 1 night in Mar 2024

4/10 Poor

David

Business traveller
Liked: Cleanliness, staff & service
Bar closed, got there with police investigating someone in another room.
Stayed 3 nights in Feb 2024

8/10 Good

Taras

Business traveller
Liked: Staff & service, amenities
Всё хорошо, но есть два жирных минуса-недостаточно своих парковочных мест и сомнительное окружение
Stayed 1 night in Mar 2024

4/10 Poor

Lani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Good price, nice breakfast selections, clean lobby and bathroom, somewhat clean room, near UoP, grocery store across the parking lot, lots of parking available. Cons: Dried blood spot on face towel, hair in bath tub, live silverfish on pillow, sketchy area in back parking lot, loud traffic from March Lane, noisy neighbor banging on door at 4am, ill equipped business center area, no visible security cameras or guards.
Stayed 3 nights in Mar 2024

2/10 Terrible

Sheri

Stayed 2 nights in Mar 2024

10/10 Excellent

Lanise

Liked: Cleanliness, staff & service, property conditions & facilities
Nice workers
Stayed 1 night in Feb 2024
Response from Shelly- General Manager on 26 Feb 2024
Thank you so much for rating us. We hope to see you again soon.

8/10 Good

Olive Liaga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older building, smells old,but the rooms was clean and everything worked.It share same like parking lot as Food 4 less, The staff was polite and attentive. Over all good for a night stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Attia

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend best western plus Stockton to the travelers to reserve
Stayed 2 nights in Feb 2024
Response from Shelly- General Manager on 22 Feb 2024
Thank you so much for your kind words and support. We look forward to seeing you again next time.

10/10 Excellent

Bobby

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The room was nice and the staff also the only bad thing about our stay was we didn't get much sleep because it sounded like they were running a marathon up stairs for half the night I told the front desk in the morning.not sure if I'll stay here when I come back in April or not
Stayed 1 night in Feb 2024
Response from Shelly- General Manager on 20 Feb 2024
Thank you so much for sharing your experience with us. I am so sorry that the people above you were noisy. On your stay in April we will add you on the top floor so that you do not have to worry about anyone being above you. We really hope to see you again in April.

10/10 Excellent

Zaldy

Stayed 2 nights in Feb 2024

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Shelly- General Manager on 15 Feb 2024
Thank you so much for rating us. We hope to see you again soon.

4/10 Poor

Arianne

Disliked: Cleanliness, property conditions & facilities
There was an empty beer bottle on the floor, it makes you question if they cleaned the room or not.
Stayed 1 night in Feb 2024
Response from Shelly- General Manager on 7 Feb 2024
Let me first start by saying Thank you for sharing your concerns. I am so sorry that this happened to you. I assure you I will be addressing this with my housekeeping team. That is certainly not the experience we wish to provide to you.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Shelly- General Manager on 7 Feb 2024
We really appreciate you taking the time to share your rating with us. We hope to see you again soon.

6/10 Okay

Stacey

Stayed 1 night in Jan 2024

10/10 Excellent

Zaldy

Stayed 2 nights in Jan 2024

6/10 Okay

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Marsha

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Shelly General Manager on 9 Jan 2024
Thank you so much for rating us 5 out of 5. We hope to see you again next time!

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shelly General Manager on 9 Jan 2024
Thank you for the 5 star rating! We hope to see you next time!

6/10 Okay

Lorna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
was ok
Stayed 1 night in Dec 2023
Response from Shelly- General Manager on 2 Jan 2024
Thank you for rating us!

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shelly- General Manager on 2 Jan 2024
Thank you for the 10 out of 10 rating!

4/10 Poor

Brianna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

young hee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best!
Stayed 1 night in Dec 2023
Response from Shelly- General Manager on 8 Dec 2023
Thank you so much for your review. I appreciate your rating. We look forward to seeing you soon.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My WONDERFUL STAY IN STOCKTON
I ENJOYED MY STAY ROOM SUPER CLEAN AND COMFORTABLE
Stayed 1 night in Dec 2023
Response from Shelly- General Manager on 8 Dec 2023
I am so thrilled that you enjoyed your stay here with us. We look forward to seeing you again on your next trip!

10/10 Excellent

Ignacio

Stayed 1 night in Nov 2023
Response from Shelly- General Manager on 8 Dec 2023
WOW- Thank you for the 10/10 rating. We hope to see you next time you are in the area!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and quiet
Stayed 1 night in Nov 2023
Response from Shelly- General Manager on 8 Dec 2023
Thank you for the wonderful feedback. We really look forward to the opportunity to see you again in the future.

10/10 Excellent

DIANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the property is very quiet and the breakfast was good too.
Response from Shelly- General Manager on 8 Dec 2023
This is exactly the type of experience we wish to leave our guests with. We hope to see you again soon.

10/10 Excellent

I Araceli

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Tapu

Stayed 3 nights in Nov 2023

2/10 Terrible

James

Travelled with family and small children, Travelled with pets
Disliked: Staff & service
Noisy people slamming doors all day long. Was told no pets allowed even though it says pets were welcome on their site. Had to make other arrangements for pet. Rude evening receptionist.
Stayed 3 nights in Nov 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but outside scarey
Stayed 3 nights in Nov 2023

8/10 Good

Randy

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Shelly- General Manager on 8 Dec 2023
We really appreciate you taking the time to rate us!

8/10 Good

Derry

Stayed 1 night in Nov 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
little bit smelly
Everything was great except the room smelled overwhelmingly like cigarettes when we walked in even tho it’s a non-smoking room.
Stayed 1 night in Nov 2023

4/10 Poor

Sylvia

Stayed 1 night in Nov 2023
Response from Shelly- General Manager on 8 Dec 2023
Thank you for taking the time to rate us! We hope to welcome you back again next time.

6/10 Okay

Elizabeth

Liked: Property conditions & facilities, room comfort
It was fine.
I tried to call the hotel about a question prior to check in and i was hung up on 3 times and couldn’t get ahold of anyone. when we checked in, they said the only floor they had was a ground floor b/c other rooms weren’t clean. This was okay except the area we were in was extremely noises. The room was completely fine except there was brown smudge on the light in the bathroom that was pretty gross.
Stayed 1 night in Nov 2023

8/10 Good

Anthony, Kent

Stayed 1 night in Nov 2023
Response from Shelly- General Manager on 8 Dec 2023
Thank you so much for rating us.

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Shelly- General Manager on 8 Dec 2023
Thank you for the 8/10 rating. We hope to see you again soon.

8/10 Good

Kenneth, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a little old but OK.
Stayed 1 night in Nov 2023

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Esperanza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, friendly staff
Stayed 1 night in Oct 2023

2/10 Terrible

Patricia

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Annoyed
I had 2 reservations and 2 confirmations. Your hotel only honored one. When hotel.com tried to get them to honor the 2nd night they refused and I had to go to another location. I forgot my charger in the room and dropped one shoe. The housekeeping mansger refused to even try to find my items. I was very disappointed because I was there to supply the homeless in the community with essential supplies. It made that endeavor very complicated!!
Stayed 1 night in Oct 2023
Response from Shelly- General Manager on 26 Oct 2023
Thank you so much for sharing your experience. I am happy to look into your lost items. Please give us a call so that I can get a description of your items to see if we can locate it.

10/10 Excellent

Sothear

Stayed 1 night in Oct 2023

6/10 Okay

Jeffrey

?
Stayed 1 night in Oct 2023
Response from Shelly- General Manager on 26 Oct 2023
Thank you for rating us. We look forward to having you back on your next trip to Stockton.

10/10 Excellent

Paul

Stayed 1 night in Oct 2023
Response from Shelly- General Manager on 8 Dec 2023
We appreciate you taking the time to rate your experience here with us. We hope to see you again.

10/10 Excellent

jefferies

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Oct 2023
Response from Shelly- General Manager on 26 Oct 2023
Thank you for the compliments. We hope to see you again next time.

10/10 Excellent

Sharon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really nice, clean and super friendly. Will Definitely be staying here again☺️
Stayed 1 night in Oct 2023
Response from Shelly- General Manager on 19 Oct 2023
Thank you so much for the great review. We look forward to seeing you again.

10/10 Excellent

Craig

Stayed 1 night in Oct 2023
Response from Shelly- General Manager on 8 Dec 2023
Thank you for the 5 star rating. We hope to welcome you again next time you are in the area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This property offered an affordable rate. The property was easily accessed off Highway 5. Parking was wide enough for our F250. Access to room walkways were by key card only. The pool looked to be enjoyed by quite a few, but we were not disturbed by any noise. The breakfast was good, not just a continental. Our room was clean and fresh. We observed a workout room but did not take advantage of it.
Stayed 1 night in Sep 2023
Response from Shelly- General Manager on 13 Oct 2023
Thank you so much for sharing. I am so thrilled that you had such a great stay. We hope you chose us next time you are back in the area.

10/10 Excellent

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay overall. Staff was very friendly and helpful. Best hot breakfast options! Check in and out was easy and fast. Plan to return again.
Stayed 2 nights in Oct 2023
Response from Shelly- General Manager on 11 Oct 2023
Thank you for sharing your experience with us. We are so happy you enjoyed your stay. See you next time!